• Title/Summary/Keyword: and Service Assessment

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Effect on Acceptance Intentions to Service Quality factors of Social TV : Focus on Technology Acceptance Model (소셜TV 서비스품질 요인이 수용의도에 미치는 영향 : 기술수용모형(TAM)을 중심으로)

  • Kwon, Dosoon;Hwang, Changyu;Hong, Soongeun
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.11 no.3
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    • pp.201-218
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    • 2015
  • The purpose of this study is to verify a causal relationship between social tv services and intended acceptance of social tv service through the SERVQUAL five dimensions which mean generally assessment of superior user. Also I am going to analyze that how factors of intended acceptance of social tv service effect on intended acceptance through perceived usefulness and perceived ease of use based on Technology Acceptance Model which provides theoretical basis for behavior response of information technology. This study is significant that social tv combine the five dimensions of service quality that mean assessment of overall excellent or superior user and Technology Acceptance Model that provides theoretical basis for describing an behavior response of information technology.

Improvement of Physical Condition Assessment in Water Mains (상수도 관로의 물리적 상태평가 기준 개선)

  • Kim, Ju-Hwan;Lee, Doo-Jin;Bae, Cheol-Ho;Ahn, Hyo-Won;Hwang, Jin-Soo;Choi, Doo-Yong
    • Proceedings of the Korea Water Resources Association Conference
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    • 2010.05a
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    • pp.1710-1715
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    • 2010
  • Service life of water pipes buried in the underground is considerably affected from various factors such as environmental characteristics, pipe characteristics, operation and maintenance, etc. Therefore it is difficult to determine their service life as uniformly the same value assigned by related laws and ordinances. As a result, the service life should be determined by the technical judgement based on the assessment for the condition of water pipes. In this study, It was established that the methodology could predict present and future failure risk, and plan short and long-term strategies for replacement/rehabilitation through the assessment for the physical deterioration and economical values of buried water pipe. The methodology was applied for the verification and reliability to several sites selected in multi-regional transmission pipelines. The proposed method could helps to support reasonable and economical decision of rehabilitation/replacement in the present and future. To improve conventional assessment method of aged water pipes, affecting factors are simplified based on the statistical analysis results from the measured data in the field and the physical deterioration mechanism for better reliability. Also, the guide-line is developed to carry out the reasonal rehabilitation planning through water pipe condition assessment.

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A Study on Analysis Criteria for AI Service Impact Assessment (인공지능 서비스 영향성 평가를 위한 분석 기준 연구)

  • Soonduck, Yoo
    • The Journal of the Institute of Internet, Broadcasting and Communication
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    • v.23 no.1
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    • pp.7-13
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    • 2023
  • This study investigated the criteria for evaluating the impact of artificial intelligence services. The study classified AI evaluation targets into two areas: AI service and AI technology, and identified influence, sustainability, efficiency, effectiveness, and appropriateness as potential evaluation criteria. The time aspect of AI service evaluation was divided into pre-evaluation and post-evaluation, with pre-evaluation focused on reviewing items during development and design. The AI service area was classified into public, private, and mixed forms, and the impact assessment was classified as vertical or horizontal. The application of AI services was divided into normative and regulatory aspects, and the purpose of the evaluation could be impact or process evaluation. The subject and field of the AI service could also be used for classification purposes. The results of this study can be used to support the creation of AI service impact policies and countermeasures. However, further research is needed to develop specific indicators based on the criteria identified in this study to evaluate the impact of AI services.

