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The Effects of Customer Value and Customer Trust on Customer Retention: An Empirical Study in Indonesia

  • DEWOBROTO, Wiji;NIMRAN, Umar;ARIFIN, Zainul;YULIANTO, Edy
    • The Journal of Asian Finance, Economics and Business
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    • 제8권7호
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    • pp.255-264
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    • 2021
  • The purpose of this study is to analyze the role of customer value and customer trust as a mediator of flexibility influence on customer retention. The study applies SEM tools with WarpPLS analysis and translates customer value and customer trust as mediation. This study was organized into three parts: exploratory research, descriptive research, and explanatory research. The quantitative approach in this study uses a survey method by taking samples from the population. This is a latent variable that is measured using a research instrument in the form of a questionnaire. The survey was conducted by distributing questionnaires to respondents. This research was conducted at PT. Nusa Prima Logistics Terminal Teluk Lamong by taking primary data, in the form of assessments or perceptions from respondents, so a survey was conducted by submitting a questionnaire directly to 194 respondents. Quantitative data analysis was performed using Structural Equation Modeling (SEM) to answer the research hypothesis. Flexibility is very influential in increasing customer retention so to develop customer retention, it is necessary to increase flexibility, customer value, and customer trust. The novelty in this research lies in identifying the role and position of customer value and customer trust as mediation that affect customer retention.

Mitigation of Budgetary Slack Behavior Through Islamic Religiosity and Budget Control: An Empirical Study of Indonesian Local Companies

  • LAKASSE, Syarifuddin;HAMZAH, Muh. Nasir;ABDULLAH, M. Wahyuddin;SYAHRUDDIN, Syahruddin
    • The Journal of Asian Finance, Economics and Business
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    • 제8권8호
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    • pp.355-363
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    • 2021
  • This study aims to obtain empirical evidence about the cognitive effect of Islamic religiosity and budget control in reducing budgetary slack behavior. This study involved 176 managers as respondents in 10 local companies in Eastern Indonesia. Managers who are respondents in thus study work and are spread across 14 provinces in Indonesia. Probability sampling method has been used for this study from the total population with certain criteria. Data analysis has been done using Warp PLS-SEM technique. The results showed that Islamic religiosity cognitive and budget control had a direct negative effect on budgetary slack behavior. The two variables also fully mediate the relationship between participatory budgeting and budget-based compensation schemes on the behavior of budgetary slack in a negative and significant way. These results mean that the two variables are proven to reduce budgetary slack behavior. This empirical evidence at the same time corrects the agency theory's assumptions about opportunistic human nature and always maximizes every potential economic profit. In addition, the results also show that Islamic religiosity cognitive is stronger in reducing budgetary slack behavior. These results can be used to improve the company's budget control system by incorporating elements that motivate religious goals so that it is more effective in reducing budgetary slack behavior.

Factors Affecting the Stock Price: The Role of Firm Performance

  • SUKESTI, Fatmasari;GHOZALI, Imam;FUAD, Fuad;KHARIS ALMASYHARI, Abdul;NURCAHYONO, Nurcahyono
    • The Journal of Asian Finance, Economics and Business
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    • 제8권2호
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    • pp.165-173
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    • 2021
  • This study examined the effect of Debt Equity Ratio (DER), Net Profit Margin (NPM), and Size on stock prices with company performance as measured by Return on Assets (ROA) as a mediating variable. The sample used is 136 manufacturing companies listed on the Indonesia Stock Exchange (IDX) in the 2014-2018 period. This research was tested using a Warp PLS statistical test tool to prove the proposed hypothesis. The results showed that DER has a significant negative effect on ROA and a significant positive effect on Stock Price. NPM has a significant positive effect on ROA as well as a significant positive effect on Stock Price. While Size has a significant positive effect on ROA but has no effect on Stock Price. ROA has a significant positive effect on Stock Price. ROA does not act as a mediating variable in the relationship between Size and Stock Price; however, ROA acts as a mediating variable in the DER and Stock Price relationship, as well as, in the relationship between NPM and Stock Price. The implications of the results of this study can be used by investors in making investment decisions, paying attention to the company's financial aspects, namely DER, NPM, Size, and ROA.

