• 한국전자거래학회지
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• 제18권2호
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• pp.257-277
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• 2013

경영정보시스템 분야 및 DeLone and McLean의 정보시스템 성공모형 등에 관한 연구들은 기업 등의 정보시스템 도입 및 이용을 통해 이용자 개인 및 기업 등의 성과에 영향을 미칠 수 있도록 관련 요소가 개발 운영되어야 함을 제시하고 있다. 본 연구의 목적은 콜센터 고객정보 시스템의 이용자 만족도에 영향을 미치는 요인을 탐구함에 있다. 근무환경 및 직무 만족에 관한 선행 연구와 수정된 DeLone and McLean의 정보시스템 성공모형을 이용한 구조방정식 모형을 설정하여 콜센터 상담사원 539명을 대상으로 설문조사를 실시하였다. 본 연구의 결과는 다음과 같다. 첫째, 정보시스템의 세 가지 품질이 근무환경, 직무만족, 이용자 만족도에 영향을 미치는 11개 가설 중 7개 가설이 채택되었으며 둘째, 근무환경은 시스템 품질 및 정보 품질과 이용자 만족도간 부분매개를, 서비스 품질은 완전매개 효과가 있음을 확인하였다. 시사점으로는 향후 정보시스템의 운영 성과가 제고될 수 있도록 이용자의 좋은 근무환경 구축 및 개선이 필요함을 제시하였다.

• 한국병원경영학회지
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• 제21권3호
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• pp.11-21
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• 2016

The purpose of this study is to investigate the degree of difficulty and turnover of nurses working in the field and to derive clinical work activation and supply policy improvements. Data was collected from December, 2014 to January, 2015, from 23 hospitals, and participants were 3,887 nurses working in the field, Survey details : the difficulty of the clinical work of nurses working in hospitals, turnover intentions status and policy proposals for clinical research work enabled General characteristics, difficulties in clinical working, turnover intention and clinical work plan activation are frequency analysis. The difference between each of the variables in accordance with the general characteristics are one-way ANOVA analysis, Correlation analysis of the variables is also a Pearson correlation coefficients. 'difficulties in clinical working' was a statistically significant difference depending on the type of hospital, nursing class, number of beds, location, age, position, employment, gender, working form, working department, salary, career, and degree level. 'turnover intention' was a statistically significant difference depending on nursing rate, number of beds, region, age, position, sex, shifts, departments, annual income, and career. 'policy recommendation' was a statistically significant difference depending on type of hospital, nursing rate, age, position, employ, shifts, departments, annual income, degree level and career 'difficulties in clinical working' is 'turnover intention' (p<.001), 'policy recommendations' (p<.001) and had a significant positive correlation. and 'turnover intention' had a "policy recommendation" significant positive correlation with the relationship (p<.001) The most difficulties point of the nurses working in the field are the environment, such as shift, urgent and dangerous. Major policy proposals are improve treatment such as wages, and welfare.

• 한국사회복지학
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• 제58권4호
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• pp.313-339
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• 2006

본 연구는 우리나라에서 근로빈곤을 발생 확대시키는 사회구조적 요인들을 실증하고자 하는 것이 연구목적이다. 1982년부터 2004년까지의 통계청 <도시가계조사> 원자료를 활용했고, 거시경제 환경, 노동시장, 분배제도 등 사회구조적 요인들에 대한 시계열 자료를 이용한 다중회귀분석을 실시했다. 성장론자들의 주장과는 달리 경제성장은 근로빈곤층 규모 변화에 정적인 영향을 미치는 것으로 나타났고, 성장기에는 경제성장의 낙리효과(trickle down effect)가 존재하나 포드주의 이후에는 단절된 것으로 확인됐다. 사회복지지출은 근로빈곤을 완화하는데 효과가 없었다. 최근 미국식 자본주의 모델을 도입한 결과 소득분배가 악화되고 고용의 질이 후퇴하고 근로빈곤이 확대돼 왔고, 제도 간 비정합성이 표출돼 사회경제적 지속성에 의문이 제기되고 있는 만큼, 한국형 사회적 시장경제모델로의 전환을 모색해 안정적이고 지속가능한 모델을 구현해야 한다.

