• Journal of Information Processing Systems
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• v.17 no.2
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• pp.318-333
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• 2021

Smartphones are one of the most widely used mobile devices allowing users to communicate with each other. With the development of mobile apps, many companies now provide various services for their customers by studying interactive systems in the form of mobile messengers for business marketing and commercial promotion. Such interactive systems are called "chatbots." In this paper, we propose a method of avoiding the redundant responses of chatbots, according to the utterances entered by the user. In addition, the redundant patterns of chatbot responses are classified into three categories for the first time. In order to verify the proposed method, a chatbot is implemented using Telegram, an open source messenger. By comparing the proposed method with an existent method for each pattern, it is confirmed that the proposed method significantly improves the redundancy avoidance rate. Furthermore, response performance and variation analysis of the proposed method are investigated in our experiment.

• Journal of Advanced Information Technology and Convergence
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• v.9 no.1
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• pp.77-87
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• 2019

The Butterfly model, which aims to solve contradiction problems, defines the type of contradiction for given problems and finds the problem-solving objectives and their strategies. Unlike the ARIZ algorithm in TRIZ, the Butterfly model is based on logical proposition, which helps to reduce trial and errors and quickly narrows the problem space for solutions. However, it is hard for problem solvers to define the right propositional relations in the previous Butterfly algorithm. In this research, we propose a contradiction solving algorithm which determines the right problem-solving strategy just with yes or no simple questions. Also, we implement the Butterfly Chatbot based on the proposed algorithm that provides visual and auditory information at the same time and help people solve the contradiction problems. The Butterfly Chatbot can solve contradictions effectively in a short period of time by eliminating arbitrary alternative choices and reducing the problem space.

• Korean Journal of Artificial Intelligence
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• v.12 no.3
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• pp.25-31
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• 2024

The purpose of this study is to develop a sophisticated web-based artificial intelligence chatbot system designed to provide personalized dietary service for diabetic patients. According to a 2022 study, the prevalence of diabetes among individuals over 30 years old was 15.6% in 2020, identifying it as a significant societal issue with an increasing patient population. This study uses generative AI algorithms to tailor dietary recommendations for the elderly and various social classes, contributing to the maintenance of healthy eating habits and disease prevention. Through meticulous fine-tuning, the learning loss of the AI model was significantly reduced, nearing zero, demonstrating the chatbot's potential to offer precise dietary suggestions based on calorie intake and seasonal variations. As this technology adapts to diverse health conditions, ongoing research is crucial to enhance the accessibility of dietary information for the elderly, thereby promoting healthy eating practices and supporting disease prevention.

• Journal of Service Research and Studies
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• v.7 no.3
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• pp.37-55
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• 2017

Recently, many business organizations have been increasingly expanding the utilization of the intelligent chatbot services for effective customer relation management. The purpose of this study is to empirically investigate the factors which affect the use of the intelligent chatbot services. Above all, the research model and the hypotheses were derived through reviewing the major relevant theories such as UX(user experience) theory(Honeycomb model), TRA(theory of reasoned action), TAM(technology acceptance model) and ETAM(extended TAM). And then, structural equation analyses using SmartPLS 3.0 for 233 valid questionnaires replies collected through the field survey was performed to test the hypotheses. Theoretically, this study can contribute to providing the conceptual framework with regard to enhancing the use of intelligent chatbot services. And practically, this study sheds new light on suggesting the guidelines to designing the UX(user experience) of the intelligent chatbot services.

• The Journal of Bigdata
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• v.5 no.1
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• pp.139-145
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• 2020

In the era of the 4th Industrial Revolution, the use of information based on AI APIs has a great influence on industry and life. In particular, the use of artificial intelligence data in the medical field will have many changes and effects on society. This paper is to study the necessary components to implement the "Cognitive Health Advisor model (CHA model)" and to implement the "CHA model using chatbot" based on this. It uses the open Cognitive chatbot to analyze and analyze the health status of users changing in their daily lives. The user's health information analyzed by the biometric sensor and chatbot consultation delivers the information to the user through the chatbot. And it implements a cognitive health advisor model that provides educational information for users' health promotion. Through this implementation, it intends to confirm the possibility of future use and to suggest research directions.

