• Title/Summary/Keyword: center management system

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Operational Efficiency Scheme of Mailing Center for Automation (자동화 중심 우편집중국 운영 효율화 방안)

  • Um Insup;Lee Hongchul;Kang Jungyun
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 2003.05a
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    • pp.999-1006
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    • 2003
  • This research presents efficient operation schemes that is emphasized on mailing center's automation parts. We utilized the automation indicator to analyzed the mailing center system. For automation of the mailing center, we proposed the sorting automation alternative of registered mail, automation of conveyance system between workshops and the Up-Grade scheme for process improvement in mailing center. The selection of the registered mailing f s automation alternatives is composed of the AHP(Analytic Hierarchy Process) method. Through the analysis of the space and the quantity of materials, the simulation experiments are conducted to examine conveyance equipment possibility of the mailing center. By simplifying the mailing center conceptually, we proposed the upgrade of process for the mailing center system. The result of this research can give some ideas to people who are formulating a policy for the mailing center operation.

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Building of Integrated Web-GIS System for National Groundwater Data Management (지하수 정보관리체계 고찰 및 Web-GIS 기반의 국가지하수정보지도 구축 모형)

  • Kim, Gyoo-Bum;Son, Young-Chul;Kim, Jong-Wook;Kim, Dae-Ho;Lee, Chang-Won;Kim, Yang-Hee
    • Journal of the Korean Association of Geographic Information Studies
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    • v.9 no.3
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    • pp.107-122
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    • 2006
  • The main objective of this study is to develop a web-based Geographic Information System (GIS) application, IGIS(Integrated Groundwater Information Service System), for efficient management of groundwater data. This integrated system includes various groundwater measurements, monitoring data, well data, hydrogeochemical data, hydrogeological maps and diversely analyzed results including time series analysis data for water levels and quality. It will be used efficiently for local government officers to manage groundwater within their districts and also for drillers and investigators to develop wells and assess groundwater conditions. This web-based GIS system was implemented firstly for Cheonan and Daegu city. As a result, the system makes the efficient management, distribution and utilization of groundwater data possible by web-based GIS technology.

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A study on the construction of a combined system of western and oriental medicine at the Korean National Rehabilitation Center (국립재활원 양.한방 협진체계 구축에 대한 소고)

  • Lim, Sung-Min
    • The Journal of the Society of Korean Medicine Diagnostics
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    • v.17 no.1
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    • pp.45-50
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    • 2013
  • Objectives This study investigates the construction of a combined system of Western and Oriental medicine at the Korean National Rehabilitation Center. The findings of this study can be used as guidelines for the establishment and management of an Oriental Medicine Department at the Center. Methods The study involved the collection and organization of information regarding combination of Western and Oriental medicine, analysis of the current system, meetings with experts, modifications made on the basis of the meeting results, and assessment of operations to be carried out by the Oriental Medicine Department at the Center. Results This study provided suggestions for the establishment and management of the Oriental Medicine Department at the Center. In addition, it made recommendations for the role that the Oriental Medicine Department can play in the formation of a combined system of Western and Oriental medicine. Thus, the study can facilitate the construction of a combined system of Western and Oriental medicine through the Oriental Medicine Department at the Center in December 2010. Conclusion It is possible to realize patient-centric treatment procedure under the stable and efficient combination of Western and Oriental medicine through the establishment of an Oriental Medicine Department at the Korean National Rehabilitation Center. Such a cooperative system should involve a complete understanding of Western and Oriental medicine and should not be restricted to limited information sharing.

