• Title/Summary/Keyword: customer effort

Search Result 246, Processing Time 0.029 seconds

Design and Development of a u-Market System for Traditional Market Revitalization (재래시장 활성화를 위한 u-Market 시스템 아키텍처 설계 및 시스템 개발)

  • Kim, Jae-Kyeong;Choi, Il-Young;Chae, Kyung-Hee;Kim, Hyea-Kyeong;Ji, Yong-Gu;Jung, Hye-Jung
    • Journal of Intelligence and Information Systems
    • /
    • v.14 no.2
    • /
    • pp.103-119
    • /
    • 2008
  • Traditional market which is characterized by the folksy retailing market has lost its competitiveness rapidly due to the emergence of the Internet and the change of customer's purchasing behavior. The recession of the traditional market contracts the regional economy. We suggest a u-Market, a traditional market with ubiquitous computing capability, to revitalize traditional market. The suggested u-Market system applies ubiquitous computing technologies characterized by communications between customers and objects without limitations of time and location. The proposed u-Market system offers location information and specific contents of traditional market to customers. Furthermore, u-Market system recommends the store and product list that customers are likely to visit and purchase based on their contexts, so they can save their time and effort to search the products or contents.

  • PDF

The Effect of Business Management on the Business Performance of Korean Restaurants - Focusing on the Seoul metropolitan region - (한식당의 경영관리가 경영성과에 미치는 영향 - 수도권을 중심으로 -)

  • Park, Myung-Gyu
    • Culinary science and hospitality research
    • /
    • v.20 no.2
    • /
    • pp.120-135
    • /
    • 2014
  • This research aimed to investigate the effect of business management of Korean restaurants on business performance and to propose an alternative. For this investigation, a survey was carried out targeting Korean restaurant managers in the capital area, and with 360 copies as sample, factor analysis, difference test, and multiple regression analysis were conducted. As a result of analysis, among the factors of business management of Korean restaurants, only information management and fund management appeared to have effects on both financial performance and nonfinancial performance. This means, in case of Korean restaurants, business performance can be improved by understanding every environment about food service management and customer demands, by investing fund in the right place, and by managing inefficient expenses. Therefore, it is most important for a Korean restaurant manager to cultivate knowledge in management and to put effort into cost-reduction of all employees.

A Study on the Development of a Fashion CS Course (패션 CS(Costumer Service) 교과목 개발에 관한 연구)

  • Kim, Eun-Kyung;Lee, Yu-Kyung;Jeong, Hwa-Yeon;Han, Cha-Young;Hwang, Seon-A
    • Journal of the Korea Fashion and Costume Design Association
    • /
    • v.12 no.2
    • /
    • pp.139-151
    • /
    • 2010
  • As an effort to improve the employment of graduates from fashion.related departments, this study purposed to develop a course that may contribute to a broader range of employment, focusing on CS, which has been overlooked by fashion.related departments, among various job categories in the fashion industry. In order to determine the necessity of the new course, we surveyed job categories that enrolled students wanted to have after graduation and graduates'opinions on and responses to the opening of the new course. In addition, for the efficient design of the course, this study extracted the practically applicable goals and contents of the course from basic theories in previous CS .related studies in the area of fashion studies and from interviews with field workers in related businesses. Through these multi.sided approaches, this study proposed a fashion CS course as a major applied subject with an hours' theory and two hours' practice classes, and suggested a weekly teaching plan of 15 weeks. This study is meaningful in that it expanded the scope and variety of employment for students of fashion.related departments, and developed a course that can be immediately applicable to any CS.related jobs. The results of this study are expected to expand work areas for graduates from fashion.related departments in the fashion industry.

  • PDF

A Study on the Development of Measurement Instruments for the Business Model of Electronic Commerce in the Strategic Perspective (전략적 관점에서 본 전자상거래 비즈니스 모델의 측정도구 개발에 관한 연구)

