• 제목/요약/키워드: Users' satisfaction

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대형(大型) 종합경기장(綜合競技場) 외부공간(外部空間)의 이용후(利用後) 평가(評價)에 관(關)한 연구(硏究) - 천안(天安) 종합경기장(綜合競技場)의 설문지조사분석을 중심(中心)으로 - (A Study on the Post Occupancy Evaluation of The Grand Stadium Outside Area - Focusing on Cheon-an stadium through the questionnaires -)

  • 권오복;유창민;이은희;이재근
    • 한국환경복원기술학회지
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    • 제8권2호
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    • pp.56-64
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    • 2005
  • The objective of this study is to provide basic data for building better exterior spaces for stadiums in the future by analyzing the behavior of users, such as the satisfaction measure and the physical environment, after using the exterior space at an existing stadium. To achieve this, multiple methods of data gathering and analyses such as field surveys, documentary surveys, and questionnaires research were used in this study. In the survey of user satisfaction, regression analysis was conducted on all factors. Factor analysis was conducted on the variables that were classified into physical, functional, social, and psychological factors. The factors were then tested and based on the results, multiple regression analysis was conducted to measure the effects of the factors concerning satisfaction. A questionnaire research on the use of the exterior space of a stadium as well as the social and economic backgrounds of the users was also conducted in order to utilize the results for the basic data for analysis of satisfaction. According to the results of this study, the exterior space of a stadium satisfied overall expectations. However, it is deemed important to introduce various facilities and activity programs and to improve the exterior spaces for users in building stadiums in the future.

최종이용자탐색시스템의 이용과 이용자의 인지적 특성간의 관계 연구 (A Study of Users' Cognitive Characteristics Influencing upon the Usage of End-User Searching Systems)

  • 이상복
    • 한국문헌정보학회지
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    • 제27권
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    • pp.291-339
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    • 1994
  • The purpose of this study is to find personal characteristics that affect users' cognitive characteristics of system, and to verify correlations between this users' cognitive characteristics and selection of system usage in using end -user searching systems (EUSS), For corroborative analysis of this study, preliminary model was constructed referring to Davis' Technology Acceptance Model. The model consists of exogenous variables (personal characteristics) , parameter variables (perceived usefulness, perceived ease of use), and effect variables (selection of system usage), When exogenous variables affect parameter variables, exogenous variables are independent variables and parameter variables are dependent variables. In addition, in correlation of parameter variables, which have been affected by exogenous variables, with effect variables, parameter variables are independent variables and effect variables are dependent variables, As for the research methodology, this study regards the Academic Information System connected with the Internet as EUSS, So questionnaires have been sent to researchers in universities who were conducting direct searching for the system. 229 valid responses to questionnaires have been analyzed according to Pearson Correlation Analysis and Stepwise Selection of Multiple Regression in the statistical software packages, 'SPSS PC+'. The findings and conclusions made in this study are summarized as follows; 1. Among the personal characteristics (age, disciplinary, computer literacy level, perceived usefulness of use education and training, perceived satisfaction of end-user searching, perceived satisfaction of system characteristics), all characteristics but age affect perceived usefulness and perceived ease of use. Specifically, perceived satisfaction of end user searching and perceived satisfaction of system characteristics most affect perceived usefulness and perceived ease of use respectively. 2. Perceived usefulness and perceived ease of use have a direct effect on selection of system usage in using EUSS. 3, Perceived usefulness more affect selection of system usage than perceived ease of use in using EUSS.