• The Journal of the Korea Contents Association
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• v.21 no.6
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• pp.19-34
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• 2021

The aim of this study is verifying the effects of chatbot's error types and structures of error message on attitude, behavior intention towards the chatbot and perceived usability of the chatbot. The error types of chatbot are divided into 'experience' error and 'agency' error, which set different expectancy level, according to mind perception theory. The structures of error message were either unstructured condition composed of error specification only or structured condition composed of apology, explanation and willingness of improvement. It was found that score of perceived usability was higher in experience error condition than agency error condition. Also, all three scores of dependent variables were higher in structured error message condition than unstructured error message condition. Furthermore, expectation gap of experience didn't predict the dependent variables but expectation gap of agency predicted all three dependent variables. Finally, the tendency of interaction effect between the error type and the structure of the error message on expectation gap of agency was observed. This study confirmed the mitigating effect of structured error messages and the possibility that these effects may vary by the type of error. The result is expected to be applicable to design of error coping strategies that enhance user experience.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.25 no.7
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• pp.877-883
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• 2021

Artificial intelligence technology is widely used in industrial and smart home fields such as manufacturing robots, artificial intelligence speakers, and robot vacuum cleaners. In this paper, we designed and implemented a 1:1 chatbot system based on artificial intelligence for use in RCMS (Real-time Cash Management System). The RCMS chatbot implemented in this paper was constructed with a total of 210 query scenarios in nine areas, including research expenses and system usage, based on 13,500 questions and answers from existing online bulletin boards. The chatbot is expected to solve the problem of insufficient number of counselors and to increase user satisfaction by responding to the researcher's inquiries after working hours, and the recommendation service for the cost of use, which had the most inquiries from researchers, reduces the number of consultations. It is expected to improve the quality of answers to other counseling inquiries.

• Journal of Platform Technology
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• v.11 no.6
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• pp.79-88
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• 2023

Recently, industrial accidents have continued to increase due to the industrialization, and worker safety management is recognized as essential to reduce losses due to hazardous factors at work places. To manage the safety of workers, it is required to apply customized safety management artificial intelligence technology that takes into account the characteristics of industrial sites, and a service for real-time risk detection and response to workers depending on the situation based on safety accident types and risk analysis for each task and process. The proposed safety management service consists of worker devices to acquire sensor data, edge devices to collect from IoT-based sensors, and a voice chatbot to support workers' disaster response. The voice chatbot plays a major role in interacting with workers at disaster sites to respond to risks. This paper focuses on real-time risk response using an IoT-based system and voice chatbot on a server for work safety according to the worker's situation. A Scenario-based voice chatbot is used to process responses at the edge level to provide safety management services.

• Journal of Oriental Neuropsychiatry
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• v.35 no.2
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• pp.153-162
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• 2024

Objectives: Among OECD countries, South Korea has been having the highest suicide rate since 2018, with 24.1 deaths per 100,000 people reported in 2020. The objectie of this study was to examine the use of generative artificial intellicence (AI) chatbots to train third-year Korean medicine (KM) students in conducting suicide risk assessments for patients with depressive disorders to train students for their clinical practice skills. Methods: The Claude 3 Sonnet model was utilized for chatbot simulations. Students performed mock consultations using standardized suicide risk assessment tools including Ask Suicide-Screening Questions (ASQ) tool and ASQ Brief Suicide Safety Assessment. Experiences and attitudes were collected through an anonymous online survey. Responses were rated on a 1~5 Likert scale. Results: Thirty-six students aged 22~30 years participated in this study. Their scores for interest and appropriateness (4.66±0.57), usefulness (4.60±0.61), and overall experience (4.63±0.60) were high. Their evaluation of the usability of artificial intelligence chatbot was also high at 4.58±0.70 points. However, their trust in chatbot responses (Q12) was lower (3.86±0.99). Common issues related to dissatisfaction included conversation disruptions due to token limits and inadequate chatbot responses. Conclusions: This is the first study investigating generative AI chatbots for suicide risk assessment training in KM education. Students reported high satisfaction, although their trust in chatbot accuracy was moderate. Technical limitations affected their experience. These preliminary findings suggest that generative AI chatbots hold promise for clinical training, particularly for education in psychiatry. However, improvements in response accuracy and conversation continuity are needed.

• Journal of the HCI Society of Korea
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• v.14 no.2
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• pp.71-81
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• 2019

As AI technology develops, its application has been extended to diverse fields. In particular, AI-enabled Chatbot services have garnered growing attention and such services are more important as a tool of communication in mobile shopping. However, research on chatbots is in its early stage and the understanding of chatbots in the context of mobile commerce is very limited. The purpose of this study is to empirically investigate consumer responses to a shopping chatbot with a focus on the effects of chatbot agent types and message types. Specifically, a $2{\times}2$ between-subjects experimental design, with the agent type (secretary/friend) and the message type (factual/evaluative) as the independent variables, was employed. The results show that although main effects of chatbot agent and message types are not found, interaction effects between chatbot agents and message types on consumer responses are significant. Specifically, when the agent type was a secretary, consumer responses to product recommendation with a factual message were more positive. On the other hand, in the case of the friend agent, the evaluative message led to more positive responses. The findings suggest that communication elements are important in the understanding of consumer responses to chatbots in mobile shopping and effective strategies for utilizing chatbots for mobile commerce should be considered.