• 보건행정학회지
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• 제12권4호
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• pp.18-33
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• 2002

This study was planned to investigate the difference in the choice of services between western and oriental medicine. Data were collected from 493 outpatients who visited the D hospital by structured questionnare. The results were as follows; The older aged groups, there were the more oriental medicine visitors, significantly Oriental medicine visitor had more experience to use the complementary food than western medicine visitor. In comparison of reason for service choice, the proportion of oriental medicine visitors was higher than western medicine visitor in considering of specialty of institution. In contrast, western medicine visitor had interest to 'newly-developed facility and equipment' and 'convenience and accessibility of service' as factor of service choice. In analysis of evaluation the service experiences, oriental medicine visitors evaluated the oriental medicine highly in 'therapeutic efficacy' and ' less side effect'. But western medicine visitor evaluated the western medicine highly in 'quick effect of therapy' and ' scientific apprach'. We concluded from result that there were difference in service choice behavior between western and oriental medicine visitor. We hope that these information will be applied to planning of consumer-oriented marketing strategy of hospital.

• 한국IT서비스학회지
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• 제13권2호
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• pp.83-97
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• 2014

With NFC technology, visitors can easily enjoy exhibit-related information and services. The participating firms can accumulate the visitor data and build up networks with potential visitors. This paper is to report an implementation and operation case of an NFC-based exhibition support service which creates new value as above. For this objective, we introduce the issues in constructing NFC-based exhibition support service. Moreover, we analyze visitor behaviors based on the tag touch data collected, and calculate the economic values generated. The NFC-based exhibition support service in this paper was applied to Hyundai Motors' booth in the 2013 Seoul Motor Show. This paper concludes with implications for business operators that are interested in applying NFC technology to exhibition spaces.

• 서비스연구
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• 제10권1호
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• pp.85-96
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• 2020

고령화가 급속도로 진행중인 아시아 지역에서는 장례 서비스 산업이 발달하며 시장 규모가 커지면서 장례서비스의 경제적 가치와 관심이 증가하고 있다. 하지만 우리나라의 장례서비스는 상조회사를 중심으로 죽음 직후의 장례식 중심의 편향적인 방향으로 전개되고 있다. 미국, 영국, 일본 등의 선진 장례서비스 사례들을 비교해 볼 때 장례식만이 아닌, 사람을 중심으로 고인의 가족과 주변의 지인들을 케어해주는 서비스가 발전하고 있기에 우리나라도 이와 같은 연구가 본격적으로 필요하다. 이에 본 연구에서는 서비스사이언스적 관점에서 서비스의 주체인 상주(유가족)과 조문객을 중심으로 하여 장례서비스의 미래방향성을 질적 데이터중심으로 연구하였다. 사람을 중심으로 하는 장례서비스 분석에 필요한 데이터들은 일반적으로 빅데이터들의 수집, 가공, 해석의 과정에서 유의미한 결과를 도출하기 어렵고, 이러한 경우에 데이터 분석 방식은 에스노그라피(ethnography)와 사용자경험(User eXperience)에 기반한 방식을 활용하는 것이 적합하다. 이를 위하여 실제 상주와 조문객의 에스노그라피와 사용자경험 데이터를 수집 및 분석하는 방식을 활용하여 향후 10년 후의 구체적인 상주와 조문객의 모습을 페르소나(persona) 방식으로 도출하고, 상주와 조문객 중심의 장례서비스의 미래 방향성을 제시하였다.

• 한국정보시스템학회지:정보시스템연구
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• 제18권2호
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• pp.19-34
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• 2009

The purpose of this study is to analyze the influence of the flow concepts to the visitor's satisfaction in the mobile sensor-network navigation system. recently installed in the National Museum of Korea in Seoul. The satisfaction of visitor's on the facilities and services offered by the museum environment is crucial in that it provides a value-added learning experience for the visitor to immerse into the historical descriptions and cultural contents, often presented in digital formats. 200 subjects' data are analyzed using the structural equation model and the key results are presented. It is hoped thai our flow results show a new way of understanding of information technologies applied to the museum setting.

• 한국병원경영학회지
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• 제8권1호
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• pp.95-111
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• 2003

The purpose of this study was to evaluate the information searching behavior of consumer by type of medical institution. A questionnaire survey was conducted of 1,507 persons who were selected through a multi-stage stratified area cluster sampling in nationwide level, excluding Jeju-Do. Personal survey was conducted through door-to door survey from 27 July to 10 August 1999. The main results of this research was as following; 1. The proportion of information searching of respondents ranged from 91.5-95.2%. Even though the proportion of user in university hospital was slightly high, there was not significant statistically by type of medical institution. In terms of information source, personal informer was most common information source in all type of medical institution. Public informers were more frequently used in university hospital visitors and professional informer in general and university hospital visitors. 2. Comparing to searching intensity, user informer and professional informer's influences were more powerful, but not statistically significant. In analysis of unit influence for information source, written informer or public informer was more powerful in clinic visitor, professional informer and written informer in university hospital visitor. 3. Information which consumer want to know mostly were about on special potential and career of physician. The clinic visitor wanted to know about institutional location and kindness of medical personnel. The university hospital visitor also wanted to know about facilities and convenience of process. Comparing to institution selection criteria of consumers at 1991, quality related criteria were recognized more importantly in outpatient and dental services. But in case of inpatient services, convenience factor was recognized more importantly. In conclusion, the effort for specific marketing plan by type of medical institution should be needed. And more concern on information searching behavior of consumer will be needed.

