• 제목/요약/키워드: Work Efficiency

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Entropy와 PCA-DEA 모형을 이용한 은행 대출상담사의 서비스 품질 효율성 분석 (An Analysis of Quality Efficiency of Loan Consultants in a Bank using Shannon's Entropy and PCA-DEA Model)

  • 최장기;김경택;서재준
    • 산업경영시스템학회지
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    • 제40권3호
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    • pp.7-17
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    • 2017
  • Loan consultants assist clients with loan application processing and loan decisions. Their duties may include contacting people to ask if they want a loan, meeting with loan applicants and explaining different loan options. We studied the efficiency of service quality of loan consultants contracted to a bank in Korea. They do not work as a team, but do work independently. Since he/she is not an employee of the bank, the consultant is paid solely in proportion to how much he/she sell loans. In this study, a consultant is considered as a decision making unit (DMU) in the DEA (Data Envelopment Analysis) model. We use a principal component analysis-data envelopment analysis (PCA-DEA) model integrated with Shannon's Entropy to evaluate quality efficiency of the consultants. We adopt a three-stage process to calculate the efficiency of service quality of the consultants. In the first stage, we use PCA to obtain 6 synthetic indicators, including 4 input indicators and 2 output indicators, from survey results in which questionnaire items are constructed on the basis of SERVQUAL model. In the second stage, 3 DEA models allowing negative values are used to calculate the relative efficiency of each DMU. In the third stage, the weight of each result is calculated on the basis of Shannon's Entropy theory, and then we generate a comprehensive efficiency score using it. An example illustrates the proposed process of evaluating the relative quality efficiency of the loan consultants and how to use the efficiency to improve the service quality of the consultants.

자동화 컨테이너터미널의 이적작업에 관한 시뮬레이션 연구 (A Study on Simulation of Remarshalling Work in an Automated Container Terminal)

  • 이주호;최용석
    • 한국항해항만학회:학술대회논문집
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    • 한국항해항만학회 2004년도 추계학술대회
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    • pp.203-208
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    • 2004
  • 본 연구의 목적은 시뮬레이션을 통하여 자동화 컨테이너터미널의 ATC에 의한 이적작업의 효과를 분석하는 것이다. 자동화 컨테이너터미널은 수직배치의 장치장 형태이며 한 블록에서 반입, 반출, 양하, 적하의 네가지 작업이 발생하게 되므로 운영측면에서 장치장 할당이 매우 중요한 문제이다. 그러므로 효율적인 장치장 운영을 위해서 ATC에 의한 한 블록내에서의 이적작업이 반드시 필요하다. 시뮬레이션 실험을 통하여 이적작업의 효율성을 분석하고 장치장 할당에 관한 방법을 제시한다.

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다구획 작업환경에서의 오염농도 예측을 위한 이론적 모델의 개발 (Development of a Theoretical Model for Predicting Contaminant Concentrations in a Multi-zone Work Environment)

  • 조석호
    • 한국산업보건학회지
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    • 제21권4호
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    • pp.185-192
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    • 2011
  • To predict contaminant concentrations within a multi-zone work environment, an air quality model in the work environment was developed. To do this, airflow equations on the basis of orifice equation were solved by using the Conte and De Boor scheme, and then equations for the conservation of mass on contaminant were solved by using the fourth-order Runge-Kutta algorithm. To validate the accuracy of simulated results, this model was applied to the controlled environment chamber that had been tested in 1998 by Chung KC. The comparison of predicted concentrations by this study with measured concentrations by the Chung KC indicated that the average deviations were 2.66, 3.35, and 3.15% for zone 1, zone 2, and zone 3, respectively. Also, this model was applied to a working plant with four zones. Thus, the results of contaminant concentration versus time were predicted according to the schedule of the openings operation, and case studies were done for four cases of the openings operation to investigate the interaction of airflow and contaminant concentration. The results indicated that opening operation schedules had a significant effect on contaminant removal efficiency. Therefore, this model might be able to apply for the design of ventilation schedules to control contaminants optimally.