  • Song Young-Il;Jeon Ho-Il
    • The Journal of Information Systems
    • /
    • v.15 no.3
    • /
    • pp.1-34
    • /
    • 2006
  • The purpose of this study Is to develop empirically validated instrument for business model. The previous researches related to business model were almost taxonomies. And the focus of those researches were the classification by the degree of integration and innovation the origin, and the main source of revenue etc. In the emerging fields such as IT, e-commerce, and e-business, it tends to overlook methodological issue in its substantive relationships and also measurement. Business model is taken an interest in recent years. However, as the non-establishment of construct on business model has made no empirical study, this, study tries to develop an empirical validated instrument that identifies the dimensions of business model by uncovering meaningful group or categories. For this, the outlined domain of business model are defined as an organizational level that competes in the industry through the literature reviews. And the traits such as process integration, value chain reconstruction, strategic alliance with another business model, specialty in a certain wet sustainability of essential capabilities, differentiation, convertibility, customer orientation, revenue stream, newness, innovation leadership: and vision sharing are identified in those respective domains, and then the traits are classified into five dimensions such as interlinkageableness, valueness, functionalness, preemptiveness, and goalness by their characteristics. Generating items are continued on the basis of operationalization. Confirmatory factor analysis is performed in order to develop validated instrument with LISREL measurement model. Finally the instrument is developed through the previous procedure. The implication of this study is the first empirical effort to assess business model. The resulting instrument can be used with dependent variables in the future study related to business model. And the establishment of construct of business model is able to make a basis to rise an additional issue consequently. In the practical side, the instrument also can be employed as an assessment framework that can assess whether the expected value success or not. The instrument with the measurement can be used on competitor's business model, In. When an investment into a i-m with a specific business model, these instrument developed can be presented as the basic framework of assessment.

  • PDF

A Study on Logistics Cost Management to Using Cost Volume Profit (CVP를 이용한 물류비 관리에 관한 연구)

  • Kim Jin-Sep;Kim Ong-Soo
    • The Journal of the Korea Contents Association
    • /
    • v.6 no.7
    • /
    • pp.22-30
    • /
    • 2006
  • The goal of the company and profit maximization can be achieved by creating revenue or reducing costs. What can be done by the effort of the firm itself is possible through cost-reduction rather than through revenue-creation. Under this economic situation, one of the best way for cost-reduction is to reduce cost of logistics. But logistics costs of a firm is continually increased because of the various customer-satisfaction, competition. This study considers that logistics cost management system be able to apply business practice through to used only a merit of CVP(Cost - Volume Profit) analysis method for effective decision making. To conclude, this study depicts that logistics cost management according to used a merit of CVP analysis method can provide information useful for making strategy of logistics. In short, It is reduce to more costs of logistics investment than are necessary. and, I will expect a man who charge logistics to improvement, adaptation, and application.

  • PDF

A Case Study on the Quality Evaluation of the Leading Small Domestic Appliances in the Global Market - Focusing on the Food Dehydrator - (세계 시장을 주도하는 소형 가전의 품질평가 사례 연구 - 식품건조기를 중심으로 -)

  • Kim, Youn Sung;Kim, ChongMan;Sirh, Jin-Young;Lim, Sung-Uk;Choi, Jeongil;Kim, Seo-Young
    • Journal of Korean Society for Quality Management
    • /
    • v.42 no.2
    • /
    • pp.253-264
    • /
    • 2014
  • Purpose: The aim of this study is to gain a competitive advantage in the global marketplace by examining the current situation of three domestic Food Dehydrator companies' products. Food Dehydrators are sort of small domestic appliances(SDA), first introduced by Korean companies. Furthermore, this study suggests the improvement plans in the rapidly changing world situation. Methods: Evaluate through comparing three domestic Food Dehydrator companies' products based on the PQI(Premium Quality Index) model, developed by product quality evaluation experts group. Results: At first, we classified evaluation factors into three parts - usability quality, emotional quality - and each of the factors includes sub factors. Under this condition, the results of this study are as follows; the brand quality is remaining at a high satisfaction level compare to other two factors but emotional quality is assessed to be low. This study has shown at customers consider brand and usability quality factors as the most important factor due to the nature of the product. Conclusion: As the possibility of increasing customer needs such as product design and sensitive quality besides usability quality has risen in a competitive global market, the manufacturing companies in Korea are recommended to put forth the necessary effort to improve their product quality, especially in terms of emotional quality.

A Study on the Quality of Mobile Web Service for Environment Landscape Architecture - Focus on Korean Professional Portal Site, Lafent - (환경조경 이동통신용 웹의 서비스 품질 연구 - 전문포털사이트 라펜트를 중심으로 -)