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세대연령에 따른 국민임대주택 커뮤니티시설의 거주자 의식 및 요구에 관한 연구 (A Study on Consciousness and Needs of Residents by Age about National Rental Apartment Community Facilities)

  • 황연숙;장아리
    • 한국실내디자인학회논문집
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    • 제19권3호
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    • pp.145-153
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    • 2010
  • The purpose of this study is to find out apartment residents' consciousness and needs of their community facility by age group as to provide basic data for future community facility planning. For this study, 12 national rental apartment complexes in the Seoul Metropolitan area were selected, and the residents of diverse age groups were surveyed including children, adolescents, adults, and elders regarding their attitude, satisfaction, and necessity of using the community space, and their requests for programs and locations of the community space. As for the analysis method, statistical software, SPSS for Windows 14.0, was used, and total of 891 questionnaires were analyzed for the survey. The findings of this study are as follows. 1) As to major activities in national rental apartment community facilities, older residents tended to show more interest in health, while younger residents tended to show more interest in leisure. 2) The residents' satisfaction about community facilities was the highest among children, and was the lowest among adults in general. Particularly, the facilities that were designed for specific age groups of users showed high satisfaction among users. Therefore, community facilities need to be planned in consideration of each age group of users. 3) Residents' requests for community facilities, in general, were found more among adults and elders than among children and adolescents. Elders made requests for the green environment, and adults made requests for facilities for family uses. 4) As to the results of surveying the requests about community facility programs, children, adolescents, and adults all made requests for programs regarding leisure activities. However, elders made requests for programs related to health or communication with neighbors. Therefore, the purposes and requests of using community facilities need to be identified precisely and then plan them accordingly and effectively.

대학기숙사 교육기능공간의 매개변수를 통한 인과분석 (Causal Analysis of Education Function Space Parameters of University Dormitory)

  • 박행자;박성진;노영란
    • 한국주거학회논문집
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    • 제21권4호
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    • pp.23-31
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    • 2010
  • This study aims to examine the educational function space of university dormitories at local universities with corridor centered structure in Honam area regions based on direct and indirect parameters on the whole satisfaction of users in residential environment factors and personal characteristics. First, according to relations among parameters, educational and cultural activities of four major activities within the dormitory had indirect influences on social activities, eating and sleeping activities had no direct influence on other activities. And social activity had direct influence on the general satisfaction as an important parameter and educational and cultural activities had indirect influence on the whole satisfaction through social activities. Detailed results show that, in the first educational activities directly affecting the lighting and air conditioning facilities (0.22), safety (0.326), Territoriality (0.327), the space density (-0.167), directions (-0.166) and yeohyang having personal characteristics and the safety of the second cultural activities (0.183), Territoriality (0.361), Aesthetics (-0.13) and the personal characteristics Sex (-0.179), the direct effect, third, and erosion has a direct impact on activity The flexibility of the space factor (-0.128) and Territoriality (0.38) and the personal characteristics grade (0.172), respectively. Fourth in social activities directly affecting the pathfinding (-0.104), and parameter, education (0.388) and cultural activities (0.445), and some of the factors affecting the indirect lighting and air conditioning facilities, safety, and Territoriality, the space density, directions, grade, they could influence through educational activities to be analyzed. That is, territoriality in educational function space is the important factor that users react very sensitively in educational, eating and sleeping activities and educational function space must secure area and division considering personal and public use as the space accommodating activity which is lacking in unit residential space. Accordingly, the safety of educational function space in university dormitory is considered as the fundamental safety matter on the fire prevention, hygiene and cleanness for users in the satisfaction of educational and cultural activities.

서울지역 일반 한의원과 네트워크 한의원의 환자만족도 및 추천의사에 미치는 영향요인 비교 (Comparison of Patients' Satisfactions with General Korean Medicine Clinics and Networked Korean Medicine Clinics in Seoul, Korea)

  • 한혁규;오치석;류지선;임병묵
    • 대한예방한의학회지
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    • 제18권3호
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    • pp.57-67
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    • 2014
  • Objective : This study aimed to compare the patients' satisfactions with local Korean Medicine(KM) clinics and networked KM clinics, and to find out which factors had an effect on it. Method : Six local KM clinics and six networked KM clinics were selected, and patients' questionnaires on the satisfaction with KM clinic use were administered using exit poll method. The questionnaires were developed to measure satisfactions with facility, doctor and staffs, and services. 240 patients completed the questionnaires, and the data were statistically analyzed. Results : There was more diversity in patients' diseases among networked KM clinics users, however, treatments provided were not differentiated clinically between two types of KM clinics. Patients' satisfaction scores for local KM clinics were significantly higher than those for networked KM clinics in the aspects of doctors/staffs (9.35 vs 8.92, p<.01) and services (8.76 vs 8.42, p<.05). 90.0% of local KM clinic users expressed their willingness to recommend the clinics they used to others, while 75.0% of networked KM clinics users did. For both the local and networked clinics, 'KM doctors' kindness', and 'process and waiting time' were statistical factors affecting patients' satisfaction. Conclusion : The patients' satisfactions with general KM clinics were higher than those with networked KM clinics. Networked KM clinics need to develop services to meet the diverse medical demands which were created by them selves.