Regular pattern design using tartan proportions and grid manipulations

  • Wang, Chaoran;Hann, Michael A.
    • 복식문화연구
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    • 제29권6호
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    • pp.932-948
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    • 2021
  • Tartan, the woven, checked, and wool textile considered by many to be originally from Scotland, has in fact been in use in a range of forms across numerous cultures and during various historical periods. The characteristic checked feature is due to the assembly of different coloured threads in both warp and weft directions which intersect at 90 degrees in a combination known as a sett. For well over one hundred years, different setts and thus different colour combinations have been associated closely with different geographical regions within Scotland, as well as different clans or families. Tartan-type textiles have reached popularity at various times and those have often been a predicted fashion trend suggested, for example, by contributors to fashion gatherings such as Premier Vision in Paris. Often proposed designs are best considered based on tartan combinations rather than simple reproductions. Promotional terms such as "patched checks" or "textured checks" have been common, and often these have been derived from tartan-type constructions. This paper explores novel pattern design methods by identifying the underlying grid structures and proportions exhibited by various well-known tartan setts. The possibility of pattern development from tartan grids and their manipulations is thus the focus of attention. An insight into the methodology associated with the production of original pattern designs is thus provided.

Determinant Factors of Firm Risk - Using the Structural Equation Modeling Approach: Evidence from Indonesia

  • WULANDARI, Asih Marini;RAHAYU, Sri Mangesti;SAIFI, Muhammad;NUZULA, Nila Firdausi
    • The Journal of Asian Finance, Economics and Business
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    • 제9권8호
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    • pp.47-55
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    • 2022
  • The purpose of this study was to determine the relationship between company risk and factors such as business size, ownership structure, and leverage. The study was conducted on 142 manufacturing sector companies listed on the Indonesia Stock Exchange from 2013 to 2018. The purposive sampling method was used to select the research sample. The sample size for this study was 21 different companies. The analytical approach uses Structural Equation Modeling (SEM) with WarpPLS. According to the findings of the investigation, the size of the company has a significant influence on both the amount of leverage the company uses and the amount of risk the company takes. The level of leverage is significantly influenced by the ownership structure. However, the ownership structure does not have a significant impact on the level of risk the company; rather, leverage has a big impact on the level of risk the company faces. The findings of this study are helpful to prospective investors in measuring the risk posed by the company to make judgments regarding investments. The findings of this study are also essential for management to consider while controlling the risk of the organization.

The Role and Moderating Effect of Community on SMEs' Innovation and Performance: An Empirical Study in Indonesia

  • NOYA, Sunday;TANEO, Stefanus Yufra M.;MELANY, Melany;MAULANA, M. Rizki Alim
    • The Journal of Asian Finance, Economics and Business
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    • 제9권9호
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    • pp.291-298
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    • 2022
  • The most crucial elements of SME growth and development are performance and innovation. In actuality, SMEs find it challenging to enhance their performance and innovation due to limited access to resources. Collaboration with other SMEs in the form of local communities can be an alternative solution to gaining access to external resources. Unfortunately, not many studies have explored the role of the local SME community in the development of innovation and performance of SMEs. This study tries to fill this gap by examining the role of local communities in expanding SMEs' access to resources, in their efforts to improve innovation and performance. Data was collected using an online questionnaire distributed to food and beverage SMEs in Malang Regency. As many as 150 questionnaires were received and considered valid for statistical data analysis using the WarpPLS program. The results show that the SME community plays an important role in improving the innovation and performance of food and beverage SMEs. It is also found that innovation can be a good mediator of community relations with the performance of SMEs. Furthermore, it is also confirmed that the SME community moderates the relationship between innovation and the performance of food and beverage SMEs.

The Distribution Role of Entrepreneurship Mindset and Task Technology Fit: An Extended Model of Theory of Planned Behavior

  • RUSTIANA, Yohana;MOHD, Othman bin;MOHAMAD, Norhidayah binti
    • 유통과학연구
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    • 제20권5호
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    • pp.85-96
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    • 2022
  • Purpose: This study aims to dissemination a new concept based on empirical research on enhancing entrepreneurship intention (EI) in the theory of planned behavior (TPB) through entrepreneurship mindset (EM) and task technology fit (TTF). The TTF is a moderating variable in strengthening the relationship between EM and EI. Research design, data, and methodology: This research design was quantitative research. The respondents were 202 students from Malaysia and Indonesia who had filled out and collected an online questionnaire in Microsoft form. Three hypotheses examined the direct influence and the indirect impact of EM on EI through antecedent variables of TPB, and the effect of TTF as moderating variable to enhance the relationship between EM and EI. The data was analyzed using the WarpPLS version 7.0. Results: The result showed that EM had a significant impact on the students' EI. The interaction of EM and TTF was significantly able to improve EI. Conclusions: The findings contributed new ideas to develop the theoretical framework of the TPB model and were able be utilized by lecturers to consider the integration of EM and TTF in the model. The novelty of this study elaborated the EM and TTF variables as an extended model of the TPB.

