• 제목/요약/키워드: User-Level

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서비스 제공자와 서비스 이용자 간의 서비스품질에 관한 인식 차이 연구 - 대학 행정서비스를 중심으로 - (A Study of Perceptual Difference about Service Quality between Service Providers and Users - Focused on the Administrative Services of University -)

  • 박의정;유한주;송광석
    • 품질경영학회지
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    • 제39권1호
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    • pp.78-89
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    • 2011
  • A study for service quality is actively done but that for the quality level of the provided service recognized by the service provider for the same service, and for the difference in quality level of service use recognized by the service user is not relatively widely done. Thus, this study analyzed difference between the quality level of the provided service recognized by the service provider and the quality level of service use recognized by the service user, around administrative service as one of cores of the university service, and examined how difference between both service qualities have effect on business the business satisfaction level of the service provider. We measured the service level provided by the individual in charge of the administrative service of the A-university and examined the service quality in business by use of questionnaires. As the result, it was appeared that the quality level of the provided service recognized by the service provider for the same service quality was higher than the quality level of service use recognized by the service user. In addition, it was found that the quality level of the provided service recognized by the service provider had a significant effect on the service provider's business satisfaction level but the quality level of service use recognized by the service user had not effect on the business satisfaction level of the provider.

사생활 보호를 위한 생체 신호기반 컨택스트 분석 및 구분기법 (Context categorization of physiological signal for protecting user's privacy)

  • 최아영;우마 라쉬드;우운택
    • 한국HCI학회:학술대회논문집
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    • 한국HCI학회 2006년도 학술대회 1부
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    • pp.960-965
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    • 2006
  • Privacy and security are latent problems in pervasive healthcare system. For the sake of protecting health monitoring information, it is necessary to classify and categorize the various contexts in terms of obfuscation. In this paper, we propose the physiological context categorization and specification methodology by exploiting data fusion network for automatic context alignment. In addition, we introduce the methodologies for making various level of physiological context on the context aware application model, which is wear-UCAM. This physiological context has several layers of context according to the level of abstraction such as user-friendly level or parametric level. This mechanism facilitates a user to restrict access to his/her monitoring results based on the level of details in context.

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알뜰교통카드를 활용한 대중교통 최소서비스 수준 분석 기준 개선 방안 연구 (A Study on Improving Minimum Level of Service for Public Transportation Using Altteul Transport Card Data)

  • 심상우;정준영;오관교;김민석
    • 한국ITS학회 논문지
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    • 제22권3호
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    • pp.104-115
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    • 2023
  • 수요대응 교통수단 및 자율주행 대중교통서비스 등 이용자 중심의 대중교통서비스가 제공되고 있으나 수요대응 교통수단의 도입 기준인 대중교통 최소서비스 수준은 이용자의 대중교통 접근성을 확인할 수 있는 자료의 부재로 운영자 중심으로 평가되고 있다. 본 연구에서는 이용자의 대중교통 접근성을 파악할 수 있는 알뜰교통카드 데이터를 기반으로 법정동보다 작은 GRID 분석을 통해 동일 법정동 내에서도 대중교통 접근성이 차이가 있음을 확인하였고, 이를 기반으로 이용자 중심의 대중교통 최소서비스 수준 개선 방안을 제안하였다. 제안한 방식을 적용한 결과 현재 대중교통 최소서비스 수준에서는 확보 지역인 많은 법정동이 비확보 지역으로 분석되었다. 그러나 알뜰교통카드 데이터의 접근 시간은 이동 시간과 대기 시간을 포함하고 있으므로 확보 여부 판단 기준에 대한 추가적인 검토가 필요하다.

