• Culinary science and hospitality research
• /
• v.15 no.3
• /
• pp.94-111
• /
• 2009

Franchise restaurants in Korea are making efforts to improve service quality by developing and following service quality manuals to provide uniform services. This study was conducted to verify the fact that such efforts to provide uniform services would increase customer satisfaction and influence customers' decision to revisit. After setting up research models and hypotheses, the survey was conducted for 30 days from April 1 to 30, 2008 and a total of 279 copies were analyzed. The result of this study includes three findings. First, among the independent variables pertaining to the influence of uniform service quality on customer satisfaction, service uniformity, brand uniformity, and space arrangement uniformity were most influential. Also, among the brand image variables, service uniformity was most influential on customer satisfaction. Second, it was found that uniform service quality had positive influence on customers' behavioral intentions and that menu was the most influential factor. Third, it was found that higher customer satisfaction had greater influence on customers' behavioral intentions.

• Proceedings of the Korean Statistical Society Conference
• /
• 2000.11a
• /
• pp.105-108
• /
• 2000

We consider a Markovian retrial queue with waiting space in which the service rates and retrial rates depend on the number of customers in the service facility and in the orbit, respectively. Each arriving customer from outside or orbit decide either to enter the facility or to join the orbit in Bernoulli manner whose entering probability depend on the number of customers in the service facility. In this paper, a stochastic order relation between two bivariate processes (C(t), N(t)) representing the number of customers C(t) in the service facility and N(t) one in the orbit is deduced in terms of corresponding parameters by constructing the equivalent processes on a common probability space. Some applications of the results to the stochastic bounds of the multi-server retrial model are presented.

• Journal of the Korean Statistical Society
• /
• v.29 no.4
• /
• pp.473-488
• /
• 2000

We consider a Markovian retrial queue with waiting space in which the service rates and retrial rates depend on the number of customers in the service facility and in the orbit, respectively. Each arriving customer from outside or orbit decide either to enter the facility or to join the orbit in Bernoulli manner whose entering probability depend on the number of customers in the service facility. In this paper, a stochastic order relation between two bivariate processes(C(t), N(t)) representing the number of customers C(t) in the service facility and one N(t) in the orbit is deduced in terms of corresponding parameters by constructing the equivalent processes on a common probability space. some applications of the results to the stochastic bounds of the multi-server retrial model are presented.

• Journal of Korean Institute of Industrial Engineers
• /
• v.24 no.1
• /
• pp.137-144
• /
• 1998

Block stacking, which involves the storage of unit loads in stacks within storage rows, is typically used in traditional warehouses to achieve a high space utilization at a low investment cost. In this paper, assuming that the demand size from a customer is an i.i.d. random variable, we develop a probabilistic block stacking storage model and its algorithm for a singles product, which minimizes the time-overage floor space requirement under an (s, S) inventory policy and the violation of the FIFO lot rotation rule only in a single partially-occupied row.

• Korean Institute of Interior Design Journal
• /
• no.13
• /
• pp.37-44
• /
• 1997

The aim of this study is to find out the changes that have happened to korea DA-BANG(tea-room). This survey was carried out from 1876 to 1997 and the subject of this study is korea DA-BANGS in Seoul. Following conclusions were obtained from this study. 1) DA-BANG came into being from Koryo ages and more DA-BANGS from 1920's. 2) DA-BANG has changed in the following order : GAEWHA DA-BAHG(that were used to meet, communicate and negotiate foreigners when out country was opening ports), MUNWHA DA-BANG(that were used cultural space for example, exhibitio, display etc.), SEANGWHAL DA-BANG(the place that used a part of living space ; meeting friends to make appointment, etc.), SANGUB DA-BANG(commercial tea-room ; the place that makes money.) 3) Considering early MUNWHA DA-BANG, we can regard the beginning of korea interior architecture as 1920's. 4) The decline of DA-BANG is due to the increase of vending machine, expensive tea, costly rent, employee's dear wages and customer's needs that pursues westernization and convenient life as well as the moodof more comfortable tea-room(for example, fresh air, agreeable mood etc.).