• 지능정보연구
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• 제18권1호
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• pp.59-69
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• 2012

기존의 전시환경에서 전시 참여업체는 처음에 작성된 개인 정보를 사용하여 모든 관람객에게 동일한 마케팅 정보를 전달하게 된다. 즉, 전시 관람객의 선호도나 반응의 변화에 따른 적절한 대비가 어렵고 개인 별 선호 취향에 따른 개별 대응이 힘들다. 관람객 개개인에게 차별화된 맞춤형 서비스를 제공하기 위해서는 관람객 개개인의 의도를 인지할 수 있어야 하고, 그 인지된 정보를 기준으로 해서 선별적인 서비스를 제공해야 한다. 본 논문에서는 전시 공간에서 관람객 개개인의 선호도와 상황을 인식하고, 인식된 정보를 기반으로 하여 관람객 개인별로 가장 적합한 전시 참가 업체의 마케팅 정보나 부스 정보를 관람객이 소유한 스마트 폰을 통해 제공 하며, 전시 공간에 설치되어 있는 인터랙션이 가능한 디바이스들과 전시 관람객 개개인이 소지하고 있는 스마트 폰 간의 인터랙션 서비스를 제공하기 위한 모바일 프레임 워크를 설계하였다.

• 디지털융복합연구
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• 제10권11호
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• pp.419-425
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• 2012

최근 홈네트워크 시스템의 추세는 가정보안기능 위주의 현실적인 시스템을 채택하고 있으며, 긴급사태알림과 방문자 확인 서비스가 제공되고 있다. 본 논문에서는 홈네트워크 서비스를 제공받지 못하는 계층을 대상으로 방문자 확인이 가능한 오픈소스 피지컬 컴퓨팅 플랫폼인 아두이노 기반의 지문인식 서버 알림 시스템을 구축하였다. 본 시스템에서는 홈 내부 및 외부에서 방문확인이 가능하며, 일정 횟수 이상의 접근 시도시 푸쉬 서버를 구축하여 스마트 다바이스로 비인가 접근 상황을 알림으로써 저가형의 홈 접근 보안성을 제공한다.

• Journal of the Korean Institute of Landscape Architecture International Edition
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• 제1호
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• pp.223-229
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• 2001

The Uminonakamichi Seaside Park is located in Fukuoka and extends over an area of 540 ha. This Park is directly developed and managed mainly by the national government for its use for recreational facilities serving a wide area. It is planned and developed as an urban resort-type park, exploiting the rich natural environment of the area, to serve urban residents in northern Kyushu. The management of the Park is jointly conducted by nine bodies, including the national government and private enterprises. The Park has several functions, ranging form an urban resort to conservation of the natural environment and education. The Park has so far been positively evaluated by its visitors. However, the social background for the Park is changing and the park is now facing changing needs for this type of park, necessitating coordination with the development around the Park and a need to respond to the recent fiscal structural reform. Further improvement of the visitor services and the reconfirmation of the government's role in the development work are essential for the maintenance and enhancement of that attractions of this Park in the coming years.

• 인터넷정보학회논문지
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• 제11권3호
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• pp.131-137
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• 2010

현재 많은 박물관들이 유비쿼터스 기술과 함께 자신의 형태를 바꾸어 가고 있다. 기존에 유물에 부착된 정적인 텍스트 기반 정보만을 방문객에게 제공하는 전통적인 박물관과 달리, 이러한 유비쿼터스 박물관은 각종 PDA 혹은 휴대폰을 통해 유물에 대한 텍스트 정보뿐만이 아니라 음성, 동영상 등의 다양한 형태의 정보를 제공하고 있다. 그러나 이러한 기존 유비쿼터스 박물관은 각 방문객에게 유물 중심적인 정보만을 매우 단편적인 방법으로 제공하는 데 그치고 있다. 이러한 불리한 특성은 모든 방문객에게 획일적인 관람경로만을 제공하여 전시실의 혼잡을 야기하는 문제점이 있다. 이러한 한계성은 방문객에게 자신의 선호를 고려하여 보다 다양하고 유용한 유물 정보 제공에 대한 가장 큰 장벽이 될 수 있다. 본 논문에서는 방문객의 선호도에 따라 편안한 박물관 관람을 제공하는 새로운 최적의 관람 경로 검색 알고리즘을 제안한다. 또한 방문객의 박물관 관람 시 방문객들이 몇몇 쏠림 지역으로 모이는 것을 예방함으로써 박물관 관람의 편안함을 최대로 향상시키도록 한다.

• 지식경영연구
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• 제19권3호
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• pp.89-112
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• 2018

Under exhibition circumstances, exhibition advertising by organizer is a mean to promote exhibition service to exhibitors and visitors while general advertising is to promote products and services to consumers. The objective of this research is to suggest advertising strategies by seeing differences in the impact of information quality and media credibility on visitor intention depending on the types of exhibition. This study adopted Elaboration Likelihood Model to measure the impact of central and peripheral cues on advertising attitude and its consequence on visitor intention. We further examined how these influence processes were moderated by exhibition types of B2B and B2C. We conducted survey from B2B and B2C exhibitions respectively, and analyzed structural equation model and moderator regression. We found that first, among factors of information quality as a central cue, argument strength has a positive impact on attitude towards advertising. Second, we also found among factors of media credibility as a peripheral cue, media trustworthiness has a positive impact on attitude towards advertising. Lastly, this study revealed that a type of exhibition moderates the central and peripheral routes towards advertising attitude, showing that B2C visitors are influenced by factors of information quality, and B2B visitors rather by media credibility. This study yields implications in that it gives marketers of organizer a background to set different marketing strategies depending on the types of exhibition.