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http://dx.doi.org/10.6109/jkiice.2021.25.7.877

Artificial intelligence-based chatbot system for use in RCMS  

Kim, Yongkuk (Digital Innovation Department, KEIT)
Kim, Sujin (Department of Computer Engineering, Paichai University)
Jung, Hoekyung (Department of Computer Engineering, Paichai University)
Publication Information
Journal of the Korea Institute of Information and Communication Engineering / v.25, no.7, 2021 , pp. 877-883 More about this Journal
Abstract
Artificial intelligence technology is widely used in industrial and smart home fields such as manufacturing robots, artificial intelligence speakers, and robot vacuum cleaners. In this paper, we designed and implemented a 1:1 chatbot system based on artificial intelligence for use in RCMS (Real-time Cash Management System). The RCMS chatbot implemented in this paper was constructed with a total of 210 query scenarios in nine areas, including research expenses and system usage, based on 13,500 questions and answers from existing online bulletin boards. The chatbot is expected to solve the problem of insufficient number of counselors and to increase user satisfaction by responding to the researcher's inquiries after working hours, and the recommendation service for the cost of use, which had the most inquiries from researchers, reduces the number of consultations. It is expected to improve the quality of answers to other counseling inquiries.
Keywords
Artificial intelligence; Chatbot; Query language; Real-time cash management system;
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