• 제목/요약/키워드: cross-sectional survey

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서비스 종업원의 진정성, 소비자의 감성지능, 레포 그리고 고객충성도 : 조절된 매개모형 (The Effect of Employee Authenticity on Customer Loyalty via Rapport : A Moderated Mediation Model)

  • 정기백;최석봉
    • 품질경영학회지
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    • 제48권3호
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    • pp.361-379
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    • 2020
  • Purpose: The purpose of this study was to investigate the relationship between employee authenticity and customer loyalty. This study also examined whether rapport positively mediated the above relationship. In addition this study address the moderating role of customer emotional intelligence in the relationship between employee authenticity and rapport. By developing moderated a mediation model, we addressed indirect conditional effect of customer emotional intelligence on the relationship between employee authenticity and customer loyalty via rapport. Methods: The survey data was collected by customers who used various services in Korea. The main hypotheses were tested using a cross-sectional design, with questionnaires administered to 292 customers. Results: The result of empirical analysis has shown that employee authenticity was significantly positively related to customer loyalty. We have also found that rapport positively mediated the relationship between employee authenticity and customer loyalty. While there was a significant moderating effect of customer emotional intelligence on the relationship between employee authenticity and rapport, the moderated mediating role of customer emotional intelligence was found. Conclusion: The results provide useful theoretical and practical implications to the organizations and managers who want to improve customer loyalty. Future research directions with the limitation of the study were discussed.

Health Habit, Perceived Health Status and Physical Health Status of Young Korean and Korean-Chinese Women: A Comparative Study

  • Lee, Young-Ran;Im, Eun-Ok;Yu, Sook-Ja
    • 지역사회간호학회지
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    • 제26권3호
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    • pp.312-320
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    • 2015
  • Purpose: The purpose of this study was to compare health habit, physical health status, and perceived health status between young Korean and Korean-Chinese women. Methods: This study was conducted as a cross-sectional comparative survey. For this study, 114 Korean women were recruited in Seoul, South Korea and 64 Korean-Chinese women in Jilin Province, China through convenience sampling. Results: A positive correlation was found between health habit and perceived health status. Perceived health status, WHR, body density, flexibility, and muscle endurance were significantly lower in Korean women than in Korean-Chinese ones. Knee flexion and ankle dorsal flexion was significantly higher in Korean women than in Korean-Chinese ones. Conclusion: Further investigation is required to compare the two different groups that share the same ethnicity and similar culture but were born into different countries. A study such as this may provide answers regarding the influence of migrated transition on health.

거주지역별 노인의 자살생각과 관련요인 - 도시와 농촌의 비교 - (Suicidal Ideation and Associated Factors of the Elderly According to Residence Area - Focusing on the Comparisons between Urban and Rural Areas -)

  • 문영희;임미영
    • 한국보건간호학회지
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    • 제27권3호
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    • pp.551-563
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    • 2013
  • Purpose: This study was conducted in order to investigate the incidence and associated factors of suicidal ideation among the elderly according to residence area. Methods: This cross-sectional study used secondary data from the 2011 Korean National Health and Nutrition Examination Survey (KNHANES V-2). A representative sample of 1,464 men and women aged 65 and over was selected. Rao-scott $X^2$-test, multiple logistic regression models based on sampling scheme of the data were used. Results: Of the 1,464 respondents, 22.4% had experienced suicidal ideation during the past year. Higher incidence of suicidal ideation was observed in rural seniors (23.7%) than in urban seniors (21.1%). The incidence of suicidal ideation showed correlation with age, education level, depression, stress, lying in a sick bed, and current smoking status among elderly living in urban areas. However, among elderly living in rural areas, the incidence of suicidal ideation showed correlation with household income, depression, stress, and daily activity. Conclusion: Based on the results, nurses should manage effective and individualized nursing interventions for elders in planning suicide prevention programs with consideration for residence areas, because there were differences in the factors affecting suicidal ideation among elders according to residence area.