• Proceedings of the KSME Conference
• /
• 2003.04a
• /
• pp.1205-1211
• /
• 2003

Having information is most important at the present age. Internet is main source of obtaining information and mobile telecommunication let people communicate each other without any time and space limitation. Recently, advanced technology in telecommunication makes two-way service possible. So, the mobile internet service combined internet with mobile telecommunication is widely and rapidly promoted. Therefore user can transmit and receive a lot of information without time and space restriction using various application technologies. This paper deals with machinery that makes human do office work conveniently in vehicle using mobile internet service. Namely, it tries to design mobile internet machinery combining of wireless payment, GPS module, mobile internet, and mobile office etc. And that can transmit and receive e-mail or documents etc. This machinery has various objects, and design process has complexity. To reduce trial error and processing complexity, Axiomatic Design Method is used to design the machinery.

• Proceedings of the KSR Conference
• /
• 2008.11b
• /
• pp.2090-2095
• /
• 2008

Ubiquitous information technology creates new space connected to electronic and physical space and makes new life pattern come true. Although it is expected that ubiquitous technology will lead significant changes on various life fields, relevant studies on its market needs, customer needs in social and cultural context and its necessity at organizational level have been passively carried out. What is worse, IT technology application scheme in railway field has not fully established since railway field's technology development is mainly focused on hardware compared with road and air traffic. In order to apply ubiquitous technology to railway field, therefore, it is required to identify ubiquitous technology functions which applicable to railway field and to establish ubiquitous rail system implementation scheme for end users. In this paper, we suggested implementation scheme for u-Rail which sorts railway industry by its components in order to implement service centered ubiquitous technology to each railway industry field.

• Journal of the Korea Safety Management & Science
• /
• v.24 no.1
• /
• pp.1-9
• /
• 2022

The growth of the online market is accelerating due to the development of technology and the pandemic era. The delivery service through the courier must be used to deliver the ordered goods to the customer through the online market. With the growth of the online market, the logistics market for delivery is also growing. The traffic and environmental problems are emerging as social issues. Urban logistics technology using underground space based on the urban railway developed to improve logistics efficiency in a metropolitan area and a new alternative to environmental problems. This study proposed a plan to secure system safety through safety analysis based on operational concept definition and scenario analysis by applying model-based perspective analysis to the system under development.

• Journal of Korea Society of Digital Industry and Information Management
• /
• v.12 no.1
• /
• pp.119-129
• /
• 2016

Rapid changes to the paradigm of smart media have created a communication environment through merging with various media such as IoT technology, which is internet of things. Among them, user' need for a start home, which is one of people living conditions, has been growing and values of the communication environment in a living space using a smart mirror have been growing. However, studies on figuring out behavior and analyzing needs of family members who actually use the living space are insufficient. This study is to draw the service system of the home smart mirror by analysis of behavior and needs of users of the living space. For a research method for analysis of behavior of family members, I wrote two kinds of user's experience maps, which are frequency of use of a quantitative space of a living space and space's important value scales by persona study and depth interview. Through this, applied spaces of the home smart mirror (living room, bathroom, powder room, dress room, porch, kitchen, room) and the types of user needs (type of providing information, entertainment type, control type, service type) have been drawn and statistical analysis methodology has been utilized for a research of user preferences in regard to correlation between living spaces and types of user needs based on a survey. As a result of analysis of ages and gender, types of user needs by space have been drawn and the service system of the home smart mirror has been drawn. It would be utilized as a basic material for various contents development and design using the smart mirror in the future.

• Korean Institute of Interior Design Journal
• /
• v.21 no.1
• /
• pp.186-194
• /
• 2012

One hand shopping center provides a public space for people, the other hand it is a place for commercial purpose. Although it gives an entertainment, eating and shopping places to people nowaday, owners and tenants aim to make profit from it. According to this demand designers should plan a shopping center for a comfortable place for eating, shopping and playing and they make shops and retails to increase sales by exposing those to more people at the same time. For successful shopping center architects are requested an approach with commercial strategy that shopping center raises exposure of retails and makes stay costumers longer and visit more frequently. Recently space is regarded as a mean of marketing, so-called "place marketing", because it can influence on brand image and improves the image of product. Therefore, it need to be approached with commercial consideration. Analyzing the armature this study will take a look at spatial strategies in shopping centers which especially the Jerde Partnership, one of influential firms on commercial space, designed. And it will examine how spatial strategies can be applied to commercial strategies in relation to customer information process(exposure-attention-interest-comprehension-memory) which marketers are using in advertisement for marketing and what kind of role spatial strategies can be. This study is to be basic considerations when a shopping center project will be planned.