• International Commerce and Information Review
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• v.9 no.4
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• pp.199-214
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• 2007

This paper examines the international commerce expert capability and business performance in global supply chain management. Based on the analysis of eighty-seven cases, the following results were found. First it was found that CEO's capability of global supply chain management firms and business performance are significantly correlated. Second, supply chain management manager's capability of global supply chain management firms and business performance are not significantly correlated. Third, CEO's capability have more a positive influence business performance than supply chain management manager's capability in global supply chain management firms.

• Journal of Korean Society for Quality Management
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• v.32 no.2
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• pp.168-190
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• 2004

In these days of world-wide business environment, the characteristics of quality management are variety, specialty, decentralization, totality, etc. Thus nowadays quality management is demanded to incorporate these new concepts. We propose a web-bused distributed expert system for this purpose. The system consists of four expert systems for design of experiment, acceptance inspection, statistical process control and reliability management corresponding to design quality, incoming-material quality, manufacturing quality and usability quality, respectively, throughout the total product life cycle. Each distributed expert system at the horizontal level in the hierarchy carries out its own quality jobs independently. At the lower level in the hierarchy there is an expert system for measurement analysis to provide reliable data, and at the upper level, an expert system for total quality management to coordinate, integrate and make final decisions. A prototype has been developed and its application is presented.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.14 no.4
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• pp.19-38
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• 2019

This study is a study on the effect of patent management on the performance of new business development, focusing on fusion expert collaboration. In the past, most studies on patent management have been influenced by the quantitative patent index on the business performance. Therefore, research on the effect of patent management on the performance of new business development through the cooperation of fusion experts was very insufficient. Therefore, this study examined the influence of existing patent management on the performance of new business development and the causal relationship between the influence of patent management on new business development performance, focusing on fusion expert collaboration. The results of the hypothesis empirical analysis are as follows. First, patent management showed positive (+) influence on convergence expert cooperation. Patents management has a positive effect on fostering convergence specialists and utilizing convergence experts. Second, patent management has a positive effect on new business development performance. Patent management has a positive effect on the success of the business, the achievement of target sales, the development of new markets, the development of new technologies, and the degree of reflection of customer requirements. Third, patent management mediated by convergence expert cooperation has a negative effect on financial aptitude among new business development outcomes. The results of this study are as follows. First, it is concluded that patent management through mediation of convergence expert cooperation has a positive effect on non - financial performance of new business development performance. Financial performance includes business success and achievement of target sales. Non-financial performance includes new technology development and new market development. Therefore, in order to continuously generate business performance of domestic convergence new business development companies, it suggests that we should make efforts to be linked with new business development performance through revitalization of patent management centered on convergence expert cooperation that has positive (+) influence.

• 한국경영정보학회:학술대회논문집
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• 2007.11a
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• pp.294-299
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• 2007

In this paper, we introduce the methodology for the automatic generation of the subject field hierarchy for Intellgent Expert Management Framework using WordNet. Intelligent Expert Management Framework, which is proposed as an appropriate method to manage valuable tacit knowledge within the organization, defines the expert profile structure and proposes the efficient method to automate the process to collect and update the expert profile information based on the profile structure defined. To increase the satisfaction level of users, additional intelligent search features are defined and users can be given the list of experts in related or similar expert fields when they perform expert searches based on the expert database being built. To enable automatic profiling of the organizational experts as well as intelligent expert searches, the subject field hierarchy, upon which the expert profiles are classified and expert searches for similar fields are performed, should be predefined. In this paper, we propose the WordNet library method that first eliminates the ambiguity of the senses of nominal data values, constructs the subject field hierarchy by overlapping the hypernym of the remaining senses, and lastly adjusts the derived hierarchy to the preference of users. Based on the proposed methodology, we expect to avoid the prohibitive costs in building large subject field hierarchies when manually done as well as maintain the objectivity of the hierarchies.

