• Title/Summary/Keyword: User level

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A Study of Perceptual Difference about Service Quality between Service Providers and Users - Focused on the Administrative Services of University - (서비스 제공자와 서비스 이용자 간의 서비스품질에 관한 인식 차이 연구 - 대학 행정서비스를 중심으로 -)

  • Park, Eui-Jung;Yoo, Han-Joo;Song, Gwang-Suk
    • Journal of Korean Society for Quality Management
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    • v.39 no.1
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    • pp.78-89
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    • 2011
  • A study for service quality is actively done but that for the quality level of the provided service recognized by the service provider for the same service, and for the difference in quality level of service use recognized by the service user is not relatively widely done. Thus, this study analyzed difference between the quality level of the provided service recognized by the service provider and the quality level of service use recognized by the service user, around administrative service as one of cores of the university service, and examined how difference between both service qualities have effect on business the business satisfaction level of the service provider. We measured the service level provided by the individual in charge of the administrative service of the A-university and examined the service quality in business by use of questionnaires. As the result, it was appeared that the quality level of the provided service recognized by the service provider for the same service quality was higher than the quality level of service use recognized by the service user. In addition, it was found that the quality level of the provided service recognized by the service provider had a significant effect on the service provider's business satisfaction level but the quality level of service use recognized by the service user had not effect on the business satisfaction level of the provider.

Context categorization of physiological signal for protecting user's privacy (사생활 보호를 위한 생체 신호기반 컨택스트 분석 및 구분기법)

  • Choi, Ah-Young;Rashid, Umar;Woo, Woon-Tack
    • 한국HCI학회:학술대회논문집
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    • 2006.02a
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    • pp.960-965
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    • 2006
  • Privacy and security are latent problems in pervasive healthcare system. For the sake of protecting health monitoring information, it is necessary to classify and categorize the various contexts in terms of obfuscation. In this paper, we propose the physiological context categorization and specification methodology by exploiting data fusion network for automatic context alignment. In addition, we introduce the methodologies for making various level of physiological context on the context aware application model, which is wear-UCAM. This physiological context has several layers of context according to the level of abstraction such as user-friendly level or parametric level. This mechanism facilitates a user to restrict access to his/her monitoring results based on the level of details in context.

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A Study on Improving Minimum Level of Service for Public Transportation Using Altteul Transport Card Data (알뜰교통카드를 활용한 대중교통 최소서비스 수준 분석 기준 개선 방안 연구)

  • Sangwoo Shim;Junyoung Joung;Kwankyo Oh;Minseok Kim
    • The Journal of The Korea Institute of Intelligent Transport Systems
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    • v.22 no.3
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    • pp.104-115
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    • 2023
  • User-centered public transportation services such as DRT, Autonomous Transit etc. have been provied but current minimum level of service for public transportation has been evaluated by the operator because there is no data on user's accessibility to use public transportation. This study was performed GRID analysis using altteul transport card data including user's accessibility to use public transportation. The analysis result showed that user's accessibility to use public transportation was different within a same dong area. We proposed improving minimum level of service for public transportation considered by the user. The result of applying the proposed method showed that many area was changed to unsatisfied area for minimum level of service for public transportation

A Study on User's Voluntary Behavior in Company Social Networks(CSN) (기업의 관계적 성과로서 기업소셜네트워크 이용자의 자발행동에 관한 연구)

  • Kang, Inwon;Cho, Eunsun
    • Journal of Information Technology Services
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    • v.13 no.2
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    • pp.35-53
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    • 2014
  • Company Social Networks (CSN) has emerged as a commonly used marketing channel. One of the most important advantages in CSN is the user's voluntary behavior as a relational performance. We classified level of voluntary behavior, as 'consumption', 'active participation', and 'creative contribution' to comprehend different relational performance of CSN. Moreover, we proposed research model to compare positive attitude and negative attitude. This study aims to investigate 'the process of user's voluntary behavior in CSN' which is causal relationship between benefits of CSN, user's attitude and voluntary behavior. Empirical results with 175 valid questionnaire data revealed that CSN benefit factors played a significant role in trust and distrust. Based on these effects, trust and distrust have different influences as level of voluntary behavior, just as proposed. For practitioners, it is crucial finding that users are more active behavior based on strong trust.

