• Journal of the East Asian Society of Dietary Life
• /
• v.14 no.6
• /
• pp.625-633
• /
• 2004

The Food-Service industry, especially the family restaurant so called 'people industry' have a high dependence on human resources. In spite of this importance of human resources, most family restaurant are facing lots of problems such as short of capital, weak financial support, not efficient interpersonal communication and so on. Under this circumstance like that in family restaurant, in which there is a higher importance of human resources to other industries as they are all front-line employers in response to customer demands, the studies on possible factors that affect the employees to be satisfied are highly required. This study was conducted to find out what possible factors affect the employees to be more satisfied, how they affect the employees and what relationship exists between the employee's job satisfaction. This study was intended to develop the most efficient people management in family restaurant. The study was followed up with factor analysis and correspondent analysis as well as regression analysis in order to find out the difference among the individual characteristic variables and to verify the hypotheses.

• Journal of Korean Society of Industrial and Systems Engineering
• /
• v.34 no.3
• /
• pp.134-146
• /
• 2011

This paper suggests the product supply process model based on the store and production capacity, assortment planning and quick response for fast fashion retailers with BPMN. In the fast fashion industry, the standardized business process model is required to respond quickly market trends and customer requirements based on the quantitative and qualitative criteria. Thus we define the product supply processes which incorporate forecasting and assortment plan, cost and profitability of the production, store capacity based on the visual merchandising, and production capacity of the fast fashion retailers. Also we design the key performance indicators to evaluate the effectiveness of these product supply processes. The product supply process model for the fast fashion has great significance in embracing the fast fashion product development process because it presents the holistic view of the product supply process of the fast fashion and provides a performance evaluation mechanism. A case study shows that adopting the processes, a Korean fast fashion company achieves improvement in various performance indicators.

• Korea Journal of Hospital Management
• /
• v.16 no.1
• /
• pp.50-76
• /
• 2011

This study chiefly aims to examine the relations between customer's responsive behavior and service recovery satisfaction in medical service failure. Therefore, this paper deals with the effect of medical service failure severity perceived by customers on complaint behavior and service recovery expectation, the effect of complaint appealing behavior and service recovery expectation on perceived recovery and service recovery satisfaction, and the roles of service recovery(compensation) and recovery fairness as moderating variables. According to the result of this research, it was shown that service failure severity affects complaint behavior and service recovery expectation positively, and compliant behavior and service recovery expectation affects perceived recovery performance and service recovery satisfaction positively. Moreover, the moderating roles of service recovery(compensation) and recovery fairness indicated partially significant results and affected perceived recovery performance and service recovery satisfaction direct positively. The result of this study is expected to provide support when medical institutes establish service recovery strategies.

• Journal of Information Science Theory and Practice
• /
• v.5 no.2
• /
• pp.17-32
• /
• 2017

We compared nanotechnology web portal requirements using a Kano method, to identify similarities and dissimilarities in Kano-categorizations of features and functions required of nanotechnology among users in universities, government research institutes, and industry. Based upon data obtained from 130 user members of the National Nanotechnology Policy Centre, this study analyzed assessed asymmetries in web users' feelings based on hypothesized provision and non-provision of web portal requirements. In doing this, this study utilized measures and procedures suggested in the literature such as the most frequent-response categorization, customer satisfaction (dissatisfaction) coefficient, category strength and total strength, and Fong test. This study found that overall, sectors were an important factor in explaining the relationships between web portal requirements and user satisfaction/expectations. When these requirements were classified, users' perceptions of information contents requirements were consistent across the sectors, but the other functional requirements including communication and collaborations considerably varied.

• The KIPS Transactions:PartB
• /
• v.9B no.5
• /
• pp.555-562
• /
• 2002

Increasing of electronic commerce users and high-capacity multimedia data is the main causes of increasing of load and network traffic in electronic commerce system. Increasing of load and network traffic brings the delay of service about client's request. And it's becoming factor that decreases customer satisfaction and corporation's competitive ability. So it is needed to research that consider efficient management and response time of electronic commerce system. In this paper, we designed electronic commerce system based on local server with web cashing function in order to solve load problem of electronic commerce system. And we proposed web cashing algorithm for local web server and analyzed performance by an experiment.

