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http://dx.doi.org/10.5762/KAIS.2010.11.4.1475

Mobile Government Service Classification and Policy Implications  

Seo, Yong-Won (College of Business Administration, Chung-Ang University)
Kim, Tae-Ha (College of Business Administration, Chung-Ang University)
Publication Information
Journal of the Korea Academia-Industrial cooperation Society / v.11, no.4, 2010 , pp. 1475-1482 More about this Journal
Abstract
This paper aims at finding the policy implications of mobile government services based on the comparison of domestic and foreign cases. We developed a framework for the classification of mobile government services and examined the domestic and foreign mobile government services to identify policy implications and dynamic trends of the mobile government. In the policy perspective, we suggest customer-centric service redesign, extensive adoption of mobile service solutions, and new service development reflecting new mobile trends.
Keywords
Mobile Government; e-Government; Service Classification Framework;
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