Tailoring fabric geometry of plain-woven composites for simultaneously enhancing stiffness and thermal properties

  • Zhou, Xiao-Yi;Wang, Neng-Wei;Xiong, Wen;Ruan, Xin;Zhang, Shao-Jin
    • Steel and Composite Structures
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    • 제42권4호
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    • pp.489-499
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    • 2022
  • This paper proposes a numerical optimization method to design the mesoscale architecture of textile composite for simultaneously enhancing mechanical and thermal properties, which compete with each other making it difficult to design intuitively. The base cell of the periodic warp and fill yarn system is served as the design space, and optimal fibre yarn geometries are found by solving the optimization problem through the proposed method. With the help of homogenization method, analytical formulae for the effective material properties as functions of the geometry parameters of plain-woven textile composites were derived, and they are used to form the inverse homogenization method to establish the design problem. These modules are then put together to form a multiobjective optimization problem, which is formulated in such a way that the optimal design depends on the weight factors predetermined by the user based on the stiffness and thermal terms in the objective function. Numerical examples illustrate that the developed method can achieve reasonable designs in terms of fibre yarn paths and geometries.

스마트 웨어러블 회로 구성을 위한 고신축성 이선 전송선형 전자섬유 밴드 (Highly Elastic Two-wire Transmission Line E-textile Band for Smart Wearable Circuit Formation)

  • 노정심
    • 한국의류학회지
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    • 제46권2호
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    • pp.367-374
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    • 2022
  • Herein, a highly elastic e-textile band with a two-wire transmission line was designed and fabricated for smart clothing applications. A conductive yarn with a very uniform low electrical resistance of 0.0357 Ω/cm was developed and used for the signal and ground lines. To control the elasticity of the e-textile band, spandex yarns were added in the warp direction during knitting and the tension was adjusted. As the length of the e-textile band increased, its RF performance deteriorated. Furthermore, the frequency corresponding to -3 dB S21 was lower in the 30% stretched band than in the unstretched band. For the e-textile bands with lengths 10, 50, and 100 cm, the frequencies corresponding to -3 dB S21 were 107.77, 24.56, and 13.02 MHz when not stretched, and 88.74, 22.02, and 12.60 MHz when stretched by 30%. The fabricated bands were flatter, more flexible, and more elastic than transmission line cables; thus, they can be easily integrated into wearables and smart clothing. However, to increase RF performance and achieve optimum utilization, future studies must focus on the fabrication of transmission lines with lower resistance and reduced distance between the signal and ground lines, and thus the number of transmission lines can be increased.

The Triangulation Model Distribution of Entrepreneurship Education, Entrepreneurship Knowledge, and Entrepreneurship Mindset

  • RUSTIANA, RUSTIANA;MOHD, Othman bin;MOHAMAD, Norhidayah binti
    • 유통과학연구
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    • 제20권9호
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    • pp.47-59
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    • 2022
  • Purpose: This study aims to analyze a triangulation model: 1) the effect of entrepreneurship education (EE) on entrepreneurship knowledge (EK) and entrepreneurship mindset (EM) and 2) the effect of EK on EM. Entrepreneurship education is a medium and pedagogical tool to cultivate EK and EM with the purpose enhancing of students who will be interested in entrepreneurial activities. Knowledge of adequate entrepreneurship is a stimulus strategic tool to develop the entrepreneurial mindset of students. Research design, data, and methodology: There were 278 respondents from Business and Non-Business both Indonesian and Malaysian students. The research design was quantitative and evaluated three hypotheses by PLS-SEM using WarpPLS v.7 software. Statistic descriptive for respondent used SPSS IBM v.26. Results: The results showed that the three hypotheses had supported with a significant level of p-value < 0.001. It's meant EE enhanced both EK and EM. Furthermore, increasing EM was not only by EE, but also EM could be increased through EK. Conclusions: The novelty of this research contributes to filling the knowledge gap in the development of pedagogy in the pursuit of entrepreneurship using a triangulation model of the relationship among EE, EK, and EM.