• Journal of Digital Convergence
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• v.14 no.1
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• pp.141-150
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• 2016

The e-book technology is developing day by day with the expansion of e-ink technology. However, consumers' complaint over contents which are relatively deficient compared to paper book, the issue of compatibility of file between bookstores is not improved as yet. This means that present e-book market needs study in the viewpoint of consumer who intend to accept requirement of market instead of viewpoint of technical development. Thus, this study intends to measure the quality of three main attributes such as system, contents and service based on IS Success Model which compose e-book to identify the influence on readers' purchase intention. Result, System quality is to device purchase intention, and Contents quality is to e-book pruchase intention, it showed a significant damaging effect on.

• Journal of Broadcast Engineering
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• v.13 no.4
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• pp.440-451
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• 2008

With the advent of IP-based multimedia service based on IP network, there is a rapidly increasing demand for IPTV. Unlike the previous coaxial cable based TV, IPTV provides a variety of convergence services based on IP newark. However, since the IPTV service quality is a lot affected by the network degradation such as packet loss and jitter, it may not be guaranteed. In this paper, we propose an objective measure for various degradations of IPTV-based videos considering subjective assessment. To this end, we first determine QoE(Quality of Experience) indicators, which can affect human visual perception. Then we develop the video quality metric for each QoE indicator. Subjective assessment based on MOS is conducted and used to construct mapping relationship between each measure and perceived visual quality. Experiments are performed on various videos to confirm the efficiency and robustness of the proposed method and show high correlation with subjective assessment.

• The Journal of Society for e-Business Studies
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• v.26 no.4
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• pp.15-36
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• 2021

The airline industry faces with significant competition due to the rise of technology innovation and diversified customer needs. Therefore, continuous quality management is essential to gain competitive advantages. For this reason, there have been various studies to measure and manage service quality using customer reviews. However, previous studies have focused on measuring customer satisfaction only, neglecting systematic management between customer expectations and perception based on customer reviews. In response, this study suggests a framework to identify relevant criteria for service quality management, measure the importance, and assess the customer perception based on customer reviews. Machine learning techniques, topic models, and sentiment analysis are used for this study. This study can be used as an important strategic tool for evaluating service quality by identifying important factors for airline customer satisfaction while presenting a framework for identifying each airline's current service level.

• Information Display
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• v.13 no.6
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• pp.34-37
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• 2012

네트워크 및 전송기술의 발달로, 고품질 HDTV, IPTV 및 3DTV 영상서비스가 가능하게 되었다. 통신망을 사용한 멀티미디어 서비스 및 DMB와 같은 이동 수신 방송 등은 사용자에게 편의성을 제공한다. 그러나 한정된 대역폭으로 인한 압축 열화와 전송오류로 인한 화질 열화의 발생으로 멀티미디어 서비스의 체감 품질(QoE: Quality of Experience)이 중요한 문제로 부각되고 있다. 이러한 문제를 해결하기 위하여 국제전기통신연합(ITU)과 VQEG 등의 국제 표준화 기관에서는 다양한 환경과 규격의 영상에 대해 영상의 품질을 측정하는 표준화를 진행하였다. 본 고에서는 동영상 화질 평가에 대해 기존에 진행된 표준에 대하여 소개하고, 현재 ITU에서 진행 중인 표준화 동향 및 이슈들을 살펴본다.

• Information Display
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• v.13 no.3
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• pp.34-43
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• 2012

네트워크 및 전송기술의 발달로, 고품질 HDTV, IPTV 및 3DTV 영상서비스가 가능하게 되었다. 통신망을 사용한 멀티미디어 서비스 및 DMB와 같은 이동 수신 방송 등은 사용자에게 편의성을 제공한다. 그러나 한정된 대역폭으로 인한 압축 열화와 전송오류로 인한 화질 열화의 발생으로 멀티미디어 서비스의 체감 품질(QoE: Quality of Experience)이 중요한 문제로 부각되고 있다. 이러한 문제를 해결하기 위하여 국제전기통신연합(ITU)과 VQEG 등의 국제 표준화 기관에서는 다양한 환경과 규격의 영상에 대해 영상의 품질을 측정하는 표준화를 진행하였다. 본 고에서는 동영상 화질 평가에 대해 기존에 진행된 표준에 대하여 소개하고, 현재 ITU에서 진행중인 표준화 동향 및 이슈들을 살펴본다.