간호대학생의 생활스트레스와 우울의 관계에서 마음챙김의 매개효과 (Mediating Effect of Mindfulness between Stressful Life Events and Depression in Nursing Students)

  • 송영숙
    • 한국보건간호학회지
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    • 제31권3호
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    • pp.518-527
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    • 2017
  • Purpose: This study examined the relationship among stressful life events, mindfulness and depression, and explored the mediating role of mindfulness between stressful life events and depression in nursing students. Methods: A cross-sectional survey was undertaken. A sample of 120 nursing students participated in the study. The self-reported measures of stressful life events (revised life stress scale), depression (DASS-D) and mindfulness (MAAS) were adopted in April, 2017. The data were analyzed using descriptive statistics, frequency, Pearson correlation coefficient and multiple regression. Mediation analysis was performed using the Baron & Kenny method and Sobel test. Results: The mean scores of stressful life events, mindfulness and depression were 39.50, 77.03, and 8.18, respectively. Higher levels of stressful life events were associated with lower mindfulness (r = -46, p < .001) and higher depression (r = -44, p < .001), and mindfulness was negatively associated with depression (r = -72, p < .001). Mindfulness showed full mediation in the relationship between stressful life events and depression. Conclusion: Stressful life events influenced the nursing students' depression via the full mediating effect of mindfulness. Promoting mindfulness plays an important role in reducing depression in nursing students. Therefore, it is important to develop a mindfulness program or use a mindfulness-based stress reduction program (MBSR) for nursing students.

금연준비단계 대학생의 니코틴의존도 영향요인 (Factors Influencing Nicotine Dependency among College Students Intending to Quit Smoking)

  • 이혜순;송미령
    • 기본간호학회지
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    • 제20권4호
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    • pp.429-437
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    • 2013
  • Purpose: The purpose of this study was to identify factors influencing nicotine dependency among college students intending to quit smoking, and to provide data for the construction of programs that will be successful in helping the students quit smoking. Method: In this study a cross-sectional survey to analyze was used. The data were collected between April 22 and April 24, 2013 from 218 college students who had unsuccessfully tried to quit smoking in the past but were now intending to try and quit smoking again. Data were analyzed using frequency, independent t-test, one-way ANOVA and multiple regression with the SPSS 21.0. Results: Factors influencing nicotine dependency were self-efficacy for smoking abstinence (t=-6.60, p=<.001), length of time since beginning to smoke (t=5.39, p<.001), level of carbon monoxide intake (t=2.38, p=.018), and withdrawal symptoms as reasons why the students failed to quit smoking (t=2.22, p=.028). These 4 variables accounted for 35.0% of the variance with regard to nicotine dependency. Conclusions: To conduct a successful program for students who intend to quit smoking, self-efficacy for smoking abstinence, length of time since beginning to smoke, level of carbon monoxide, and withdrawal symptoms as reasons for failing to quit smoking should be considered.

대학보건소 간호사의 직무만족 영향요인 분석 (An Analysis of Factors Influencing Job Satisfaction among Nurses Working in College Health Centers)

  • 차규정;송미령
    • 기본간호학회지
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    • 제20권3호
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    • pp.259-268
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    • 2013
  • Purpose: The purpose of this study was to identify factors influencing job satisfaction among nurses working in college health centers in order to enhance their role functions and to increase their work capabilities. Method: In this study a cross-sectional survey was used to collect data from 106 nurses working in college health centers. Collected data were analyzed using frequency, Pearson correlation coefficients, independent t-test, one-way ANOVA and multiple regression with the SPSS 20.0. Results: Mean scores for self-efficacy, job stress and job satisfaction for the participants were 3.86 (5-point scale), 2.51 (5-point scale) and 3.37 (5-point scale) respectively. There was a negative correlation between self-efficacy and job satisfaction (r=-.653, p<.001). Factors influencing job satisfaction were job stress (${\beta}$=-.58, p=<.001), level of perception among the nurses that they were contributing to the health promotion of students (${\beta}$=-.21, p=.005) and marital status (${\beta}$=.17, p=.029). These 3 elements accounted for 47.7% of the variance in job satisfaction. Conclusions: The results indicate that reduction in job stress and increase in the perception that nurses are contributing to the promotion of students' health are important to reinforce the role function of nurses and to increase their work capabilities.