Improving water use efficiency in the Upper Central Irrigation Area in Thailand via soil moisture system and local water user training

  • Koontankulvong, Sucharit;Visessri, Supatra
    • Proceedings of the Korea Water Resources Association Conference
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    • 2022.05a
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    • pp.8-12
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    • 2022
  • Water loss is one of the typical but challenging problems in water management. To reduced water loss or increase water efficiency, the pilot projects were implemented in the TTD's irrigation area. Modern soil moisture technology and local level water user training were conducted together as a mean to achieve improved water efficiency. In terms of technology, soil moisture sensors and monitoring system were used to estimate crop water requirement to reduce unnecessary irrigation. This was found to save 16.47% of irrigated water and 25.20% of irrigation supply. Further improvement of water efficiency was gained by means of local level water user training in which stakeholders were engaged in the network of communications and co-planning. The lessons learnt from the TTD pilot project was translated into good water management practices at local level.

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Mobile Terminal-Based User Interface for Intelligent Robots (휴대용 단말기 기반의 재능 로봇 사용자 인터페이스)

  • Kim Gi-Oh;Xuan Pham Dai;Park Ji-Hwan;Hong Soon-Hyuk;Jeon Jae-Wook
    • The KIPS Transactions:PartB
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    • v.13B no.2 s.105
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    • pp.179-186
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    • 2006
  • A user interface that connects a user to intelligent robots needs to be designed for executing them efficiently. In this paper, it is analyzed how to organize a mobile terminal based user interface according to the function and level of autonomy of intelligent robots and the user interface of PDA (Personal Digital Assistant) and smart phone is developed for controlling intelligent robots remotely. In the image-based user interface, a user can see the motion of a robot directly and control the robot. In the map-based interface, the quantity of transmission information is reduced and therefore a user can control the robot with a small delay of transmission time.

A Study on the Moderating Effect of Perceived Voluntariness in the Organizational Information System Usage and Performance (정보시스템 사용과 성과에 있어서 자발성의 조절효과에 관한 연구)

  • Lee, Seung-Chang;Lee, Ho-Geun;Jung, Chang-Wook;Chung, Nam-Ho;Suh, Eung-Kyo
    • Asia pacific journal of information systems
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    • v.19 no.2
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    • pp.195-221
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    • 2009
  • According to an industry report, a large number of organizations have invested in Organizational Information System(OIS) in the past few years. Several research results indicate that successful investments in OIS lead to productivity enhancement, while failed ones result in undesirable consequences such as financial losses and dissatisfaction among employees. In spite of huge investments, however, many organizations have failed in achieving the hoped-for returns from OIS. Thus, understanding user acceptance, adoption, and usage of new IS(Information Systems) is an important issue for IS practitioners. Indeed, study of the user acceptance of new information system has been one of the most important research topics in the contemporary IS literature. Several theoretical models are tested to examine 'user acceptance' and 'usage behavior' in IS context. While many research models incorporate 'ease of use' or 'usefulness' as important factors in explaining user acceptance, Technology Acceptance Model(TAM) has been one of the most widely applied models in user acceptance and usage behavior. Even in recent IS studies that employ theories of innovation diffusion in the area of IS implementation, a major focus has been on the user's perception of information technologies. In this research, we study 'voluntariness' as an important factor in IS acceptance by users. Voluntariness is defined as "the degree to which the use of the innovation is perceived as being voluntary, or of free will" When examining the diffusion of accepting OIS, a thoughtful consideration should be given to 'perceived voluntariness.' Current article has following research questions: 1) What models are appropriate to explain the success of OIS? and 2) How does the 'voluntariness' affect the success of OIS? In order to answer these questions, a research model is proposed to describe the detailed nature of association among three independent variables (IT usage level, task interdependency, and organizational support), a mediating variable (IS usage), a dependent variable (perceived performance), and a moderating variable(perceived voluntariness). The central claim of this article is that organizations hardly realize expected returns from OIS investments unless perceived voluntariness is effectively managed after operating OIS. As an example of OIS in this study we have selected the Intranet of Republic of Korea Air Force (ROKAF). ROKAF has implemented the Intranet in an attempt to improve communication and coordination within the organization. To test our research model and hypotheses, survey questionnaires were first sent out to 400 Intranet users. With the assistance of ROKAF, Intranet users were initially identified among its members, and subjects were randomly drawn from the pool. 377 survey responses were finally returned. The unit of measurement and analysis in this research is a personal level. Path analysis based on structural equation modeling was used to test research hypotheses. Construct validity represents accordance between the theoretical base concept of constructs and its measurement items. Tests for the reliability and discriminant validity are accepted, thus verifying our survey instrument. In this research, we have proposed a conceptual framework to highlight the importance of perceived voluntariness after organization deploys OIS. The results of our analysis present several key finding. First, all three independent variables (IT usage level, task interdependency, and organizational support) have significant effects on IS usage, which will eventually improve performance. Thus, IS usage plays a mediating role between antecedent variables (IT usage level. task interdependency, and organizational support) and performance improvement. Second, the effect of the task dependency was the highest for IS usage among the three antecedent variables. This is highly plausible since one of the Intranet's major capabilities is to facilitate communication among members within an organization. Accordingly, we conclude that the higher the task dependency, the higher Intranet usage. The effect of user's IT usage level was the second, while the effect of the organizational support was the third. Finally, the perceived voluntariness plays a pivotal role in enhancing perceived performance in personal level after launching the Intranet. Relationships among investigated variables were significantly different between groups with a high level and a low level of voluntariness. The impact of the Intranet usage on the performance was greater in the higher level voluntariness group than in the lower one. For the lower level voluntariness group, the user's IT usage had the highest effect on the Intranet usage among the three antecedent variables. In short, our study suggests that the higher the perceived voluntariness is the more IS usage will be. Perceived voluntariness was found to have a moderating effect on the relationships among user IT usage level, task interdependency, IS usage, and perceived performance, supporting all the hypotheses on the moderating effect. Most of all, user IT usage level has the strongest influence on IS usage, indicating that users with superior IT usage are more likely to enjoy a high level of perceived performance.