소셜네트워크 서비스(SNS)에서의 정보공유에 미치는 영향요인에 관한 연구 (A Study on the Factors Influencing Information Sharing in the Social Network Services)

  • 신호경;신지명;이호
    • 정보관리연구
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    • 제42권1호
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    • pp.137-156
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    • 2011
  • 본 연구에서는 SNS라는 사용자 중심의 온라인 정보서비스를 대상으로, SNS사용자 만족 및 정보공유에 영향을 미치는 요인들을 규명해 보고자 한다. 구체적으로, 애착 이론과 자기표현 이론을 중심으로 사용자들의 SNS에 대한 감정적 애착 및 자아표현이 사용자 만족 및 SNS에서의 정보공유에 미치는 영향을 연구하였다. 본 연구를 위해 문헌연구와 더불어 설문조사를 실시하였으며, 수집된 자료는 PLS(Partial Least Square)를 이용하여 측정모형 및 가설검증을 실시하였다. 분석결과, SNS사용자의 감정적 애착이 사용자 만족 및 정보공유에 긍정적 영향을 미치며, 사용자의 자기표현은 사용자 만족에는 긍정적 영향을 미치나 정보공유에는 유의한 영향을 미치지 않는 것으로 나타났다. 또한 사용자 만족은 정보공유에 대해 긍정적인 영향을 미치는 것으로 나타났다. 이 외에 본 연구결과에 대한 의의 및 한계점을 논의하였으며, 향후 연구에 대한 시사점도 언급하였다.

기술수용태도에 따른 WCDMA 서비스의 기능별 만족도가 서비스 이용의향에 미치는 영향에 대한 탐색적 연구 (Exploratory Research on Relationship between the satisfaction of WCDMA and the Intention to use: Focused on the role of the customer's attitude of technology adoption)

  • 김명수;김영진
    • 한국산학기술학회논문지
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    • 제10권9호
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    • pp.2306-2312
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    • 2009
  • 최근 이동통신 사업자들은 기존의 CDMA 서비스에서 차세대 이동통신 서비스인 WCDMA 서비스로의 전환을 적극적으로 시도하고 있다. 그러나 여러 이유로 인해 계획보다는 시장 전환이 지연되고 있는 실정이다. 따라서 본 연구에서는 기존 WCDMA 이용자들을 대상으로 WCDMA 각 세부 서비스의 기능에 대한 만족도와 향후 서비스 지속 이용 의향간의 관계를 분석하였다. 또한 WCDMA가 신규 서비스인 점을 고려해 소비자의 기술 수용 태도를, 이들 서비스 기능에 대한 만족도와 향후 지속 이용 의향 간의 관계에 있어, 조절 변수로 설정하여 추가적으로 중재 회귀 분석을 실시하였다. 본 연구의 분석 결과는 향후 WCDMA 제공 전략에 있어 실무자들에게 유용한 시사점을 제공할 수 있을 것으로 기대한다.