Efficacy of ISO 9001 : 2000 Quality Management System in Human Assisted Reproductive Technology Center (보조생식술 센터에서 ISO 9001 : 2000 품질경영시스템의 도입 및 시행의 효용성)

  • Jun, Jin-Hyun;Park, Yong-Seog;Lee, Hyoung-Song;Kim, Soon-Duk;Hwang, Son-Hee;Han, Su-Kyoung;Kim, Jae-Ho;Song, In-Ok;Kang, Inn-Soo;Koong, Mi-Kyoung
    • Clinical and Experimental Reproductive Medicine
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    • v.34 no.2
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    • pp.107-115
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    • 2007
  • Objective: A quality management system of international standardization organization (ISO) 9001:2000 has been proposed to properly evaluate and improve the quality of productions and services. The purpose of this article was to describe on successful introduction and application of the ISO system to human assisted reproductive technology (ART) center. Methods: Center for reproductive medicine and infertility of Cheil General Hospital started the action for ISO 9001:2000 certification at January-2004. The ISO system of our center was monitored by measuring the customer satisfaction index and periodical internal and external audit. Reports of non-conformity described corrective and preventive actions for problems and occurrences that were not consistent with the standard process and operation of our center. Continuous management and improvement were performed on the project of customer dissatisfaction. Results: Our center has got the certification of ISO 9001:2000 for "Research and development of IVF-ET program for infertility treatment" from Korean Foundation for Quality at June-2004. The policy of ISO was "To establish the best center of reproductive medicine and infertility" and "To establish the best quality management system". We found 140 cases and 7 cases of non-conformity in internal and external audit for three years, respectively, and performed corrective action. Conclusion: Improvement of customer satisfaction, systemic documentation and transparency and efficacy of working procedure were achieved by application and operation of the ISO system to our center. This ISO system could be used as a basic institutional management system for the national guideline to the human ART center.

A Study on Efficient Stock Arrangement of Distribution Center Using MBA Analysis and Simulation in Retail Business (유통업에서 MBA분석과 시뮬레이션을 이용한 물류센타 재고배치 효율화에 관한 연구)

  • Yeo, Sung-Joo;Seong, Kil-Young;Wang, Gi-Nam
    • IE interfaces
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    • v.22 no.3
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    • pp.234-242
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    • 2009
  • It is most important for distribution center in retail business to delivery commodities in a timely manner. Accordingly, many companies try to make distribution center effective using the Warehouse Management System(WMS) integrated legacy system. Also, the Customer Relationship Management(CRM) is the most typical paradigm in management lately. Even though the WMS and CRM are independent system of each other, WMS, coupled with CRM makes customer satisfied more effectively. In this paper, we proposed the methodology for inventory location after analyzing and applying customer buying pattern data in the CRM through the MBA(Market Basket Analysis), which is part of data mining. We used an example modeling a real distribution center in retail through a 3D simulation tool and examined correlation between commodities using customer buying pattern. After that, we applied it to the inventory location system through the MBA in an example. Finally, we identified decrease in the time for picking, which is the majority of distribution center. Besides, we proposed a simulation methodology before applying new methodology. Consequently, it removes potential errors in advance and makes a optimized inventory location system.

The Evaluation of Information System Success Factors In Health Center (보건소 정보시스템의 평가에 관한 실증적 연구)

  • Kim, Mee
    • Health Policy and Management
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    • v.10 no.2
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    • pp.78-102
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    • 2000
  • Factors influencing the success or failure of information systems9IS) have been discussed in many literes. However, little thertical development or empirical research has examined effectiveness of information systems in health center. This study evaluates several model that contribute to IS success in bealth center. In this study, we propose a process model that exhibits several variables influence one after another. These can be classified into six different dimensions. These inclube system aspect, invidual effect. The system aspect is classified by system quality, information quality and service quality. On individual and organizational aspect, this study uses computer self-efficacy and support of top management. The results of this study are as follows: according to multiple regression analysis of user satisfaction, information quality and support of top management are statistically significant influence on user satisfaction. System quality and service quality are a partially significant influence on user satisfaction. Hypothesis 5, proposing that computer self-efficacy would relate positively to user satisfaction, ws not supported by the questionnaire results. Based on these results, information quality and support of top management are very important variables for IS success.

