• 유통과학연구
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• 제15권1호
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• pp.57-70
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• 2017

Purpose - This study examined the effects of CRM success factors on business performance and customer performance, and the effects on job performance and customer performance through internal member satisfaction by considering of technology, organizational environment and customer relationship factors in CRM success factors from banking sectors. Research design, data, and methodology - An online questionnaire was conducted to 251 employees in banking sectors. The data were analyzed by SPSS 22.0 and Amos 21.0. CRM success factors, internal member satisfaction, job performance, and customer performance were analyzed by descriptive statistics and Pearson's correlation analysis. The bootstrapping in structural equations was conducted to verify the mediating effect of internal member satisfaction. Results - Internal members' satisfaction had a positive effect on job and customer performance. It mediated the relationship between organizational environment, customer relationship factors and job performance. It also mediated the relationship between organizational environment and customer performance. Conclusions - If internal members' relationship with customers is improved by the members' satisfaction, customer retention, customer satisfaction, and work performance will be achieved. The stability and usability in CRM system support jobs effectively, but the internal members did not feel their job satisfaction. Thus, they did not show a positive effect on job and customer performance.

• 유통과학연구
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• 제11권4호
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• pp.5-11
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• 2013

Purpose - The aim of this work is to study the reorientation that the export industrial sectors in Costa Rica have experienced during the last 20 years. Research design, data, methodology - The study employs the Cluster Analysis with the export data (20 years of cut-off period) from Costa Rica to the U.S-market. To make the predictions, the technique of the time series was used, with official data (from 2001 to 2010) from the U.S. Department of Commerce and the U.S. International Trade Commission. Results - The Cluster Analysis, show how the economic sectors of traditional products exports of Costa Rica have progressively become in exporters of non-traditional products, meanwhile,the time series confirms that this trend will continue, at least during the next five years. Conclusions - The industry of traditional products exports of Costa Rica (dressmaking, vegetables, coffee, mate, species, etc.) will progressively become in exporters of non- traditional products with a high-tech component (i.e., mechanical equipment and devices, electronic devices and medical equipment),as a consequence of the Chinese (Costa Rica's main competitor) economy's presence in the Organization for Economic Co-operation and Development (OCDE). This fact has enabled the potential improvement of Costa Rica's international competitiveness in the U.S. market.

• Journal of Information Technology Applications and Management
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• 제20권4호
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• pp.165-189
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• 2013

The advance of the smart working environment came the expectation that it would innovate and revolutionize the way people work, particularly in a society where smart work is readily available for creating a collaborative and 'connected' business. One of the core infrastructure elements for making smart work a viable option is the smart work center, the promotion of which requires a new form of 'smart work center business model' that can satisfy the purposes of both public services and private businesses. This calls for collaboration between the public and private sectors. Recently a number of businesses have been making significant headway in the creation of a new environment for business support and collaboration by adopting a sharing economy business model in their offices. The so-called 'Coworking Space' is an advanced form of business environment in the emerging 'smart work' era, and comes with the benefits of reduced costs as a result of sharing office space and knowledge sharing through the use of human networks. This paper describes the framework of a 'smart work center business model based on the sharing economy' using a BMC (Business Model Canvas), with an understanding of the characteristics inherent to the smart work center and the sharing economy. It was on the basis of this framework that a smart work center model for business incubation and startup, a private smart work center model for childcare services, and a community marketplace model with a global network were developed.

