Analyzing the Impact of Value Satisfaction on Behavioral Intention to Use E-Resources |
Kumar, Vinod
(Indian Institute of Information Technology)
Garg, Ruchi Jain (MBA Department, SRMS College of Engineering and Technology) Vandana, Vandana (Jagannath International Management School) Zia, Adil (College of Business, Al Baha University) |
1 | Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16(1), 74-94. https://doi.org/10.1007/BF02723327. DOI |
2 | Bar-Ilan, J., Peritz, B. C., & Wolman, Y. (2003). A survey on the use of electronic databases and electronic journals accessed through the web by the academic staff of Israeli universities. The Journal of Academic Librarianship, 29(6), 346-361. https://doi.org/10.1016/j.jal.2003.08.002. DOI |
3 | Black, T. R. (1999). Doing quantitative research in the social sciences: An integrated approach to research design, measurement and statistics. Sage. |
4 | Borrego, A., Anglada, L., Barrios, M., & Comellas, N. (2007). Use and users of electronic journals at Catalan Universities: The results of a survey. The Journal of Academic Librarianship, 33(1), 67-75. https://doi.org/10.1016/j.acalib.2006.08.012. DOI |
5 | Boyer, K. K., Hallowell, R., & Roth, A. V. (2002). E-services: operating strategy-a case study and a method for analyzing operational benefits. Journal of Operations Management, 20(2), 175-188. https://doi.org/10.1016/S0272-6963(01)00093-6. DOI |
6 | Carlsson, C., Carlsson, J., Hyvonen, K., Puhakainen, J., & Walden, P. (2006, January 4-7). Adoption of mobile devices/services - searching for answers with the UTAUT. Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06) (p. 132a). IEEE. |
7 | Carmines, E. G., & Zeller, R. A. (1979). Reliability and validity assessment. Sage. |
8 | Cheng, Y. M. (2014). Why do users intend to continue using the digital library? An integrated perspective. Aslib Journal of Information Management, 66(6), 640-662. https://doi.org/10.1108/AJIM-05-2013-0042. DOI |
9 | Chong, A. Y. L., Chan, F. T. S., & Ooi, K. B. (2012a). Predicting consumer decisions to adopt mobile commerce: Cross country empirical examination between China and Malaysia. Decision Support Systems, 53(1), 34-43. https://doi.org/10.1016/j.dss.2011.12.001. DOI |
10 | Pihlstrom, M., & Brush, G.J. (2008). Comparing the perceived value of information and entertainment mobile services. Psychology & Marketing, 25(8), 732-755. https://doi.org/10.1002/mar.20236. DOI |
11 | Pura, M. (2005). Linking perceived value and loyalty in location-based mobile services. Managing Service Quality, 15(6), 509-538. https://doi.org/10.1108/09604520510634005. DOI |
12 | Sampath Kumar, B. T., & Kumar, G. T. (2010). Perception and usage of e-resources and the internet by Indian academics. The Electronic Library, 28(1), 137-156. https://doi.org/10.1108/02640471011023432. DOI |
13 | Saye, J. D. (2001). The organization of electronic resources in the library and information science curriculum. OCLC Systems & Services, 17(2), 71-78. https://doi.org/10.1108/10650750110383604. DOI |
14 | Sharma, C., Singh, L., & Sharma, R. (2011). Usage and acceptability of e-resources in National Dairy Research Institute (NDRI) and National Bureau of Animal Genetic Resources (NBAGR), India. The Electronic Library, 29(6), 803-816. https://doi.org/10.1108/02640471111188024. DOI |
15 | Sweeney, J. C., & Soutar, G. N. (2001). Consumer perceived value: The development of a multiple item scale. Journal of Retailing, 77(2), 203-220. https://doi.org/10.1016/S0022-4359(01)00041-0. DOI |
16 | Tian, K. T., & McKenzie, K. (2001). The long-term predictive validity of the consumers' need for uniqueness scale. Journal of Consumer Psychology, 10(3), 171-193. https://doi.org/10.1207/s15327663jcp1003_5. DOI |
