• Proceedings of the Korean Society for Emotion and Sensibility Conference
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• 2001.05a
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• pp.109-113
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• 2001

The purpose of this paper is to propose an analytical method for evaluating user satisfaction of Internet websites using the structural equation model(SEM). This paper is intended to identify critical evaluation factors of user satisfaction for websites to determine criteria for evaluating the websites, and use the criteria to develop a SEM model for quantitatively evaluation of each factors' effects of user satisfaction. The SEM model used 2 variables of usability and good-looks for the evaluation factors of websites user satisfaction and each factors have 4 sub evaluation criteria, 3 portal sites were evaluated to construct the SEM model, and 155 subjects participated the website evaluation using the walk-through and face-to-face survey method. Analysis results showed that the SEM model was statistically significant for all the 3 websites evaluated. Both the usability and good-looks two factors also showed significant effects to user satisfaction of websites and have positive correlation. The user satisfaction was more effected by the usability factor than good-looks, and the simplification and harmonization were the most critical sub-factors of the usability and good-looks.

• Knowledge Management Research
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• v.9 no.3
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• pp.43-57
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• 2008

This study examines the impact of knowledge processes (KP) on the performance of knowledge management systems (KMS). It posits that task needs and available functionality of technology existing in an organization could influence the usability of KP and the KMS performance. A firm-level structural model was developed based on data collected from corporate KM users. Survey-based research was carried out to test this model. Following questionnaire development, validation, and pretest with a pilot study, data were collected from 886 knowledge management (KM) users including directors, managers, and workers in a South Korea-based company, Korea Asset Management Corporation (KAMCO), to measure the task needs and available functionality of technology to improve the KMS performance. Results show that the matching between the two factors-technology and task-had a significant influence on the usability of KP and the KMS performance, and a better usability of KP has positive impact on the KMS performance. Implications on KM practices and KMS designs are also discussed.

• The Journal of the Korea Contents Association
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• v.19 no.5
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• pp.249-258
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• 2019

Currently, people are paying more attention to smart home businesses. Therefore, the research on smart home system is becoming important. Smart Home App, which is an important component of smart home system, needs to consider the development of evaluation indicators for usability. In this regard, this paper takes smart home App as the object to develop the usability evaluation indicators of smart home App design. For this purpose, this study performed three rounds of survey by using the Delphi method. In the first round, 8 suitable areas were selected by collecting opinions from experts and analyzing the Content Validity Ratio, which was derived from literature review. Based on the results of the first survey, a total of 38 evaluation items were collected through prior research and user interview surveys. For the 38 collected evaluation items, 27 evaluation items have been selected by analyzing Average Value, Standard Deviation, Content Validity Ratio, Consultation and Convergence in the second and third rounds. The result of this study can be used as a guideline when evaluating the usability of smart home App design.

• Journal of the Korean Society for information Management
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• v.40 no.3
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• pp.245-271
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• 2023

The purpose of this study was to assess the perception of e-book subscription services among the digitally native generation in their twenties, who have a high e-book usage rate. This study employed a mixed-methods approach, combining survey responses and usability testing. It aimed to assess the awareness and usage of e-book subscription services among university students in their twenties, a demographic known for their high utilization of electronic devices and e-books. The survey was conducted among 202 university students, and the responses were categorized and examined based on whether they were users or non-users. As a result of the survey, I found there is different awareness of e-book between users and non-users, on the other hand, convenience and portability are the strong point of e-books for users and non-users commonly also. Usability testing was performed on a group of 10 university students in their twenties who had not previously used the 'Millies Library' application, which is renowned as the most widely-used e-book platform. Following the experiment, participants expressed positive feedback regarding various optional features, convenience, design, and cost-effectiveness. However, they also had negative reactions concerning touch errors, malfunctions, functional practicality, a lack of interest, system issues, and the absence of a library.

• The Journal of the Korea Contents Association
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• v.19 no.1
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• pp.404-412
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• 2019

The purpose of this study is to develop the usability evaluation contents based on the needs of different stakeholder's related to the usability of the product, and to derive the design direction and apply it as the evaluation standard by applying the product design based on the results. I created a stakeholder map for a fire detector product and identified stakeholders related to usability. Based on 3 factors(Physical, cognitive, emotional) of the usability evaluation, I conducted survey on the building users and the building managers who have different requirements. There are 12 directions (ease of installation, durability, maintainability, additional functionality, effectiveness, attractiveness, visibility, consistency of information, environmental harmony, consistency, Image suitability, reliability). Through weighted analysis of three usability evaluation factors, I found factors were ranked in the same order of importance, but they were different in importance figure. Based on the results of the survey, overall product usability aspects were improved but effectiveness and environmental coordination aspects needed to be improved.