Evaluation of Service Quality in Self-Service Technology: Based on Grounded Theory for Unmanned Order Payment Technology (셀프서비스 기술에서의 서비스 품질 평가: 무인주문결제기술에 대한 근거이론 접근)

  • Ruofei, Ma;Koh, Joon;Park, Sangcheol
    • Journal of Information Technology Services
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    • v.21 no.1
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    • pp.21-40
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    • 2022
  • Advances in information and communication technology have introduced self-service technologies (SSTs) to service companies, changing the way they serve. In addition, as SSTs are expanding for low cost and high efficiency, opportunities for technology to interact with consumers have increased. Restaurant managers have the advantage of the SSTs win-win strategy, which allows consumers to freely receive the products or services they want, but some consumers have low satisfaction of the SSTs, especially elder people and the blind. This study examines the effect of unmanned order payment technology on service quality evaluation. For this, we interviewed a total of 12 consumers in their 10s to 50s with the experiences of using unmanned order payment technology, applying the Grounded Theory Method(GTM). Through a review of the research participant interview materials, totally 84 concepts were derived and the concepts were analyzed to derive 15 subcategories and 10 upper categories. Finally, a paradigm model of the effect of unmanned order payment technology on service quality assessment was derived. It also found the importance of consumers' sense of obligation to use unmanned order payment technology, recognition of advantages (e.g., time savings), recognition of shadow labor, and recognition of whether the technology usage process is in the service quality assessment stage.

The Calculation of Geographic Practice Cost Index and the Feasibility of Using It in Korean Payment System (진료비용 지역보정지수의 산출 및 국내 적용의 타당성)

  • Kim, Hansang;Chung, Seol Hee
    • Health Policy and Management
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    • v.29 no.2
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    • pp.130-137
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    • 2019
  • The fee-for-service system is used as the main payment system for health care providers in Korea. It has been argued that it can't reflect differences in the medical practice costs across regions because the fee schedule is calculated based on the average cost. So, some researchers and providers have disputed that there is need for adopting geographic practice cost index (GPCI) used in the United States for the Medicare program for the elderly to the fee-for-service payment system. This study performed to identify whether the difference in the practice costs among regions exists or not and to examine the feasibility of applying GPCI to Korea payment system. For this purpose, we calculated modified-GPCI and examined considerations to introduce GPCI in Korea. First we identified available data to calculate GPCI. Second, we made applicable GPCI equations to Korea payment system and computed it based on four types of regions (metropolitan, urban, suburban, and rural). We also categorize the regions based on the availability of the medical resources and the capability of utilizing them. As a result, we found that there wasn't any significant difference in the GPCI by regional types in general, but the indices of rural areas (0.91-0.98) was relatively low compared to the indices of other regions (0.96-1.07). Considering the need to use GPCI floor, the pros and cons of using GPCI, and the concern of the regional imbalance of resources, the introduction of GPCI needs to be carefully considered.

Development of Quality Assessment Tool and Application to Customer-Oriented Hospital Foodservice Management (고객지향적 병원 급식서비스 운영을 위한 질 평가 도구 개발 및 적용)

  • 이해영;장승희;양일선
    • Journal of Nutrition and Health
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    • v.37 no.4
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    • pp.329-338
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    • 2004
  • The purposes of this study were to : a) develop the quality assessment tool of hospital foodservice management, b) evaluate the S hospital's foodservice quality by this tool, and c) do the feasibility study about this tool in hospital food-service field by establishing quality management strategies. The developed quality assessment tool of hospital food-service management was consisted of 20 items for quality evaluation by Likert 5 point scale and two additional questions with the most satisfactory item and the most unsatisfactory item. As a result of evaluation, S hospital's foodservice quality was somewhat high, on the factor 'personnel attitude', especially. The IPA technique proved nine items including Q5, Q7, Q8, Q11, Q12, Q13, Q15, Q16, Q17 were in 'Doing Great, Keep It Up' and seven items such as Q1, Q2, Q3, Q6, Q9, Q18, Q19 that got high expectation and low perception needed to be focused in quality management strategy.

Service Life Assessment of Construction Sealants with Accelerated Degradation Test (가속열화시험에 의한 건축용 실란트의 사용수명 평가)

  • Kwon, Young-Il;Kim, Seung-Jin;Lee, Hyoung-Wook
    • Journal of Applied Reliability
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    • v.7 no.4
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    • pp.149-162
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    • 2007
  • Field and accelerated tests are performed to assess the service life of construction sealants. Mathematical degradation models for tensile strength and elongation, that are the two major performance characteristics of sealants, are derived from the test results. Accelerated degradation test methods for assessing service life of construction sealants are developed based on the degrading performance and a numerical example is provided.

