• Title/Summary/Keyword: customer center

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Determination of Cut-off Time for Express Service Centers According to Operational Characteristics of Consolidation Terminal (화물터미널 운영 특성에 따른 택배영업소 수주 마감시간 결정)

  • Ko, C.S.;Moon, D.H.;Ko, H.J.;Lee, H.J.
    • IE interfaces
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    • v.16 no.spc
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    • pp.99-104
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    • 2003
  • While demands for express service are rapidly increasing according to recent progress of electronic commerce, express service companies are struggling to take a larger delivery service market share through ongoing improvement in their service processes. Extension of cut-off time for express service centers can provide the express company with increase of total sales, but it may also cause to increase the possibility not to satisfy customer needs due to work delay in the consolidation terminal. Therefore, compromised decision for cut-off time of each service center should be made by taking operation characteristics of the consolidation terminal into account. This study suggests an approach for determining the cut-off time for express service centers according to operational characteristics of the consolidation terminal with the objective of maximizing expected incremental sales. The problem defined in this study can be represented as two successive models; one is an integer programing model in which the best cut-off time for each sales center are determined, and the other is a single machine scheduling model in which a working schedule in the consolidation terminal is obtained. A genetic algorithm is developed to solve the two models simultaneously. Finally, an example problem is carried out to verify applicability and performance of the algorithm with the data set collected from an express company.

Development of AVL-GIS System Using IDGPS and Wireless Communication Techniques (IDGPS 와 무선통신을 이용한 AVL-GIS 시스템개발)

  • 안충현;양종윤;최종현
    • Spatial Information Research
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    • v.7 no.2
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    • pp.209-221
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    • 1999
  • In this research, AVL-GIS(Automatic Vehicle Location System linked with Geographic Information System) system was developed using integration of core techniques of GIS engine written by Java language, GOS(Global Positioning System) and wireless telecommunication interfacing techniques. IDGPS(Inverted differential GPS) techniques was employed to estimate accurate position of mobile vehicle and to supervise their path from AVL-GLS control center system. Between mobile vehicle and AVL-GLS control center system which has spatial data analysis function, road network and rleate ddata base were connected wireless phone to communicate for position an dmessage in real time. The developed system from this research has more enhanced GIS functions rather than previous AVL oriented system which has MDT for message display and voice communication only. This system can support build-up application system such as fleet management like bus, taxi, truck, disaster and emergency and monitoring of transportation status for customer s order via web browser in filed of EC/CALS in low cost.

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Materials Technology for Car Sound and Vibration Barriers (자동차용 소리, 진동 차단성 소재기술)

  • Kim, Ki-Seok;Choi, Kyeong-Eun;Ryu, Jeong-Seok;Kweon, Young-Min;Kang, Chang-Gi;Youn, Woo-Won;Park, Soo-Jin
    • Elastomers and Composites
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    • v.46 no.1
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    • pp.10-21
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    • 2011
  • Recently, with developments in the automotive industry, sound and vibration damping have a considerable attraction with a diversified customer needs and advanced automobile. In general, among various materials, textile materials, such as felt and glass fibers, polyurethane foam, and PET fiber materials were used to reduce sound and vibration of the automobile. These materials were located in various main parts of the automobile to block sound and vibration, resulting in a comfortable ride. In addition, to improve fuel economy, weight reduction and cost saving for the automobile were also being considered together as well as the reduction of sound and vibration of the automobile. Therefore, in this paper, we focused on the need of interior sound and vibration absorption materials in the automobile and absorption materials-related technologies.

A Case Study on the Application of Human Performance Technology for a Service Model Innovation (서비스모델 혁신을 위한 HPT 적용 사례연구)

  • Park, Jai-Hyoung;Nam, Jae Deog
    • Journal of Service Research and Studies
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    • v.2 no.1
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    • pp.1-11
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    • 2012
  • Until Now, Many IT Service companies in Korea have grown up by giving the useful service of Information Technology System to customer in the domestic market. But nowadays, When Information Technology becomes a Smart Technology that give convergence between some industries, Intelligence, Mobility by combining so many industry technologies, business opportunities with smart technology increase bigger than ever. In accordance with the above directions, this study introduces the result of case study in the LG CNS Companies. This case involves a story that innovate a service model by smart technology, and create educational programs to change the way of employee working by Human Performance Tehnology.

