• Asia pacific journal of information systems
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• 제24권4호
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• pp.577-610
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• 2014

Although service innovation is not a new concept, innovation research in general tends to focus on technological innovation by manufacturing firms. With this view, innovation studies focus on product(e.g., goods) and process(e.g., product systems) innovation, ignoring service innovation and its inherent opportunities. Since major economy has been transformed to service economy, service innovation is considered a new effective way to sustain and gain a competitive advantage. Service innovation is no longer regarded merely as a side activity to product innovation; it has become a main research topic in its own right, accompanied by an increasing focus on services. While the number of service innovation studies has increased dramatically in the past 30 years in international research, few studies have been performed in domestic studies because domestic service innovation research began from the middle of 2000. In addition, there are no comprehensive literature reviews describing the evolution of service innovation research in both international and domestic studies because of the heterogeneities of service industry and multidiscipline characteristics of service innovation studies. To bridge this research gap, the purpose of this paper is to perform an extensive literature review and synthesis to enable a critical review of extant research on service innovation and trace its evolution, which will establish a foundation for further studies. By reviewing 169 articles (136 international papers; 33 domestic papers) published between 2000 and 2014 (in past 15 years), primarily in leading service, innovation and management information systems journals, this study analyzes the progression of service innovation research according to the four aspects such as number of studies, topics, methodologies and target industries. Overall, the view of service innovation has evolved, from a complement of traditional product innovation to a multidimensional, all-encompassing concept that entails several functions, both within and outside the firms. The results showed that domestic research still stays at the formation phase of service innovation studies although international research is in the maturity or multidimensional phase. We found increasing recent activities pertaining to service innovation, resulting from the increasing interest in services innovation across various industries and the links of new topics to the service innovation concept in both international and domestic studies. However, the main focus of service innovation research showed a different propensity between international and domestic studies: the former mainly focuses on a much more diversified pattern, emphasizing the linkages between service innovation and business strategy while the latter mainly focuses on the service innovation process(system) and service design. In addition, there are many case studies in domestic studies while many empirical studies in international studies. Domestic studies should increases the understanding of the interplay between service innovation and product innovation within manufacturing firms. Furthermore, rather than focusing on intrinsic distinctions between service innovation and product innovation, researchers should strive to develop and conceptualize service innovation in domestics studies. The present research also provides useful implications for practitioners. First, this study contributes to expand the current understanding of service innovation research by performing an extensive literature review. Second, tracing and comparing the progression and trends of service innovation research between international and domestic studies, this study showed the similarities and differences between them, which provide practical guidance on future research directions and research agenda. Third, this study performed literature review establishing the analysis system in the initial stage and using them to analyze articles, which is leading to explain the research review of service innovation more systematically and objectively. Finally, this study suggests the domestic researchers their future interests and topics of service innovation research.

• 반도체디스플레이기술학회지
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• 제21권3호
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• pp.69-73
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• 2022

The application of cloud computing to many industrial domains is rapidly increasing, and domestic and foreign cloud service providers are actively conducting business. In the domestic cloud market, it is necessary to establish an ecosystem with partner operators that work closely with private cloud service providers. In this paper, to create such an environment, we propose a framework that can evaluate the capabilities of partners required for cloud service providers to establish specific business strategies. The framework proposed in this study establishes criteria for evaluating partners' competencies and applies a decision-making model such as fuzzy AHP for evaluation. Eventually this will help not only to expand the domestic cloud market but also to strengthen the competitiveness of domestic cloud partners through the growth of the domestic cloud market.

• 디지털산업정보학회논문지
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• 제8권3호
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• pp.213-228
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• 2012

The purpose of this study was comparative of domestic foreign university students' perceived service quality factors for Internet shopping mall. And investigate of affect of internet shopping customer satisfaction on perceived service quality. This survey was carried out with real customers. Data were obtained from 189 internet shopping mall customer(Domestic and Foreign university students) who have bought any products. To Find difference among service quality variables, exploratory factor analysis, ANOVA and multiple regression was carried out with collected data. Result shows that perceived service quality is significantly related to customers satisfaction. And there were significantly differences in perceived service quality between domestic university students and foreign(chinese and mongolian) abroad university students. Therefore, it is necessary to reconsider marketing strategy for internet shopping business.

• 한국의류학회지
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• 제35권5호
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• pp.501-512
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• 2011

This study examines the possible differences in satisfaction level according to the attributes classified as product, price, and service among women apparel consumers with the experience of buying global and domestic SPA brands. Data were collected through a survey of 270 women consumers aged 20s and with SPSS 15.0. The results are as follows: The exploration of the difference in product, price, and service attributes between the global and domestic SPA brands revealed that for product attributes, domestic brands scored higher in management quality, while global brands scored higher in design. In addition, for price attributes, domestic brands scored higher in promotion, while global brands scored higher in price value. When it comes to service attributes, only in regards to store policy was there a significant difference, with the score of global brands higher than domestic brands. The analysis of the difference in shopping orientation on domestic SPA brands showed significant difference only in customer convenience for the category of service attributes, while on global SPA brands, there were significant differences of the design for product attributes, promotion for price attributes, and customer convenience for service attributes.

