• Proceedings of the Korea Technology Innovation Society Conference
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• 2002.11a
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• pp.45-57
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• 2002

Since a new entrant in the telecommunications market requires time in order to construct its own network, a requirement on the incumbent operator to implement carrier selection and pre-selection can enable a new entrant to immediately attract customers and earn revenue. Carrier selection can normally be accomplished in two ways, on a call-by-call basis or through carrel pre-selection. Call-by-call selection allows customers to choose a new entrant rather than the incumbent carrier using a specific code designated to the new carrier each time a call is made. Carrier Pre-Selection, on the other hand, allows customers directly connect to the network of one provider to have access automatically to another company's services when they pick up the phone to make certain types of calls. The carrier pre-selection option is generally considered to be a second regulatory step following the implementation of the call-by-call carrier selection option. Carrier pre-selection with the ability to override on a call-by-call basis for long distance, international, local, and fixed-to-mobile calls has now been implemented in many EU countries. This paper attempts to identify the issues in introducing CPS and to draw policy implications from other countries' experiences.

• Korean Management Science Review
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• v.20 no.1
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• pp.125-139
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• 2003

City gas is becoming an essential resource in households due to its convenience and low price in comparison to other energy sources. However, in order to prepare for the gas market to be saturated, many city gas companies must pursue customer satisfaction management and develop happy call systems for a promising solution. In the development of the happy call systems, the difficult problem is that we cannot contact all customers because of limited resources and calling efficiency in the call center, We should find best customers according to their value. This paper suggests a methodology for the selection of happy call customers when city 9as companies consider two strategies. First, they should launch a new business area. Second, they must attempt to prevent current customers from moving from city gas to other fuels. We will discover important attributes and derive rules of weighting for the attributes through an exploration study that affect customer satisfaction and preference. Through a simulation model, we will show how many customers will be selected by our methodology.

• Journal of Information Technology Services
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• v.18 no.3
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• pp.17-35
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• 2019

Call centers do not simply play a role of responding to customers' calls, but they have developed into a core unit for maintaining competitiveness through services, marketing, or sales. Since the service quality of call centers heavily affects customer satisfaction, organizations have focused on enhancing it by reducing waiting time and increasing service level. One of the techniques, which improve the service quality of call centers, is to employ multi-skilled agents that can handle more than one type of calls. This study deals with three issues relevant to multi-skilled agents. First, we analyze how the way of allocating a specific group of agents to a set of skills affects the performance of call centers. Secondly, we investigate the relationship between the number of multi-skilled agents and the performance of call centers. Finally, we examine the impact of agent selection rules on the performance of call centers. Two selection rules are compared : the first rule is to assign a call to any available agent at random while the other rule is to assign a call preferably to single-skilled agents over multi-skilled agents when applicable. Based on simulation experiments, we suggest three implications. First, as the length of cycles in the agent-skill configuration network becomes longer, call centers achieve higher service level and shorter waiting time. Secondly, simulation results show that as the portion of multi-skilled agents increases, the performance of call centers improves. However, most of the improvement is attained when the portion of multi-skilled agents is relatively low. Finally, the agent selection rules do not significantly affect the call centers' performance, but the rule of preferring single-skilled agents tends to distribute the workload among agents more equally.

• Journal of the Korea Society of Computer and Information
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• v.26 no.11
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• pp.41-49
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• 2021

All application programs, including malware, call the Application Programming Interface (API) upon execution. Recently, using those characteristics, attempts to detect and classify malware based on API Call information have been actively studied. However, datasets containing API Call information require a large amount of computational cost and processing time. In addition, information that does not significantly affect the classification of malware may affect the classification accuracy of the learning model. Therefore, in this paper, we propose a method of extracting a essential feature set after reducing the dimensionality of API Call information by applying various feature selection methods. We used CICAndMal2020, a recently announced Android malware dataset, for the experiment. After extracting the essential feature set through various feature selection methods, Android malware classification was conducted using CNN (Convolutional Neural Network) and the results were analyzed. The results showed that the selected feature set or weight priority varies according to the feature selection methods. And, in the case of binary classification, malware was classified with 97% accuracy even if the feature set was reduced to 15% of the total size. In the case of multiclass classification, an average accuracy of 83% was achieved while reducing the feature set to 8% of the total size.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2003.10a
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• pp.27-30
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• 2003

The introduction of reseller In Australian Fixed Telecommunication Market resulted in the reduction of Telstra's local call market share by 13 percent and average fall rate was reduced. Thus, Telstra increased basic rate at 14.5 percent to compensate loss revenue in the local call market. With the deployment of carrier pre-selection of long distance and international calls, it reduced long distance rate at 23.5 percent and international tall rate at 53 percent, and increased the Churn rate. Therefore, the deployment of service-based competition brought efficient results for long distance and international call market. However, LM market created 13.4 percent reduction in call rates, complications in charge system, technical barriers and the preference of one-bill by customers.

