• 예술인문사회 융합 멀티미디어 논문지
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• 제8권10호
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• pp.1-9
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• 2018

The purpose of this exploratory study is to identify the mobile phone applications (apps) used by foreign tourists visiting South Korea through a pilot study using focus groups and individual interviews. Concentrating on tourist mobile app use in a smart tourism environment and categorized through a taxonomy of mobile applications lays the framework and determines the factors boosting tourism smartphone app trends by foreign tourists visiting South Korea. Researchers collected data through ethnographic methods and analyzed it through qualitative research to uncover major themes within the smart tourism app use phenomenon. The researchers coded, counted, analyzed, and then divided the findings gleaned from a pilot study and interviews into a taxonomy of seven logical smartphone app categories. The labeling and coding of all the data accounting for similarities and differences can be recognized and are logically discussed in the implications of the apps used by tourists to assist tourist destinations. More specifically these findings will assist smart tourism destinations by better understanding foreign tourist smartphone app use behavior. Tourists visiting South Korea interviewed in this study exhibited significant mastery of Internet of Things (IoT) technologies, craved free WiFi access, and utilized smartphone apps for all facets of their travel. Findings show major concentrations of app use in bookings of accommodations, tourist attractions, online shopping, navigation, wayfinding, augmented reality, information searching, language translation, gaming, and online dating while traveling in South Korea.

• 농촌계획
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• 제27권4호
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• pp.43-54
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• 2021

This study analysed changes in rural tourism between before and after COVID-19 using LDA topic analysis. In order to understand the changes in rural tourism, blog data including the keyword 'Gochang-gun travel' was used. As a result of LDA topic analysis with blog data retrieved, the study found nine topics in 2019 and 2020. 2019 and 2020 are, generally, consistent in topics, but the three topics related to rural experiential tourism that appeared in 2019 did not appear in 2020. In 2020, three new topics emerged: Beach vacations and campings. New travel activities of noncontact with other people(Untact tourism in Korean context) in the COVID-19 era, and The negative impacts on travel businesses and behaviours from COVID-19. Especially, the adverse effects of COVID-19 have made an enormous decline in rural experience tourism destinations and cancellation of local festivals. On the other hand, new tourism activities have emerged due to COVID-19. Those activities have included camping, drive-thru destinations, and cycling. Ecological and natural tourist sites such as Ungok Wetland, Seonunsan Mountain, Seonunsa Temple, and Gusipo Beach appeared. These tourist destinations have a quiet atmosphere and less density place noncontacting with other people when visiting. Also, because overseas travel has become difficult, long-term stay travel in rural areas has appeared. This study indicates that COVID-19 has less impacted rural tourism than other tourism destinations with these positive and negative impacts.

• 지식경영연구
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• 제6권1호
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• pp.1-17
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• 2005

Both knowledge management and BSC practices are in its inception in the tourism field, and the study explores the relationships between knowledge and BSC perspectives using correlations and path analysis. The purpose of this study was to explore the casual relationships among tourist destination knowledge and BSC performance perspectives. The study model added knowledge perspectives to the usual BSC model (with customer, growth and learning, internal process, and financial perspectives), in addition to the modification of the financial perspectives to economic, socio-cultual and physical impact. The study found out that knowledge supports learning and growth perspectives greatly, and less extent, internal processes and customer perspectives. Learning and growth affects internal processes and customer perspectives. Internal process supports customer perspectives. Both customer and, less extent, internal process have impact on the final results. The final analysis results were different by destination type. The study concludes with recommendations for further studies including rational BSC model for tourist destinations and relationships between BSC performance indicators.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제16권1호
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• pp.231-244
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• 2022

With the improvement of people's living standards and the development of tourism, tourists have greater freedom in choosing destinations. Therefore, as an indicator of satisfaction with scenic spots, tourist comments are becoming increasingly prominent. This paper aims to compare and analyze the landscape image of the Five Great Mountains in China and provide specific strategies for its development. The online reviews of tourists on the Online Travel Agency (OTA) website about the Five Great Mountains from 2015 to 2018 are collected as research samples. The text analysis method and R language are used to analyze the content of the tourist reviews, while the high-frequency words in the word cloud are used for visual display. In addition, the entropy weight method is used to determine the index weight and tourist satisfaction is evaluated to understand the weaknesses of those scenic spots. The results of the study show that firstly, the tourist satisfaction with the Five Great Mountains is basically consistent with its popularity. Secondly, through weight analysis, tourists pay special attention to the landscape features and environmental health of the scenic area, so that relevant departments should focus on building the landscape characteristics and improving the environmental health of the scenic area. At the same time, the accommodation and service management of the scenic spot cannot be ignored. Finally, according to the analysis results, suggestions are made on how to improve the tourist satisfaction with the Five Great Mountains.

