• Title/Summary/Keyword: Users' satisfaction

Search Result 2,216, Processing Time 0.026 seconds

A Study on the User Satisfaction of Pedestrian Environment in the Underground Public Pedestrian Facility - Focusing on the Yeongnam province - (지하공공보도시설 보행환경의 사용자 만족도연구 - 영남지역 사례를 중심으로 -)

  • Park, Jung-Ho;Choi, Jae-Won;Choi, Young-Oh;Lee, Ho-Young
    • KIEAE Journal
    • /
    • v.13 no.3
    • /
    • pp.129-134
    • /
    • 2013
  • This study is to search for improvement of Pedestrian Environment through User Satisfaction on Underground Public Pedestrian Facility. Development of large scale underground spaces has been increased by urban multi-dimensional. However, concern for practical users is in lack because the aim of the development is to obtain profit. Thus, this study have tried to find consideration of architectural factors of underground public pedestrian facility in Yeongnam province for pedestrians. Also, the study have tried to find improvement for the architectural factors depending on an evaluation index of pedestrian environment and satisfaction of the practical users.

Investigation of Users' Satisfaction of Control & Operation Technology Development for Secure Container Transportation (컨테이너 화물 안전수송을 위한 관제 및 운용기술 개발에 관한 사용자 만족도)

  • Ha, Chang-Seung;Hwang, Seok-Jun;Sohn, Bo-Ra
    • Journal of Fisheries and Marine Sciences Education
    • /
    • v.24 no.4
    • /
    • pp.482-493
    • /
    • 2012
  • Logistics security has been enhanced to control cargo containers effectively and safely in global logistics. In response to the change, This study describes the system now being developed that tracks container position, watches cargo security status and gets informations of surrounding until the cargos arrived at its destination. We examine completion and satisfaction of the product for prospective users. For this, considering earlier studies about customer trust, satisfaction, service quality and purchase decision, we analyse an effect among the variables empirically. As a result, when the program is released, we examine customers' satisfaction and purchase decision for the informations to be offered from the program.

Analyzing the Impact of Value Satisfaction on Behavioral Intention to Use E-Resources

  • Kumar, Vinod;Garg, Ruchi Jain;Vandana, Vandana;Zia, Adil
    • Journal of Information Science Theory and Practice
    • /
    • v.10 no.3
    • /
    • pp.1-14
    • /
    • 2022
  • The present study investigates the impact of perceived value metrics in driving satisfaction and behavioral intention to use e-resource among its users. Utilitarian, hedonic, uniqueness, epistemic, and economic are key values selected for the purpose of investigation in the study. This empirical study is carried out through a survey and responses have been analyzed using structural equation modelling. The target group is selected by means of simple random sampling (users of e-resources in selected business schools). Findings of the study reveal that utilitarian values, hedonic values, epistemic values, and uniqueness values have a significant impact on the usage intention of e-resources; however, economic values reflect an insignificant relationship to intention to use e-resources. The study is a distinctive piece of work on investigating the most and the least significant value(s) associated with satisfaction and usage intentions of e-resources.

Generation Z and Its OTT Usage Patterns: The Case of Netflix in Korea

  • Ahn, Jungah
    • International Journal of Contents
    • /
    • v.18 no.1
    • /
    • pp.65-75
    • /
    • 2022
  • This study aims to reveal the various differences within the factors that influence use satisfaction, continuous use intention, and media substitution intention, specifically in regard to the use motives and use behaviors of Netflix viewers. This study's results demonstrate that the following various factors affected use satisfaction, continuous use intention, and media substitution intention in differential ways. Firstly, the diversity of content influenced use satisfaction to a greater degree than social relations; and the diversity of content, social relations, and active participation all positively influenced continuous use intention. In other words, the more positively users appreciated the diversity of content, and the more strongly they had social relations, and the more actively they participated within communities, the greater degree to which they increased their continuous use intention for Netflix. However, the diversity of content and the convenience of use also had a negative effect on the media substitution intention for Netflix, which means that the more diverse the content and the more convenient the use of Netflix, the fewer the number of users who intended to cancel Netflix and subscribe to another OTT service or resubscribe to traditional media sources.

Analysis of Relation between Safety Needs and Life Satisfaction of Security Safety System Users (경비안전시스템 이용자들의 안전욕구와 생활만족에 대한 관계 분석)

  • Choi, Jeong-Il;Jang, Ye-Jin
    • Convergence Security Journal
    • /
    • v.18 no.3
    • /
    • pp.141-148
    • /
    • 2018
  • The purpose of this study is to analyze the safety needs and life satisfaction of users of security system. The contents of the questionnaire consisted of "safety need, use satisfaction, life satisfaction". As a result of the analysis, Chronbach's alpha coefficient was calculated as 0.897 for safety needs, 0.888 for use satisfaction, and 0.887 for life satisfaction. The items were found to have internal consistency. In the validation of discriminant validity, both AVE and CR values were found to be 0.6 or more than the reference value of 0.8. The intuitiveness of the variables used in this study was found to be largely secured. As the hypothesis test result, the standardization factor was calculated as 0.993 for 'safety needs ⇨ use satisfaction' and 0.453 for 'use satisfaction ⇨ life satisfaction', and both hypotheses were positive. As a result of the verification, it was analyzed that the higher the user's safety needs, the higher the use satisfaction, and the higher the use satisfaction, the higher the life satisfaction.

