• Journal of Information Processing Systems
• /
• 제9권4호
• /
• pp.548-566
• /
• 2013

The availability of technology and the abundance of experts in universities create an ample opportunity to provide a venue that allows a knowledge seeker to easily connect with and request advice from university experts. On the other hand, outsourcing provides opportunities and remains one of the emerging trends in organizations, and can very clearly observed in the Philippines. This paper describes the development of a reliable web-based approach to Knowledge Product Outsourcing (KPO) services in the Silliman Online University Learning system. The system is called an "e-Knowledge Box."It integrates Web 2.0 technologies and mechanisms, such as instant messaging, private messaging, document forwarding, video conferencing, online payments, net meetings, and social collaboration together into one system. Among the tools used are WAMP Server 2.0, PHP, BlabIM, Wordpress 3.0, Video Whisper, Red5, Adobe Dreamweaver CS4, and Virtual Box. The proposed system is integrated with the search engine in URLs, Web feeds, email links, social bookmarking, search engine sitemaps, and Web Analytics Direct Visitor Reports. The site demonstrates great web usability and has an excellent rating in functionality, language and content, online help and user guides, system and user feedback, consistency, and architectural and visual clarity. Likewise, the site was was rated as being very good for the following items: navigation navigation, user control, and error prevention and correction.

• 융합보안논문지
• /
• 제17권3호
• /
• pp.115-124
• /
• 2017

본 연구의 목적은 국회참관서비스의 증가로 인해 야기되는 안전문제를 억제하고 국회보안을 강화하기 위한 방안을 제시는 것에 있다. 이를 위해 2장에서는 국회 참관의 정의와 국회 참관의 종류, 참관절차 및 준수사항에 대해서 살펴보았다. 3장에서는 국회참관과 관련된 위해환경과 국내외의 국회와 같은 국가중요시설에 대한 안전 환경들을 비교분석하였다. 본 연구는 4장에서 국회 보안을 강화하기 위한 방안으로 첫째, 국회경비에 특수경비원 활용과 둘째, 참관 관련 보안교육을 제시하였다. 먼저, 특수경비원 활용과 관련하여 특수경비원은 일반경비원과 달리 담당구역에서 총과 같은 무기를 사용할 수 있기 때문에 기존 국회방호원의 업무를 대체가능하다. 둘째, 공무원 신분의 방호원과 비교하여 외부환경에 탄력적으로 인력운영이 가능하다. 셋째, 법적 측면에서 "경비업법"상 국가중요시설에 해당하므로 특수경비원으로 하여금 국화안전을 확보하는 것에 문제가 없다. 마지막으로 현재 국회안전교육과 단기교육, 무도 및 CS교육에 편중되어 있으므로 국회프로그램에 '참관 서비스 교육 전문과정'을 추가로 개설할 필요성을 제시하였다.

• 한국콘텐츠학회논문지
• /
• 제17권9호
• /
• pp.597-605
• /
• 2017

의학이 발달하여 치료의 질이 높아지더라도 고객만족을 위한 의료서비스의 질이 높아지지 않으면, 더 이상 고객의 만족도가 올라가지 않는다. 이는 병원의 재이용 또한 감소하여 경쟁력이 둔화된다. 의료정보화의 초점이 의료진에서 고객에게 옮겨간 이유라고 할 수 있다. 이에 본 연구는 의료서비스 중 정보 접점인 웹기반 정보제공이 증가하고 있는 부산에 소재한 개인병원 웹사이트를 분석하였다. 통계처리는 웹상에서 분석가능한 변인들로 SPSS for 21.0 Version을 사용하여 교차분석(cross analysis)을 실시하였다. 이 연구의 분석결과로 연구문제로 제시된 의료서비스 외적 접점요소와 디자인 접점요소에 따라 진료과목별로 유의미함을 보였다. 이는 진료과목별 접점이 다르다는 의미이다. 본 연구결과가 웹사이트 제작 시 진료과목별 특성을 잘 고려하여 의료서비스 질과 경쟁력을 높여 환자의 경험 만족도를 높이기를 기대한다.

• 한국산림과학회지
• /
• 제100권4호
• /
• pp.650-663
• /
• 2011

본 연구는 국립수목원 이용객을 대상으로 계절별 서비스 질 만족도를 조사함으로써, IPA를 활용하여 수목원 운영시 고려해야 할 서비스항목을 도출하고 국립수목원 서비스의 질적 수준을 향상시킬 수 있는 방안을 제시하고자 실시하였다. 봄, 여름, 가을에 방문하는 수목원 이용객을 대상으로 5개 부문의 24개 서비스 질 항목에 대해 방문 전 중요도와 방문 후 만족도를 7점 리커트(likert)척도를 사용하여 설문조사하였다. 그 결과, 계절별 서비스 질에 대한 중요도와 만족도는 모든 계절에서 평균 5점 이상의 긍정적인 수준을 보였으며, 특히 여름에 서비스 질에 대한 중요도와 만족도가 모두 높게 나타났다. 또한 중요도-만족도분석을 통해, 여름의 가시성 부문 항목들이 중점개선영역에 주로 나타남에 따라, 서비스 부문 간에 중요도-만족도에서 계절별 차이가 있음을 확인하였다.