• 교육시설 논문지
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• 제21권4호
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• pp.21-30
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• 2014

In general, teachers' perceptions on the physical environment of elementary school are related on the quality of education and school life. But, we don't have study what teachers think of their enviroment of school. This study analyzed elementary school teachers' satisfaction with overall physical environment and their assessment of spaces with specific functions in order to understand teachers' perception of the physical environment of elementary schools. A survey questionnaire was administered to 982 homeroom teachers working at 67 elementary schools located in Seoul and Busan. Teachers' satisfaction with physical environment of school and their assessment were analyzed comparatively according to the teachers' personal attributes and school conditions. 1) Most of the surveyed teachers were satisfied with overall physical environment of the school, and assessed high the substantiality of functional spaces indoor and outdoor. By sub-factor, however, their satisfaction with work environment was lower than that with education and living environment. 2) The teachers perceived that the optimal number of classes was 30~36, and this is probably because they were relatively accustomed to large scale schools. 3) As might be expected, negative assessments were more frequent among teachers working at a large-scale school, an old school, or a school with small outdoor spaces. The results of this study show that, though partially different according to region, gender, teaching experience and school condition, teachers' satisfaction with school environment was relatively high. This suggests that elementary school teachers perceive their current school environment positively. Because they are accustomed to traditional education methods that have been maintained.

• KIEAE Journal
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• 제6권1호
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• pp.17-24
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• 2006

Daylight is a critical factor in architecture, as it enhances the working efficiency and visual comfort of the people working inside. Even though, low transmittance glazing has been used in the most office buildings in Korea. And it is reduced visual comfort in a indoor environment. So, we need to evaluation of quality for various daylighting systems to improve visual comfort This study aims to evaluate the visual comfort in a indoor environment by different daylighting system. For the purpose, four different daylighting systems-conventional window, conventional window with interior lightshelf, differentiated window, differentiated window with interior lightshelf-were selected and a questionnaire survey with 50 subjects were conducted. The results are as follows. Regardless daylighting systems, a view has an effect on visual comfort. A conventional system and conventional system with lightshelf were highly correlated between comfort and warmth. In case of differentiated window system were correlated between comfort and openness. Also, differentiated window with interior lightshelf were highly correlated between comfort and stability.

• 한국치위생학회지
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• 제18권6호
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• pp.1057-1066
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• 2018

Objectives: The purpose of this study is to provide a reference material for improving the work environment to reduce the turnover intention of clinical dental hygienists in the future by identifying the problem of the turnover phenomenon of clinical dental hygienists in Seoul and Gyeonggi-do. Methods: The method of this study used the raw data of 'A Survey on the Current Work Environment of Clinical Dental Hygienists' from August 29 to September 28, 2017, and 2,974 clinical dental hygienists in Seoul and Gyeonggi-do were finally selected as the study subjects. Results: The results showed that excessive workload, inadequate pay, and hierarchical organizational culture of a workplace were the main factors influencing the turnover intention of clinical dental hygienists, and the lack of welfare system, low wage and practical experience also affected their turnover intention. Conclusions: In order to reduce the turnover intention of clinical dental hygienists, it is important to create a working atmosphere where the members of an organization can freely share and communicate suggestions and improvements, and to pay their salary appropriate to the duties and roles of dental hygienists, and accordingly they will be able to carry out the duties with responsibility for a long time without moving to another organization.

• Architectural research
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• 제22권2호
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• pp.63-73
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• 2020

This paper reports problems of current working environment on construction site in South Korea from a female laborers' point of view and proposes solutions to improve the environment. To investigate and analyze the problems, a questionnaire survey and a focus group interview were conducted with 341 engineers and 557 laborers. Among them female engineers and female laborers were 51 and 136 respectively. Findings are the facilities related with welfare facilities such as lavatories, shower rooms, lounges and changing room, etc. for women were not sufficient and even not installed only for women because all of the planners for the facilities were men and The Standard of Estimate does not consider gender distinction. The data on the trade and the number of female laborers were not recorded and this study confirmed the number and the proportion of female laborers according to construction progress i.e. the proportion of female laborers were 0% ~ 11% (average 6%) at 26 construction sites having 2% ~ 92 % construction progress. In order to solve these problems, gender education for the welfare facility planner is required and the current Standard of Estimate should be revised considering female laborers after collecting the site data for the number of female laborers according progress and the increase in the construction cost should be reflected in the contract amount accordingly. Conclusively temporary work planning related with welfare facilities should be established and conducted in terms of gender equality at construction sites. In addition, improving working environment on construction sites for female laborers will enhance the company's image and also helping solve the labor shortage problem by women laborers engaging in construction industry easily.

• 한국직업건강간호학회지
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• 제12권1호
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• pp.5-18
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• 2003

The purpose of this study was to survey working conditions of women workers. We conducted a field survey of 504 manufacturing company with many women working from May 13 to June 29, 2002. We focused on only 3 categories of metal, textile and electronics industry. The result were as follows : 1. Subjects were constituted metal 27.0%, textile 37.9% and electronics industry 35.1%. Size distribution was small scale(<50 workers) 38.1%, medium(50-299 workers) 50.2% and large(${\geq}300$ workers) company 11.7%. Women workers' proportion was 43.6% of total workers, 63.8% of total contractors. 2. A medical examination enforcement of contractors workers was very poor in comparison with that of employees(p<0.001). 3. A 53.8% of total companies have conducted shiftwork system and 2-crew 2-shift(12 hours shift system) ranked first, 56.1%(151 companies). 4. Only 61.3% of total companies conducted more than 90 days as legal standard of a maternity leave and only 2.6% of total companies had a day nursery. In conclusion, many strategies for women workers are needed by companies and government. For example, the raising of understanding about maternity protection, social support insurancing of woman worker and occupational health system improvement for contractors and small size companies.

