• Title/Summary/Keyword: client importance

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A Study on the Importance and Performance of Foodservice Tasks between Dietitian from Hospitals and Contract Managed Foodservice Companies (병원 위탁급식의 질적 향상을 위한 병원과 위탁회사 영양사간의 급식업무에 대한 중요도 및 수행도 조사)

  • Kim, Jin-Hui;Gwak, Dong-Gyeong;Hong, Wan-Su;Ryu, Eun-Sun
    • Journal of the Korean Dietetic Association
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    • v.11 no.4
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    • pp.381-392
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    • 2005
  • This study compared he importance of food service, views to the performance, management objectives, and recognition gap about the contract contents towards the dietetic departments of hospitals that manage the patients' food service and managers of contract managed companies, and dieticians. It conducted questionnaires and survey towards the vice director and dieticians of 17 hospitals, over 500 beds, and the persons responsible for contract managed companies and dietitians who were in charge of food service. The hospitals showed significantly(p<0.05) higher the importance scores in menu planning, the distribution of meal, sanitation management, and leadership than those of the contract managed companies. In the difference of hospitals and contract managed companies about performance, it appeared high in the contract managed companies. In the importance of the foodservice management objective, the hospital had significantly(p<0.05) higher scores in the management of client's satisfaction and quality improvement element through management innovation than those of the contract managed companies. In the importance of contract term, the contract method, expense, and payment condition of commission fee were significantly(p<0.05) high scores in the contract managed companies, compared to the hospital.

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A Study of the List on Demand Analysis for Construction Management Client (CM발주자의 수요분석을 위한 항목도출에 관한 연구)

  • Shin, Sun;Kim, Han-Soo
    • Proceedings of the Korean Institute Of Construction Engineering and Management
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    • 2008.11a
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    • pp.274-277
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    • 2008
  • Demand analysis plays a key roles in helping decision making in all fields of production activities. In order to analyze the demand of the client, items on the preference motivation for CM service has to be formalized, but it is difficult to establish. The purpose of this study is to present items of demand analysis for CM Clients. For this, the factors affecting purchase of CM service for CM Clients are analysed through literature review in other various areas about intend to purchase. Through this, increase the importance of the CM demand analysis and understand the service demand, the growth of the CM market, important foundation.

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Query Processing based Branch Node Stream for XML Message Broker

  • Ko, Hye-Kyeong
    • International journal of advanced smart convergence
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    • v.10 no.2
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    • pp.64-72
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    • 2021
  • XML message brokers have a lot of importance because XML has become a practical standard for data exchange in many applications. Message brokers covered in this document store many users. This paper is a study of the processing of twig pattern queries in XML documents using branching node streams in XML message broker structures. This work is about query processing in XML documents, especially for query processing with XML twig patterns in the XML message broker structure and proposed a method to reduce query processing time when parsing documents with XML twig patterns by processing information. In this paper, the twig pattern query processing method of documents using the branching node stream removes the twigging value of the branch node that does not include the labeling value of the branch node stream when it receives a twig query from the client. In this paper, the leaf node discovery time can be reduced by reducing the navigation time of nodes in XML documents that are matched to leaf nodes in twig queries for client twig queries. Overall, the overall processing time to respond to queries is reduced, allowing for rapid question-answer processing.

Information Content of Client importance, Firm's Ownership Structure and Audit Quality (고객중요성, 기업소유구조와 감사품질의 정보효과)

  • Choi, Mi-Hwa
    • Management & Information Systems Review
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    • v.31 no.1
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    • pp.221-246
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    • 2012
  • The study examines the effects that non-audit service and firm's ownership structure might have on the value relevance directly or indirectly. This investigation is based on prior research which suggests that the audit firms' non-audit services is likely to adversely affect investors' perceptions of the credibility of financial reporting and that corporate governance are likely to mitigate the adverse this kind of non-audit services effects. The sample consists of non-banking firms listed on the Korea Exchange that reported annual financial statements over the period from 2004 to 2008. In the setting, stock returns as proxy for capital market response, auditor quality(measured as the discretionary accruals) is endogenously determined. This study employs a structural equation model to take into account the endogenous variables under study. The analysis influences through the path analysis that ownership structure suppress the market response through audit quality and also the non-audit service have influence on the market response through audit quality. The results of this study contribute to the literature in the following ways. First, this provides direct evidence that there is a negative association between audit firms' client importance and the value relevance. Second, the findings that the negative association is attenuated for audit quality support the findings of prior studies which present that corporate governance provide higher credibility of financial reports.