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Mobile Payment System Design with Transaction Certificate Mode (거래 인증 모드를 사용한 이동 결제 시스템 설계)

  • Sung, Soon-Hwa;Ryou, Jae-Cheol
    • Journal of the Korea Institute of Information Security & Cryptology
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    • v.24 no.5
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    • pp.931-939
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    • 2014
  • The Web or Mobile channel of previous Web access authentication system for a payment only provides the authentication of remote users, and does not provide the authentication between a user and a bank/financial institution. Therefore, this paper proposes the Transaction Certificate Mode(TCM) for a payment which can preserve the mutual authentication between a user and a bank/financial institution for Web-based payment systems. The proposed system has designed for wireless network instead of Secure Electronic Transaction (SET) designed for wired electronic transaction. In addition, this system with TCM is able to support an account-based transaction for wireless networks instead of a disadvantage of SET such as a card-based transaction for wired networks. Therefore, customers can check their balances without logging on their bank's web site again due to mutual authentication between a customer and his bank/financial institution.

Study of Tolerance Suitability of Door Operation Mechanism on Mobile Air Handing Unit Using 3-DCS Analysis (3-DCS를 이용한 자동차 공기 분배장치의 도아 구동 기구의 공차 적합성 분석에 대한 연구)

  • Kim, Jongsu;Lee, Daewoong
    • Transactions of the Korean Society of Automotive Engineers
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    • v.24 no.5
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    • pp.527-537
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    • 2016
  • Recent automakers are trying to be more precise with the dimension check and moving parts to guarantee high quality and satisfy customer requirements. The aim of this paper is to investigate the design tolerance suitability of door operating mechanism linked arms, lever, and cam-shaft in a mobile air handling unit. These parts are complicated because doors, arms, lever and cam-shaft are connected nonlinearly in 3D. The current tolerance analysis method poses problems in design analysis because the moving doors are reasonably suitable for the AHU function. The 3-DCS analysis method provided useful results not only in establishing the inspection criteria for the quality control of products but also in enabling economical production. As a result, the vent door had $1.62^{\circ}{\sim}1.72^{\circ}$ and the defrost door had $0.84^{\circ}{\sim}0.9^{\circ}$ for the directly connected arms operating-type. For the lever connected arm operating-type, the foot door had $2.0^{\circ}{\sim}2.24^{\circ}$ tolerance, while the tolerance values satisfied the air flow volume distribution rate criteria in the AHU. Finally, the results have confirmed the design's tolerance suitability by using 3-DCS analysis at the early design stages. Reliability can be achieved by analyzing accumulated tolerance during the sub-parts assembly process and the moving mechanism linked especially by arms, lever, and cam-shaft.

A Study on the Application of PIDO Technique for the Maintenance Policy Optimization Considering the Performance-Based Logistics Support System (성과기반 군수지원체계의 정비정책 최적화를 위한 PIDO 기법 적용에 관한 연구)

  • Ju, Hyun-Jun;Lee, Jae-Chon
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.15 no.2
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    • pp.632-637
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    • 2014
  • In this paper the concept of the performance-based logistics (PBL) support for weapon systems is discussed and an enhancement is studied such that prior to the Operational phase, the development of the PBL can begin from the Engineering & Manufacturing Development (EMD) phase together with multiple performance indices considered. The genetic algorithm should be considered for the complex system to solve the maintenance policy optimization. In particular, the requirement of repair level analysis model is developed based on reflecting the PBL concept. To decide the maintenance policy prior to Operational phase in accordance with customer requirements, the PIDO(Process Integration and Design Optimization) technique useful in choosing the performance indices and changing the constraints was used. The genetic algorithm of PIDO tool, like PIAnO and ModelCenter, was verified that it could be applied to optimize the maintenance policy.