시뮬레이션기반 교육시 간호학생이 인식하는 디브리핑에 대한 의미, 반응, 그리고 효과적인 디브리핑 방법 (Nursing Students' Perceptions of Meaning, Response, and Effective Methods for Debriefing in Simulation-based Education)

  • 김은정;김영주;문성미
    • 기본간호학회지
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    • 제24권1호
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    • pp.51-59
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    • 2017
  • Purpose: This was a cross-sectional descriptive study in which an exploration was done of how nursing students perceive debriefing and what they think are the most effective debriefing methods for simulation-based nursing education. Methods: A convenience sample of 296 sophomore, junior and senior nursing students from three universities and who had attended simulation classes participated in this study. Survey data garnered was analyzed using descriptive analysis and $x^2$ test. Results: A high majority of the participants (98.3%) saw debriefing as "learning from mistakes", while 62.8% considered it more important than simulations/scenarios. They also perceived debriefing to be effective when they analyzed their colleagues' and their own performances and received feedback. Sophomore students preferred writing a reflection paper as an effective debriefing method compared to junior and senior students. Conclusion: The study findings indicate that debriefing is an important component of simulation-based education and should be considered part of the teaching strategies with debriefing methods dependent on themes and scenarios and what is needed to achieve learning outcomes.

간호대학생의 스트레스 수준, 근원 및 대처방식 (Nursing Students' Stress Level, Source and Coping)

  • 주민선;이영란;김선희
    • 가정∙방문간호학회지
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    • 제19권2호
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    • pp.195-203
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    • 2012
  • Purpose: This study is conducted to investigate the stress level, stress source and stress coping of nursing students in college. Methods: This study was a cross sectional survey and the data was collected from 341 nursing students by means of self-reported questionnaires from April 2 to May 31, 2012. Collected data were analyzed on SPSS win 18.0. Results: The nursing students experienced moderate levels of stress. The source of stress for students came from 'one's own self'. The most common stress coping used by students was 'make a wish'. There were significant differences in the source of stress and the stress coping according to the nursing students' year of school and other general characteristics, such as motivation of entrance and satisfaction in school life. Conclusion: These results suggest that it is important to develop stress management program and strategies based on nursing students' individual characteristics and sources of stress.

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도시 저소득층 노인의 ADL, IADL 및 인지기능과의 관계 (A Study on ADL, IADL, and Cognitive Function of Low-income Community Dwelling Elderly)

  • 유문숙;김혜경;조은미;김용순
    • 가정∙방문간호학회지
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    • 제14권1호
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    • pp.5-10
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    • 2007
  • Purpose: The purpose of the study was to analyze the ADL, IADL and cognitive function of low-income elderly who are receiving the visiting nurse service in the community. Method: Study participant were 2,413 community-dwelling elderly who live in S City. The data were collected from 5th Jan. to 28th Feb. 2006. The cross-sectional descriptive survey was done using a structured questionnaire through interviews by visiting nurses. Result: The average scores of ADL and IADL was respectively high, which indicates a relatively independent everyday life. However, the score of cognitive function was 21.87(normal range is over 23). There was a significantly positive correlation among ADL, IADL and cognitive function with the pearson correlation coefficients. Conclusion: It is concluded that elder subjects who are women, old aged, and live alone should be watched carefully for the cognitive impairment. In addition, the government should apply early detection and management system for cognitive impaired people who live in the community.

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대학생의 스트레스와 근골격계 증상 관련성 (Stress and musculoskeletal symptom of undergraduates)

  • 김수정;조경원
    • 보건교육건강증진학회지
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    • 제33권1호
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    • pp.33-40
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    • 2016
  • Objectives: The study aimed to determine the prevalence of and the relationship between stress and musculoskeletal symptoms among undergraduate students. Methods: The convenience sampling method was used for this cross-sectional survey that was conducted from June 16, 2014 to June 21, 2014. A total of 223 subjects (88 men, 135 women) participated in the study and completed a comprehensive self-administered questionnaire requesting information on demographics, medical history, lifestyle, and musculoskeletal symptoms. The Depression Anxiety Stress Scale (DASS) was also administered to the subjects. A total of 223 subjects from 12 universities completed the questionnaires; the data obtained was used for the final statistical analysis. Results: Women had a higher prevalence of stress and musculoskeletal symptoms. Adjusting for sex and age, subjects who were stressed had a 2.85-fold higher risk of musculoskeletal symptoms than subjects who were not stressed. Stratified analyses by sex also showed that women had a higher risk of musculoskeletal symptoms (Modified OR 2.98, 95% CI 1.38-6.45). Conclusions: We found a positive association between stress and musculoskeletal symptoms in undergraduate students; sex differences were present. Further dose-response relationship between stress and musculoskeletal symptoms will be identified by a longitudinal study with a larger sample size.