• Title/Summary/Keyword: consulting service.

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A Study on the Estimation of Average Service Life for New Technology Products-in Case of Solor-cell (신기술 제품의 ASL 추정-솔라셀 사례 중심으로)

  • Cho, Jin-Hyung;Lee, S.J.;Oh, H.S.;Baek, S.S.;Kim, O.J.;Kim, B.K.;Jeong, K.S.;Park, S.H.;Kwon, D.C.;Ko, J.H.;Ryu, J.H.;Shim, S.C.
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.37 no.4
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    • pp.106-115
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    • 2014
  • Until now, because a new product (or facility) launched in market has been retired from one year of age, we can have had ASL by stub-curve method by Iowa curve. Recently, many innovative products with important role in market like display and solar-cell etc. are more durable and, what are better, they have the constant variance in ASL because of their good quality. Of course, there are some ones like smart mobile phone with relatively big dispersion in ASL. Estimating ASL of products like display and solar-cell etc., the new approach is needed. In this paper a new method applied traditional Iowa curve with accelerated reliability test (indoor/outdoor) etc. is proposed.

The Study on the Different Moderation Effect of Contingency Variable (Focused on SPSS statistics and AOMS program) (상황변수의 조절효과 차이에 관한 연구 (SPSS와 AMOS프로그램을 중심으로))

  • Choi, Chang-Ho;You, Yen-Yoo
    • Journal of Digital Convergence
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    • v.15 no.2
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    • pp.89-98
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    • 2017
  • This study analyzed empirically the same data through SPSS statistics(regression analysis) and AMOS program(structural equation model) used for cause and effect analysis. The result of empirical analysis of moderation effect was as follows. Meanwhile, SPSS statistics(regression analysis) did not pictured moderation effect in the categorical data(sex) and continous data(satisfaction of consunting), AMOS program(structural equation model) pictured partial moderation effect about the effecting of consultant's capability and attitude on the consulting repurchase within 10% level of significant. Eventually, This study showed that AMOS program and SPSS statistics used different methology in moderation effect, thus the different outcomes appeared although using the same data.

Effect of Resident Participation Intention on Project Performance in Rural Development Consulting (농어촌개발 컨설팅에서 주민참여의도가 사업성과에 미치는 영향)

  • Kim, Eunjeong;You, Yen Yoo
    • Journal of Digital Convergence
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    • v.20 no.4
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    • pp.261-268
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    • 2022
  • This study is about the effect of the intention of residents to participate in the regional capacity building project on the project performance. For the method, 238 samples were collected from villagers in Jeollanam-do, and the hypothesis was verified through SPSS22.0 and PROCESS macro 3.5 Model 4. The results showed, first, that there was a difference in performance according to the level of awareness of participation intention. Second, participation intention showed a positive (+) effect on performance. Third, the mediating effect of the regional capacity building project was confirmed. The limitation of the study was that it was limited to the Jeonnam region. Quantitative measurement was not performed in parallel with the performance. In the future, an activation plan through actual citizen participation and performance verification should be prepared.

Application of Buckling Restrained Braces in a 50-Storey Building

  • Sy, Jose A.;Anwar, Naveed;Aung, Thaung Htut;Rayamajhi, Deepak
    • International Journal of High-Rise Buildings
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    • v.3 no.1
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    • pp.81-87
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    • 2014
  • The use of Buckling Restrained Braces (BRB) for enhancing the performance of the buildings is gaining wider acceptance. This paper presents the first application of these devices in a major high-rise building in the Philippines. A 50-storey residential reinforced concrete building tower, with ductile core wall, with BRB system is investigated. The detailed modeling and design procedure of buckling restrained brace system is presented for the optimal design against the two distinct levels of earthquake ground motions; serviceable behavior for frequent earthquakes and very low probability of collapse under extremely rare earthquakes. The stiffness and strength of the buckling restrained brace system are adjusted to optimize the performance of the structural system under different levels of earthquakes. Response spectrum analysis is conducted for Design Basis Earthquake level and Service level, while nonlinear time history analysis is performed for the most credible earthquake. The case study results show the effectiveness of buckling restrained braces.