• The Journal of Information Technology
• /
• v.9 no.1
• /
• pp.65-79
• /
• 2006

e-Marketplace is a business concept which is importantly considered in the area of marketing. e-Marketplace provides the public field in which multi-purchasers can efficiently trade with multi-suppliers. Supply Chain Management(SCM) is being widely acknowledged by the development of information technology. SCM is well known as one of the key issues lately. The complexity of supply chains and the associated potential opportunities for gaining a competitive edge by designing a product and process to support supply chain management can be significant. In order to achieve successful implementation of supply chain management system, companies should understand some barriers in implementation and set up effective and integrated information system. Standardization of logistics is needed through the unification of EDI, Bar Code, Pallet and so on. It's effect is magnified on Efficient Consumer Response such as efficient store assortment, efficient replenishment, efficient promotion and efficient product introduction. International logistics management is the integration of key business processes from original suppliers to end user that provides products, services and information that add value for customers. e-Logistics is being used in managing the international logistics. In this study, three basic e-SCM models for the strategic implementation of supply chain management are suggested. Among them, the virtual company can be the best one we can develop in order to cope with the individualized customer needs.

• Transactions of the Korean Society for Noise and Vibration Engineering
• /
• v.22 no.6
• /
• pp.550-555
• /
• 2012

Among the various elements affecting a customer's evaluation of automobile quality, buzz, squeak and rattle(BSR) have been considered to be major factors. In most vehicle manufacturers, the BSR problems are solved by find-fix method with the vehicle road test, mainly due to various excitation sources, complex generation mechanism and subjective response. To systematically tackle the BSR problems in early stage of the vehicle development cycle, these difficulties should be resolved. The aim of the present paper is to characterize the sound quality property of BSR noise that can be used to assess the subjective responses to BSR. The four sound metrics from Zwicker's sound quality parameter are computed for the signals recorded for eight BSR noise source regions localized by using the acoustic-field visualized results. Then, the jury test of BSR noise are performed. On the basis of the computed sound metrics and jury test result is evaluated to represent the harshness of BSR noise. It is expected that the developed BSR measuring system and sound quality properties can be used to reduce the automotive interior BSR noise in terms of subjective levels as well as objective levels.

• Journal of Drive and Control
• /
• v.14 no.4
• /
• pp.51-60
• /
• 2017

In this study to develop disaster response robot in complex disaster site, we present the design of hydraulic manipulators for armored robot systems. To this end, we performed voice of customer researches with firefighters and rescue personnel. We created and analyzed the mission scenario of firefighters and rescue personnel in complex disaster situations, and derived the required functions of the robot to successfully perform missions. A heavy-duty, heat resistant, dexterous hydraulic robot manipulators is designed to realize the required functions. The designed robot has been verified through simulations and analysis in terms of the working area of the robot, actuating torques, and temperature analysis.

• Journal of the Korea Society of Computer and Information
• /
• v.6 no.4
• /
• pp.163-167
• /
• 2001

Many of these studies represent a large scale distribution network with a unified formulation by using defined symbols. This can be evaluated as a valuable progress toward accomplishing of a systematic approach the area of distribution network. Unfortunately. transportation problem and inventory policy applied in these studies have an assumption of using an unique supplier for calculating the transportation cost among each distribution echelon. This assumption can cause many problems such that transportation problem is assumed as linear problem, too many number of distribution center are allowed to operate and many more. In order to overcome above unrealistic problems, we developed an algorithm of responding to customers' demand under the refill allowance of same level supply as anew constructional method of inventory distribution network. When backorders are happened in regional distribution center, this algorithm allows transferring finished goods to customer directly from vicinal Regional distribution center instead of existing central distribution center for quick response.

• East Asian Journal of Business Economics (EAJBE)
• /
• v.9 no.4
• /
• pp.69-80
• /
• 2021

Purpose - This study investigated the development process of the Chinese distribution industry and analyzed the current status of China's offline and online distribution industries under the development process of the Chinese distribution industry. In addition, the current status of offline distributors in China and representative companies were analyzed as case studies. Research design, data, and methodology - This study analyzed the overall environment of the Chinese distribution industry by using literature data. Then, this study conducted a case analysis using RT Mart and Jingdong, major companies in the distribution industry. Result -The main research results of this study show that the Chinese distribution market has already matured, and retailers are fiercely competing to secure sales and operating profits through various methods such as finding new management methods, improving awareness and customer loyalty by expanding the number of stores. Conclusion -Recently, the characteristic of China's distribution industry is that the boundaries of distribution are breaking down. Chinese retailers are taking strategies to expand the scope of services by erasing the boundaries of distribution. In other words, distribution companies are promoting a borderless distribution strategy in which consumers purchase products online and offline without restrictions on time and space. In addition, small stores in residential areas are on the rise compared to large-scale stores in the city center. The existing distribution industry operates various types of distribution stores to prepare for the post-COVID-19 crisis.