• 한국감성과학회:학술대회논문집
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• 한국감성과학회 2002년도 춘계학술대회 논문집
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• pp.20-23
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• 2002

In Japan, deodorizing airflesheners are very popular to make air flesh by deodorizing odor in rooms, toilet as well as inside a car. There are in different features in deodorizing material of Gel and Liquid, in a shape of bottle from tall to low height, in bottle color and so on. These different features will influence the customer's feeling to the products of deodorizing airfleshener. This paper deals with the psychological evaluation of the features of deodorizing airfleshener on the SD scale with kansei words. The evaluated data were analyzed by Quantification Theory Type I that leads to the relational rules between the product feature and the kansei words. The beautiful and graceful kansei consists of low height, middle width deformed round shape, but easy operational feature is based on tall shape design. These results are helpful to develop a new product of deodorizing airfleshener.

• The Journal of Asian Finance, Economics and Business
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• 제9권2호
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• pp.355-361
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• 2022

The goal of the study was to see how polymer banknotes affected users' purchasing intention. Variables affecting the properties of polymer banknotes were considered, including security, ease of use, convenience, and durability. To achieve the study's main goal, quantitative methods were used, and a questionnaire was created and posted online through Google Forms to collect primary data. The questionnaire was completed by 403 people, and the data was screened and analyzed using SPSS.The study found that using Polymer money influenced people's behavior, particularly in terms of purchase patterns, decisions, and impulsive behavior toward purchases. This was attributed to the security and simplicity of using Polymer money, which appealed to many people. Furthermore, the study found that people lost their feeling of spending, meaning that using polymer money didn't feel like spending to them, effectively eliminating the moral guilt associated with excessive spending and encouraging more impulsive buying decisions.Based on the findings, the study recommends that a study be conducted to compare the use of Polymer money with tiny and large banknotes to see what kind of difference there is.

• 디자인학연구
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• 제13권1호
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• pp.49-58
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• 2000

본 연구는 인터넷상에서 쇼핑문화가 자리잡아 가고 있는 현실에서 전자상거래의 한 형태인 인터넷 쇼핑몰에서의 감성 공학적 검색시스템 구축에 있다. 기존 쇼핑몰에서 검색의 키워드로 사용하고 있는 업종, 품목, 가격, 크기 대신 제품에서 소비자가 느끼는 감성을 키워드를 통해 제품을 선택할 수 있는 시스템을 중심으로 연구가 이루어졌다. 감성공학적 검색시스템에서는 대상 제품을 선택하여 그 제품의 이미지가 가지고 감성을 어휘로 데이터베이스를 구축한 후, 인터넷상에 웹서버를 구축하여 쇼핑몰 상에서 소비자가 입력한 감성어휘를 키워드로 하여 제품을 검색하는 시스템이다. 따라서 본 연구에서는 명확하지 않은 소비자의 감성 니즈를 보다 실제적인 방향으로 체계화하고 소비자가 제품에서 가지는 감성을 파악하여 소비자 구매 의사 결정 과정에 영향을 주는 고객중심의 응용기술 환경을 제공하고, 인터넷 쇼핑몰에서 소비자에게 제품 선택 기회와 선택 폭을 확대하고, 제품에 대한 정보를 다양하게 제공하여 소비자 니즈에 실제적인 방향으로 접근하고자 했다.

• 보건행정학회지
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• 제24권3호
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• pp.254-260
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• 2014

Background: The purpose of this study is to assume appropriate outpatient consultation time for each clinical department on the basis of measured outpatient consultation time and satisfaction of outpatient. Methods: We surveyed the feeling and satisfactory outpatient consultation time, satisfaction, revisiting intention and recommendation to others to 1,105 patients of single general hospital in Gyeonggi-do and measured their real outpatient consultation time from October 28 to November 27 in 2013. On the basis of satisfaction, we estimated appropriate outpatient consultation time through area under the receiver operating characteristic curve in logistic regression model. Results: Feeling outpatient consultation time was 5.1 minutess, satisfactory outpatient consultation time which was suggested by patient was 6.3 minutes, and real outpatient consultation time was 4.2 minutes. Department which had longest real outpatient consultation time was infection (7 minutes) and department which had longest satisfactory outpatient consultation time was neurology (9.4 minutes). From the univariate and the multiple linear regression analysis, real outpatient consultation time was longer in pulmonology patient, new patient and afternoon patient, satisfactory outpatient consultation time was longer in infection, neurology, neuropsychiatry, neurosurgery, and rehabilitation patient. Appropriate real outpatient consultation time was suggested as 5.6 minutes which differentiated high and low satisfied patient group. However, we could not assume appropriate outpatient consultation time for each clinical department because the number of patient who had bad satisfaction was too low. Conclusion: To improve patient's satisfaction, we hope outpatient reservation system is operated as each patient's outpatient consultation time is at least 5.6 minutes.