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An Empirical Study on the Importance of Psychological Contract Commitment in Information Systems Outsourcing (정보시스템 아웃소싱에서 심리적 계약 커미트먼트의 중요성에 대한 연구)

  • Kim, Hyung-Jin;Lee, Sang-Hoon;Lee, Ho-Geun
    • Asia pacific journal of information systems
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    • v.17 no.2
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    • pp.49-81
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    • 2007
  • Research in the IS (Information Systems) outsourcing has focused on the importance of legal contracts and partnerships between vendors and clients. Without detailed legal contracts, there is no guarantee that an outsourcing vendor would not indulge in self-serving behavior. In addition, partnerships can supplement legal contracts in managing the relationship between clients and vendors legal contracts by itself cannot deal with all the complexity and ambiguity involved with IS outsourcing relationships. In this paper, we introduce a psychological contract (between client and vendor) as an important variable for IS outsourcing success. A psychological contract refers to individual's mental beliefs about his or her mutual obligations in a contractual relationship (Rousseau, 1995). A psychological contract emerges when one party believes that a promise of future returns has been made, a contribution has been given, and thus, an obligation has been created to provide future benefits (Rousseau, 1989). An employmentpsychological contract, which is a widespread concept in psychology, refers to employer and employee expectations of the employment relationship, i.e. mutual obligations, values, expectations and aspirations that operate over and above the formal contract of employment (Smithson and Lewis, 2003). Similar to the psychological contract between an employer and employee, IS outsourcing involves a contract and a set of mutual obligations between client and vendor (Ho et al., 2003). Given the lack of prior research on psychological contracts in the IS outsourcing context, we extend such studies and give insights through investigating the role of psychological contracts between client and vendor. Psychological contract theory offers highly relevant and sound theoretical lens for studying IS outsourcing management because of its six distinctive principles: (1) it focuses on mutual (rather than one-sided) obligations between contractual parties, (2) it's more comprehensive than the concept of legal contract, (3) it's an individual-level construct, (4) it changes over time, (5) it affects organizational behaviors, and (6) it's susceptible to organizational factors (Koh et al., 2004; Rousseau, 1996; Coyle-Shapiro, 2000). The aim of this paper is to put the concept, psychological contract commitment (PCC), under the spotlight, by finding out its mediating effects between legal contracts/partnerships and IS outsourcing success. Our interest is in the psychological contract commitment (PCC) or commitment to psychological contracts, which is the extent to which a partner consistently and deeply concerns with what the counter-party believes as obligations during the IS project. The basic premise for the hypothesized relationship between PCC and success is that for outsourcing success, client and vendor should continually commit to mutual obligations in which both parties believe, rather than to only explicit obligations. The psychological contract commitment playsa pivotal role in evaluating a counter-party because it reflects what one party really expects from the other. If one party consistently shows high commitment to psychological contracts, the other party would evaluate it positively. This will increase positive reciprocation efforts of the other party, thus leading to successful outsourcing outcomes (McNeeley and Meglino, 1994). We have used matched sample data for this research. We have collected three responses from each set of a client and a vendor firm: a project manager of the client firm, a project member from the vendor firm with whom the project manager cooperated, and an end-user of the client company who actually used the outsourced information systems. Special caution was given to the data collection process to avoid any bias in responses. We first sent three types of questionnaires (A, Band C) to each project manager of the client firm, asking him/her to answer the first type of questionnaires (A).

The Effect of the Cognitive Thinking Trait between Counselor and Client on the Intimacy, Empathy, and Communication Level in the Military Counseling Process (또래상담병을 대상으로 상담자-내담자의 인지사고 특성이 친밀감, 공감, 소통 수준에 미치는 영향)

  • Lee, Jung Won
    • Journal of Digital Convergence
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    • v.15 no.12
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    • pp.47-57
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    • 2017
  • The purpose of this study was to investigate the difference of counselor-client's intimacy, empathy, and communication level when cognitive thinking trait between counselor and client is the same or not. For this purpose, 70 peer counselors of the S division conducted counseling training for 10 hours with 6 hours of education and 4 hours of practice. All counseling sessions were preceded by APL cognitive test, divided into two cognitive trait, followed by counseling with the same cognitive trait for two hours, and with a different cognitive for two hours. After each session, questionnaires were conducted. The results of this study showed that intimacy, empathy and communication level were significantly higher in counseling with the same trait as counselors than different. The results of this study are verifying the difference of the cognitive trait of the counselor and the client among the variables of the counselors influencing effect in the counseling process. Suggesting the importance of a counseling plan that takes into account the self-understanding of counselor and the trait of the client. Finally, the points of this study were discussed.

