• Asia pacific journal of information systems
• /
• v.15 no.4
• /
• pp.61-87
• /
• 2005

This paper has two primary objectives: (1) to propose a comprehensive theoretical model that incorporates valuable insights from two complementary streams of research, and (2) to empirically test the model that explain the task-media fit and satisfaction of customer contact center users. The comprehensive model was tested using LISREL analysis on the sample of 232 users who have experience with the customer contact center. The model was supported in customer contact center context, accounting for 29% of the variance in the task-media fit, 53% of the variance in the perceived ease of use, 61% of the variance in the perceived usefulness, and 52% of the variance in the user satisfaction. The results showed that the task-media fit, the perceived ease of use, and the perceived usefulness play a significant role in influencing the user satisfaction of the customer contact center. In addition, task analyzability, media richness, media interactivity, and self-efficacy were found to influence the task-media fit. The paper concludes with discussions and implications for researchers and practitioners.

• Asia pacific journal of information systems
• /
• v.10 no.3
• /
• pp.181-197
• /
• 2000

The purpose of this study is to confirm whether the fit between the task and the information characteristics makes any effects on the user satisfaction. The task is defined as two sub-constructs representing the degree of exception and analyzability. The information characteristics is divided into the degree of aggregation, scope and timeliness of information. User satisfaction was used as a surrogate measure of the performance of information systems. The computer self-efficacy was used to control any confounding effects. Field research method using questionnaires was employed to empirically investigate the relationship among the variables. Findings of the study are summarized as follows: the fit between the task and the aggregation of information and between the task and the scope of information turned out to have significant effects on information system performance. The implication of such results is that under highly exceptional or less analyzable task environment, less-aggregated or broad information is more appropriate.

• Journal of the Ergonomics Society of Korea
• /
• v.36 no.5
• /
• pp.437-446
• /
• 2017

Objective: This study aims to draw an efficient UI design by comparing the usability of App drawer and single-layered home screens, which are smartphone home screens. Background: Because smartphone home screen is frequently used including the installation, deletion, and editing of APPs, it should be designed with easily controllable information structure. There is a need to seek a user-friendly UI by comparing the usability of App drawer and single-layered home screens, of which methods to search Apps are different. There is also a need to examine an efficient UI and the factors to improve from the user perspective. Method: This study targeted 30 Android OS and iOS users to evaluate the App drawer and single-layered home screens, of which UI structures are different. Each participant was instructed to carry out an App searching task and App deleting task, and the execution time and the number of errors were measured. After the tasks were completed, they evaluated satisfaction through a questionnaire survey. Results: In the App searching task with low task level, there was no difference in execution level between the App drawer and single-layered home screens. However, the single-layered home screen showed higher efficiency and accuracy in the App deleting task with high task level. As for the group difference according to use experience, there was no difference in satisfaction among Android OS users, but iOS user satisfaction with single-layered home screen with which they were familiar was higher. Conclusion: As for home screen usability, the single-layered home screen UI structure can be advantageous, as task level is higher. Repulsion was higher, when users, who had used easier UI, used complex UI in comparison with user satisfaction, when users familiar with complex UI used easier UI. A UI indicating the current status with clear label marking through a task flow chart-based analysis, and a UI in which a user can immediately recognize by exposing hidden functions to the first depth were revealed as things to improve. Application: The results of this study are expected to be used as reference data in designing smartphone home screens. Especially, when iOS users use Android OS, the results are presumed to contribute to the reduction of predicted barriers.

• Journal of Information Technology Services
• /
• v.13 no.3
• /
• pp.93-110
• /
• 2014

With the explosive proliferation of smart devices that may be connected to the fast Internet, virtual desktop interfaces(VDI) are being implemented in enterprises allowing employees to work anywhere anytime in the same technological environment. As this kind of systems are intended to raise the work performance, a research model is constructed from the review of research literature on service quality and work design. The model consists of VDI system service quality (ubiquity, availability, compatibility, security and ease of use), system satisfaction, task performance and job satisfaction. As VDI is designed as a support system for cooperative work, the task interdependence adopted from the work design theory is postulated here as moderating the effect of user satisfaction on task performance and job satisfaction. 147 data points were collected by a survey of VDI users in a global firm and subjected to PLS analysis. Interestingly, ubiquity and compatibility seem to be not statistically significant for user satisfaction while availability, security and ease of use of VDI system are statistically significant. Task interdependence is found to be a relatively strong mediator between system user satisfaction and task performance, however, interestingly, the coefficient come out as negative. This may indicate that the influence of VDI user satisfaction on task performance would not be high in highly interdependent tasks. Considering that VDI is intended for supporting 'interdependence' in cooperative work, this finding is a bit surprising. In-depth discussions are made in the discussion followed by future research directions.