• 대한안전경영과학회:학술대회논문집
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• 대한안전경영과학회 2007년도 추계학술대회
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• pp.451-455
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• 2007

This paper introduces service quality systems such as tourism service, outbound travel services, domestic travel services, condominium services, and, foodservice golf club services, These service quality systems include terminology of travel agencies and tour operators, process, infrastructure, and, terminology of hotels and other types of tourism accomodation.

• 반도체디스플레이기술학회지
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• 제20권2호
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• pp.115-120
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• 2021

In Korea, where the world's first cloud computing development law was created, cloud service technology has been developing so far, and the industries to which artificial intelligence and big data technologies can be applied based on this are increasing. It is important for domestic and overseas cloud operators to secure many partners in order to provide optimal services to users. It is also important to systematically develop the partner's technology and discover new partners. In particular, the public, medical, and financial sectors are industrial fields that are difficult for domestic as well as global cloud service providers to expand without the help of partners. This study analyzes partner policies for industries caused by domestic regulations through domestic and foreign cases, and aims to establish partner management policies optimized for the domestic environment.

• 한국식품영양학회지
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• 제27권4호
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• pp.630-640
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• 2014

The purpose of this study was to use the Kano model to compare and analyze the educational service quality attributes of domestic and foreign culinary arts schools. For this purpose, a questionnaire-based survey was completed by 312 students who were studying in domestic and foreign culinary schools. The results of the study indicated that 23 of the total 25 attributes were significantly different between domestic and foreign culinary arts school.; the "minium 4 hour-kitchen class" and "mandatory internship program" were classified into "indifferent quality" for domestic schools and a "must-be quality" for foreign schools; "well-organized internship guidebook", "kitchen class limited to 20 students", "introducing the latest food or restaurant trends", "library with the latest publications related to major", "objective instructor's evaluation", "detailed instructor's evaluation", "instructor's field experience", and "decent communication skills on the part of the instructor" attributes were classified into "attractive quality" for domestic schools and "must-be quality" for foreign schools; and "kitchen classes operated by block system", and "foreign instructors for each ethnic cuisine" attributes were classified into "indifferent" and "attractive quality" for both domestic and foreign schools, respectively. Also, according to the Better and Worse quotient designed by Timko, there were more attributes for domestic school than for foreign school that scored over 0.5 in the Better category and fewer attributes for domestic than the foreign scored over 0.5 in the Worse category. The results also indicate that, students in foreign schools receive an educational service of better quality than students in a domestic school. As a result, this research suggests significant implications to develop culinary educational services.

• 한국체육학회지인문사회과학편
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• 제51권2호
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• pp.315-325
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• 2012

본 연구는 국내에서 운영 중인 전체 스키리조트를 대상으로 서비스품질과 고객만족, 그리고 재방문 의도 간에 미치는 영향력을 규명하여 현재 국내 스키여가산업의 서비스품질을 실증적으로 진단함과 동시에 향후 스키리조트의 발전모델을 정립하기 위한 학문적 기초자료를 제시하는데 그 목적이 있다. 연구목적의 달성을 위하여 국내에서 운영 중인 17곳의 스키리조트에 대한 현장조사를 통하여 2000부의 설문지가 배포되었고 총 1963부가 회수되어 자료의 분석에 사용되었다. 연구의 수행결과 얻은 결론은 다음과 같다. 첫째, 국내에서 운영 중인 스키 리조트의 서비스품질은 고객의 만족도에 영향을 미쳤다. 둘째, 국내에서 운영 중인 스키리조트의 서비스품질은 고객의 재방문의도에 영향을 미쳤다. 셋째, 국내에서 운영 중인 스키리조트에 대한 고객만족은 향후 재방문의도에 영향을 미쳤다.

• 한국조리학회지
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• 제1권
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• pp.25-55
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• 1995

The Korea food service industry, in its external shape, is growing explosively, along with the foreign brand's great influx. The domestic food service industry is loosing the competition against the foreign due to its poor development in human resources, marketing techniques and the menu. To actively compete with the foreign brands that runs with the developed management skills and enough fund, the domestic should classify the customers first and develop the menu. Also classified customers need diverse atmospheres to be satisfied. In addition to improve and specialize the quality of the service, there must be enough education for sure. Introducing foreign brands toward the domestic market doesn't help. In here, it is too crowded. We must try the international market with revised traditional and even foreign foods. The government needs to develop more effective and material polices, at the same time they abolish legal and systematic regulation.

• 한국실내디자인학회논문집
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• 제28호
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• pp.84-91
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• 2001

This study is to plan the interior spaces of cruise ships for domestic services. In order to give directions for planning of interior spaces, a survey was done through questionnaire by Koreans who have experience of travelling on cruise ships. Based on the survey results and other important situations around domestic cruising industry we set up the critical conditions for the interior space design for domestic service cruise ships. And then the data on the cruise ships which have similar conditions with the domestic service cruise ships are analysed. Types and sizes of interior spaces and horizontal and vertical composition of private and public spaces are main concerns in this study.