AR-based 3D Digital Map Visualization Support Technology for Field Application of Smart Construction Technology

  • Song, Jinwoo;Hong, Jungtaek;Kwon, Soonwook
    • 국제학술발표논문집
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    • The 9th International Conference on Construction Engineering and Project Management
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    • pp.1255-1255
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    • 2022
  • Recently, research on digital twins to generate digital information and manage construction in real-time using advanced technology is being conducted actively. However, in the construction industry, it is difficult to optimize and apply digital technology in real-time due to the nature of the construction industry in which information is constantly fluctuating. In addition, inaccurate information on the topography of construction projects is a major challenge for earthmoving processes. In order to ultimately improve the cost-effectiveness of construction projects, both construction quality and productivity should be addressed through efficient construction information management in large-scale earthworks projects. Therefore, in this study, a 3D digital map-based AR site management work support system for higher efficiency and accuracy of site management was proposed by using unmanned aerial vehicles (UAV) in wide earthworks construction sites to generate point cloud data, building a 3D digital map through acquisition and analysis of on-site sensor-based information, and performing the visualization with AR at the site By utilizing the 3D digital map-based AR site management work support system proposed in this study, information is able to be provided quickly to field managers to enable an intuitive understanding of field conditions and immediate work processing, thereby reducing field management sluggishness and limitations of traditional information exchange systems. It is expected to contribute to the improvement of productivity by overcoming factors that decrease productivity in the construction industry and the improvement of work efficiency at construction sites.

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Analysis of the Work Time and the Collective Dose by Correcting the Learning-Forgetting Curve Model in Decommissioning of a Nuclear Facility

  • ChoongWie Lee;Hee Reyoung Kim;Jin-Woo Lee
    • Journal of Radiation Protection and Research
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    • 제48권1호
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    • pp.20-27
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    • 2023
  • Background: As the number of nuclear facilities nearing their pre-determined design life increases, demand is increasing for technology and infrastructure related to the decommissioning and decontamination (D&D) process. It is necessary to consider the nature of the dismantling environment constantly changing and the worker doing new tasks. A method was studied that can calculate the effect of learning and the change in work time on the work process, according to the learning-forgetting curve model (LFCM). Materials and Methods: The LFCM was analyzed, and input values and scenarios were analyzed for substitution into the D&D process of a nuclear facility. Results and Discussion: The effectiveness and efficiency of the training were analyzed. It was calculated that skilled workers can receive a 16.9% less collective radiation dose than workers with only basic training. Conclusion: Using these research methods and models, it was possible to calculate the change in the efficiency of workers performing new tasks in the D&D process and the corresponding reduction in the work time and collective dose.

건설공사 안전관리자 업무효율성 향상을 위한 실무업무 분석 (Analysis of Practical Task for Improvement of Safety Manager's Work Efficiency)

  • 손성근;엄용빈;정우진;강상훈;임지영;김대영
    • 한국건축시공학회:학술대회논문집
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    • 한국건축시공학회 2021년도 봄 학술논문 발표대회
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    • pp.265-266
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    • 2021
  • Recently, the importance of disaster prevention has emerged as serious accidents have occurred frequently, in which workers died or seriously injured at industrial sites. In response, the government enacted the 'Act on the Punishment of Major Disasters' to strengthen the responsibility, punishment intensity, and regulation of business owners for accidents at the site. In particular, the construction industry accounts for a large proportion of serious accidents, so safety levels need to be raised through on-site management. This study aims to reduce the occurrence of disasters at construction sites and to improve the work efficiency of safety managers. To derive detailed elements of the safety manager's work, domestic and overseas cases were investigated. The derived items were analyzed for the difficulty and preventive effects of the work through a survey of experts, and they will contribute to disaster prevention by presenting tasks to be focused and suggesting ways to improve inefficient tasks.