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Analysis of the pre-service teachers' needs for digital citizenship and perception of digital citizenship education (예비교사의 디지털 시민성 요구도 및 디지털 시민성 교육에 관한 인식 분석)

  • Lee, June;You, Suk-Kyung;Lee, Yun-Oug
    • Journal of Digital Convergence
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    • v.20 no.3
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    • pp.93-103
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    • 2022
  • This study aims to explore the digital citizenship education of pre-service teachers through deriving the needs for digital citizenship of pre-service teachers and analyzing their perceptions. To this end, an online survey was conducted on pre-service teachers enrolled in a graduate school of education, and data from 245 respondents were collected and analyzed. The needs assessment was prioritized by synthesizing paired t-test, Borich needs assessment, and the locus for focus model. The results of the study were as follows; first, when synthesizing the analysis of needs, the priority of digital citizenship of pre-service teachers was 'self-protection'. Second, pre-service teachers were aware of the need for digital citizenship education and were willing to participate in it. They hoped that it would be taught in an extra-curricular program or teacher education courses. Based on the study results, the direction of education to strengthen the digital citizenship of pre-service teachers was discussed.

A fuzzy expert system for diagnosis assessment of reinforced concrete bridge decks

  • Ramezanianpour, Ali Akbar;Shahhosseini, Vahid;Moodi, Faramarz
    • Computers and Concrete
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    • v.6 no.4
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    • pp.281-303
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    • 2009
  • The lack of safety of bridge deck structures causes frequent repair and strengthening of such structures. The repair induces great loss of economy, not only due to direct cost by repair, but also due to stopping the public use of such structures during repair. The major reason for this frequent repair is mainly due to the lack of realistic and accurate assessment system for the bridge decks. The purpose of the present research was to develop a realistic expert system, called Bridge Slab-Expert which can evaluate reasonably the condition as well as the service life of concrete bridge decks, based on the deterioration models that are derived from both the structural and environmental effects. The diagnosis assessment of deck slabs due to structural and environmental effects are developed based on the cracking in concrete, surface distress and structural distress. Fuzzy logic is utilized to handle uncertainties and imprecision involved. Finally, Bridge Slab-Expert is developed for prediction of safety and remaining service life based on the chloride ions penetration and fick's second law. Proposed expert system is based on user-friendly GUI environment. The developed expert system will allow the correct diagnosis of concrete decks, realistic prediction of service life, the determination of confidence level, the description of condition and the proposed action for repair.

Qualitative Assessment for Hazard on the Electric Power Installations of a Construction Field using FMEA (FMEA를 이용한 건설현장 전력설비의 위험성에 대한 정성적 평가)

  • Kim Doo-hyun;Lee Jong-ho
    • Journal of the Korean Society of Safety
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    • v.19 no.4 s.68
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    • pp.36-41
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    • 2004
  • This paper presents an qualitative assessment for hazard on the electric power installations of a construction field using FMEL The power installations have the mission to maintain the highest level of service reliability on the works. The more capital the electric power invest the higher service reliability they plausibly will achieve. However, because of limited resources, how effectively budgets can be allocated to achieve service reliability as high as possible. The assessment typically generates recommendations for increasing component reliability, thus improving the power installation safety. The FMEA tabulates the failure modes of components and how their failure affects the power installations being considered. Tn order to estimate the risks of a failures, the FMEA presents criticality estimation or risk priority number using the severity, occurrence, and detectability. The results showed that the highest components of the risk priority number among components were condenser, transformer, MCCB and LA. And In case of the criticality estimation, the potential failure modes were abnormal temperature rise, insulation oil leakage, deterioration for the transformer, overcurrent for the MCCB and operation outage fir the LA.