  • PDF

Antecedents of Complaining Behavior and Complaint Responses of Library and Information Center Users (도서관.정보센터 이용자 불평행동의 선행요인과 유형)

  • 오동근
    • Journal of Korean Library and Information Science Society
    • /
    • v.32 no.1
    • /
    • pp.261-283
    • /
    • 2001
  • This study investigates the antecedents of the complaining behaviors and complaint responses of the library and information center users based on the theoretical backgrounds and suggests eight propositions and conceptual model for the library and information center. It examines as the antecedents, satisfaction/dissatisfaction, attitude toward complaining, likelihood of success, materials/facilities/service importance, attribution, loyalty, and justices; and as complaint responses. exit, voice(redress seeking), negative word-of-mouth, and third party complaints.

  • PDF

The Need for Information Literacy Instruction for Public Library Internet Service Users (공공도서관의 인터넷서비스 이용자를 위한 정보이용능력 지도의 필요성에 관한 연구)

  • Chang, Yun-Keum
    • Journal of the Korean BIBLIA Society for library and Information Science
    • /
    • v.16 no.1
    • /
    • pp.27-43
    • /
    • 2005
  • This research is a study designed to identify the needs for information literacy instruction for the U.S. public library Internet service users. The levels and needs of Internet service users as well as the development and effectiveness of the Internet services at the U.S. public libraries were investigated. The survey was administered to the Internet service users at four public libraries in the upper Midwest region of the U.S.A total of 386 surveys were collected and analyzed. The result showed that as the years of Internet use experience and the level of expertise increases, user satisfaction decreases. However, the users who had taken any Internet class showed more satisfaction than who had not. This research offers a new direction and need for information literacy instruction for public library Internet service users.

  • PDF

A study on mobile internet users′ lifestyle and service preference (모바일 인터넷 사용자의 유형 및 서비스 선호도 연구)

  • 고은주;이수진
    • Journal of the Korean Home Economics Association
    • /
    • v.42 no.3
    • /
    • pp.195-209
    • /
    • 2004
  • The purpose of this study was 1) to examine the usage of mobile internet by cell phone or palm pilot, etc., 2) to analyze mobile users' lifestyles, 3) to examine preferred fashion services according to users' lifestyles and 4) to investigate service satisfaction and preference with the mobile internet. 193 university students in Seoul were randomly selected as subject. The data was analyzed using descriptive statistics (i.e., percentage, frequency), factor analysis, cluster analysis and ANOVA. The results of the study were as follows: first, most mobile users spent 10 min a day for using the mobile internet (i.e., short message service) mainly in transportation vehicles. Secondly, five factors in the mobile users' lifestyle were named as: 'surfer', 'absorber', 'expert', 'accepter' and 'enthusiast'. Thirdly, two factors in the preferences of fashion service on mobile internet were 'customized information service' and 'ordinary information service'. Fourthly, according to the internet lifestyle, mobile users were classified into three groups: 'mania group', 'follower group', and 'veteran group'. The mania group was the highest group in mobile service satisfaction and service preference. Marketing implications are discussed for the successful mobile business in clothing and textile industry.

Associations between Cigarette and Electronic Cigarette Use and Sleep Health in Korean Adolescents: An Analysis of the 14th (2018) Korea Youth Risk Behavior Surveys (한국 청소년의 일반담배 및 전자담배 사용과 수면건강과의 관계: 제14차(2018년) 청소년건강행태조사 자료 분석)

  • Lee, Bo Gyeong;Lee, Haein
    • Journal of Korean Academy of Nursing
    • /
    • v.51 no.3
    • /
    • pp.380-389
    • /
    • 2021
  • Purpose: This study aimed to understand the relationship between cigarette and electronic cigarette (e-cigarette) use and sleep health among Korean adolescents. Methods: Using the 14th Korea Youth Risk Behavior Survey, we included 52,928 adolescents who responded to sleep satisfaction and sleep duration. Participants were classified into four groups: non-users, cigarette-only users, e-cigarette-only users, and dual users of both products. To examine the associations between cigarette and e-cigarette use and sleep health, data were analyzed using complex samples cross tabulation and complex samples logistic regression. Results: Of the four groups, dual users reported the lowest level of sleep satisfaction and sleep duration; 57.0% and 86.9% of dual users were not satisfied with their sleep and have insufficient sleep duration, respectively. The proportion of students who were not satisfied with their sleep was higher among cigarette-only users compared to e-cigarette-only users (52.7% vs. 45.8%), but the two groups reported similar rates of insufficient sleep duration (84.2% vs. 84.3%). Compared to non-users, cigarette-only users, e-cigarette-only users, and dual users were more likely to not be satisfied with sleep (odds ratios [ORs] were 1.49, 1.36, and 1.75, respectively) and had significantly higher odds of experiencing insufficient sleep duration (ORs were 1.85, 2.06, and 2.34, respectively). Conclusion: E-cigarette-only use and dual use as well as cigarette-only use were associated with poor sleep health. Therefore, to improve adolescent sleep health, health professionals should provide sleep intervention strategies considering the association between smoking and sleep health.