기업의 관계적 성과로서 기업소셜네트워크 이용자의 자발행동에 관한 연구 (A Study on User's Voluntary Behavior in Company Social Networks(CSN))

  • 강인원;조은선
    • 한국IT서비스학회지
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    • 제13권2호
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    • pp.35-53
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    • 2014
  • Company Social Networks (CSN) has emerged as a commonly used marketing channel. One of the most important advantages in CSN is the user's voluntary behavior as a relational performance. We classified level of voluntary behavior, as 'consumption', 'active participation', and 'creative contribution' to comprehend different relational performance of CSN. Moreover, we proposed research model to compare positive attitude and negative attitude. This study aims to investigate 'the process of user's voluntary behavior in CSN' which is causal relationship between benefits of CSN, user's attitude and voluntary behavior. Empirical results with 175 valid questionnaire data revealed that CSN benefit factors played a significant role in trust and distrust. Based on these effects, trust and distrust have different influences as level of voluntary behavior, just as proposed. For practitioners, it is crucial finding that users are more active behavior based on strong trust.

Improving water use efficiency in the Upper Central Irrigation Area in Thailand via soil moisture system and local water user training

  • Koontankulvong, Sucharit;Visessri, Supatra
    • 한국수자원학회:학술대회논문집
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    • 한국수자원학회 2022년도 학술발표회
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    • pp.8-12
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    • 2022
  • Water loss is one of the typical but challenging problems in water management. To reduced water loss or increase water efficiency, the pilot projects were implemented in the TTD's irrigation area. Modern soil moisture technology and local level water user training were conducted together as a mean to achieve improved water efficiency. In terms of technology, soil moisture sensors and monitoring system were used to estimate crop water requirement to reduce unnecessary irrigation. This was found to save 16.47% of irrigated water and 25.20% of irrigation supply. Further improvement of water efficiency was gained by means of local level water user training in which stakeholders were engaged in the network of communications and co-planning. The lessons learnt from the TTD pilot project was translated into good water management practices at local level.

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휴대용 단말기 기반의 재능 로봇 사용자 인터페이스 (Mobile Terminal-Based User Interface for Intelligent Robots)

  • 김기오;;박지환;홍순혁;전재욱
    • 정보처리학회논문지B
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    • 제13B권2호
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    • pp.179-186
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    • 2006
  • 사용자가 지능 로봇을 효율적으로 이용하려면 사용자와 지능 로봇을 연결해주는 사용자 인터페이스를 설계해야 한다. 본 논문에서는 지능 로봇의 기능과 자율화 수준에 따라 휴대용 단말기 기반의 사용자 인터페이스를 어떻게 구성해야 하는 지 분석하고, 이를 기반으로 PDA (Personal Digital Assistant)나 스마트폰과 같은 휴대용 단말기를 이용하여 지능 로봇을 원격에서 조종할 때 필요한 사용자 인터페이스를 개발하고자 한다. 영상 기반 인터페이스를 이용하면 사용자가 로봇의 동작을 직접 보면서 로봇을 조종할 수 있고, 지도 기반 인터페이스를 이용하면 전송되는 정보가 줄어들기 때문에 정보 전송 지연시간을 줄이면서 사용자가 로봇을 조종할 수 있다.

정보시스템 사용과 성과에 있어서 자발성의 조절효과에 관한 연구 (A Study on the Moderating Effect of Perceived Voluntariness in the Organizational Information System Usage and Performance)