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The Productivity Improvement for Steel Framing Work Efficiency by Work Sampling and 5-minute Rating Technique

  • Chang, SooWon;Yi, June-Seong;Son, JeongWook
    • Journal of Construction Engineering and Project Management
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    • 제5권1호
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    • pp.40-46
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    • 2015
  • This study presents the results of our analysis and recommendations for process and productivity improvements. The project studied consists of a 5-story research building, with a structure of steel frames supporting concrete slabs. The observations focused on the analysis of the overall erection and framing process. The methods used for the analysis consisted in intensive visits on site, where construction processes were observed in term of resources, activities, durations, materials' handling procedures, and technology used. Back to the office, authors used the information captured to model the different trades' activities, using work sampling and 5-minute rating technique. The work sampling provides insight into the activity, hence allowing for process improvements. The productivity of various trades is strongly dependent on the organization of the work process and work site conditions. Improving the productivity of the entire project or company is not possible until everyone is committed to improvement.

시공공정 효율화를 위한 시뮬레이션 수식모형 구축에 관한 연구 (A Study on Simulation Numerical Formula Model for Construction Process Efficiency)

  • 박종혁;전용배
    • 한국건설관리학회논문집
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    • 제8권1호
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    • pp.87-95
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    • 2007
  • 건설공사의 시공공정을 관리자의 경험적 판단에 의하여 작업팀을 구성하여 운영하면, 시공공정의 진행이 비효율적으로 될 가능성이 많다. 그러나 시공계획단계에서 모의조작을 통하여 자원할당, 공사비, 공사기간의 최적 안을 산출하면 시공공정을 정량화하여 효율적인 운영을 할 수 있다. 본 연구에서는 시공공정을 계획할 때 작업팀 운영의 변화에 따른 자원할당 변동치, 자원 손실비, 총공사비, 공사기간의 최적 안을 모의조작 할 수 있는 수식모형의 시안 식을 제안하였다. 제안된 수식모형을 검증하기 위하여 시공공정의 수평작업역과 수직작업 역이 각각 상이하게 구성된 공동주택 골조공사에 적용하여 시현하였다. 본 연구에서 제시된 수식모형을 적용하여 모의 조작을 실시한 결과가 실제 사례공사에서 적용된 작업팀의 운영실적보다 효율화를 달성하였다.

가설공사 품질점검 업무효율 향상을 위한 전자작업지원시스템(EPSS) 프로토타입 개발에 관한 연구 (A Study on Development of Electronic Performance Support System Prototype for Improving the Efficiency of Quality Inspection of Temporary Work)

  • 윤수호;최창훈;한충희;이준복
    • 한국건설관리학회논문집
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    • 제20권2호
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    • pp.13-27
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    • 2019
  • 가설공사는 임시시설물이지만 공사기간동안 사용빈도가 높으며 공사비의 10% 내외를 차지하고 있어 체계적인 관리가 필요하다. 하지만 가설공사의 시공검측정보들은 설계도서 및 시방사항에 특별한 명시가 없는 경우가 많으며 제기준에 대한 사항도 방대하다. 이로 인해 가설공사에 대하여 품질점검을 실시할 경우 관련 점검업무들을 비효율적으로 수행하며, 인간적인 오류가 발생할 확률이 높다. 따라서 본 연구에서는 가설공사에 대하여 품질점검 업무수행을 지원하고 관련 정보를 제공할 수 있는 전자작업지원시스템을 적용하고자 한다. 이를 위해 IDEF0를 활용하여 업무 단위프로세스별 정보흐름을 규명하고 EPSS기반 품질점검 업무체계를 정리하여 프로토타입을 개발한다. 이후 현장적용을 통한 검증방법으로 가설공사 품질점검 업무의 효율과 정보접근성을 향상하고자 한다.

파종기용 파종 감시 장치 개발 (Development of A Seeder Monitoring System)

  • 김경욱
    • 한국농업기계학회:학술대회논문집
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    • 한국농업기계학회 1996년도 학술발표대회 논문집
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    • pp.1-6
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    • 1996
  • A seeder monitoring system was developed to remove the uneasiness of mis-sowing that drop operations efficiency at sowing-work and to make reliable and stable work. The objectives of this study are to investigate that the system developed is applicable to sowing soybean seeds and scattering fertilizer and to evaluate performance of the system developed through the indoor test and the indoor test and the field test before it is propelled to put the system developed to practical use.

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