• 한국인구학
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• 제20권1호
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• pp.129-159
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• 1997

본 연구는 한국사회의 산업화과정에서 배제되어 왔던 전북지역에서 직업집단들간에 생활기회가 얼마나 차등적으로 나타나고 있는지 분석하였다. 좀더 구체적으로 본 연구는 6개 직업범주에 속하는 사람들간에 생활기회의 하위영역인 건강상태와 여가생활 각각이 얼마나 차등적으로 나타나고 있는지 분석하엿다. 분석결과에 의하면, 직업별로 생활기회가 차등적으로 나타나고 있음을 확인할 수 있었다. 즉 직업적 위세가 높은 직업에 종사하는 사람들은 좀더 좋은 생활기회를 가지고 있으며, 역으로 직업적 위세가 낮은 직업에 종사하는 사람들은 열악한 생활기회를 가지고 있다. 먼저 전문-관리직 종사자들은 모든 영역에서 가장 우수한 생활기회를 누리고 있었다. 그 다음으로 전문-기술직, 사무직, 그리고 판매-서비스직 종사자들이 높은 생활기회를 누리고 있다. 그러나 이들 3개 직업집단들 모두가 모든 영역에서 일치된 생활기회를 가진 것은 아니다. 특히 전문-기술직 종사들은 일의 자율성과 안정성에도 불구하고 작업환경의 열악성과 그것이 건강에 미친 영향을 부정적으로 인식하고 있다. 반면에 판매-서비스직 종사자들은 낮은 사회적 인식에도 불구하고 일의 자율성과 높은 수입 등으로 비교적 높은 생활기회를 누리고 있다. 그러나 농업과 생산직 종사자들은 비교적 열악한 생활기회를 가지고 있다. 특히 농업 종사자들은 여가생활부문을 제외한 다른 부문에서 생산직 종사자들보다 상대적으로 좋은 기회를 가지고 있었다. The main purpose of this study is to describe the different life chances among various occupational groups in Chonbuk Province which has been excluded in the process of Korea's industrialization since the 1960s. More specifically, this study analyzed to what extent 6 occupational groups have the different life chances in the sub-levels such as health conditions and leisure life. According to our data analysis, it is found that the 6 occupational groups have the different life chances. That is, while those who are engaged in the higher prestigious occupation have a good life chance, those who in the lower prestigious occupation have a worse life chance. For example, among 6 occupational groups, professional-managerial who secure the higher autonomy and stability in their work have the highest life chance in the labor and health, and leisure life. Next, professional-technical, white-collar, sales-service occupants have the higher life chance after the professional-managerial. However, these 3 occupation groups are partially inconsistent in the two sectors of the life chance. Specifically, the professional-technical, despite their autonomy and stability in the work world, conceived that their work conditions are worse as well as badly influencing on their own health. On the other band, the sales-service workers group, despite their lower social status, is relatively autonomous and stable in their work environment and thus has the higher life chances. Finally, agricultural and productive workers have relatively the lower lift chances. Nevertheless, there are some clear differences among these 2 occupational groups. That is, the farmers have relatively the higher life chances in the sectors of socio-economic characteristics, and labor and health rather than productive workers. As a result, the productive workers are generally located in the lowest level of life chance. This fact is particularly attributed to the fragility of manufacturing industries in Chonbuk Province.

• Journal of Construction Engineering and Project Management
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• 제8권2호
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• pp.1-16
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• 2018

The Architectural, Engineering and Construction (AEC) industry has a culture of long working hours that sometimes extend to weekends. As a result, construction employees find it challenging to achieve a balance between their work and personal lives. It is believed that there is rarely a clear separation between employees' work and personal life in the AEC industry. This paper suggests that in order to attract and retain a talented workforce, AEC organizations have to cater for the diverse needs of employees with regard to work-life balance. This paper presents the results of a survey of both professional and managerial employees' perspective on work-life conflict issues in private and public AEC organizations. Perspectives were found to differ, although not significantly, by employees' experience, leadership experience, age and gender. Furthermore, most survey respondents noted that their employers did not have a policy or program in place supporting work-life balance initiatives. Finally, although the AEC industry is making strides to improve work-life balance, the effort is lagging behind other industry sectors in providing policies and programs to promote work-life balance through flexible work hours and various other means.