  • 이승창;이호근;정창욱;정남호;서응교
    • Asia pacific journal of information systems
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    • 제19권2호
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    • pp.195-221
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    • 2009
  • According to an industry report, a large number of organizations have invested in Organizational Information System(OIS) in the past few years. Several research results indicate that successful investments in OIS lead to productivity enhancement, while failed ones result in undesirable consequences such as financial losses and dissatisfaction among employees. In spite of huge investments, however, many organizations have failed in achieving the hoped-for returns from OIS. Thus, understanding user acceptance, adoption, and usage of new IS(Information Systems) is an important issue for IS practitioners. Indeed, study of the user acceptance of new information system has been one of the most important research topics in the contemporary IS literature. Several theoretical models are tested to examine 'user acceptance' and 'usage behavior' in IS context. While many research models incorporate 'ease of use' or 'usefulness' as important factors in explaining user acceptance, Technology Acceptance Model(TAM) has been one of the most widely applied models in user acceptance and usage behavior. Even in recent IS studies that employ theories of innovation diffusion in the area of IS implementation, a major focus has been on the user's perception of information technologies. In this research, we study 'voluntariness' as an important factor in IS acceptance by users. Voluntariness is defined as "the degree to which the use of the innovation is perceived as being voluntary, or of free will" When examining the diffusion of accepting OIS, a thoughtful consideration should be given to 'perceived voluntariness.' Current article has following research questions: 1) What models are appropriate to explain the success of OIS? and 2) How does the 'voluntariness' affect the success of OIS? In order to answer these questions, a research model is proposed to describe the detailed nature of association among three independent variables (IT usage level, task interdependency, and organizational support), a mediating variable (IS usage), a dependent variable (perceived performance), and a moderating variable(perceived voluntariness). The central claim of this article is that organizations hardly realize expected returns from OIS investments unless perceived voluntariness is effectively managed after operating OIS. As an example of OIS in this study we have selected the Intranet of Republic of Korea Air Force (ROKAF). ROKAF has implemented the Intranet in an attempt to improve communication and coordination within the organization. To test our research model and hypotheses, survey questionnaires were first sent out to 400 Intranet users. With the assistance of ROKAF, Intranet users were initially identified among its members, and subjects were randomly drawn from the pool. 377 survey responses were finally returned. The unit of measurement and analysis in this research is a personal level. Path analysis based on structural equation modeling was used to test research hypotheses. Construct validity represents accordance between the theoretical base concept of constructs and its measurement items. Tests for the reliability and discriminant validity are accepted, thus verifying our survey instrument. In this research, we have proposed a conceptual framework to highlight the importance of perceived voluntariness after organization deploys OIS. The results of our analysis present several key finding. First, all three independent variables (IT usage level, task interdependency, and organizational support) have significant effects on IS usage, which will eventually improve performance. Thus, IS usage plays a mediating role between antecedent variables (IT usage level. task interdependency, and organizational support) and performance improvement. Second, the effect of the task dependency was the highest for IS usage among the three antecedent variables. This is highly plausible since one of the Intranet's major capabilities is to facilitate communication among members within an organization. Accordingly, we conclude that the higher the task dependency, the higher Intranet usage. The effect of user's IT usage level was the second, while the effect of the organizational support was the third. Finally, the perceived voluntariness plays a pivotal role in enhancing perceived performance in personal level after launching the Intranet. Relationships among investigated variables were significantly different between groups with a high level and a low level of voluntariness. The impact of the Intranet usage on the performance was greater in the higher level voluntariness group than in the lower one. For the lower level voluntariness group, the user's IT usage had the highest effect on the Intranet usage among the three antecedent variables. In short, our study suggests that the higher the perceived voluntariness is the more IS usage will be. Perceived voluntariness was found to have a moderating effect on the relationships among user IT usage level, task interdependency, IS usage, and perceived performance, supporting all the hypotheses on the moderating effect. Most of all, user IT usage level has the strongest influence on IS usage, indicating that users with superior IT usage are more likely to enjoy a high level of perceived performance.

사용자비용최적화를 통한 도로 설계서비스수준 산정방안 (The Method of Deciding Design Level of Service with Optimal User Cost)