17 | Chong, A. Y. L., Ooi, K. B., Lin, B., & Bao, H. (2012b). An empirical analysis of the determinants of 3G adoption in China. Computers in Human Behavior, 28(2), 360-369. https:// doi.org/10.1016/j.chb.2011.10.005. DOI |
18 | Thong, J. Y. L., Hong, S. J., & Tam, K. Y. (2006). The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance. International Journal of Human-Computer Studies, 64(9), 799-810. https://doi.org/10.1016/j.ijhcs.2006.05.001. DOI |
19 | Wu, J. H., & Wang, S. C. (2005). What drives mobile commerce?: An empirical evaluation of the revised technology acceptance model. Information & Management, 42(5), 719-729. https://doi.org/10.1016/j.im.2004.07.001. DOI |
20 | Yang, K., & Jolly, L. D. (2009). The effects of consumer perceived value and subjective norm on mobile data service adoption between American and Korean consumers. Journal of Retailing and Consumer Services, 16(6), 502-508. https://doi.org/10.1016/j.jretconser.2009.08.005. DOI |
21 | Colepicolo, E. (2015). Information reliability for academic research: review and recommendations. New Library World, 116(11/12), 646-660. https://doi.org/10.1108/NLW-05-2015-0040. DOI |
22 | Lee, B. C., Yoon, J. O., & Lee, I. (2009). Learners' acceptance of e-learning in South Korea: Theories and results. Computers & Education, 53(4), 1320-1329. https://doi.org/10.1016/j.compedu.2009.06.014. DOI |
23 | Dominici, G., & Palumbo, F. (2013). How to build an elearning product: Factors for student/customer satisfaction. Business Horizons, 56(1), 87-96. https://doi.org/10.1016/j.bushor.2012.09.011. DOI |
24 | Garg, R. J., Kumar, V., & Vandana. (2017). Factors affecting usage of e-resources: Scale development and validation. Aslib Journal of Information Management, 69(1), 64-75. https://doi.org/10.1108/AJIM-07-2016-0104. DOI |
25 | Ha, J., & Jang, S. C. S. (2010). Perceived values, satisfaction, and behavioral intentions: The role of familiarity in Korean restaurants. International Journal of Hospitality Management, 29(1), 2-13. https://doi.org/10.1016/j.ijhm.2009.03.009. DOI |
26 | Habiba, U., & Ahmed, S. M. Z. (2021). ICT infrastructure and access to online services: Determining the factors affecting faculty satisfaction with university-subscribed resources. International Information & Library Review, 53(2), 112-130. https://doi.org/10.1080/10572317.2020.1794204. DOI |
27 | Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis. Prentice Hall. |
28 | Hendal, B. A. (2020). Kuwait University faculty's use of electronic resources during the COVID-19 pandemic. Digital Library Perspectives, 36(4), 429-439. https://doi.org/10.1108/DLP-04-2020-0023. DOI |
29 | Zhang, L., Ye, P., & Liu, Q. (2011). A survey of the use of electronic resources at seven universities in Wuhan, China. Program, 45(1), 67-77. https://doi.org/10.1108/00330331111107402. DOI |
30 | Zeglat, D., Shrafat, F., & Al-Smadi, Z. (2016). The impact of the e-service quality (E-SQ) of online databases on users' behavioural intentions: A perspective of postgraduate students. International Review of Management and Marketing, 6(1), 1-10. https://www.econjournals.com/index.php/irmm/article/view/1431. |
31 | Zhang, Y., Lo, P., So, S., & Chiu, D. K. W. (2020). Relating library user education to business students' information needs and learning practices: A comparative study. Reference Services Review, 48(4), 537-558. https://doi.org/10.1108/RSR-12-2019-0084. DOI |
32 | Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411-423. https://doi.org/10.1037/0033-2909.103.3.411. DOI |
33 | Hong, S. J., Tam, K. Y., & Kim, J. (2006). Mobile data service fuels the desire for uniqueness. Communications of the ACM, 49(9), 89-94. https://doi.org/10.1145/1151030.1151034. DOI |
34 | Hong, S. J., Thong, J. Y. L., Moon, J. Y., & Tam, K. Y. (2008). Understanding the behavior of mobile data services consumers. Information Systems Frontiers, 10(4), 431-445. https://doi.org/10.1007/s10796-008-9096-1. DOI |
