• 대한안전경영과학회:학술대회논문집
• /
• 대한안전경영과학회 2011년도 춘계학술대회
• /
• pp.731-746
• /
• 2011

The successful and sustainable growth of SMEs depends on their ability of strengthen their competitiveness in quality and cost and service more than anything else as a fundamental of operation. Among these key competitive factors of SMEs, quality is the most critical factor in manufacturing business fields. Because quality strongly influence cost and service performance on this manufacturing business field. There are many different ways to improve the quality performance but it needs proper management decision to choose the best way what can maximize outputs with minimum inputs. And it needs effective measurement methods and some indicators to analysis the quality performance properly. The quality cost is one of the simplest key indicators to measure the quality performance and the effectiveness of quality related management decisions. The major purpose of this study is to diagnose the categorized current level of actual quality cost of local SMEs to maximize their quality management effectiveness through comparing their level with others what's expressed in early studies. In this study, through survey on local SMEs, we found that their average annual quality cost ratio versus turnover - Total amount of annual quality cost divided by annual turnover - is around 3.69% excluded some SME's performances what have different quality control measures with others. And we found some results what corresponded with the early studies on the correlations between those categorized quality costs factors and some discrepancies between some of the literature model and the early case study results as follows. There were negative correlations between the Prevention costs and the External failure costs, and the Appraisal costs and the External failure costs, and there was positive correlation between the Appraisal costs and Internal failure costs same as early studies. But, we couldn't found any strong negative correlations between the Cost of control - Preventive costs & Appraisal costs - and the Cost of Failure of control - Internal & External failure costs -. It reveals not only the lack of effectiveness on their preventive or appraisal activities but also it can reveal there were so many effective ways to prevent the failure costs properly such as some innovative investment on Factory automation includes Error Proofing and more preventive actions to improve the effectiveness of the typical management methods likes CE (Concurrent Engineering), APQP (Advanced Product Quality Planning), FMEA (Failure Mode & Effect Analysis) etc.

• Asian Journal of Innovation and Policy
• /
• 제6권1호
• /
• pp.23-44
• /
• 2017

This study explores how the technology commercialization process leads to either success or failure after transfer from PROs to SMEs by conducting a binomial logistic regression analysis. We found that the more additional development a firm implements on the transferred technology, the more likely the commercialization is to fail. The higher number of alternative technology and bigger market risk are associated with a greater likelihood of failure. On the other hand, the existence of complementary technology, the degree of cooperation with the technology provider, the size of the target market, the willingness of the CEO, and the funding availability are known to have positive effects on the success of technology commercialization. In addition, the case studies we conducted from the sample companies demonstrated that "market uncertainty," "technological issues depending on the technology-specific characteristics," and "a lack of funding capability" are some of the causes for failure of technology commercialization.

• 공학교육연구
• /
• 제19권6호
• /
• pp.44-48
• /
• 2016

This research is one of the Industry-University cooperation in idea factory of Korea Maritime and Ocean University. Idea factory of Korea Maritime and Ocean University is trying to train creative talented students and discover ingenious ideas. The contents are consisted of the possibility for the replacement of a metal valve disk to composite valve disk in butterfly valve based on the diversification. Purpose in this study is to predict failure field by each fly by appling Tsai-Wu Failure Index.

• 한국신뢰성학회:학술대회논문집
• /
• 한국신뢰성학회 2000년도 춘계학술대회 발표논문집
• /
• pp.193-200
• /
• 2000

In this paper, we consider confidence limits for steady state availability of a redundant structure with the function of switchover processing. The system considered in this paper consists of three units which are an active unit, a standby unit and a switchover device. A control module does not affect the performance of the system while the active unit is operating but causes the system failure if the active unit fails at the failure of the control module. The effect of failure of control module is included in our reliability model of the simple redundant structure. The availability of the system is obtained by using the state space method. An example is given to illustrate our results.