• 한국환경복원기술학회지
• /
• 제19권1호
• /
• pp.25-43
• /
• 2016

This research was completed to provide fundamental data regarding the guidelines to installing and managing utility facilities & structures in wetland protected area to advance the functions and sustainable use of ecology services by preserving the ecology within wetland protected area. There were 5 on-site researching areas that were used as the main subject with these areas chosen and considered from 21 inland wetlands that have been designated and are being managed from the Ministry of Environment and by their designated dates as a wetland protected area. The utility facilities in these wetland areas were categorized by their types and a detailed on-site investigation was proceeded with investigation items chosen whereas these facilities are working by their roles from their location, size, used materials, types, information contents and etc., The results showed that regarding informational structures, several locations of information boards were distanced from the main exploring routes which did not consider the visitor's eye level which had their readability dropped and by sunlight, time lapse and water penetration, many information boards were damaged or corrupted so that it was hard to confirm the information noticed or understanding an image. Insufficient observation and educational structures were installed that considered the ecological characteristics of wild animals and their living conditions. Regarding convenience facilities, there were parking lots that were installed on the fore-land and to decrease non-point solution sources, some parking lots needed to be located in protected lowlands while some facilities' shape and colors did not harmonize with their natural surroundings, creating a sense of awareness, which will need some more consideration. As for safety facilities, they were very insufficient compared to other facilities. This means that additional safety structures are needed so that related personnel can be aware of where a visitor is located when an accident occurs. Protectional facilities strongly needed new structures and a management system to cut off entrances and do surveillance so that visitors do not go into areas outside of the managed areas and bring damages to restricted locations. Research labs needed to expand the use of automatic weather systems and water gauge equipments to build fundamental data regarding floodgates that are intimated to the forming of wetlands. Sensor cameras and other types of monitoring systems are needed to monitor the majority types of animals living in the wetlands as well.

• 한국노년학
• /
• 제32권4호
• /
• pp.1163-1180
• /
• 2012

본 연구는 한국 노인들의 조부모역할 유형은 어떻게 분류되며, 각 유형별로 손자녀를 위한 소비행동은 어떻게 다른지를 세대 간 자원이전의 측면에서 살펴보고자 하였다. 이를 위해 초등학생 손자녀를 둔 60대 이상의 노인 461명을 대상으로 손자녀와의 관계, 손자녀를 위한 지출명목, 지출형태 및 지출액, 제품과 서비스의 구매 등을 묻는 설문조사를 실시하였다. 본 연구의 대상인 노인들은 밀착형, 공식형, 소극형의 세 가지 조부모역할 유형으로 구분되며, 조부모역할 유형에 따라 손자녀를 위한 소비행동에 차이가 있는 것으로 나타났다. 밀착형 조부모들은 손자녀와의 관계에서 양육자이자 친구로서 손자녀와 밀접한 관계를 가지며 자원이전의 측면에서 적극적인 소비행동을 보였다. 공식형 조부모들은 양육에 크게 관여하지 않지만 밀착형 다음으로 적극적인 소비행동을 보였고 주로 현금을 주는 식으로 경제적 지원역할을 수행하였다. 소극형 조부모들은 밀착형보다 양육자나 친구로서의 관계가 약하고 세 유형 중에서 가장 소극적인 소비행동을 보이는 것으로 나타났다. 본 연구는 물리적 자원이전 견지에서 조부모역할 유형에 따라 손자녀를 위한 소비가 각기 다른 형태로 이루어지고 있음을 발견하였다는 데에 의의가 있다.

• 품질경영학회지
• /
• 제46권3호
• /
• pp.607-624
• /
• 2018

Purpose: The purpose of this study is to present the success of cultural tourism service as visitor loyalty to service and to present the cultural attribute evaluation attribute (HISTOQUAL), experiential flow and tourism satisfaction as determinants effecting loyalty through literature review. Based on this, this study aims to suggest academic and practical implications for revitalizing cultural tourism services and enhancing competitiveness. Methods: This study collects data from visitors to cultural heritage tourist sites and analyzes them empirically. This study conducted a small preliminary sample survey to improve the reliability and validity of the measurement tool, and revised and supplemented the measurement tool on the basis of it. The data collected in this study were analyzed using SPSS 22.0 and the hypothesis was verified through the analysis. Results: The results of this study are as follows; First, the service quality of cultural heritage tourism has a positive effect on the experience flow. Second, the service quality of cultural heritage tourism partially effects tourism satisfaction. Third, it was shown that the experience flow of tourists have a positive effect on tourism satisfaction. Fourth, the experience flow of tourists and tourism satisfaction have a positive effect on loyalty to tourist destination. Conclusion: According to this study, it is the meaning of this study that the cultural tourism service is understood as a attractive factor and based on this, the strategic direction for the activation of cultural tourism service is suggested.

