• Title/Summary/Keyword: User Resistance to ERP

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An Empirical Study on the Factors Influencing User Resistance to ERP : Focused on the Vietnam Users (ERP에 대한 사용자 저항의 영향 요인에 관한 실증적 연구 : 베트남 사용자를 중심으로)

  • Kim, Hongkeun;Hwang, K.T.
    • Journal of Information Technology Applications and Management
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    • v.22 no.4
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    • pp.127-158
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    • 2015
  • This study analyzes the factors affecting user resistance to ERP in Vietnam, including the factors related to the cultural values of the users, which is rarely dealt in the previous ERP research. A research model is developed based on Klaus and Blanton [2010] and Hofstede [2011], consisting of the independent variables ('cultural value', 'system', 'organization', and 'process' related variables), a dependent variable ('user resistance to ERP') and a moderating variable ('self efficacy'). Major results of study include (1) users with high degree of uncertainty avoidance and femininity regard ERP as potential threat to their job and are likely to resist to ERP; (2) By training the users with high level of femininity to enhance their self efficacy, the degree of resistance to ERP can be reduced; (3) For ERP to be utilized successfully, systems should be developed in such a way in which working with ERP is not regarded as complex and difficult; and (4) communication and training play an important role in reducing the resistance of users.

A Study on Users' Resistance toward ERP in the Pre-adoption Context (ERP 도입 전 구성원의 저항)

  • Park, Jae-Sung;Cho, Yong-Soo;Koh, Joon
    • Asia pacific journal of information systems
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    • v.19 no.4
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    • pp.77-100
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    • 2009
  • Information Systems (IS) is an essential tool for any organizations. The last decade has seen an increasing body of knowledge on IS usage. Yet, IS often fails because of its misuse or non-use. In general, decisions regarding the selection of a system, which involve the evaluation of many IS vendors and an enormous initial investment, are made not through the consensus of employees but through the top-down decision making by top managers. In situations where the selected system does not satisfy the needs of the employees, the forced use of the selected IS will only result in their resistance to it. Many organizations have been either integrating dispersed legacy systems such as archipelago or adopting a new ERP (Enterprise Resource Planning) system to enhance employee efficiency. This study examines user resistance prior to the adoption of the selected IS or ERP system. As such, this study identifies the importance of managing organizational resistance that may appear in the pre-adoption context of an integrated IS or ERP system, explores key factors influencing user resistance, and investigates how prior experience with other integrated IS or ERP systems may change the relationship between the affecting factors and user resistance. This study focuses on organizational members' resistance and the affecting factors in the pre-adoption context of an integrated IS or ERP system rather than in the context of an ERP adoption itself or ERP post-adoption. Based on prior literature, this study proposes a research model that considers six key variables, including perceived benefit, system complexity, fitness with existing tasks, attitude toward change, the psychological reactance trait, and perceived IT competence. They are considered as independent variables affecting user resistance toward an integrated IS or ERP system. This study also introduces the concept of prior experience (i.e., whether a user has prior experience with an integrated IS or ERP system) as a moderating variable to examine the impact of perceived benefit and attitude toward change in user resistance. As such, we propose eight hypotheses with respect to the model. For the empirical validation of the hypotheses, we developed relevant instruments for each research variable based on prior literature and surveyed 95 professional researchers and the administrative staff of the Korea Photonics Technology Institute (KOPTI). We examined the organizational characteristics of KOPTI, the reasons behind their adoption of an ERP system, process changes caused by the introduction of the system, and employees' resistance/attitude toward the system at the time of the introduction. The results of the multiple regression analysis suggest that, among the six variables, perceived benefit, complexity, attitude toward change, and the psychological reactance trait significantly influence user resistance. These results further suggest that top management should manage the psychological states of their employees in order to minimize their resistance to the forced IS, even in the new system pre-adoption context. In addition, the moderating variable-prior experience was found to change the strength of the relationship between attitude toward change and system resistance. That is, the effect of attitude toward change in user resistance was significantly stronger in those with prior experience than those with no prior experience. This result implies that those with prior experience should be identified and provided with some type of attitude training or change management programs to minimize their resistance to the adoption of a system. This study contributes to the IS field by providing practical implications for IS practitioners. This study identifies system resistance stimuli of users, focusing on the pre-adoption context in a forced ERP system environment. We have empirically validated the proposed research model by examining several significant factors affecting user resistance against the adoption of an ERP system. In particular, we find a clear and significant role of the moderating variable, prior ERP usage experience, in the relationship between the affecting factors and user resistance. The results of the study suggest the importance of appropriately managing the factors that affect user resistance in organizations that plan to introduce a new ERP system or integrate legacy systems. Moreover, this study offers to practitioners several specific strategies (in particular, the categorization of users by their prior usage experience) for alleviating the resistant behaviors of users in the process of the ERP adoption before a system becomes available to them. Despite the valuable contributions of this study, there are also some limitations which will be discussed in this paper to make the study more complete and consistent.