• Journal of Yeungnam Medical Science
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• 제40권1호
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• pp.58-64
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• 2023

Background: A group health service is a system that delegates workplace health management to an entrusted institution. There have been various studies on group health services to date, but recent changes, such as an increase in foreign workers, are rapidly changing industry characteristics. Methods: Satisfaction was assessed using a 27-question survey distributed among 203 workplaces employing health professionals. The survey items consisted of general characteristics, comprehensive satisfaction, requirements for health professionals' work, and satisfaction with work environment management, ergonomic management, and healthcare management. Multiple regression and frequency analyses were performed. Results: The comprehensive satisfaction was 4.08 points on average, out of 5. The comprehensive satisfaction of health professionals in the industry was positively correlated with each factor. Hazardous materials and chemical management (material safety data sheets, MSDSs) were the most common requirements. Conclusion: A low level of satisfaction with work environment management indicates high demand for healthcare management. The working environment should be improved by identifying characteristics of the workplace, examining harmful substances, inspecting equipment, and enhancing worker methods. The shorter the work experience of health professionals, the more dependent they are on group health services. The variables affecting comprehensive satisfaction were the period of work, healthcare management satisfaction, and work environment management satisfaction. Most of the requirements of health professionals in the workplace were practical improvement case presentations, MSDSs, and legal document management.

• 시큐리티연구
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• 제61호
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• pp.255-283
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• 2019

본 연구는 근무환경, 직무스트레스가 직무만족에 미치는 영향을 규명하기 위하여 2019년 8월 7일부터 8월 13일까지 약 7일 간 대전, 충남, 경기지역에서 근무하는 시설경비업 종사자 315명을 대상으로 설문조사를 실시하였으며, 총 315부의 자료 중 미응답 및 부적절한 응답을 제외한 293부의 자료를 최종적으로 수집하였다. 수집된 자료의 분석을 위하여 STATA 14.2통계 패키지 프로그램을 사용하였으며, 조사 대상자들의 분포비율을 알아보기 위해 빈도분석(frequency analysis)을 실시하였고, 설정된 주요 변인들에 관한 근무환경, 직무스트레스, 직무만족의 신뢰도분석(reliability analysis)과 상관분석(correlation analysis)을 실시하였다. 다음으로 인구통계학적 특성에 따른 근무환경, 직무스트레스, 직무만족요인의 차이를 검증하기 위해 t-test, 일원변량분석(One-way ANOVA)을 실시하였으며 그 결과는 다음과 같다. 인구통계학적 특성에 따른 근무환경, 직무스트레스, 직무만족인식에는 차이가 있었다. 세부적으로 근무환경 요인에서는 연령, 학력, 근무년수, 임금(월급여), 근무형태가 근무환경 인식에서 유의미한 차이를 나타냈다. 직무스트레스 요인에서는 연령, 학력, 임금(월급여), 근무형태가 직무스트레스 인식에서 유의미한 차이를 나타냈다. 직무만족 요인에서는 연령, 학력, 근무년수, 임금(월급여)이 직무만족 인식에 있어 유의미한 차이를 나타냈다. 또한 근무환경, 직무스트레스, 직무만족의 관계를 알아보기 위한 다중회귀분석 결과는 다음과 같다. 근무환경이 직무스트레스에 미치는 영향에서 관계갈등, 직무불안정은 부(-)적 관계를, 직무요구와 직무자율은 정(+)적인 영향을 미치는 것으로 나타났다. 직무스트레스가 직무만족에 미치는 영향에서 직무스트레스는 직무만족에 부(-)적인 영향을 미쳤으며, 관계갈등(동료 격려), 직무자율성이 있으면 직무만족이 높아지고, 직무요구와 직무불안정에 대한 인식이 증가하면 직무만족이 낮아지는 것으로 나타났다. 근무환경은 직무만족에 정(+)적인 영향을 미쳤으며, 직무환경, 근무촉진, 조직특성이 좋을수록 직무만족이 높은 것으로 나타났다. 이러한 연구결과에 따라 근무환경이 좋을수록 직무스트레스는 낮아지며, 직무스트레스가 낮을수록 직무만족이 높은 것으로 나타났다. 또한 근무환경이 좋을수록 직무만족이 높은 것으로 나타나, 근무환경의 개선을 통해 경비업 종사자들의 근무환경 개선이 직무스트레스를 감소시키고, 나아가 직무만족도를 향상시킬 수 있다는 실증적 연구결과를 검증하였다.