• 복식
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• 제67권2호
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• pp.17-35
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• 2017

The purpose of this study was to present empirically the factors in appearance management behavior, the differences in appearance management behavior according to various occupational characteristics and demographic characteristics, and the degree of efforts to manage appearance for workers. The questionnaire was administered to 1,056 male and female workers in 10 occupational categories in Korea. Data were analyzed using descriptive statistics, factor analysis, analyses of variance (ANOVA) and chi-square tests. The results of the study are as follows. First, the factors of workers' appearance management behavior consist of 'appearance management for decoration' and 'appearance management for a good feeling'. Workers perform appearance management behavior for a good feeling more than appearance management behavior for decoration. Second, there were statistically significant differences in the appearance management behaviors of the workers according to occupational categories, the size of the organization, the presence of the dress code in the workplace. Third, there were statistically significant differences in the management behaviors of workers by gender of demographic characteristics. Fourth, the largest number of monthly average expense for appearance management was 100,000~300,000 won (44.1%), and the largest number of daily average time for appearance management was 30 minutes~1 hour (45.5%). This study presents the tendency of appearance management behaviors according to the occupational characteristics and demographic characteristics of workers and helps the marketer in the appearance industry understand the target customer clearly.

• 경영과정보연구
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• 제34권5호
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• pp.191-212
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• 2015

본 연구는 판매원의 행동에 영향을 미치는 요소로서 판매원의 관계신념 및 감정조절전략을 제시하고자 한다. 판매원의 경우 고객과의 상호작용은 그들의 직무이며 원만한 고객관계는 그들의 목표달성과 기업의 성과달성에 매우 중요하다. 따라서 이러한 원만한 관계를 형성할 수 있는 요소로서 본 연구는 관계신념을 제시하고자 한다. 대인과의 관계에서 어떠한 관계신념을 가지고 있는가하는 것은 개인의 인지적, 정서적, 동기적 측면에 영향을 미치기 때문에 판매원이 가진 관계신념에 따라 고객관계의 질, 경험이 달라질 수 있다. 또한 이러한 관계신념은 판매원이 고객과의 관계에서 경험하는 부정적 감정 조절전략에도 영향을 미치게 되는데 판매원이 어떠한 조절전략을 더 많이 사용하는가에 따라 판매원의 행동이 달라질 수 있다. 본 연구는 판매원의 관계신념, 감정조절전략, 그리고 친소비자행동의 관계를 통해 고객과 판매원의 관계의 질을 증대시키고 이 과정에서 판매원의 성과극대화 및 상황적응력을 높일 수 있는 전략적 방안에 대해 논의하고자 한다. 연구결과 판매원의 관계신념이 부정적 감정 조절전략과 친소비자행동에 영향을 미치는 것으로 나타났으며 부정적 감정 조절전략은 친소비자행동에 영향을 미치는 것으로 나타났다. 친밀관계신념이 높을수록 능동적 조절전략, 지지추구조절전략을 이용하여 부정적 감정을 조절할 가능성이 높고, 통제관계신념이 높을수록 회피/분산 조절전략을 이용하여 부정적 감정을 조절할 가능성이 높은 것으로 나타났다. 또한 친밀관계신념은 친소비자행동을 증가시키지만 통제관계신념은 친소비자행동을 감소시키는 것으로 나타났다. 부정적 감정 조절전략 중 능동적, 지지추구조절전략은 친소비자행동을 증가시키는 것으로 나타났고 회피/분산조절전략은 친소비자행동을 감소시키는 것으로 나타났다. 본 연구결과는 판매원의 관계신념과 부정적 감정 조절전략에 관심을 가질 수 있는 계기를 마련하고 있으며 판매원 선발 및 교육에 있어서의 중요한 지침을 제공하고 있다.

