• Journal of the Korea Academia-Industrial cooperation Society
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• v.16 no.1
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• pp.691-696
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• 2015

The interest in software defects is growing. Companies are working on reducing them by various ways with a software development part, customer service part and quality management part. The defect data collected from them will be analyzed according to the condition and purpose to minimize the defect, and it will contribute to improving the quality of products. This study analyzed the software defect progress for companies based on the test maturity model, and set up the defect preventing process. They were applied to the project, and the number of defects decreased from 106 to 16. This study focused on the existing defect, which is a basic requirement for software quality management, and have importance by presenting a way to improve the software product quality with minimum resources.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.9 no.5
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• pp.1422-1427
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• 2008

Hotel companies have to offer well furnished of a lodging and a meal and must keep the best customer supporting service. Because, customers have very strict standards and require fancy service to hotel that they pay. The Customers have different criteria to select hotel according to their purpose such as accommodation, banquet or convention. Hotel recognitions are also different along the purposes. I analyzed effects of hotel choice by intention to use hotel of customers in this research. To verify the effects, I used a structured model by AMOS 4.0 This study results show that the customers chose hotel in accordance with their intention of stay ; accommodation, banquet or convention etc. However, it is not significant hypothesis, that the guests select hotel along the brand recognition or the service perception.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.11 no.4
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• pp.1475-1482
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• 2010

This paper aims at finding the policy implications of mobile government services based on the comparison of domestic and foreign cases. We developed a framework for the classification of mobile government services and examined the domestic and foreign mobile government services to identify policy implications and dynamic trends of the mobile government. In the policy perspective, we suggest customer-centric service redesign, extensive adoption of mobile service solutions, and new service development reflecting new mobile trends.

• International Journal of Internet, Broadcasting and Communication
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• v.9 no.3
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• pp.44-58
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• 2017

The purpose of this study is to prove the Korean Internet company, Kakao's resilience capacity. For it, this paper reviews the previous literatures regarding Kakao's business models and discusses 'resilience' theory. Then, it organizes the research questions based on the theoretical background and explains the research methodology. It investigates the case of Kakao's business and organization. The case analysis shows that five levers of resilience are a good indicator for a successful platform business evolution. The five levers are composed of coordination, cooperation, clout, capability, and connection: First lever, coordination that makes the company to restructure its silo governance in order to respond to actual business flow starting from the basic asset like game and music content; second lever, cooperation where the firm provides creative people with playground for startups such as KakaoPage; third lever, clout where the company shares its data by opening its API of AI and chatbot to $3^{rd}$ party developers; fourth lever, capability where the firm establishes AI R&D center, KakaoBrain as the function of multi-domain generalist for developing diverse platforms tackling customer needs; and the last fifth lever, connection where the firm continues to expand its platform business to the peripheries, O2O businesses such as KakaoTaxi, KakaoOrder, KakaoPay, and KakaoBank. In conclusion, this study proposes Internet companies to be a resilient platform utilizing those five levers of resilience in order to form successful platform. This study contributes to the agile innovation of Internet platform with ecological sense.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.5 no.6
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• pp.533-538
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• 2004

Recently, it is increasing the concern of distributed generations(DGs) that installed small power at a site near by the customer. In deregulation environment, not only distributed generation operation but also state estimation is the key function in distribution systems. This paper process to calculate the impact of distributed generation on a distribution feeder. WLAV state estimation is performed the distribution systems with DGs and bad data test including single, multiple, interacting. Simulations with test cases are performed and the results are presented, using IEEE 34 bus radial distribution systems

• Journal of the Korea Academia-Industrial cooperation Society
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• v.10 no.11
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• pp.3163-3169
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• 2009

To secure superiority in keen competition among ports and to satisfy demands of shippers and shipping companies who are a main customer of ports, logistics service should be improved. However, most of dissatisfaction for logistics service arises from frequent transportation changes of shippers and inaccuracy of cargo-working information offered from shipping companies and inaccuracy of cargo information carried in from carriers. Therefore, the study embodied BPR and yard management prototype system on the basis of the process of business flow in yard to settle the above problems. The study also checked that information of booking list in a yard-allocated plan could be applied to forming efficient collaborative supply networking in yard management by supplementing insufficient cargo.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.10 no.5
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• pp.923-928
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• 2009

The advance of scientific technology is enhanced the effect of reaction. The trend of customer for high function product is enlarged. Thus, the composition of each industry, technology and product is actually happened. Therefore, the fusion of different fields in industrial design is widely accomplished. The example of this fusion effect is that 'ubiquitous or wearable computer' which is combined the function of cloth and computing, which is including any type, any purpose, any telecommunication and any multimedia of cloth inside. The ubiquitous or wearable computer will be a final thing of post pc or next step to pc and internet. This paper is studied for the research of smartware by assistance energy. In this paper, the development of multipurpose smartware(wearable computer) powered by solar energy is introduced.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.17 no.1
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• pp.710-716
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• 2016

Business is changing to Omni channel services for connecting customer and commerce enterprise anytime and anywhere continuously through the growth of IoT technology. This paper proposes a Mobile Service Architecture, which can provide an Omni channel, for activating O2O(Online to Offline) business to induce customers to visit offline stores through online services. A proposed Mobile Service Architecture proposes a Dynamic Architecture that can provide the specialized service using a Customization service when the service is provided to customers. The proposed Dynamic Mobile Service Architecture consists of a beacon sensor and customization framework. In the case study, the suitability of the Dynamic Mobile Service Architecture was verified by providing a dynamic coupon and advertisement service.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.9 no.6
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• pp.1838-1855
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• 2008

The manufacturing industry seeks for improvements in efficiency at the manufacturing process. This paper presents a method for effective real time dispatching for parallel machines with multi product that minimizes mean tardiness and maximizes the quality of the product. What is shown in this paper is that using the Rolling Horizon Tabu search method in the real time dispatching process, mean tardiness can be reduced to the minimum. The effectiveness of the method presented in this paper has been examined in the simulation and compared with other dispatching methods. In fact, using this method manufacturing companies can increase profits and improve customer satisfaction as well.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.14 no.3
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• pp.1033-1039
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• 2013

Recently, as the product life cycle becomes shorter and customer needs becomes various, it has a great difficulty in managing the product information without the information technology. In this paper, we discuss how to classify numerous BOMs types and propose three categories-Structure-BOM, Display-BOM and Function-BOM for BOMs classification. Based on this result, we design the integrated BOMs management system with ERD(Entity-Relaion-Daiagram) model. This paper presented the methodology for management speed-up and communication innovation in the automotive industry, which incorporated the enterprise-wide product information. The proposed enterprise-BOM design methods also systemized the data related to automotive's principal attributes such as types of levels, options, colors, and consumers' orders. Efficient and flexible development of products can be achieved in the frequently varying environment of products.