Performance Based Seismic Design State of Practice, 2012 Manila, Philippines

  • Sy, Jose A.;Anwar, Naveed;HtutAung, Thaung;Rayamajhi, Deepak
    • International Journal of High-Rise Buildings
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    • v.1 no.3
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    • pp.203-209
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    • 2012
  • The purpose of this paper is to present the state of practice being used in the Philippines for the performance-based seismic design of reinforced concrete tall buildings. Initially, the overall methodology follows "An Alternative Procedure for Seismic Analysis and Design of Tall Buildings Located in the Los Angeles Region, 2008", which was developed by Los Angeles Tall Buildings Structural Design Council. After 2010, the design procedure follows "Tall Buildings Initiative, Guidelines for Performance-Based Seismic Design of Tall Buildings, 2010" developed by Pacific Earthquake Engineering Research Center (PEER). After the completion of preliminary design in accordance with code-based design procedures, the performance of the building is checked for serviceable behaviour for frequent earthquakes (50% probability of exceedance in 30 years, i.e,, with 43-year return period) and very low probability of collapse under extremely rare earthquakes (2% of probability of exceedance in 50 years, i.e., 2475-year return period). In the analysis, finite element models with various complexity and refinements are used in different types of analyses using, linear-static, multi-mode pushover, and nonlinear-dynamic analyses, as appropriate. Site-specific seismic input ground motions are used to check the level of performance under the potential hazard, which is likely to be experienced. Sample project conducted using performance-based seismic design procedures is also briefly presented.

A Study on the Job Description and Necessary Abilities for Consumer Affairs Department in Business (기업 고객상담실의 직무내용과 필요능력에 관한 연구 - 고객상담실 직원을 대상으로 -)

  • 이승신;이기춘;박명희;송인숙;이은희
    • Journal of the Korean Home Economics Association
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    • v.40 no.3
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    • pp.115-136
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    • 2002
  • The purpose of this study was to find out job description and necessary abilities for Consumer Affairs Department Service in business. This study was done using survey by mail to the representatives in Consumer Affairs Department in business. 354 representatives were used for the sample. The business was selected 32 among 107 in OCAP(Organization of Consumer Affairs Professionals in Business), from September 25 to October 5, 2000. The results were analyzed from 96 representatives, 23 business. The results of this study are as follows: 1. The degree of importance and participation on the job description in Customer Service Department was analyzed. The most important job was related to consulting. Consumer management and information collect & provision were next important job in consumer affairs. 2. When the degree of participation on the job description compared to the degree of importance, we found that the general level of participation on the job was a little lower than the degree of importance on the job. Especially, the biggest difference was found in the formation of focusing customer. The smallest difference was found in the field of consulting. 3. The most necessary ability for the representative of consumer affairs department in business was responsibility and sincerity, communication skill. The big difference of present ability and necessary ability of representative was persuasive power and communication skirt.

Developing a Model for Predicting Success of Machine Learning based Health Consulting (머신러닝 기반 건강컨설팅 성공여부 예측모형 개발)

  • Lee, Sang Ho;Song, Tae-Min
    • Journal of Information Technology Services
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    • v.17 no.1
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    • pp.91-103
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    • 2018
  • This study developed a prediction model using machine learning technology and predicted the success of health consulting by using life log data generated through u-Health service. The model index of the Random Forest model was the highest using. As a result of analyzing the Random Forest model, blood pressure was the most influential factor in the success or failure of metabolic syndrome in the subjects of u-Health service, followed by triglycerides, body weight, blood sugar, high cholesterol, and medication appear. muscular, basal metabolic rate and high-density lipoprotein cholesterol were increased; waist circumference, Blood sugar and triglyceride were decreased. Further, biometrics and health behavior improved. After nine months of u-health services, the number of subjects with four or more factors for metabolic syndrome decreased by 28.6%; 3.7% of regular drinkers stopped drinking; 23.2% of subjects who rarely exercised began to exercise twice a week or more; and 20.0% of smokers stopped smoking. If the predictive model developed in this study is linked with CBR, it can be used as case study data of CBR with high probability of success in the prediction model to improve the compliance of the subject and to improve the qualitative effect of counseling for the improvement of the metabolic syndrome.