• Toxicological Research
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• 제17권
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• pp.237-239
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• 2001

China is an Asia country with population more than 1,200 millions. According to the national registration, the number Q[ chemicals commonly used in China reaches 80,000, and the number of chemicals produced in China is more than 30,000, about 10% of which has been evaluated for safety and has the toxicological data. Most of the chemicals still need safety evaluation and a part of chemicals need a renewed evaluation. At present. the information techniques and telecommunication network are develop-ing widely and intensively. It is used not only in different institutions and enterprises, but also in many governmental sectors in my country. Here is the introduction of the situation of information network on chemical safety with toxicological data and the work done by different institutions and governmental sectors in China.

• Journal of Contemporary Eastern Asia
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• 제15권1호
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• pp.98-110
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• 2016

Building resilient community is often a complicated process to be gained by interorganizational collaboration. Since patterns of interorganizational relations among governments and sectors are constantly changing due to internal and external factors in the field of emergency management, understanding the dynamic nature of interorganizational collaboration is a critical step for improving a community’s ability to bounce back from a catastrophic event. From two theoretical perspectives, this research aims to examine the essential role of working across levels of governments and sectors in building resilient community by focusing on sources of community resiliency and a strong commitment. The empirical evidence highlights the importance of studying resilience as a way to understand the motivation and incentive for organizations to work jointly during emergency response. The study of organizational resilience also draws attention for the importance of various forms of interorganizational collaboration such as formal and informal relations. It also highlights how local organizations can utilize their relations to seek resources without necessarily jeopardizing their ability to perform their core organizational functions.

• 대한인간공학회지
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• 제24권1호
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• pp.27-35
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• 2005

This paper describes a practical ergonomic approach for the shipbuilding industry that occupies the highest rate of work-related musculoskeletal disorders (WMSD) in Korea. Typical work processes within a shipbuilding operation were surveyed to determine the presence of risk factors associated with musculoskeletal disorders. We used interviews, document analysis, video analysis, and OWAS postural analysis to identify and quantify ergonomic risk factors that workers may be exposed to in the course of their normal work duties. Some ergonomics actions were performed to solve the problems identified in the risk factor analysis. The practical ergonomic approach has resulted in decreases in workers' accident, and increases in productivity. The ergonomic solutions developed in this study could be applied to other sectors of industry that share common features of work with shipbuilding industry.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제14권12호
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• pp.4748-4762
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• 2020

Recently, the COVID 19 pandemic has affected on our daily lives and society in many ways. Specifically, it has brought rapid changes in the working environment from office working to smart telecommuting. In addition, cloud computing technology and services not only provided ubiquitous access, but also led to a sharing of information, internal-external communication channels, telework, and innovative smart work for the business process. As a result, smart work services based on social cloud networking have spread to the public sector. However, existing academic research examining smart work merely remains to focus on the theoretical conceptualization or to deal with merely several examples of private views. Best practices of smart work services based on cloud computing technology in the public field rarely exists. Moreover, many studies have been differently measured the values of smart work for private and public sectors depending on organizational singularities. Therefore, the study aims to define new theoretical implications and to explore future business strategies and policy directions based on a technical working group's personal psychological subjectivity. The research applied Q methodology, and selected five public organizations in Korea, that they have adopted or currently plan to adopt some part of smart work services.

• 가정과삶의질연구
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• 제26권5호
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• pp.27-37
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• 2008

The main objective of this study was to examine the effects of family-friendly culture in various organizations in the private sectors on employee self-reported work-family balance and qualities of lives. It also attempted to clarify whether employee perceived work-family culture would vary according to size and type of organization, gender, and dual career partnership. The data came from 365 married full-time workers employed in a wide variety of organizations located in Seoul and GyeongGi-Do. The major findings of this study were as follows: Work-family culture was perceived more family-friendly in large-sized organizations and consumer industries. Female employees and workers in dual-career partnerships perceived the work-family culture of their organizations less family-friendly. The hierarchical multiple regression analyses revealed that firm size, supervisory support for employees' family activities, and the perception of negative career development opportunities as a consequence of utilizing family-friendly policies significantly predicted employees' work-family balance and qualities of lives, while organizational time demands having no significant effects on them. The implications of study results were discussed.