• 한국IT서비스학회지
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• 제14권4호
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• pp.171-184
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• 2015

Nowadays, mobile commerce is having an increasingly profound impact on our daily lives, and offer interesting and advantageous new services. Mobile payment is an emerging and important application of mobile commerce in smart work, enabling users to use their mobile devices (especially mobile phones) for paying goods and services wherever they go. The appearance of m-payment is expected to provide us a convenient and bright future to enjoy. That is the common trend on over the world, but in Vietnam, although the number of smart phone users has been increasing rapidly, the adoption of m-payment system still didn't succeed completely. The research reviewed literature regarding mobile payment services, analyzed the impact of customer characteristics and system characteristics on m-payment adoption in Vietnam. To analyze the adoption behaviors of m-payment users, m-payment research model which consists of three customer-characteristics (m-payment trust, personal innovativeness, m-payment knowledge) and four m-payment system characteristics (mobility, reachability, convenience, compatibility) were studied. The results indicate that perceived usefulness, trust, and compatibility are the important predictors to the intention to use m-payment. This study will assist m-payment services suppliers in implementing appropriate business models and service strategies to successfully attract customer to use m-payment in Vietnam, allowing managers to exert appropriate investment, time, and effort for m-payment system development in designing smart working.

• 한국IT서비스학회지
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• 제8권4호
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• pp.17-40
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• 2009

This study is to guide to estimate service quality on ITSM operation based on ITIL(IT Infrastructure Library). ITIL v2 and v3 provide how to integrate framework of IT service and business process. It is widely used as ITSM operation base. As a latest IT trend, ITSM covers Hardware, Software, SaaS, Network, Call center, Helpdesk, ASP portal and IT operation. Servicedesk is selected as target area where valid sampling is addressable and service change is rapid. Traditional Helpdesk was focusing on technical support to solve internal IT issues passively. But it was evolved into Service Desk which focus in process and provide integrated service from customer's business view point preventively and proactively. Accordingly outsourcing types business are normally performed by group of professional capability. Service quality is measured under the SLA(Service Level Agreement). This study utilized SERVQUAL model as service quality measuring tool developed by Parasuraman, Zeitaml and Berry to find critical factors to satisfy customer. And test was processed regarding effectiveness of IT organization and customer view point thru sampling. Though valid parameters can be changed by ITSM areas under the SERVQUAL models, they naturally can be accepted as a index of service quality measurement after sampling test with acceptable significance. And I recommend to follow this study as a preparation before official SLA.

• 정보학연구
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• 제2권2호
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• pp.107-125
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• 1999

‘90년대 중반이후 급속히 성장한 전자금융은 금융자동화기기의 대중화와 더불어 홈뱅킹, 텔레뱅킹 등 공중통신망을 통한 거래, 인터넷을 통한 자금결제 등 다양한 지불수단을 제공하고 있다. 이러한 금융결제환경에서 소비자는 자금관리의 유동성을 확보하였으며 보다 편리하고 다양한 금융서비스를 제공하는 금융기관을 선호할 것으로 예견되며 은행은 고객편의성에 입각한 지불결제시스템의 제공과 이를 통한 새로운 경영수익 확대방안을 마련하여야 할 것이다. 또한 통화관리당국은 전자금융시스템의 안정적 기술기반의 제공과 더불어 지불수단별 전자금융의 추세를 분석하고 예측함으로써 금융시장의 교란요인을 최소화할 수 있는 방안을 마련하여야 할 것이다.

• 품질경영학회지
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• 제41권3호
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• pp.327-335
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• 2013

Purpose: The purpose of this study is to suggest the modified 'Korean Standard-Quality Excellence Index' model and analyze the improvement effect with survey data by comparing the properness between current and suggested model result. Methods: The collected data through the survey were analyzed using paired t-test and unbalanced ANOVA method for testing the consistency of two customer satisfaction evaluating categories and comparing the current model to suggested model for confirming the improvement of performance. Results: The statistical analysis result shows that adjusted model using prior information improves the consistency between two customer satisfaction in case of short life-cycle product. Also long life-cycle product case, the result shows difference gap decreasing with same direction. Conclusion: Considering statistical model for QEI reflecting the characteristic of product group such as life cycle seems to be meaningful. Since index may be compared yearly base for checking the trend, careful approaching without big change should be considered for application.