The Method of Deciding Design Level of Service with Optimal User Cost (사용자비용최적화를 통한 도로 설계서비스수준 산정방안)

  • 장재남;이용택;김호덕;장명순
    • Journal of Korean Society of Transportation
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    • v.18 no.2
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    • pp.17-26
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    • 2000
  • LOS(Level of Service), the qualitative measure describing operational condition of highway, must be evaluated as quantative index in terms of user service. So, This study is focused on developing the user cost function that user cost is measured in the variation of V/C, MOE(Measure of Effectiveness) of LOS in basic Section of highway. The user cost is calculated as the sum of accident cost, operation cost, travel time cost. The data is collected in the four basic section of Singal-Ansan and Jung bu Highway. As the result of user cost function analysis, the user cost is the lowest When V/C is 0.54. Considering the V/C ratio(0.7) of Basic Section in rural highway suggested in KHCM, We find out that the LOS suggested KHCM increase the user cost of highway.

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A Method to Support Real-time for User-level Robot Components on Windows (윈도우 유저 레벨 로봇 컴포넌트에 실시간성 지원 방법)

  • Ju, Min-Gyu;Lee, Jin-Wook;Jang, Choul-Soo;Kim, Sung-Hoon;Lee, Cheol-Hoon
    • The Journal of the Korea Contents Association
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    • v.11 no.7
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    • pp.51-59
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    • 2011
  • Intelligent service robots leading the future market are robots which assist humans physically, mentally, and emotionally. Since intelligent service robots operate in a tightly coupled manner with humans, their safe operation should be an inevitable consideration. For this safety, real-time capabilities are necessary to execute certain services periodically. Currently, most robot components are being developed based on Windows for the sake of development convenience. However, since Windows does not support real-time, there is no option but to use expensive third-party software such as RTX and INTime. Also since most robot components are usually execute in user-level, we need to research how to support real-time in user-level. In this paper, we design and implement how to support real-time for components running in user-level on Windows using RTiK which actually supports real-time in kernel level on Windows.

Intelligent information filtering using rough sets

  • Ratanapakdee, Tithiwat;Pinngern, Ouen
    • 제어로봇시스템학회:학술대회논문집
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    • 2004.08a
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    • pp.1302-1306
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    • 2004
  • This paper proposes a model for information filtering (IF) on the Web. The user information need is described into two levels in this model: profiles on category level, and Boolean queries on document level. To efficiently estimate the relevance between the user information need and documents by fuzzy, the user information need is treated as a rough set on the space of documents. The rough set decision theory is used to classify the new documents according to the user information need. In return for this, the new documents are divided into three parts: positive region, boundary region, and negative region. We modified user profile by the user's relevance feedback and discerning words in the documents. In experimental we compared the results of three methods, firstly is to search documents that are not passed the filtering system. Second, search documents that passed the filtering system. Lastly, search documents after modified user profile. The result from using these techniques can obtain higher precision.

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