• The Korean Journal of Applied Statistics
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• v.16 no.2
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• pp.247-259
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• 2003

In Korea, quota sampling is mainly adopted in telephone surveys, instead of random sampling which requires call-back procedure and random selection of respondent within households. The contact mode based on the se $x^{*}$age quotas is economically more advantageous and less time-consuming. However, it lacks theoretical ground for valid statistical inference, so that it is hardly accepted in academic circles despite of widely spread practice. Subsequently, survey theoreticians argued that random sampling-based telephone surveys should be tried. In response, Research & Research (R&R), a private research company in Seoul, executed atelephone survey by random sampling mode for the prediction of 2002 Ulsan City Mayor Election. The aim of this case study is to find out various effects of the call-back rule with random selection of respondents by statistically re-analyzing R&R’s Ulsan Survey Data.s by statistically re-analyzing R&R’s Ulsan Survey Data.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.28 no.8A
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• pp.581-590
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• 2003

This paper proposes the routing path selection mechanism for source routing-based PtMP (Point-to-Multipoint) call in ATM switching system. Especially, it suggests PtMP routing path selection method that can share the maximum resource prior to the optimal path selection, guarantee the reduction of path calculation time and cycle prevention. The searching for the nearest branch point from destination node to make the maximum share of resource is the purpose of this algorithm. Therefore among neighbor nodes from destination node by back-tracking, this algorithm fixes the node crossing first the node on existing path having the same Call ID as branch node, constructs the optimal PtMP routing path. The optimal node to be selected by back-tracking is selected by the use of Dijkstra algorithm. That is to say, PtMP routing path selection performs the step of cross node selection among neighboring nodes by back-tracking and the step of optimal node selection(optimal path calculation) among neighboring nodes by back-tracking. This technique reduces the process of search of routing information table for path selection and path calculation, also solves the cycle prevention easily during path establishment.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2002.11a
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• pp.662-666
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• 2002

Carrier Pre-Selection (CPS) was introduced to Japan in May 1, 2001. CPS reduced telephone charges from minimum of 3.4% to maximum of 12%. But due to competitive marketing by telecommunication companies like NTT, KDDI and Japan Telecom, resulted reduction of revenue.

• Korean Journal of Agricultural Science
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• v.14 no.2
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• pp.413-421
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• 1987

The objective of this study was to evaluate the possibility of sex preselection by gradients methods using bovine serum albumin in rabbits. Artificial insemination with separated sperm was performed, after highly motile sperm were separated by different methods using 6%, 10% and 20% bovine serum albumin. Various characteristics of separated sperm, and the conception rate and secondary sex ratio at artificial insemination with sperm separated by different methods were compared. The results obtained were as follows. 1. The conception rate of sperm separated by bovine serum albumin gradients was higher than th at of control sperm. But secondary sex ratio was not altered by this methods. 2. The sperm separated by bovine serum albumin gradients showed significantly high value in motility, percent of normal sperm and progressive motility as compared with control sperm and revealed the highest sperm recovery when separated with 6% bovine serum albumin. 3. The sperm motility, percent of normal sperm and progressive motility of the highly motile sperm frozen after being separated from raw semen with bovine serum albumin, showed significantly high value than those of control sperm.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.34 no.9B
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• pp.892-899
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• 2009

Reuse-partitioning is a simple technique that can be used to improve the capacity of a cellular system. In the previous researches, authors do not explain how a channel is selected and what happens when there is no channel available when a call arrives. Therefore, in this paper, we describe a simple channel selection procedure and analyze the performance of a system. The performance is presented in terms of the channel utilization and call blocking probability by varying offered load per cell. Our analytical results may be added in a realistic performance analysis of reuse-partitioning-based system.