  • Choi, Ja-Ho;Oh, Jeong-Hak
    • Journal of the Korean Society of Environmental Restoration Technology
    • /
    • v.23 no.2
    • /
    • pp.17-31
    • /
    • 2020
  • In the field of environmental landscape architecture, the internet medium is used as an effective communication tool not only in the private level but also in the policy level. Recently, the active utilization of mobile web service is emphasized as the time changes, but there is not much improvement or advance in services due to lack of relevant studies. Therefore, this study is intended to provide basic data needed for improvement and advance by researching the quality of mobile web service among multichannel services provided in environmental landscape architecture related internet media. The model for measuring service quality is SERVQUAL, which was verified in the study of Choi(2015), Choi and Koo(2016), and the final valid samples are total 230. First, the subjects were analyzed as the representative media that are possible to acquire comprehensive knowledge related to environmental landscape architecture. Second, the highest importance level in each subsection was 'protection and security maintenance of customer information' followed by 'Reliability about accurate information supply'. Regarding performance level, 'Reliability about accurate information supply' and 'professional knowledge to communicate with users' are highly evaluated. Third, regarding Importance-Performance Analysis(IPA), the first priority management should is 'Tangibles', and the next are 'Responsibility' and 'Empathy'. The ones for maintenance of the status quo are 'Reliability' and 'Assurance', and there is none for effort reduction. Meanwhile, regarding the importance of each factor and difference in the quality of PC web service and mobile web service studied before, the biggest difference is in 'Tangibles', followed by 'Assurance', 'Empathy', 'Responsibility' and 'Reliability'. It is suggested that the revitalization of Landscape information science(LB1106) presented in the National Science&Technology Standard Classification System is needed. In the future, it is necessary to research the change trend on users' response through continuous evaluation of improved mobile web service.

A Study on Dispute Resolution and Policy Problem in the Drone Logistics Industry (드론 물류산업의 분쟁해결과 정책적 과제)

  • Park, Jong-Sam
    • Journal of Arbitration Studies
    • /
    • v.26 no.4
    • /
    • pp.151-179
    • /
    • 2016
  • Emerging as a strategic domain of the service industry, the drone logistics industry is evolving into a zero effort industry, which realizes smart device service ranging from corporate services to daily customer services. The role of the drone industry is becoming increasingly important in strengthening national competitiveness, as well as corporate competitiveness, beyond the strengthening of product competitiveness. Although drones have various strengths and weaknesses for industries, there are plenty of possibilities for diverse disputes and conflicts due to lack of related laws, regulations, and institutional norms, as well as unsolved problems related to technologies and operations; that is, there are still policy tasks and problems to be solved such as unauthorized seizure of drones, hacking, protection of personal privacy, safety concerns, regulation and limitation of flying areas, damage relief, and dispute settlements. Thus, in order to vitalize the drone industry as a future growth engine while responding to the changes in the environment of the drone industry in Korea and overseas and to strengthen national and corporate competitiveness by harmonizing with advanced management innovations, it is necessary to conduct in-depth discussions and review policy issues related to the vitalization of the drone industry. Therefore, the purpose of this study is to review the domestic and overseas realities and statuses of the drone logistics industry and application cases, analyze policies regarding the drone logistics industry of each country, review general theories on the solution of disputes arising out of the transactions in the drone logistics industry, and, as a conclusion, suggest desirable policy issues for the vitalization of the drone logistics industry in Korea.

The Analysis on Customer Behavior of Tourism Omnichannel based upon ICT (ICT 기반 관광옴니채널에 대한 고객행동분석 -인구통계학적 특성에 따른 통합기술수용모형의 변수를 중심으로-)

  • Park, Hyun-Jee
    • Journal of Digital Convergence
    • /
    • v.16 no.6
    • /
    • pp.95-104
    • /
    • 2018
  • This study is focused on analyzing the difference by demographical characteristics of users on acceptance behavior of tourism omnichannel based upon Unified Theory of Acceptance and Use of Technology. Through field survey with 392 respondents, the results are as follows. Partially differences on acceptance behavior are found according to gender, age, education and job as demographic characteristics of tourism omnichannel. And the difference by demographic characteristics on acceptance behavior about preferring tourism information is not significant. However performance expectancy and effort expectancy as factors of UTAUT are significantly positive in thirties group of tourism omnichannel users.

Needs and considerrations of corporate security assessment (Focusing on financial companies) (기업 보안평가 공시제도의 필요성 및 구현방안 (금융회사 중심으로))

  • Kim, Bo;Lim, Jong-In
    • The Journal of the Institute of Internet, Broadcasting and Communication
    • /
    • v.14 no.6
    • /
    • pp.273-279
    • /
    • 2014
  • Recently, it was occurred in the nation's largest Information spill about 140 million cases of credit card customers' personal and credit information. As such, it was rapidly to increase in consumer complaints about the privacy of personal information in accordance with outflow of financial companies increased accident. But it is still not clear precaution. Therefore, in financial customer position, it is possible to confirm and determine in advance whether or not superior to the security company. In addition, It is time to be required institutional device that can be a real effort to equip a good security company. This report is considered a model of "Disclosure of corporate security assessment " of these devices institutional study. And We study in realistic and objective stance about why do we need this policy.