35 | Hu, P. J. H., Brown, S. A., Thong, J. Y. L., Chan, F. K. Y., & Tam, K. Y. (2009). Determinants of service quality and continuance intention of online services: The case of eTax. Journal of the American Society for Information Science and Technology, 60(2), 292-306. https://doi.org/10.1002/asi.20956. DOI |
36 | Dodds, W. B., Monroe, K. B., & Grewal, D. (1991). Effects of price, brand, and store information on buyers' product evaluations. Journal of Marketing Research, 28(3), 307-319. https://doi.org/10.1177/002224379102800305. DOI |
37 | Hoelter, J. W. (1983). The analysis of covariance structures: Goodness-of-fit indices. Sociological Methods & Research, 11(3), 325-344. https://doi.org/10.1177/0049124183011003003. DOI |
38 | Jensen, H. R. (1996). The interrelationship between customer and consumer value. Asia Pacific Advances in Consumer Research, 2, 60-63. https://www.acrwebsite.org/volumes/11532/volumes/ap02/AP-02. |
39 | Joo, S., & Choi, N. (2016). Understanding users' continuance intention to use online library resources based on an extended expectation-confirmation model. The Electronic Library, 34(4), 554-571. https://doi.org/10.1108/EL-02-2015-0033. DOI |
40 | Joo, S., & Lee, J. Y. (2011). Measuring the usability of academic digital libraries: Instrument development and validation. The Electronic Library, 29(4), 523-537. https://doi.org/10.1108/02640471111156777. DOI |
41 | Kumar, V., Rahman, Z., & Kazmi, A. A. (2016). Assessing the influence of stakeholders on sustainability marketing strategy of Indian companies. SAGE Open, 6(3). https://doi.org/10.1177/2158244016667991. DOI |
42 | Kerlinger, F. N. (1986). Foundations of behavioral research. 3rd ed. Holt, Rinehart and Winston. |
43 | Kim, B., & Han, I. (2009). What drives the adoption of mobile data services? An approach from a value perspective. Journal of Information Technology, 24(1), 35-45. https://doi.org/10.1057/jit.2008.28. DOI |
44 | Kim, Y., Lee, J. D., & Koh, D. (2005). Effects of consumer preferences on the convergence of mobile telecommunications devices. Applied Economics, 37(7), 817-826. https://doi.org/10.1080/0003684042000337398. DOI |
45 | Lee, J. Y., Paik, W., & Joo, S. (2012). Information resource selection of undergraduate students in academic search tasks. Information Research, 17(1), 511. http://informationr.net/ir/17-1/paper511.html. |
46 | Lopez-Nicolas, C., Molina-Castillo, F. J., & Bouwman, H. (2008). An assessment of advanced mobile services acceptance: Contributions from TAM and diffusion theory models. Information & Management, 45(6), 359-364. https://doi.org/10.1016/j.im.2008.05.001. DOI |
47 | Lu, J., Yao, J. E., & Yu, C. S. (2005). Personal innovativeness, social influences and adoption of wireless Internet services via mobile technology. The Journal of Strategic Information Systems, 14(3), 245-268. https://doi.org/10.1016/j.jsis.2005.07.003. DOI |
48 | Olle, C., & Borrego, A. (2010). Librarians' perceptions on the use of electronic resources at Catalan academic libraries: Results of a focus group. New Library World, 111(1/2), 46-54. https://doi.org/10.1108/03074801011015685. DOI |
49 | Madhusudhan, M. (2010). Use of electronic resources by research scholars of Kurukshetra University. The Electronic Library, 28(4), 492-506. https://doi.org/10.1108/02640471011033684. DOI |
50 | Nunnally, J. C. (1978). Psychometric theory. 2nd ed. McGrawHill. |
51 | Ostrom, A., & Iacobucci, D. (1995). Consumer trade-offs and the evaluation of services. Journal of Marketing, 59(1), 17-28. https://doi.org/10.2307/1252011. DOI |
52 | Pagani, M. (2004). Determinants of adoption of third generation mobile multimedia services. Journal of Interactive Marketing, 18(3), 46-59. https://doi.org/10.1002/dir.20011. DOI |