• Asia Marketing Journal
• /
• 제19권3호
• /
• pp.19-44
• /
• 2017

Researchers do not fully understand consumers' responses to negative co-branding events; thus, they report inconsistent evidence regarding the negative impact on the partnering brands. Our research bridges a gap in this research stream, and answers an important question: When a service failure occurs, could the two different models of consumers' brand schema change affect their negative perception of each brand partner? By using a theoretical and mathematical modeling approach, we offer two propositions. The first proposition shows that, under consumers' book-keeping cognitive process, the negative spillover effect occurs for both brands. The second proposition argues that, when the sub-typing model is assumed, it is possible that one brand suffers while the other escapes the blame for the failure. To our knowledge, this is one of the first few studies to identify circumstances in which a negative spillover effect may or may not occur to brand partners in co-branding service failures.

• 디지털융복합연구
• /
• 제4권2호
• /
• pp.109-126
• /
• 2006

The United States Intel company and these enterprises which Andy Grove President talks exception are without coming out at the Internet enterprise and the hereafter 5 year back side separately it means the necessity which will write the word which is a Internet enterprise will lose. When that time about, it puts upper volume from the Internet territory which is will open the competition where the relation enterprises are keen the winner will be undertaken the existing enterprises and the place where it receives the footlights where the e-business is many in this recent times which it talks, the reason the whole world becomes connection with the Internet, the frame of the social whole changes and the arrival result completeness sincerity pursuit of information comes to be possible simultaneously, it is changing as the product army which is complicatedly diversified from the product army where the craving of the customer becomes simplification. The consequently quick doctor decision and efficient manufacturing environment construction are demanded and Product Life cycle becomes shortening, the e-Business from the digital management environment which changes suddenly the necessity is plentifully raising its head with plan of competitive power security of the enterprise and management renovation. Successful of the e-business model and failure instances there is a depth from the research which it sees and after trying to investigate, it originated to the advancement of digital environment the strategies and to sleep against the successful model of the e-business for a new management renovation presentation it tries it does.

• 산업경영시스템학회지
• /
• 제42권2호
• /
• pp.62-68
• /
• 2019

The growth and employment effects of R&D investment were analyzed according to business size, export value and manufacturing sectors so as to suggest improvement directions for effective industry policies. The effect of R&D investment was considered simultaneously from the two perspectives of growth and employment effect, and the causality analysis was carried out by using a path analysis. The result of the path analysis confirmed significant differences in the growth effect of R&D investment depending on business size. However, the effect of increasing employment was difficult to obtain statistically significant results for any various combinations of business size and export value. This is a mixture of directions for the effects of R&D investment on employment, which could be due to the failure to consider appropriate time lags between investment and effect. Efficiency analysis by industry sectors confirmed significant differences in efficiency depending on business size, but differences depending on export value were difficult to identify. In order to derive improvement policy by industry sector according to business size and export value, the direction of selective support policy and universal support policy was derived for six industry groups by combining the return to scale in the efficiency analysis and R&D concentration. Hirschman-Herfindahl index is used for calculating R&D concentration.