• 한국IT서비스학회:학술대회논문집
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• 2009.11a
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• pp.430-433
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• 2009

최근 IT를 기반으로 한 다양한 산업 간의 융합이 이루어지고 있고, 그 중 가장 U-City 분야는 IT와 건설 산업의 융합으로 가장 대표적인 융합산업이다. 공공재로서의 성격이 강한 U-City 서비스는 다른 산업분야보다도 서비스 이용자의 만족도가 서비스의 성공여부를 결정하게 된다. 본 논문에서는 U-City 서비스의 핵심적인 서비스인 QPS에 사용자 품질 척도(QoE) 측정하고 관리하기 위한 방안에 대해서 논하고자 한다.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2015.10a
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• pp.45-46
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• 2015

The guideline on software quality assurance and human-centered design for e-Navigation was approved as IMO circular June 2015. e-Navigation software systems are characterized by a high proportion of data quality and quality in use. The purpose of this paper is to improve the quality in use of the maritime software quality assurance for the safety route guiding service. In this study, we added the stage which the stockholders such as a project manager, software developers, and end-users use the prototype that was developed based on the scenarios before the stage of design and development. Through this, we could review the requirement about the quality in use for a limited time at the beginning of the project. also we could raise understanding the concept of this project and goal system.

• Journal of Digital Convergence
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• v.13 no.1
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• pp.49-66
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• 2015

The increase of social interest for the e-Learning industry leads to the increase of e-learning contents and the system providers which are targeted at private education companies and public institutions. As the e-Learning is used in various areas, the evaluation for evaluation criteria and suitability are needed to provide a high-quality service and reliability. Previous works suggested the evaluation criteria for quality certification, however, the technical evaluation criteria are not provided. In this paper, we suggest the technical evaluation criteria for quality certification of e-Learning contents and describe the detailed features. Through the proposed work, we can establish the technical evaluation criteria and suggest detailed evaluation items for them by providing examples. It is expected that the proposed study is able to be utilized in e-Learning industry, if the policy is reflected and notified according to the feedback of the results of the trial service.

• Information Systems Review
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• v.10 no.3
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• pp.39-64
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• 2008

As digital convergence evolves, it is expected that the market of IP-based services like VoIP and IPTV will be expanded. In particular, IPTV market is expected to attract consumers' attention through various interactive services offering a variety of experiences to consumers. Interactivity sets apart old media from new one in terms of how to mediate effects of user satisfaction. The object of this study is to investigate (1) multi-dimensional Interactivities in an interactive medium based on IP and relationship among them, and (2) significant factors affecting cognitive absorption of interactive media users. This study aims to provide implications on how to develop strategies for IP-based media including e-learning system.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2016.05a
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• pp.269-272
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• 2016

IALA에서 추진하는 e-Navigation 실현전략은 국제적으로 빠른 속도로 진행되고 있다. 국내의 VTS 시스템은 e-Navigation의 진화 상황에서 기술적 국산화 개발과 진화를 동시에 수행 해야 하는 것이다. 이는 국산화 연구개발 이후에 과정이 성공과 실패의 중요한 전환점이 될 것이다. 즉, 국내의 VTS는 사전에 개발되어야 하고, 해외의 e-Navigation으로 진화되는 구조와 매칭 될 수 있도록 추가연구와 상용화가 동시에 고려되어야 한다. e-Navigation의 전체 MSP(Maritime Service Portfolio) 서비스를 효율적으로 제공하기 위하여, VTS 시스템의 역할이 매우 중요하고 해당 VTS 시스템의 진화 없이는 e-Navigation 서비스 또한 불완전하게 진행될 수밖에 없다. 따라서 본 논문에서는 국산화에 따른 상용화와 연구개발간 개념적 문제점을 이해하고, 해외 시스템과 경쟁되는 상용화 시스템을 개발하고 e-Navigation으로 진화하기 위하여, 연구개발 고도화 및 상용화를 통하여 품질을 제고하는 방안을 고려하고자 한다.