Web Enabled Expert Systems using Hyperlink-based Inference

  • Yong U. Song;Kim, Wooju;June S. Hong
    • Proceedings of the Korea Inteligent Information System Society Conference
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    • 2003.05a
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    • pp.319-328
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    • 2003
  • With the proliferation of WWW, providing more intelligence to Web sites has become a major concern in e-business industry. In recent days, this trend is more accelerated by prosperity of CRM (Customer Relationship Management) in terms of various aspects such as product recommendation, self after service, etc. To accomplish this goal, many e-companies are eager to embed web enabled rule-based system, that is, expert systems into their Web sites and several well-known commercial tools are already available in the market. Most of those tools are developed based on CGI so far but CGI based systems inherently suffer over-burden problem when there are too many service demands at the same time due to the nature of CGI. To overcome this limitation of the existing CGI based expert systems, we propose a new form of Web-enabled expert system using hyperlink-based inference mechanism. In terms of burden to Web server, our approach is proven to outperform CGI based approach theoretically and also empirically. For practical purpose, our this approach is implemented in a software system, WeBIS and a graphic rule editing methodology, Expert Diagram is incorporated into the system to facilitates rule generation and maintenance. WeBIS is now successfully operated for financial consulting in the web site of a leading financial consulting company in Korea.

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Customer Value Proposition Methodology Using Text Mining of Online Customer Reviews (온라인 고객 리뷰에 대한 텍스트마이닝을 활용한 고객가치제안 방법)

  • Han, Young-Kyung;Kim, Chul-Min;Park, Kwang-Ho
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.44 no.4
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    • pp.85-97
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    • 2021
  • Online consumer activities have increased considerably since the COVID-19 outbreak. For the products and services which have an impact on everyday life, online reviews and recommendations can play a significant role in consumer decision-making processes. Thus, to better serve their customers, online firms are required to build online-centric marketing strategies. Especially, it is essential to define core value of customers based on the online customer reviews and to propose these values to their customers. This study discovers specific perceived values of customers in regard to a certain product and service, using online customer reviews and proposes a customer value proposition methodology which enables online firms to develop more effective marketing strategies. In order to discover customers value, the methodology employs a text-mining technology, which combines a sentiment analysis and topic modeling. By the methodology, customer emotions and value factors can be more clearly defined. It is expected that online firms can better identify value elements of their respective customers, provide appropriate value propositions, and thus gain sustainable competitive advantage.

Data Conversion Automation Tool based on Repository and Processes (레파지토리 및 프로세스 기반의 데이터 전환 자동화 도구)

  • Heo, Min Seok;Kim, Dong Soo;Kim, Hee Wan
    • Journal of Service Research and Studies
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    • v.10 no.2
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    • pp.17-29
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    • 2020
  • This study was performed to derive a modern service management model reflecting the philosophy of the new business administration. Service management as the modern business administration should be faithful to the spirit of modernity. In addition, service management must be faithful to the essence of service in service economy era. And since modern management is to manage organizations those are the central organizations of human society, it must be managed according to the common principles of the world. Management that satisfies these three management philosophy conditions is defined as modern service management. In this study, we analyzed that the existing service management framework does not meet these standards of modern management and derived an improved modern service management model. The modern service management model must be a management model that reflects the essence of intangible goods called service, it must be a management framework that reflects the modern spirit, and it must be a management model that reflects the common principles of the world required by the central organization of the modern economic society. Therefore, this study analyzed the modern spirit in addition to the service essence and the common principle of the world analyzed in the previous study, and presented a modern service management model with these three requirements. Also, examples of modern service management were presented. This study is a conceptual model, and analytical research is needed to demonstrate that this management model can consistently produce excellent management performance by strengthening empirical studies in the future.