An Effect of CSR Engagement on Brand Image in the Food Service Industry (푸드서비스 산업에서 CSR의 참여 효과가 브랜드 이미지에 미치는 영향)

  • Xue, Jiyu;Kim, Changsik;Ham, Sunny
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.15 no.1
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    • pp.157-172
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    • 2019
  • The purpose of this study was to explore the moderating effect of food safety scandals on the relationship between food company's Corporate Social Responsibility(CSR) engagement at different levels and brand image in the Chinese dairy company context. In addition, this study also examined the mediating effect of brand image on CSR engagement and consumer loyalty. The study adopted a $2{\times}2$ between-subjects experimental design using scenarios. Four scenarios provided a mixed combination of yes or no cases for food safety scandal, and high or low cases for a dairy company's CSR engagement. In this study, survey was used to collect data from Chinese consumers. Of these, 377 valid data were collected from a sample of average Chinese consumers over the age of 20, collected through the internet. The results show that CSR engagement at different levels has a significant effect on brand image and food safety scandal has a significant moderating effect on the relationship between the two. This study expanded the previous study on the sensitivity of consumers to CSR activities in eastern China. At the same time, according to the results of the study, different CSR engagement of food enterprises does have a significant impact on brand image and consumer loyalty. In particular, high CSR engagement reduces negative impact on brand image through the moderating effect of food safety scandals. Therefore, for food business managers, actively participate in CSR activities, and actively enhance the engagement has a significant influence on the management of brand image.

Sizing Communications on Online Apparel Retail Websites - Focusing on Ready-to-Wear Women's Pants - (온라인 의류 쇼핑 사이트의 제품 사이즈 정보 실태 분석 - 여성용 바지를 중심으로 -)

  • Lee, Ah Lam;Kim, Hee Eun
    • Fashion & Textile Research Journal
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    • v.24 no.1
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    • pp.117-126
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    • 2022
  • This study aims to analyze the sizing information of women's ready-to-wear pants as indicated on online retail websites and to suggest better sizing communication that can assist customers in making successful apparel size selections. We gathered size specifications and size reference information for basic straight pants from 34 online apparel retail websites. Although the Korean standard recommends labeling the body dimension-based sizing code and specification, most websites preferred to use various types of sizing codes. Body measurements were only used by a few websites, and garment dimension descriptions were the most common method to indicate product size. Many websites provided size reference information through customer review boards and fit model images, however, there was insufficient body size information to allow customers to infer the fit of their body type. When using the size guidance tools, the major data input points were stature and weight measurements. However, the waist measurements of pants sizes guided only by stature and weight values revealed inconsistent ease allowance for corresponding body size populations, especially in the overweight group. Based on our findings, we propose a more effective method of communicating the size information of pants online. We expect that this will contribute to the efficiency of online apparel product display and build a better shopping environment that satisfies both sellers and consumers.

A Review on Camel Milk Composition, Techno-Functional Properties and Processing Constraints

  • Muhammad Asif Arain;Hafiz Muhammad Salman;Mehboob Ali;Gul Bahar Khaskheli;Ghulam Shabir Barham;Illahi Bakhash Marghazani;Shabbir Ahmed
    • Food Science of Animal Resources
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    • v.44 no.4
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    • pp.739-757
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    • 2024
  • Camel milk plays a critical role in the diet of peoples belongs to the semi-arid and arid regions. Since prehistoric times, camel milk marketing was limited due to lacking the processing facilities in the camel-rearing areas, nomads practiced the self-consumption of raw and fermented camel milk. A better understanding of the techno-functional properties of camel milk is required for product improvement to address market and customer needs. Despite the superior nutraceutical and health promoting potential, limited camel dairy products are available compared to other bovines. It is a challenging impetus for the dairy industry to provide diversified camel dairy products to consumers with superior nutritional and functional qualities. The physicochemical behavior and characteristics of camel milk is different than the bovine milk, which poses processing and technological challenges. Traditionally camel milk is only processed into various fermented and non-fermented products; however, the production of commercially important dairy products (cheese, butter, yogurt, and milk powder) from camel milk still needs to be processed successfully. Therefore, the industrial processing and transformation of camel milk into various products, including fermented dairy products, pasteurized milk, milk powder, cheese, and other products, require the development of new technologies based on applied research. This review highlights camel milk's processing constraints and techno-functional properties while presenting the challenges associated with processing the milk into various dairy products. Future research directions to improve product quality have also been discussed.