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http://dx.doi.org/10.9708/jksci.2018.23.10.203

A Study on the SMART Tourism Information Utilization in Korea - Focus on Hotel and Residence industries -  

Kim, Hyo-Kyung (Dept. of Tourism Management, Korea Tourism College)
Moon, Jae-Young (Division of Business, Dongseo University)
Publication Information
Journal of the Korea Society of Computer and Information / v.23, no.10, 2018 , pp. 203-207 More about this Journal
Abstract
The purpose of this study is to investigate how smart tourism is applied to hotels and residences using ICT in Korea. Smart tourism is similar often used as a concept such as u-tourism, e-tourism, and digital tourism but the most similar of ubiquitous. This is reflecting to the fact that the recent trend of tourism has been decreasing from the large scale to the individual but the customers demand has been increasing, so we have examined how the hotel and the residence are adapting this situation. As a results, hotels and residences in Korea are reflecting to improve work process and remodeling of customer service.
Keywords
Smart Tourism; e-tourism; Tourism Information; Customer Management; Smart City;
Citations & Related Records
Times Cited By KSCI : 2  (Citation Analysis)
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