• 벤처창업연구
• /
• 제10권5호
• /
• pp.1-13
• /
• 2015

본 연구는 예비 창업자의 인구학적 특성에 따른 창업업종 선정 및 창업성향 발달도 간의 관계를 연구한 논문이다. 예비창업자의 성, 연령, 학력에 따른 외식업, 유통업, 서비스업, 인터넷사업의 업종선정 및 성취도, 인지도, 계획성, 성실성, 대인관계, 문제해결의 6가지 창업성향 발달도 간의 관계를 파악하기 위하여 2002년부터 2014년까지 조사에 참가한 예비창업자 1,441명을 대상으로 기술통계 분석 및 상관관계 분석을 실시하였고 구체적인 차이를 확인하기 위하여 로지스틱 회귀분석과 분산분석을 실시하였다. 본 연구에서는 남성 또는 대학졸업 이상에서 외식업 및 유통업, 인터넷사업에 비하여 서비스업을 선호하는 확률이 높은 것으로 나타났으며 창업성향 발달도도 높은 것으로 나타났다. 반면 여성은 서비스업보다는 인터넷사업, 유통업, 외식업을 더 선호하였으며 20대 이하의 젊은 층에서는 다른 업종보다는 인터넷사업을 더 선호하는 것으로 나타났다. 대학재학 이하에서는 서비스업보다는 외식 및 유통업을 선호하는 것으로 나타났다. 이는 정부 조사에서도 나타난 바와 같이 자영업의 실패율이 높은 외식업 및 유통업을 선택하는 계층과 새로운 창업기회 창출 및 실패율이 적은 서비스업을 선택하는 계층이 구분되고 있음을 검증한 것이라고 할 수 있다. 한발 더 나아가 창업성향 발달도도 다르게 나타나고 있는 점을 확인할 수 있었다. 따라서 창업자 스스로는 물론이거니와 실패율이 높은 창업, 특별한 노하우 없이 시작하는 창업을 지양하거나 줄일 수 있는 환경을 마련하고 체계를 구축하는 정책적인 지원이 필요할 것으로 사료된다. 즉, 창업자 적성과 능력을 고려한 기술력과 노하우, 창업성향 등의 개발을 위한 개인적인 노력과 정부차원의 재교육 제공이 필요하며, 창업정책 지원의 초기 단계에서부터 이러한 창업자 적합성에 관한 검사 및 전문 상담을 제공하는 것이 좋을 것이라고 생각한다.

• Asia Marketing Journal
• /
• 제9권3호
• /
• pp.75-115
• /
• 2007

본 연구는 고객이 서비스 실패와 복구를 경험하는 과정에서 서비스 제공자의 서비스 복구노력과 서비스 실패 이전의 고객-종업원의 친밀감이 만족, 재구매의도, 긍정 구전에 미치는 영향을 고찰하였다. 첫째, 본 연구는 서비스 실패와 복구 후 소비자의 반응에 대한 서비스 제공자의 복구노력과 친밀감의 상호작용효과를 검증하였다. 실험결과 서비스 실패 이전 고객과 종업원의 친밀도가 높은 집단에서는 친밀도가 낮은 집단에 비하여 서비스 실패후의 복구노력이 낮아도 만족, 재구매의도, 긍정적 구전정도가 크게 감소하였다. 둘째, 본 연구는 서비스실패 후 적절한 복구노력을 경험한 고객의 만족이 서비스 실패를 겪기 전보다 높아질 수 있다는 서비스 리커버리 패러독스를 검증하였다. 실험결과 서비스 리커버리 패러독스는 서비스 복구노력수준과 고객-종업원의 친밀도에 관계없이 모든 집단에서 지지되지 않았다. 두 가설의 결과를 종합하여 보면 고객과 종업원의 긍정적인 친밀감은 서비스 실패로 인한 부정적인 영향을 서비스 실패가 없었던 상황으로 되돌릴 수는 없지만, 실패로 인한 부정적인 영향을 감소시켜주는 완충작용을 하는 것으로 나타났다.

• 유통과학연구
• /
• 제18권8호
• /
• pp.35-45
• /
• 2020

Purpose: Do close linkages among employees during service encounters always enhance customer satisfaction? Drawing on literature in social psychology, this research argues that under certain circumstances close linkages among employees undermine customer satisfaction. More specifically, this research explores a service failure context and shows that higher task interaction among employees during service encounters leads to higher perceived firm entitativity, resulting in an individual employee's service failure being detrimental to customer satisfaction with the firm. Data and research methodology: A series of experiments using scenarios across different service contexts was used in order to test hypotheses. Data was collected via Amazon Mechanical Turk and the models were tested using Hayes PROCESS. Results: The results show that interactions among employees during service result in 1) lower satisfaction with the firm and 2) lower revisit intentions in the future when there is a service failure by an individual employee. Following the main effects analysis, mediation analysis shows that the effect of employee interaction on customer satisfaction with the firm and revisit intention is mediated by perceived firm entitativity. Implications: By examining contexts where employee interaction may be detrimental to firms, this research provides novel insights on how to manage communications among service employees.