• 한국콘텐츠학회논문지
• /
• 제11권7호
• /
• pp.248-258
• /
• 2011

병원 키오스크는 병원 입장에서는 단순 업무에 필요한 인력을 줄이고 근무 시간대 이외에도 병원을 찾는 사람들에게 서비스를 지속적으로 제공할 수 있는 유용한 수단이며, 사용자 입장에서는 대기 시간 절약과 편리한 서비스를 제공받을 수 있는 수단으로 제작되었다. 그러나 현재 키오스크는 여러 가지 기능의 기기가 각각 설치되어 있으며, 복잡한 조작법과 불명확한 정보구조로 인해 사용성이 크게 떨어지고 있는 실정이다. 본 논문에서는 개별 기능의 키오스크를 분석하고, 이를 바탕으로 통합적 기능을 가지는 병원 키오스크의 대안적 정보구조를 도출하고자 하였다. 키오스크 분석에 있어서 사용자를 환자와 보호자, 방문객으로 분류하였으며, 각 사용자별로 사용성 평가와 심층인터뷰를 실시하였다. 그 분석 결과에서 드러난 사용자 요구사항을 바탕으로 적절한 통합 기능의 병원 키오스크 정보구조 안을 제안하였다. 병원용 키오스크 정보구조의 구성에 있어서 가장 우선시 되어야 할 사항은 사용자가 필요로 하는 정보를 체계적인 구조로 제시하여 사용자의 접근을 용이하게 하는 동시에 활용도를 높이도록 해야 한다는 점을 밝혔으며, 활용 가능한 대안을 제시하였다.

• 산경연구논집
• /
• 제9권2호
• /
• pp.73-80
• /
• 2018

Purpose - The purpose of this study is to clarify the difference of store attributes of Korean consumers and to analyze it's influence on consumer satisfaction in duty free stores which gain ground inch by inch in the distribution chanel. And it is to find discriminative result as compared with foreign consumer. Research design, data, and methodology - Subjects for the quantitative study, quota sampling was adopted in the Lotte, Shilla downtown and airport duty free stores from the first to 15^th December 2016 and 177 questionnaires from Koreans who had purchasing experience in off line duty free store were analyzed. The data was analyzed by using factor and reliability analysis, descriptive statistics analysis, the independent sample t-test and multiple regression analysis. To test consistency, Cronbach's alpha was used. Results - The result were as follows; 1. Korean consumers consider the importance of store attributes in duty free stores in order Product, Economic Feasibility, Convenience, Promotion, and Accessibility. 2. The meaningful impactive factors of duty free store attributes on consumer satisfaction turned out Product and Promotion. 3. These results show meaningful distinction between Koreans and foreigners in terms of consumer satisfaction in duty free stores. Conclusions - A marketer who is working for duty free store consider now that price benefit can not give strong impact to Korean consumers more and should concentrate on various brand assortment even including private brand. In terms of promotion, most duty free shops put special stress on foreign consumer's wants now as highly increasing of Chinese travelers but Korean consumer's sales portion and number of visitor also are steadily increasing. Therefore, a duty free marketer should prepare the Korean-oriented services with more enhanced promotion strategies for individual and group travellers, for example, a mileage service, VIP room and social network system to satisfy Korean consumers. In order to get satisfaction from Korean consumers, it makes effort on product and promotion than accessibility, price and convenience. Due to high level influence, further study is needed to enlarge to on-line market and to develop private brands for duty free stores.

• 보건교육건강증진학회지
• /
• 제22권1호
• /
• pp.147-160
• /
• 2005

The purpose of this study is to identify the nature of the patient service quality of health center, and based on that, to examine the relationship of health center visitor's perceived quality and overall satisfaction. Data were collected on the basis of 'the 3rd Regional Health Care Planning' operated by Rural Health Care Service Technology Aid Task-force Team(RHCSTAT), Ministry of Health and Welfare. Basically, the Manual of 3rd Regional Health Care Planning is composed of structure, process, and outcome measurement indicators. Of these indicators, 21 patient satisfaction questions as outcome indicators are used in this study. The samples are 3,530 patients who visited 80 health centers all of the nation. First, the reliability and validity of patient service quality items was evaluated. Second, the descriptive statistics of health service quality are calculated. Third, through the T-test and ANOVA, the differences of patient satisfaction by responder's general characteristics are compared. In final, to explore the relationship of service quality and overall satisfaction, multiple regression analysis was used. This study shows firstly, the dimension of patient service quality was categorized into 3 dimensions, that is, facilities and environment, staff kindness, and access convenience. Secondly, the reliability and validity of patient service quality items was satisfied. Thirdly, the mean score of staff kindness factors are high in contrast to the facilities and environment. And in regard to the overall satisfaction, the mean score is more higher in Daegu region, County type health center, male group, and upper 65 age group than comparison groups. Lastly, as a result of multiple regression analysis, the effect of patient's perceived service quality, especially, appropriateness of billing time(Beta=0.190) and of reservation time(Beta=0.132) are statistically significant(P<0.01). In conclusion, to satisfy the health need of community people and improve the service quality of the health center, the efforts for the access convenience might be needed. Additionally, the enlargement on health center space and supply of new medical equipment is urgent for the patient satisfaction.