53 | Rouibah, K., & Hamdy, H. (2009). Factors affecting information communication technologies usage and satisfaction: Perspective from instant messaging in Kuwait. Journal of Global Information Management, 17(2), 1-29. http://doi.org/10.4018/jgim.2009040101. DOI |
54 | Setterstrom, A. J., Pearson, J. M., & Orwig, R. A. (2013). Web-enabled wireless technology: An exploratory study of adoption and continued use intentions. Behaviour & Information Technology, 32(11), 1139-1154. https://doi.org/10.1080/0144929X.2012.708785. DOI |
55 | Lu, J., Liu, C., Yu, C. S., & Wang, K. (2008). Determinants of accepting wireless mobile data services in China. Information & Management, 45(1), 52-64. https://doi.org/10.1016/j.im.2007.11.002. DOI |
56 | Sirdeshmukh, D., Singh, J., & Sabol, B. (2002). Consumer trust, value, and loyalty in relational exchanges. Journal of Marketing, 66(1), 15-37. https://doi.org/10.1509/jmkg.66.1.15.18449. DOI |
57 | Bentler, P. M., & Chou, C. P. (1987). Practical issues in structural modeling. Sociological Methods & Research, 16(1), 78-117. https://doi.org/10.1177/0049124187016001004. DOI |
58 | Cronbach, L. J. (1951). Coefficient alpha and the internal structure of tests. Psychometrika, 16(3), 297-334. https://doi.org/10.1007/BF02310555. DOI |
59 | Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. https://deepblue.lib.umich.edu/bitstream/handle/2027.42/35622/b1378752.0001.001.pdf. |
60 | Shee, D. Y., & Wang, Y. S. (2008). Multi-criteria evaluation of the web-based e-learning system: A methodology based on learner satisfaction and its applications. Computers & Education, 50(3), 894-905. https://doi.org/10.1016/j.compedu.2006.09.005. DOI |
61 | Ameen, K. (2019). Graduate researchers' perceptions and expectations: An exploratory study about reference and information services. Reference Services Review, 48(2), 227-242. https://doi.org/10.1108/RSR-02-2019-0009. DOI |
62 | Abdul Rahman, A. R., & Mohezar, S. (2020). Ensuring continued use of a digital library: A qualitative approach. The Electronic Library, 38(3), 513-530. https://doi.org/10.1108/EL-12-2019-0294. DOI |
63 | Adams, D. A., Nelson, R. R., & Todd, P. A. (1992). Perceived usefulness, ease of use, and usage of information technology: a replication. MIS Quarterly, 16(2), 227-247. https://doi.org/10.2307/249577. DOI |
64 | Agarwal, N. K., Wang, Z., Xu, Y., & Poo, D. C. C. (2007, July 4-6). Factors affecting 3G adoption: an empirical study. Proceedings of the 11th Pacific Asia Conference on Information Systems (p. 256-270). Association for Information Systems. |
65 | Al-Debei, M. M., & Al-Lozi, E. (2014). Explaining and predicting the adoption intention of mobile data services: A valuebased approach. Computers in Human Behavior, 35, 326-338. https://doi.org/10.1016/j.chb.2014.03.011. DOI |
66 | Ali, N. (2005). The use of electronic resources at IIT Delhi Library: a study of search behaviours. The Electronic Library, 23(6), 691-700. https://doi.org/10.1108/02640470510635773. DOI |
67 | Azonobi, I. N., Uwaifo, S. O., & Tella, A. (2020). Determinants of postgraduates' use of electronic information resources in federal universities in Southern Nigeria. International Information & Library Review, 52(3), 202-215. https://doi.org/10.1080/10572317.2020.1783629. DOI |
68 | Tahir, M., Mahmood, K., & Shafique, F. (2010). Use of electronic information resources and facilities by humanities scholars. The Electronic Library, 28(1), 122-136. https://doi.org/10.1108/02640471011023423. DOI |
69 | Thong, J. Y. L., Hong, W., & Tam, K. Y. (2002). Understanding user acceptance of digital libraries: What are the roles of interface characteristics, organizational context, and individual differences? International Journal of Human-Computer Studies, 57(3), 215-242. https://doi.org/10.1016/S1071-5819(02)91024-4. DOI |