• 토지주택연구
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• 제13권1호
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• pp.1-9
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• 2022

유엔세계관광기구(UNWTO)는 1991년 관광약자를 위한 '모두를 위해 접근 가능한 관광'을 선언하며 관광향유권의 실천을 권고하였다. 보건복지부(2019)에 따르면 관광약자인 등록장애인은 전체 인구 대비 5.1%이며, 2025년 65세 이상 노인 인구는 20.3%까지 증가할 것으로 전망된다. 특히 65세 이상 노년층 장애인의 비율이 지속적으로 증가하면서 맞춤형 정책의 필요성이 제기되고 있다. 본 연구는 이러한 필요성을 바탕으로 관광 취약계층을 고려한 유니버설 디자인 관광지의 공간적 특성을 파악하였다. 이를 위해 서울시 행정동(425개)을 공간적 범위로 설정하였으며, 시간적 범위는 2020년으로 설정하였다. 연구방법으로는 먼저, LM 검증을 통해 적합한 공간 모형을 추정한 후, 적합한 모형을 적용한 공간회귀분석을 실시하였다. 분석 결과, 유니버설 디자인 관광지의 공간적 특성은 관광약자가 이용 가능한 시설로 인증된 유니버설 인증업소 수, 외식업소 수, 버스정류장 수와 정(+)의 영향관계를 갖는 것으로 나타나 유니버설 디자인 관광지가 밀집된 행정동에 유니버설 인증업소와 외식업소, 버스정류장이 다수 분포하는 것을 확인하였다. 이러한 분석 결과는 향후 관광향유권의 도모를 위한 정책과 국내의 유니버설 디자인 정책 개선에 시사점을 제공할 수 있을 것으로 판단된다.

• 지역과문화
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• 제7권1호
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• pp.127-152
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• 2020

본 연구는 관광목적지의 지속가능한 성장과 개발을 위한 관리의 수단으로 사회적 자본의 역할에 주목 하였다. 관광개발이 관광목적지에서 사는 주민들의 지역만족과 관광개발 태도에 미치는 영향 관계에서 사회적 자본이 지속가능한 관광개발을 견인하는 중요한 장치라는 점을 규명하는 데 궁극적인 목적이 있는 것이다. 이를 위해 과잉관광 현상이 나타나는 전라남도 여수시를 원도심과 비원도심으로 구분하여 관광개발의 부정적 영향에 대한 지각이 주민 지역만족과 관광개발 태도에 미치는 영향관계에 있어 사회적 자본의 조절효과를 검증하였다. 실증 결과 관광개발이 집중된 원도심이 상대적으로 개발에서 벗어난 비원도심보다 영향력을 발휘하는 것으로 분석되었다. 이는 사회적 자본이 관광개발의 부정적 영향을 줄이거나 또는 지속가능한 발전과 성장이 유지될 수 있도록 하는 관리의 수단이 될 수 있음을 보여주는 것이다. 이에 따라 민관협치 활성화 기본조례. 지역사회 동호회, 마을 총회 등과 같은 사회적 자본의 특성들이 반영된 다양한 정책들을 마련하여 활성화 시켜야 함을 제안하였다.

• 환경영향평가
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• 제19권6호
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• pp.633-645
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• 2010