• Journal of Digital Convergence
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• v.12 no.7
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• pp.49-64
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• 2014

This study is to prove the effect of raising the value of the expert knowledge of technical experts or researchers that obtained systematic education on finance and management, on the individual's performance, and to do so, BSC(Balanced ScoreCard) is to be used to analyze how the individual's performance was affected. The results indicates that development and management of substantial programs on finance and management-related educations, with the purpose of inspiring management mind on professional employees, are demanded.

• The Journal of Society for e-Business Studies
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• v.9 no.3
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• pp.191-205
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• 2004

In banking industry, as competition of retail finance is intensive, there appeared eCRM which is a kind of marketing strategy, not only screening good customers but also doing one-to-one marketing for improving customer royalty and satisfaction of goods and service of bank. The strategic importance of eCRM is increasing more and more. We studied bank to use the advantage of expert system and eCRM. The expert system is used as a tool to analyze eCRM. In this paper, first, we presented an eCRM system architecture using expert systems in banking business. Secondly, a bank financial goods recommendation system using expert system is designed and developed. Customers will receive the good quality financial services from the expert system and banks also will acquire the good quality customer data from the expert system.

• Korean Management Science Review
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• v.12 no.2
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• pp.147-164
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• 1995

There have been two dominant paradigms in understanding and modeling an expert's decision-making behavior: output analysis and process-tracing. While the two paradigms are complementary, they have not been used yet in a combined manner. This study extends the previous research work in the two paradigms to inductive modeling research by 1) analyzing individual experts' decision strategies, 2) comparing performance of four popular inductive modeling methods, and 3) matching their performance against the type of decision strategy employed by experts.

• Asia pacific journal of information systems
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• v.2 no.1
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• pp.93-103
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• 1992

In spite of the importance that MIS researchers place in Expert Systems, there is no agreement as to whether Schools of Business should include this topic in their curriculum. To answer this question, this study presents a survey of the use and impacts of Expert Systems in Organizations. The study also assesses the impact of training on users ' perceptions and use of Expert Systems. The survey indicates that Expert Systems are being used in several areas of industry and that Business schools would serve their student body better by exposing thenm to these tools. The study also reviews the alternatizes used by IBM MoIS Grant Schools for incorporating Expert Systems in their curriculum. A discussion of the cases where each alternative would be more appropriate is included.

• Proceedings of the Korea Inteligent Information System Society Conference
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• 2003.05a
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• pp.319-328
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• 2003

With the proliferation of WWW, providing more intelligence to Web sites has become a major concern in e-business industry. In recent days, this trend is more accelerated by prosperity of CRM (Customer Relationship Management) in terms of various aspects such as product recommendation, self after service, etc. To accomplish this goal, many e-companies are eager to embed web enabled rule-based system, that is, expert systems into their Web sites and several well-known commercial tools are already available in the market. Most of those tools are developed based on CGI so far but CGI based systems inherently suffer over-burden problem when there are too many service demands at the same time due to the nature of CGI. To overcome this limitation of the existing CGI based expert systems, we propose a new form of Web-enabled expert system using hyperlink-based inference mechanism. In terms of burden to Web server, our approach is proven to outperform CGI based approach theoretically and also empirically. For practical purpose, our this approach is implemented in a software system, WeBIS and a graphic rule editing methodology, Expert Diagram is incorporated into the system to facilitates rule generation and maintenance. WeBIS is now successfully operated for financial consulting in the web site of a leading financial consulting company in Korea.

• Korea Science and Art Forum
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• v.20
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• pp.135-146
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• 2015

The purpose of this research is to highlight the importance of customer experience relating to servitization of manufacturing and to develop an index to analyze customer experience management. It occurred that customer experience management analysis should perform in diverse dimensions to get higher customer satisfaction. Following to this idea, new idex is designed : CEMC(Customer Experience Management Competency scale). CEMC includes three parties which are internal expert, external expert and customer, as evaluators of the appraisal. Each evaluator participates in the inspection about customer experience management through a questionnaire which composed four sections : Product and service, Business process, Culture and Asset. Researchers apply this index to one small manufacturing business and analyze the state of customer experience management. The result would be a reference for building strategy and align inside organization.