A Study on Factors Affecting the Relationship between Organizational Context for Work Innovation and Intention of ERP Extension Usage (업무혁신에 대한 조직적 상황과 ERP시스템의 확장이용의도 간의 관계에 영향을 미치는 요인에 관한 연구)

  • Jang, Gil-Sang;Song, Jung-Su
    • The Journal of Information Systems
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    • v.21 no.1
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    • pp.153-172
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    • 2012
  • The purpose of this study is twofold: first, to identify the factors affecting the relationships between the organizational context for work innovation(organizational citizenship behaviors, IS innovation resistance, and user IT capability) and the intention of ERP extension usage, and second, to examine the mediating effect of the ERP performance on the relationships between the ERP adaptation and the intention of ERP extension usage. In order to achieve the goals of this study, data were obtained from 304 members of the seven organizations such as manufacturers, distributors and service industries, and were analyzed by using SPSS 12.0 and AMOS 5.0. The study results are as follows. There were positive effects of the organizational citizenship behaviors and the user IT capability on the change management activity. The IS innovation resistance had a negative effects on the change management activity. The change management activity had a positive effect on the ERP adaptation. The ERP adaptation had a positive effect on the ERP performance and the intention of ERP extension usage. The ERP performance had a positive effect on the intention of ERP extension usage. In addition, there was a partial mediating effect of the ERP performance on the relationships between ERP adaptation and intention of ERP extension usage. Based on these findings, the implications and limitations of the study were presented including some directions for future studies.

The Importance of Change Management after ERP Implementation: An Information Capability Perspective (ERP 도입이후 변화관리의 중요도에 대한 연구: 정보역량 관점에서)

  • Lee, Seung-Chang;Lee, Ho-Geun
    • Asia pacific journal of information systems
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    • v.17 no.1
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    • pp.1-31
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    • 2007
  • This research proposes a conceptual framework to highlight the importance of change management after firms implement ERP systems. With ERP, firms need to rework their business processes to make information flow smoothly within organizations. Firms cannot realize expected returns from ERP investments unless changes are effectively managed after ERP systems are put into operation. The research model is empirically tested using data collected from over 170 firms that had used ERP systems at least for more than one year. Our analysis reveals that the eventual success of ERP systems depends on effective change management after ERP implementation, supporting the existence of the 'valley of despair.

The Impact of Organizational Context on the Performance of ERP Systems (조직적 상황이 ERP시스템의 도입 성과에 미치는 영향)

  • 정경수;김상진;송정희
    • The Journal of Information Systems
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    • v.12 no.1
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    • pp.19-45
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    • 2003
  • The ERP system comes to existence in the period of change. In other words, the ERP system is adopted to the company with BPR project. In general, the ERP system is introduced to companies as packages rather than in-housing systems. There are several researches in IS literatures which have a conclusion that organizational context affects the performance of ERP system. This study attempts to review the organizational context from the prospective of organizational structure and change management. Regarding the organizational structure, we choose some widely known variables such as the degree of formalization and centralization. For the analysis of change management, we set the variables, which are the most importantly considered, such as the power of CEO's promotion and user participation. The extent of customizing is introduced as moderating variables between the organizational context and the implementation performance. With collected data, we performed the reliability test, the factor analysis and the regression analysis. In summary, the introduction of an information system such as ERP system has a behavioral and organizational impact. The organizational change may breed resistance and opposition and can lead to the failure of the system. Therefore, implementation of the system requires careful change management, active involvement of users and high level of management support.

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SAP ERP System Data Input Interface Design Analysis and New Implementation Approach Proposal (SAP ERP 시스템 데이터 입력 인터페이스 기술현황 분석 및 새로운 구현 방안 제안)

  • Kim, Yeong Real
    • Journal of Korea Society of Industrial Information Systems
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    • v.22 no.6
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    • pp.61-69
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    • 2017
  • ERP Systems can not meet All the Requirements that Needed in Their Enterprise Organizations. After the System Introduced, when it perates with Existing Systems or with New Systems, the Need for Strong Interface Technology along with the Appearance of the ERP have been gradually Increased. Interface Technologies for SAP R/3 Systems integrate Mulltiple R / 3 Systems and non R / 3 Systems, and play Important Role in Expanding the Company's Business Process. New VBA Approach was implemented as the Data Interface Design between SAP R / 3 and Other Systems. It proved to Reduce the Feeling of Resistance from User's Point of View. It also Proved to Improve the Operational Efficiency with More Convenient Input and Output Manner of Purchase Request Data.

SAP R/3 System Interface Technologies Analysis and VBA Applied Data Input Proposal (SAP R/3 시스템 인터페이스 기술분석과 VBA 활용 데이터 입력 제안)

  • Kim, Yeong Real;Kang, Tae Gu;Lee, Eun Beom
    • Journal of Korea Society of Industrial Information Systems
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    • v.21 no.2
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    • pp.93-105
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    • 2016
  • Many companies have attempted to strengthen competitiveness by introducing information technology ERP system in a changing and global competitive business environment. However, ERP systems can not meet all the requirements that occur in the enterprise. After the system introduced, When it operates with existing systems or with new systems, the need for strong interface technology along with the appearance of the ERP have been gradually increased. In this paper, we selected SAP R/3 system as a typical ERP system. Among the modules of SAP R/3, MM module was chosen. Interface technologies for SAP R/3 Systems integrate mulltiple R/3 systems and non R/3 systems, and play important roles in expanding the company's business process. VBA approach was implemented as the data interface design between SAP R/3 and other systems. It proved to reduce the feeling of resistance from user's point of view. It also proved to improve the operational efficiency in a convenient input and output manner of purchase request data.