• Journal of the Korean Society for information Management
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• v.33 no.4
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• pp.225-244
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• 2016

As technology progresses, the supply and use of smartphones has become increasingly popular and has significantly transformed modern life. However, users still feel uncomfortable running some mobile apps, as many are created without a thoughtful consideration of usability. Usability evaluations involve several methodologies to identify specific problems in light of various principles. Although usability testing was initially centered on physical services, it has gradually evolved to consider user satisfaction as its main concern. Public transportation applications should be accessible to everyone, and studies should focus on the user's perspective. However, previous user surveys have concentrated on applications' technical aspects or visual design. As a result, there has been a lack of general usability evaluations. This study aimed to evaluate the usability of mobile transportation applications in real life, with a focus on public transportation in Seoul. All the participants were asked to complete a task, an in-depth interview, and a questionnaire survey. In summary, the results suggest that users do not find inappropriate information attractive when it does not satisfy their purpose of use, but rather tend to consider it as interference.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.33 no.2
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• pp.75-95
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• 2022

This study was carried out with the aim of analyzing the development and functional changes of Webdewey, which has become a basic tool of classification learning, analyzing it in terms of usability for learners, and suggesting specific ways to improve WebDewey's usability. In order to achieve this research objective, the concepts and principles of UI and usability were first laid out, and Webdewey's structure and key functions were analyzed. Since then, Webdewey's media changes and periodical feature changes have been analyzed. In addition, an opinion survey was conducted on the usability of WebDewey among learners who used WebDewey in the learning process, and proposed ways to improve WebDewey's usability based on the implications and direction of improvement derived from it. In terms of UI, proposals have been made to introduce display methods, visualization devices, the advantages of printed versions, and the development of Korean versions. In terms of the 'Create built number' function, suggestions have been made to improve usability in terms of basic number selection, composite route guidance and error message provision, new reference and route construction, screen and button design, and built-number component guidance.

• The Journal of Korean Academic Society of Nursing Education
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• v.17 no.3
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• pp.376-386
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• 2011

Purpose: The purpose of this study was to analyze the importance and usability of the curriculum of the oriental nursing educational program among clinical nurses who completed the program. Methods: The study employed a cross-sectional descriptive survey design. Data were collected from March 1, 2010 to April 25, 2010 from 68 oriental or allied hospital nurses who completed the oriental nursing educational program. A70-item questionnaire of importance and usability of the program curriculum and as an instrument of knowledge of oriental nursing were used. Data were analyzed by SPSS 18.0 program. Results: The majority of participants (69.1%) experienced difficulties in clinical practice due to lack of oriental nursing knowledge and skill. In knowledge of oriental nursing, meridian points had the most negative responses (51.5%), followed by oriental documentation (42.7%) and oriental herbal medicine (20.6%). The highest ranked course in importance was oriental fundamental nursing with clinical practicum in usability. The scores of usability items were significantly lower than those of importance items. Conclusion: This study suggests that the clinical job description and role of oriental nurses should be organized. The oriental nursing educational program needs to include more unique clinical nursing content.

• Journal of Information Technology Services
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• v.7 no.3
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• pp.1-30
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• 2008

This paper proposes an integrated model of customer loyalty in the context of Internet shopping based on a review of two competing perspectives - transactional and relational views. The research model suggests that the usability and trust associated with an Internet shopping site are key determinants of customer loyalty. In this paper, factors such as promotion, ease of use/navigation, and purchase facilitation are posited as major determinants of usability. Trust, on the other hand, is assumed to be influenced by the quality of communication, social shopping service, and safety level associated with an Internet shopping site. This paper also asserts that the lack of consideration for individual differences is one of the key reasons for the inconsistent and mixed research findings in user acceptance literature. In this regard, the elaboration likelihood model (ELM) is considered to be appropriate referent theory as it may theoretically explain why a particular information technology (IT) related message has varying influences on different adopters. The research model comprising 11 hypotheses was derived from and validated through a survey involving 271 university students. The partial least square(PLS) method was used to test the suitability of the research model and its hypotheses. Overall, the results suggest that the usability and trust associated with an Internet shopping site play an important role in acquiring loyal customers. In particular, the user's Internet shopping involvement is found to moderate the relationship between trust and customer loyalty.

• Journal of Korea Multimedia Society
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• v.24 no.7
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• pp.913-921
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• 2021

After arranging the general usability evaluation criteria of existing VUI researchers, this study verified how appropriate these criteria are for AI VUI specialized in navigation and the priority of their suitability. The VUI used in this study was analyzed through a survey from a total of 195 Chinese users after analyzing the navigation VUI used in China. As a result of the analysis, the usability evaluation criteria of the navigation VUI were extracted from three sub-factors of 'task accuracy', 'function satisfaction', and 'information reliability' in verifying conformance with general VUI evaluation criteria. With the recent advent of self-driving cars, safety and response speed are becoming very important, so Chinese users also ranked responsiveness as the top priority in VUI design, and the importance was also found to be high. Also, both men and women have the highest reactivity and the lowest multiplicity. VUI requires a convenient and natural interface to understand the intention between two objects through usability evaluation and verification in order to have effective interaction between humans and machines.