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Analysis of Business Process Efficiency Based on Task assignments  

Wang, Zhen-Guo (스페이스 솔루션)
Bae, Hye-Rim (부산대학교 산업공학과)
Publication Information
Korean Management Science Review / v.26, no.1, 2009 , pp. 127-136 More about this Journal
Abstract
This paper purposes analyzing how task assignments influence on business process efficiency, and improving business process efficiency in Business Process Management (BPM) environments. For this purpose, task assignment is categorized into dynamic assignment and static assignment. Dynamic assignment binds a user to a task at process run-time, whereas static assignments assigns a task to a user at process build-time. So far, the influence of task assignment methods has not been studied. We, in this paper, analyze the business process efficiency using two different assigning rule, in terms of cycle time as a efficiency measure. The comparison result can provide a guideline for a company who wants to employ commercial BPM systems.
Keywords
BPM; Simulation; Task assignment; BP efficiency;
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