• 한국정보컨버전스학회논문지
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• 제7권1호
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• pp.47-53
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• 2014

본 연구는 안경조정과 관련하여 2회에 걸쳐 실시한 설문 결과를 바탕으로 안경조정에 대한 안경사의 인식 및 실태 변화에 대하여 조사하였으며, 그 결과 다음과 같은 결론을 얻었다. 안경사 업무 중 안경조정에 대한 비중이 점차 증가하는 것으로 나타났다. 안경조정에 있어서 비용의 유료화에 대한 긍정적 인식의 변화가 고객뿐만 아니라 안경사에게서도 나타났다. 플라스틱 안경테의 경우 불편감 해소에 대한 부담 및 조정 빈도에 대한 조사 결과 모두 다리 부분에 대해서 증가한 것으로 나타났다. 안경사들의 조정에 대한 부담을 줄이기 위해서는 올바른 안경사용법에 대한 지속적인 교육이 이루어져야 할 것으로 판단된다.

• 한국의류학회지
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• 제36권5호
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• pp.534-548
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• 2012

This study investigates the emotional labor of fast fashion sales personnel using the qualitative research method. The research was performed through an in-depth interview with 10 sales personnel (managers, coordinators, head cashiers, and sales associates) who experienced fast fashion brands from July to October in 2011. The results of this study provide that fast fashion brands do have specific feeling rules and display behavior. Even though the sales personnel spend an extremely short time (about 1 minute) to serve customers, most of them experience exhaustion, fatigue, burnout and self-alienation because of emotional dissonance. Sales personnel do deep-acting and surface acting simultaneously and interviewees who have longer and more sales experience express less emotional dissonance. To reduce the negative results of emotional labor, the company plays an important role through the organizational culture; in addition, deep-acting could be recommended for a beginner until they are comfortable with sales. The results of this study provide the elements of emotional labor in a fast fashion and practical suggestions for store operation and sales personnel training.

• 한국의상디자인학회지
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• 제13권4호
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• pp.153-165
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• 2011

The purpose of this study is to take into consideration the package products of wedding miniature dress. The method of the research was mainly focused on precedent research data and general references. Furthermore the data on wedding dresses was mainly collected from internet sites. Ai; reflection customer's demands, more personal and distinctive design was planned reflecting trend in the sector of wedding dress. The results of the research is the following. First, the first consideration for designing product in wedding miniature was designed with the focus on what consumers are easy to make and on brilliance when having made. 8 pairs for barbie miniature and 2 pairs for ball joints were designed. Among these things, it designed colorfully with 6 pairs for wedding dress and 4 pairs for shooting, which are used in the right size. Second, as a result of seeing consumers' response by up-loading totally 10 pieces of miniature clothes on wedding miniature. com site, and were the most popular products. The aim is to suggest package product based on these two works. The design-based pattern, the fabric of being used, lace material, beads, and several trimmings are offered to 2 wedding miniature package products. Consumers can make own collection with a handicraft-based feeling by using this.

• 한국조리학회지
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• 제7권3호
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• pp.275-294
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• 2001

There have been many discussions on the importance and part of quality in the marketing field. It also has been an effort in the cooking field to understand how the quality, recognized by customers, influences customer satisfaction in the process of serving western food. This study is a theory about evaluation methods of western food. It can be summarized in three views as below especially with sensuous evaluation methods. First, it is decoration. Visual factors, such as a receptacle and the amount of food in it, the arrangement of food colors, gloss of food, steam arising of from food, additional garnishes on food should be harmonious. Second, it is a flavor. The factors like the taste and smell of food, and feeling of food in the mouth can be evaluated with the taste and the smell. Third, it is texture. It is considered with the sense of touch, the motor sensation in the mouth and the hearing sense. Especially the sense of touch involves feel of receptacle when it is hot or cold as well as feel of food. This study has been conducted for providing customers with higher-quality western food, which is based on a theoretical study about evaluation methods. During the study, the limit was found that there is no measuring instrument, since the study was restricted in a theoretical work. For more accurate research, the measuring instrument should be developed through the positive research.