• 한국의류학회지
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• 제31권3호
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• pp.387-397
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• 2007

Due to the recent trend of relationship marketing and characteristics of the apparel retail industry that relys heavily on employees' performance, internal marketing toward the employees gives a critical influence on firms' overall performance. This study is aiming at the factors of internal marketing and relationship management that enhance positive attitude toward change. A survey questionnaire was developed and about two hundreds department store sales staffs working for apparel brands participated in the empirical study. Factor analysis ensured the existence of five aspects of internal marketing: educational training, internal communication, power endorsement, management capability and incentive system. Results indicated that age, marital status, years of employment, position rank, and salary types of salespersons had significant influence on internal marketing factors. Incentive system had significant influence on internal customer relationship management. Internal customer relationship management had significant impact on employees' attitude toward change. Educational training had significant influence on employees' perceived importance of change. Educational training, power endorsement and incentive system affected employees' perceived outcome of change.

• 한국콘텐츠학회논문지
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• 제9권6호
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• pp.336-343
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• 2009

최근 기업은 업무의 효율적 수행을 위해 데이터베이스를 사용하고, 저장된 데이터베이스의 데이터로부터 분석을 통해 행동 패턴을 추출해내어 그 결과를 마케팅과 생산의 효율성 증대를 위해 데이터마이닝을 많이 사용한다. 데이터마이닝을 통해 얻어진 지식의 활용은 기업 활동을 정비하고 활동방향을 제시하며 의사결정의 순간에 기반 자료로 활용될 수 있는 부가적 경쟁력이라 할 수 있다. 본 논문에서는 제조업체의 실제 데이터를 가지고 데이터마이닝 방법론을 이용하여 기존고객의 등급 및 소비행위 파악을 위한 예측모델을 설계한다. 이를 통해 고객의 등급 및 소비행위를 파악하여 이를 마케팅까지 연결, 수익을 창출하고, 기업의 브랜드 가치를 향상시키는데 목적이 있다.

• 경영과학
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• 제28권3호
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• pp.143-159
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• 2011

Recently, the level of uncertainty in R&D investment for an enterprise has increased due to technological development and industrial changes. Accordingly it is necessary for an enterprise to forecast the future or foresight the future technologies. But, the fact that the methodology used in predicting future technology is suitable for large project makes enterprise difficult to forecast the future technologies or trends. Thus, this study seeks for available methodology for future technology foresight from enterprise standpoint. The methodology proposed in this research is based on the scenario model, especially focused on the customer needs and future society change.

• 대한안전경영과학회지
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• 제12권3호
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• pp.183-188
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• 2010

The recent market trend of demand and supply of domestic paper industry expected confusion in near future due to massive imports of low cost product because of suddenly emerging of China's mass productive equipment and capacity. Related domestic industry is deploying joint co-coperative partnership and logistic service, joint operations of transportation and distribution center and innovation activity for customer satisfaction. This paper tries to present a solution through analysis of related paper industry a case study.

• 한국컴퓨터정보학회논문지
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• 제23권10호
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• pp.203-207
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• 2018

The purpose of this study is to investigate how smart tourism is applied to hotels and residences using ICT in Korea. Smart tourism is similar often used as a concept such as u-tourism, e-tourism, and digital tourism but the most similar of ubiquitous. This is reflecting to the fact that the recent trend of tourism has been decreasing from the large scale to the individual but the customers demand has been increasing, so we have examined how the hotel and the residence are adapting this situation. As a results, hotels and residences in Korea are reflecting to improve work process and remodeling of customer service.

• 한국철도학회:학술대회논문집
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• 한국철도학회 2007년도 춘계학술대회 논문집
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• pp.1584-1589
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• 2007

Plug-in type door is installed in recently designed tube. It is world wide trend to fulfill the customer's demand. But, plug-in door need widely gap between doorway and platform and it is raise an serious accident. Therefore, newly designed train must have safety device like a sliding step to prevent incident. This paper present about development process for sliding step. Trend of sliding step, development plan, course, technical description, and etc. will be included in this paper.