An Empirical Study on the Importance of IT Governance Commitment in IT Service Management for Outsourcing Performance (아웃소싱 성과를 위한 IT 서비스 관리에서 IT 거버넌스 커미트먼트의 중요성에 대한 연구)

  • Lee, Jong Man;Koo, Chulmo;Nam, Ki-Chan
    • Knowledge Management Research
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    • v.11 no.3
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    • pp.31-45
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    • 2010
  • IT outsourcing studies have centered on the separate effect of formal contract and relational trust on IT outsourcing performance. In addition, previous studies ignored the importance of the relational capability that combine the formal contract and partnership can be able to deliver IT outsourcing effects. In this paper, we propose an IT governance commitment as a mediated role between relational capability and IT outsourcing performance. We collected data from 143 client companies of IT outsourcing and analyzed it using the PLS method. Our findings are revealed as following: At first, relational capability significantly and directly influence IT governance commitment as well as indirectly through formal contract and partnership. Secondly, IT governance commitment mediate between relational capability and IT outsourcing effect, and in turn affect IT outsourcing performance. The results and implications are further discussed.

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AN EVALUATION OF FACTORS AFFECTING THE SELECTION OF BUILDING CONTRACTORS: THE CASE OF NIGERIA

  • K.T. Odusanmi;H.N Onukwube;C.C. Ekwoanya;F.O Achi
    • International conference on construction engineering and project management
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    • 2007.03a
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    • pp.830-836
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    • 2007
  • This paper is concerned with identifying the importance of the pre-qualification factors used in selecting contractors and also in determining the importance of various criteria used for the award of contract. The study was carried out through questionnaire survey administered to a population of 60 respondents in consultancy and client's organisation. The data analysis included a statistical comparison of means and interpretation. The result of this study showed that experience of the contractor is the most important prequalification factor while technical expertise is the most important criteria in the award of contract. The result of this study will enable clients, consultants and contractors to lay emphasis on the influencing factors in terms of pre-qualification and award of contract.

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Sales Strategic Planning through analyzing the factors affecting the foodservice management contract (위탁급식계약 개발전략수립을 위한 업체선정 요인분석)

  • Yi, Bo-Sook;Yang, Il-Sun;Park, Jin-Young;Kim, Hyun-Ah
    • Korean journal of food and cookery science
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    • v.20 no.5
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    • pp.423-435
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    • 2004
  • The purposes of this study were to compare, through a factor analysis, the perceived level of importance of 4 categories of features relating to food service management between salespeople and clients, to establish an effective marketing strategy for successful contracting. To obtain data on the perceived level of importance level of the factors affecting foodservice management contracts, questionnaires were developed using the Delphi technique, which were modified by apilot test. The questionnaires consisted of 4 categories and 19 items on the factors affecting foodservice management contracts, with the importance level of these factors measured on a 5 point-Likert type scale. Between March 12 and April 13 2003, the self-administrative questionnaires were mailed to the 60 salespeople and 280 clients. A total of 50 clients (25%) and 48 salespeople(77%) responded to the questionnaires. As a result, forprivate contracts and in competitive biding, the differences of the perceived importance level between the salespeople and clients of the 3 categories (the appropriateness of foodservice operation plan, sales ability, the conditions and costs of the contract) were significant. For the 5 items relating to private contracts, Field trip, Menu Management Plan, Sanitation and Safety Management, Cost per meal and Food Cost per meal, both the salespeople and clients perceived high levels of importance for all these items. For competitive biding, both the salespeople and clients perceived high levels of importance for the 6 item the Foodservice operation supportive system, Field trip, Menu Management Plan, Renewal plans for interior and environment, Cost per meal and Food Cost per meal.

PDF Publication Solution based on Web (웹을 기반으로 한 PDF 출판 솔류션에 관한 연구)

  • Lee Jae-Deuk
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.28 no.2
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    • pp.109-116
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    • 2005
  • In the previous C/S publishing system, the editor or contributor can arbitrarily modify the document created by the author, in which case it is difficult to identify the changes made in the document. Another shortcoming is in that when the document is in need of tracking or editing, the client must have the respective editing system. To solve this problem, the gist of the document must be preserved along with the document itself, and the process of handling the document must be standardized. Publishing on the web ensures a more stable and accurate result in processing documents. The significance of web publishing is made clear, when we consider the importance of information per se and the growing demand for immediate publication in the present day. The need for a simple and straightforward apache-based PDF publishing system, in which HTML and CSS are supported, and a converting engine provides PDF standard security application support, is prominent. This provides a library in which one can directly create a PDF via Windows, Linux, or Unix without having to rely on a client, allowing high-speed PDF creation. The development of a web-accessed PDF converting engine forms the basis for e-transactions, online brochures, electronic B/L, and many other industrial sectors.