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http://dx.doi.org/10.9717/kmms.2021.24.7.913

Verification of AI Voice User Interface(VUI) Usability Evaluation : Focusing on Chinese Navigation VUI  

Zhou, Yi Mou (Department of Digital Design, Kyungsung University)
Shang, Lin Rru (Department of Digital Design, Kyungsung University)
Lim, Hyun Chan (Minerva College, Hankuk University of Foreign Studies)
Hwang, Mi Kyung (Dept. of Digital Media, College of Arts, Kyungsung University)
Publication Information
Journal of Korea Multimedia Society / v.24, no.7, 2021 , pp. 913-921 More about this Journal
Abstract
After arranging the general usability evaluation criteria of existing VUI researchers, this study verified how appropriate these criteria are for AI VUI specialized in navigation and the priority of their suitability. The VUI used in this study was analyzed through a survey from a total of 195 Chinese users after analyzing the navigation VUI used in China. As a result of the analysis, the usability evaluation criteria of the navigation VUI were extracted from three sub-factors of 'task accuracy', 'function satisfaction', and 'information reliability' in verifying conformance with general VUI evaluation criteria. With the recent advent of self-driving cars, safety and response speed are becoming very important, so Chinese users also ranked responsiveness as the top priority in VUI design, and the importance was also found to be high. Also, both men and women have the highest reactivity and the lowest multiplicity. VUI requires a convenient and natural interface to understand the intention between two objects through usability evaluation and verification in order to have effective interaction between humans and machines.
Keywords
Voice User Interface; Navigation; Car Infotainment; Usability Test;
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Times Cited By KSCI : 1  (Citation Analysis)
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