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An Exploratory Study on the Factors Affecting the Success and Utilization of Reestablished Knowledge Management Systems in a Customer Center: Case of K Life Insurance (고객센터 지식관리시스템 재구축 성공과 활용에 영향을 미치는 요인에 관한 탐색적 연구: K 보험사 사례를 중심으로)

  • Hong, Byung Sun;Koh, Joon;Cheong, Ki Ju
    • Knowledge Management Research
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    • v.17 no.3
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    • pp.93-116
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    • 2016
  • Knowledge, as a source of firm's competitive edges, has been drawing attention, while numerous enterprises are investing huge amount of assets to foster the right environments for executing knowledge management (KM). As a practical way of such KM, knowledge management systems (KMS) support the creation, diffusion, and utilization of knowledge, which are the tools for practicing such management style. Recently, the customer centers which make the closest contact with the customers are being concerned about the establishment of KMS. Considering the characteristics of real-time problem solving in customer centers during the consultation with the customers, the importance of KMS is paramount to the centers. This study analyzes major factors influencing the success and utilization of the customer center KMS's reestablishment, as an exploratory case study of the reestablishment of KMS in the customer center of K insurance company. First, the characteristic differences between the customer center's KMS and the traditional KMS are discussed, and the triangulation technique is applied to secure objectivity of this case study's findings. Major results of the case study state that, for the success of KMS and improvement of utilization, the followings should be considered preferentially: excellent system quality (accessibility, user convenience, easy searching, speed/menus); high information quality (accuracy, usefulness, timeliness, task-relevance, diversity, degree of specification); appropriate operation strategy and process for the utilization of system (education, training opportunity, appropriate personnel, speed and procedure of approval, compensation/evaluation); and change management via the support from the CEO's level (concern and participation of CEO, will to propel the project, investment, advertisement, etc.). This study provides practical suggestions with respect to factors which should be more carefully dealt with, since still many customer centers have hard time establishing and operating KMS due to lack of previous studies.

The Study on Program for Happy House Sanjeon District Center in Jung-gu, Ulsan City (해피하우스지역센터 프로그램에 관한 연구)

  • Kim, Sun-Joong
    • Proceeding of Spring/Autumn Annual Conference of KHA
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    • 2011.04a
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    • pp.161-166
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    • 2011
  • This research was conducted in order to suggestion management program of Happy house center which facility of detached housings, multi family housing, and semi-detached housing management. This study's purpose is to systematically help create a district customized co-management housing management system among detached housing area by reflecting resident opinion and simultaneously provide basic research. The area of research is Sanjoen district in Ulsan city that compact old detached houses. The research study's results are follows: First, the overall survey results showed that most respondents demanded program of happy house center for housing energy deduction method and support of house insulation cost and heating fuel cost. Second, happy house center try to order of priority or housing maintenance and seek of cost deduction plan. Third, happy house center propose the Maeulmandeulgi(Machizkuri) program or housing management plan for residents' talent contribution.

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A Study for Improving Destruction Appraisal System of Records: Focusing on the Destruction Appraisal Case of A City Record Center (기록물 폐기평가 제도 개선방안에 관한 연구 - A시청 기록관 폐기평가 사례를 중심으로 -)

  • Kim, Myoung-Hun
    • Journal of Korean Society of Archives and Records Management
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    • v.15 no.4
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    • pp.7-24
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    • 2015
  • Destruction appraisal system improved with the enactment of the 1999 Public Records Management Act has the strategic concepts to prevent loss of important records with prohibiting the destruction in creation organization of records. But destruction appraisal carried out in record center realistically has the big difference with destruction appraisal system intended by Public Records Management Act. Therefore this article intends to explore the importance of destruction appraisal system through a review of the record appraisal system, and investigates operation status of destruction appraisal system in record center and operational issues. And it intends to explore scheme for practical application of destruction appraisal system based on actual cases of destruction appraisal which operates as a model.