• Proceedings of the ESK Conference
• /
• 1994.04a
• /
• pp.7-18
• /
• 1994

Many office tasks have been automated by using computers to increase task productivity. The productivity of performing office tasks is dependent not only upon automating the task procedures, but also upon the usability of user interfaces. However, the literature lacks human factors research on evaluating the usability of user interface styles when they are used for performing different office tasks. This study evalu- ated the usability of user interfaces styles when performing various office tasks. User interface styles considered include menu-selection, command language, form fill-in, iconic styles, etc. A task analysis was conducted toclassify representative office tasks. A variety of analysis techniques such as brainstorming, analytic hierarchy process, prototyping, and expert opinions were used to evaluate the usability of the interfaces. The analysis procedures and results are described along with guidelines for selecting user interfaces in terms of subjective preferences and performance measures.

• Journal of Information Processing Systems
• /
• v.13 no.6
• /
• pp.1459-1466
• /
• 2017

Recently, the development of the smart home field provides a range of services to install and keep the smart home appliance in a user's residential environment pleasantly. However, the conventional system method is not convenient enough to use properly because users have to select a device and manually operate the device on their own. In this paper, we propose a system to set the priority of the devices selected by the user and proceed with the task. When a user selects a device, the system recommends an optimal device associated with the device. The system compares and sets the priority of each device, carrying out the task one by one according to the set priority. Therefore, the proposed system is expected to provide users with increased convenience and more efficient task management.

• The KIPS Transactions:PartB
• /
• v.14B no.2
• /
• pp.119-126
• /
• 2007

This paper presents a study investigating the effects of VR learning style on user attention and memory. The study involved users performed the guided or unguided style learning in the virtual environment while user attention was measured through physiological sensors (EEG, ECG, and GSR) and an eye tracking system. The users experienced the five specific events in a virtual environment associated with different stimuli, while they were given more specific goals during the guided task whereas they were given more goal asking them to actively search for the interesting items during the unguided task. The subject's attentions workload, feelings, memories about VR experience were measured by using a variety of physiological sensors during the task, video analysis, and post test survey. The results showed that the unguided task followed by the guided task made a considerable learning effect by giving a preview effect to the user. Moreover, the guided task drew more user attention and mental workload than the unguided task did.

• Science of Emotion and Sensibility
• /
• v.16 no.3
• /
• pp.305-310
• /
• 2013

This user-centered research aims to empirically evaluate color temperature (K) and illuminance (lx) of residential bathroom lightings to determine the most optimal lighting conditions for productive task performance as well as for satisfying users' emotional needs. Using 3 LED lighting fixtures, 4 types of lighting contexts were investigated; main lighting, task lighting, shower lighting, and bath lighting. Two lightings were installed parallel to the vertical edges of the main bathroom mirror to be used as main and task lighting, while another fixture was installed above the bathtub to be used for shower and bathing. For each lighting context, subjects (N＝54) were instructed to perform a few tasks during which time the users were exposed to different lighting conditions with color temperature ranging from 2700 K ~ 6500 K and illuminance ranging from 100 lx ~ 700 lx. Upon completing the given tasks, subjects were asked to evaluate the lighting conditions and their applicability for performing the given tasks. Based on the user evaluations, the most optimal lighting conditions for the different lighting scenarios are as follow: 1) 3500 K ~ 4300 K and 150 lx for main lighting, 2) 3500 K ~ 4300 K and 500 lx ~ 700 lx for task lighting, and 3) 2700 K ~ 3500 K and 100 lx ~ 150 lx for shower/bath lighting. These results can be used to adjust the lighting standards suggested by KS, as well as be utilized by both engineers and designers in designing new types of user-centered bathroom lightings.

• Korean Management Science Review
• /
• v.26 no.1
• /
• pp.127-136
• /
• 2009

This paper purposes analyzing how task assignments influence on business process efficiency, and improving business process efficiency in Business Process Management (BPM) environments. For this purpose, task assignment is categorized into dynamic assignment and static assignment. Dynamic assignment binds a user to a task at process run-time, whereas static assignments assigns a task to a user at process build-time. So far, the influence of task assignment methods has not been studied. We, in this paper, analyze the business process efficiency using two different assigning rule, in terms of cycle time as a efficiency measure. The comparison result can provide a guideline for a company who wants to employ commercial BPM systems.

• Asia pacific journal of information systems
• /
• v.12 no.4
• /
• pp.77-99
• /
• 2002

This study compares avatar-based chatting and text-based chatting. The comparison focuses on the effect of different chatting methods on user perception such as flow, social presence, and media richness. Especially the effects of avatar are examined across varying task types-work-oriented and fun-oriented. To accomplish this objective, a laboratory experiment was conducted using 80 experienced subjects. The results indicate that avatar-based chatting was more playfulness than text-based chatting in general. However, the effects of chatting methods on user perception were quite different according to the task types. There was no significant difference between avatar-based chatting and text-based chatting in the fun-oriented task, but avatar-based chatting was perceived as a more playful, focused, telepresent, and social present method in the work-oriented task.