  • 장재남;이용택;김호덕;장명순
    • 대한교통학회지
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    • 제18권2호
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    • pp.17-26
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    • 2000
  • 서비스수준(Level of Service)은 사용자측면에서 도로의 서비스를 평가하는 정성적 평가지표로 운전자의 적정 이동성을 결정하는 지표가 된다. 그러나 현재 서비스수준 기준은 경험적이며 정성적인 식이어서, 합리적인 도로설계와 운영을 위해서는 사용자에게 영향을 미치는 인자들을 보다 종합적이고 정량적으로 평가하는 것이 바람직하다. 따라서 본 연구에서는 사용자 비용(User Cost)의 직접효과측면에서, 현재 고속도로 기본구간의 서비스 수준의 효과척도(MOE)로 제시되고 있는 교통량대 용량비(v/c비)의 변화에 따른 사용자비용함수를 개발하였다. 분석대상지로 지방부 고속도로인 신갈-안산간 고속도로와 중부고속도로 기본구간(2km) 4곳을 대상으로 하였다. 해당지역의 사고자료, 교통량자료, 기하구조자료를 수집, 정리하고 교통량대 용량비와 관련비용과의 직접적인 함수관계를 도출함으로써, 사용자 비용을 최소화하는 교통량대 용량비 지점을 산정하였다. 대상구간의 사고비용함수, 운행비용함수, 통행시간비용함수를 분석한 결과, 사용자는 교통량대 용량비가 0.54인 지점에서 가장 적은 비용을 부담하게 되는 것으로 분석되었다. 이는 현행 KHCM이 제시하고 있는 지방부 고속도로 기본 구간의 교통량대 용량비인 0.70(서비스 수준C)과는 차이가 있는 것으로 나타나, 현재 기준에 따른 도로공급은 사용자비용을 증가시키고 있는 것으로 분석되었다.

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윈도우 유저 레벨 로봇 컴포넌트에 실시간성 지원 방법 (A Method to Support Real-time for User-level Robot Components on Windows)

  • 주민규;이진욱;장철수;김성훈;이철훈
    • 한국콘텐츠학회논문지
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    • 제11권7호
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    • pp.51-59
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    • 2011
  • 미래 시장을 선도할 핵심 분야로 지능형 서비스 로봇을 꼽을 수 있으며, 지능형 서비스 로봇은 인간과 공존하면서 육체적, 정신적, 감성적으로 인간을 보조하는 로봇이다. 지능형 서비스 로봇은 인간과 밀접한 관계를 맺으며 동작하기 때문에 지능형 서비스 로봇이 제공하는 핵심 서비스의 안정적인 수행은 로봇 사용자의 안전을 보장하기 위한 필수적인 고려사항이다. 이러한 안전성을 위해서는 정해진 시간마다 주기적으로 핵심 서비스를 수행시키는 실시간성이 필수 불가결한 요소이다. 현재 많은 로봇 컴포넌트들이 개발의 편의성을 위해 범용 운영체제인 윈도우를 사용하지만, 윈도우는 실시간성을 지원하지 않는 문제점이 있으며 실시간성 제공을 위해 RTX나 INtime과 같은 고가의 써드파티를 별도로 설치하여 사용해야 한다. 또한 로봇 컴포넌트는 유저 레벨에서 동작하기 때문에 유저영역에서 실시간성을 제공할 수 있는 방법에 대한 연구가 필요하다. 본 논문에서는 범용 운영체제 윈도우의 커널 레벨에서 실시간성을 제공하는 RTiK을 이용하여 유저 레벨에서 동작하는 함수를 주기적으로 동작시키는 방법을 설계 및 구현하였다.

Intelligent information filtering using rough sets

  • Ratanapakdee, Tithiwat;Pinngern, Ouen
    • 제어로봇시스템학회:학술대회논문집
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    • 제어로봇시스템학회 2004년도 ICCAS
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    • pp.1302-1306
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    • 2004
  • This paper proposes a model for information filtering (IF) on the Web. The user information need is described into two levels in this model: profiles on category level, and Boolean queries on document level. To efficiently estimate the relevance between the user information need and documents by fuzzy, the user information need is treated as a rough set on the space of documents. The rough set decision theory is used to classify the new documents according to the user information need. In return for this, the new documents are divided into three parts: positive region, boundary region, and negative region. We modified user profile by the user's relevance feedback and discerning words in the documents. In experimental we compared the results of three methods, firstly is to search documents that are not passed the filtering system. Second, search documents that passed the filtering system. Lastly, search documents after modified user profile. The result from using these techniques can obtain higher precision.

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