• Journal of Convergence for Information Technology
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• v.8 no.4
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• pp.27-35
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• 2018

This study aimed to analyze the association among dental care consumers' responses to waiting time, hospital image, and patient satisfaction and provide basic data that could help qualitative waiting conditions management related to health care service. A survey was conducted from May 18 to June 20, 2016 in adults who had spent waiting time at dental hospitals or clinics, and the following conclusion was drawn: Hospital image was associated with the changes in reliance on dental care centers in case of long wait, the changes in reuse intentions, and the reservation system, and patient satisfaction was associated with gender, explanation of expected waiting time, the changes in reliance on dental care centers in case of long wait, the changes in reuse intentions, and the reservation system. The positive responses to waiting time was positively correlated with hospital image and patient satisfaction; the negative reaction to waiting time was negatively correlated with hospital image and patient satisfaction; and hospital image was positively correlated with patient satisfaction.

• The Journal of The Korea Institute of Intelligent Transport Systems
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• v.21 no.4
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• pp.18-29
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• 2022

Since the operation of an reft-turn actuated signal driven mainly by vehicles may increase the waiting time for walking, this signal causes inconvenience or stress to pedestrians. Therefore, in this study, the change in waiting time for walking before and after the application of an reft-turn actuated signal and the stress on the pedestrians were investigated through a questionnaire. The investigation showed that the waiting time for walking increased by 37% during non-peak time. Also the waiting time for walking of 62.1% of pedestrians became longer and 78% of them were stressed because of it. Meanwhile, simulation(VISSIM) showed that the vehicle travel speed slightly decreased to 1.07km/h(a 2.5% decrease), and the average waiting time for walking decreased by 15.51sec(a 28% decrease) with a pedestrian priority actuated signal. Therefore, it is expected that the pedestrian priority actuated signal can reduce the waiting time for walking and relieve pedestrian stress.

• Journal of the Korean Operations Research and Management Science Society
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• v.30 no.2
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• pp.73-80
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• 2005

In this paper, we consider characteristics of waiting times in s1n91e-server 3-node tandem queues with finite buffers, a Poisson arrival process and deterministic service times at all nodes. There are three buffers : one at the first node is infinite and the others are finite. We obtain the fact that sojourn time or departure process is independent of the capacities of the finite buffers and does not depend on the order of service times, which are the same results in the literature. Moreover, the explicit expressions of stationary waiting times in all areas of the systems can be derived as functions of the finite buffer capacities. We also disclose a relationship of waiting times in subareas of the systems between two blocking policies communication and manufacturing. Some numerical examples are also provided.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2005.05a
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• pp.881-889
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• 2005

In this study, we consider characteristics of waiting times in single-server 3-node tandem queues with a Poisson arrival process, finite buffers and deterministic or non-overlapping service times at each queue. There are three buffers: one at the first node is infinite and the others are finite. The explicit expressions of waiting times in all areas of the systems, which are driven as functions of finite buffer capacities, show that the sojourn time does not depend on the finite buffer capacities and also allow one to compute and compare characteristics of waiting times at all areas of the system under two blocking policies: communication and manufacturing blocking. As an application of these results, moreover, an optimization problem which determines the smallest buffer capacities satisfying predetermined probabilistic constraints on waiting times is considered. Some numerical examples are also provided.

• Communications for Statistical Applications and Methods
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• v.7 no.2
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• pp.489-497
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• 2000

The M/M/1 queue with impatient customers is studied. Impatient customers wait for service only for limited time K/0 and leave the system if their services do not start during that time. Notice that in the analysis of virtual waiting time, the impatient customer can be considered as the customer who enters the system only when his/her waiting time does not exceed K. In this paper, we apply martingale methods to the virtual waiting time and obtain the expected period from origin to the point where the virtual waiting time crosses over K or reaches 0, and the variance of this period. With this results, we obtain the expected busy period of the queue, the distribution, expectation and variance of the number of times the virtual waiting time exceeding level K during a busy period, and the probability of there being no impatient customers in a busy period.

• Journal of Korean Institute of Industrial Engineers
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• v.30 no.4
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• pp.306-316
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• 2004

We present a closed form approximate analytical model to estimate the expected waiting times for the storage and retrieval requests of an automated storage/retrieval (AS/R) system, assuming that the storage/retrieval (S/R) machine idles either at the rack or at the input/output point. The expected waiting times (and the associated mean queue lengths) can play an important role to decide whether the performance of a stable AS/R system is actually acceptable, to determine buffer size (or length) of the input conveyor, and to compute the number of the rack openings which is required to hold the loads which are requested by processing machines but waiting in the rack to be retrieved by the SIR machine. This model can be effectively used in the early design stage of an AS/R system.

• Journal of the Korean Operations Research and Management Science Society
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• v.29 no.4
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• pp.1-10
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• 2004

In this paper we study bounds for characteristics of stationary waiting times in (max, +)-linear systems with a Poisson arrival process. which are prevalent in manufacturing systems, kanban systems, cyclic and acyclic fork-and-join type systems, finite or infinite capacity tandem queues with various kinds of blocking, transportation systems, and telecommunication networks, and so on. Recently, some results on series expansion for characteristics, such as higher moments, Laplace transform, and tail probability, of transient and stationary waiting times in a class of (max, +)-linear systems via Taylor series expansions have been studied. In order to overcome the computational complexity in those results, we consider bounds for characteristics of stationary waiting times using valuable stochastic ordering results. Some numerical examples are also provided.

• Proceedings of the Korean Institute of Interior Design Conference
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• 1999.04a
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• pp.45-48
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• 1999

The objective of this study is to introduce the spatial characteristics and the better arrangement of waiting areas in general hospital on comprehensing the patient's behavior as patient call-system and spatial characteristics is characteristics is changed. That is for improvement in the circumstance of waiting area more important than before, and for the patient satisfaction and patient's affirmative judgement of hospital quality by offering the convenience. Through this study, the way of improvement for waiting area can be suggested such as the beeper system, the restructuring of program information, the multiple aim space without hospital program, the reform of the seat's arrayal, the waiting area with conveniency.

• Journal of the Korean Operations Research and Management Science Society
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• v.30 no.1
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• pp.149-159
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• 2005

In this study, we consider characteristics of stationary waiting times in single-server 2-node tandem queues with a finite buffer, a Poisson arrival process and deterministic service times. The system has two buffers: one at the first node is infinite and the other one at the second node is finite. We show that the sojourn time or departure process does not depend on the capacity of the finite buffer and on the order of nodes (service times), which are the same as the previous results. Furthermore, the explicit expressions of waiting times at the first node are given as a function of the capacity of the finite buffer and we are able to disclose a relationship of waiting times between under communication blocking and under manufacturing blocking. Some numerical examples are also given.

• Journal of Fashion Business
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• v.22 no.3
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• pp.16-29
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• 2018

The present study examines whether consumers' perception of waiting time and their behavioral intentions are influenced by the presence of background music in an online shopping environment. In particular, this study aims to explain the underlying mechanism for the effects of background music on consumers' perceived wait and behavioral intentions toward the online retailer by proposing the mediating role of emotions drawing on the Stimulus-Organism-Response (S-O-R) framework. A lab experiment was employed to test the hypotheses. A total of 102 college students were used for data analyses. Results show that the presence of music has a significant impact on participants' emotions, perceived waiting time, and approach behavior. Moreover, the findings show that pleasure and the perceived waiting time serve as mediators in the relationship between the presence of music and approach behavior. Implications of the model for theory, practice, and further research are discussed.