공공도서관의 ESG경영이 도서관 인식, 이용자 만족도 및 재이용 의도에 미치는 영향 (A Study on the Effect of Public Libraries' ESG Management on Its Perception, User Satisfaction, and the User's Intention to Revisit)

  • 정미옥
    • 한국문헌정보학회지
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    • 제58권1호
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    • pp.303-328
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    • 2024
  • 본 연구는 공공도서관의 ESG경영이 도서관 인식, 이용자 만족도 및 재이용 의도에 영향을 미치는가를 파악하기 위해 연구모형을 설계하고 검증하였다. 이를 위해 서울지역 25개와 경기지역 6개 등에서 도서관을 이용하는 이용자를 대상으로 설문조사를 실시하여 유효표본 247부를 연구에 사용하였다. 분석 결과, ESG경영의 환경과 사회는 도서관 인식과 이용자 만족도에 정(+)의 영향을 미치는 결과를 보였으며, 도서관 인식은 이용자 만족도와 재이용 의도에 정(+)의 영향을, 마지막으로 이용자 만족도는 재이용 의도에 정(+)의 영향을 미치는 것으로 확인되었다. 결과적으로 ESG경영이 도서관 인식, 이용자 만족도 및 재이용 의도에 영향을 미침으로서 일상적인 삶 속으로 확장된 효과를 다양하게 공공도서관에 반영되는 것으로 추론할 수 있다. 또한 도서관은 이용자들에게 윤리적이고 도덕적인 의미가 상대적으로 크기 때문에 ESG경영을 통해 긍정적이고 진정성 있는 만족도를 제공한다면 이용자들의 재이용 의도를 보이는 것을 확인할 수 있다. 도서관에 도움이 될 수 있는 전략과 개선방안을 제시하였다는 점에서 실무적으로 의의를 지닌다.

공공도서관 이용자들의 사서인식도에 관한 연구 (A study about the public library users, cognition degree for librarians)

  • 임동빈
    • 한국도서관정보학회지
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    • 제24권
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    • pp.275-300
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    • 1996
  • The writer obtained a Conclusion through this thesis as follows: First : There a n.0, ppeared that users, Cognition degree for librarian's Social status is very high. As it were, response for questioning about librarian's scholarly attainments and business type is almost accurate that we anticipate the expectation value for the librarian is very high. Second : The satisfaction degree of information services acquired by the users through public library was very skeptic. Due to the poorness of information media that we wish, and deterioration of data, it losed its qualification as a creation organization for the true information, but lots of people emphasized their opinion it only role as a "study room". Third : A questioning about librarian"s assiduity in the public library, there are lots of users Complain. Main factor of that dissatisfaction is Unkindness, and business like(duplicated) assiduity. Not only this but main desire to the public library in pusan down town by the users is also a n.0, ppeared as Kind Service. Fourth : General Controversial points in public libraries in pusan area indicated by the users who responded to the subjective questions are poor data, lack of kind service attitude and poor facilities.oor facilities.

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공공기관의 담장개방효과가 이용만족도에 미치는 영향분석 -서울특별시 구청을 중심으로- (An Analysis of the Effect of Opened-fence of Public Buildings on Users'Satisfaction)

  • 서주환;이준근
    • 한국조경학회지
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    • 제29권6호
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    • pp.21-26
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    • 2002
  • The propose of this study is to suggest objective data to be utilized for a plan and the improvement of open space through the analysis of people's behaviour and satisfaction after the introduction of an opened-fence around offices followed by a plan for wall-afforestation of public institution's. The sites examined are four offices; two of them have opened-walls and the others have traditional enclosure. Analysis of frequency is conducted to understand the actual use according to people's individual peculiarities. Pearson's correlation analysis, t-test, multiple regression analysis are carried out to find out relations of fluents. In the end, the satisfaction is high in public institution satisfaction, entrance, space perception. stability, Landscaped office with opened-fence rather than fence, and the increase in usage of fluent of public institution satisfaction, entrance, space perception. stability, confusion brings about rising of use-satisfaction. Satisfaction with the exterior of building is the most important variable that influences the whole urban open space. Furthermore the influences of the approach and stability having connection with open or not-open fence is major variable affecting satisfaction of use of open space. Whether open or not is important factor on satisfaction of open space of office building. Through this study, we can find that opened fence determines use satisfaction of resting space of outdoor-office. So factors affecting satisfaction must be regarded as important requisite on planning, design, development and management in plan for afforestation of fence at public institution.