As the globalization increased, cultural heritage has been widely used as tourist destination. Traditional temples which have valuable cultural resources are important cultural heritages. It was found that most traditional temples which were used as famous tourist destinations lost their intrinsic religious values because of the intensive tourist uses. Sustainable tourism was introduced as an alternative tourism to the conventional one which could cause the destruction of the intrinsic values. Sustainable tourism represents and encompasses a set of principles balancing between visitor satisfaction, economic revitalization of the area, and the conservation of the heritage resources. The purpose of this study was to evaluate the possibility for the sustainable tourism of cultural heritage (traditional temple) by investigating visitors' satisfaction, revisit intention, and awareness on conservation. In order to perform this purpose, Sin-heung-sa was selected as a study site and 339 visitors participated in the questionnaire survey. The study results are summarized into three important findings. First, it was found that the possibility for the sustainable tourism of Sin-heung-sa was high. Vistors' awareness on conservation is high, but visiting satisfaction was medium-high. Specifically, the awareness for heritage transmission was the highest and the awareness for other conservational dimensions such as need for education, conservation for surrounding area, and respect for environmental capacity were also high. Second, visitors' overall and separate satisfactions were not high. Therefore, it was recommended that management strategies are needed to increase the visitor satisfaction because both conservation and visitor satisfaction are essential elements of successful sustainable tourism. The results revealed that visitors' satisfaction could be enhanced by improving safety of the area, providing diverse travel activities and information, and creating unique atmosphere. Third, the revisit intention was evaluated higher than the overall satisfaction, which showed that the attractiveness and competitiveness of Sin-heung-sa was relatively high. Important determinant attributes for revisit intention were analyzed to be good nature(landscape, valley, the fauna and flora) and network with surrounding tourist destinations.

• 문화기술의 융합
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• 제9권4호
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• pp.283-290
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• 2023

유학생이 계속 늘고 있는 국내 교육 시장에서 소셜 미디어를 활용한 대학 마케팅이 중요해지고 있다. 본 연구는 소셜 미디어를 사용하는 소비자의 심리적 요인에서 출발하여 한국 교육 관광지의 온라인 구전의도에 영향을 미치는 요소를 탐구했다. 본 연구에서는 온라인 구전의도에 영향을 미칠 수 있는 영향을 설명하고 있으며 교육 관광지의 이미지와 중국 관광객의 관광만족감의 중요성을 확인했다. 또한, 소셜 미디어를 사용할 목적으로 여행하는 이용자들은 자아 이미지 일치성과 과시적 자기표현을 더 중요시하는 경향을 발견했다. 본 연구에서는 대학 마케팅을 목적으로 소셜 미디어를 사용하고 온라인 구전을 활성화함으로써 중국 관광객이 한국 교육 관광지에 대한 인식을 개선할 수 있으며 나아가서 유학생 모집에서도 성공적일 수 있음을 밝혀냈다.

• 한국콘텐츠학회논문지
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• 제17권2호
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• pp.298-307
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• 2017

본 연구에서는 외국인 관광객의 관광지 이미지가 만족과 재방문의도에 미치는 영향에 대해 조사하였다. 방한 외국인 관광객 중 많은 수를 차지하고 있는 중국인 관광객을 대상으로 조사하였고, 제주특별자치도의 관광지 중 대표적인 성산일출봉을 대상지로 선정하여 조사하였다. 조사 결과 관광지 이미지 중 일부 요소만이 관광 만족도에 영향을 미치는 것으로 나타났다. 또한, 관광지 이미지가 재방문 의도에도 일부 요소만이 영향을 미치는 것으로 나타났고, 관광지 만족은 재방문의도에 영향을 미치는 것으로 나타났다. 인지적 이미지에서는 성산일출봉의 환경요인과 매력요인이 가장 중요한 요인으로 파악되었고, 정서적 이미지에서는 흥미요인, 안락요인, 쾌적요인이 만족에 영향을 주는 중요 요인으로 나타났다.

• The Journal of Asian Finance, Economics and Business
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• 제8권2호
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• pp.993-1003
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• 2021

The contribution made by the tourism sector is strategic enough to provide job opportunities and increase the state's foreign exchange which will be followed by development in the information and technology sectors. The population of this study includes all domestic tourists who visit the Batu City Angkut Museum over 17 years of age and who have obtained information via eWOM from other tourists. Based on the measurement, a minimum of 160 respondents must be selected as the research sample. Non-probability sampling techniques are used to select samples. Social media had been used by companies to provide information, services, and products related to tourism, and it was utilized by tourists to share information about their traveling experiences. Nowadays, tourists have become more selective and critical in selecting their destinations as they have become good observant in finding adequate information about certain destinations before deciding to visit the place. This reaction can be influenced by positive eWOM communication, positive image, and trust given to certain tourist destinations. Therefore, improving the number of visits requires the management of certain tourism service companies to apply proper marketing strategy and provide various advantages and best service quality to attract more visitors and give satisfaction to visitors.