• 한국산학기술학회논문지
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• 제11권8호
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• pp.2853-2859
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• 2010

해외 관광 상품의 개발과 촉진은 민간 외교부문과 국가이미지 제고뿐만 아니라 경제적인 측면에서도 중요한 변수이다. 또한 해외 관광 상품은 국내 관광산업의 활성화와 외국인의 국내 방문에도 긍정적인 효과를 줄 수 있다. 그러므로 여행 산업의 개발과 촉진은 특정국가의 경쟁력과 발전 기회를 제공하며, 다른 산업의 투자유치에도 영향을 준다. 따라서 본 연구에서는 이러한 해외 관광 상품의 서비스품질이 고객만족과 재 구매 의도에 미치는 영향을 분석하고, 향후 관광산업의 경쟁력 강화요인을 검증 하였다. 연구분석 결과에서는 서비스품질의 유형성, 확신성, 공감성은 고객만족에 영향을 미치는 것으로 나타났으며, 신뢰성과 반응성은 고객만족에 별 다른 영향을 미치지 못하는 것으로 나타났다. 본 연구는 향후 관광산업의 특성을 분석하거나, 해외 관광 상품의 주요 성공요인이 될 수 있는 변수를 개발하는데 지침을 제공할 수 있을 것이다.

• 산경연구논집
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• 제12권7호
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• pp.27-39
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• 2021

Purpose: The researchers reviewed the previous studies on the psychological anxiety and economic damage during the recent COVID-19 pandemic to understand the satisfaction, awareness and attitude of the residents in Jeju, Korea. Research design, data and methodology: 215 samples based on self-reported survey were collected for path analysis focused on controlling variables in demographic characteristics in PLS-SEM using Smart PLS 3.0. Results: The researchers found the Satisfaction with COVID-19 Prevention Measures and the Awareness of Tourism Crisis affect Attitude toward Tourism of the residents with the explanatory power (R² = 0.209). Age was found to be the only significant controlling variable in this model for the Awareness of Tourism Crisis to Attitude toward Tourism. Conclusions: The attitude toward tourism is influenced by the level of satisfaction of the prevention service for COVID-19 as well as the awareness of the crisis. Residents have different level of the tourism crisis awareness by the status of their economic activities while there is no differences in all age groups for satisfaction in the quarantine service. The study suggests that the importance of the public health service should be preferentially concerned for residents to have stable economic activities where the tourism is the major industry.

• 한국콘텐츠학회논문지
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• 제22권10호
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• pp.279-290
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• 2022

모바일 인터넷 애플리케이션의 대중화는 스마트 관광 산업의 발전을 가속화 하였다. 본 논문은 TAM과 VAM 이론을 바탕으로 복합 네트워크와 데이터 분석 방법을 통해 관광 애플리케이션 사용자의 지속적인 이용 의지의 영향 요인을 연구한다. 연구를 통해 스마트 관광 애플리케이션의 서비스 수준 및 디자인 개념의 개선이 복합 네트워크의 통합을 가속화하고 사용자의 참여를 향상시킬 수 있음을 발견하였으며, 동시에 합리적 가격 서비스 경험 가치, 편의 서비스 경험 가치, 상호작용 서비스 경험 가치, 감성적 디자인 인식, 사용 편의성 디자인 인식, 엔터테인먼트 디자인 인식 및 기타 요소는 사용자의 지속 사용 의도에 영향을 미치며 상당한 상관 관계가 있다는 것을 확인하였다. 스마트 관광 앱의 경쟁력의 근원은 편리성과 가격의 우위이다. 디자인 컨셉은 사용자의 감성적 경험과 지각적 경험에 영향을 줄 수 있으며, 스마트 관광 앱이 사용자의 만족도를 높이는 데 도움이 된다.

• Journal of information and communication convergence engineering
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• 제3권2호
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• pp.80-83
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• 2005

At present, GML becomes the global standard for the XML encoding of geographic information and is the foundation for the Geo-Web. GML is being applied to a wide range of geographic applications including GIS and location-based services, telematics and intelligent transportation systems. In this paper, we propose the tourism information system for supporting the location based service application. We made an effort to design and implement a GIS computing environment by thin client for mobile web mapping service. We are interested in the GML applications that include traditional GIS system for navigation service and location finder for points of interest (POI) services. This paper summarizes the Tourism information system for location based service of a small area (Han-Ok Village with the Korean traditional houses in Jeonju-city), in which moving travelers can obtain proper information services at the current location associated with traditional monuments, cultural products, food, and conveniences. In the paper, we report on the design of the thin client/server system for a mobile environment. This paper is divided into three parts. First, we give a general overview of the organization of the system and of the important concerns of our design. Second we focus on our system supports for location and POI determination, and design concerns. Finally, we show the graphic user interface of PDA, the procedures involved in the service, and the executed results.

• 디지털융복합연구
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• 제13권7호
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• pp.403-412
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• 2015

본 연구에서는 IPA(Importance-Performance Analysis) 기법을 이용하여 의료관광객들이 만족할 수 있는 의료기관의 융복합 의료관광서비스를 위한 개선방안 및 시사점을 제시하고자 하였다. 본 연구의 자료수집에 있어서는 의료관광서비스를 경험한 고객들을 대상으로 2014년 9월 1일-2014년 10월 30일까지 검진을 받은 의료관광 고객들을 대상으로 총 244부의 설문지를 유효표본으로 확보하였다. 의료관광서비스의 중요도와 만족도의 차이를 알아보기 위하여 대응표본 t-test를 실시한 결과, 의료관광 서비스의 중요도와 만족도에 있어 모든 항목에서 유의한 차이를 보이고 있었다. 의료관광서비스에 대한 IPA 분석결과, 중요도는 높게 인식을 하지만 실제로는 만족도가 높지 않은 서비스 항목들로 향후에 집중 관리가 필요한 항목으로 '정확한 의료관광서비스', '환자의 요구에 신속한 대응', '신속한 의료관광서비스', '의료관광코디네이터와의 의사소통'의 항목들로 도출되었다. 그러므로 의료기관들은 의료관광에 대한 신속성과 전문성을 가진 의료관광코디네이터를 배치하여야 할 필요성이 있다.

• 한국컴퓨터정보학회논문지
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• 제25권10호
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• pp.249-253
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• 2020

의료관광은 의료서비스와 관광을 동시에 제공받기 위해 해외로 방문하는 것을 의미한다. 즉, 의료서비스와 다양한 문화 활동, 레저, 쇼핑 등을 접목한 관광 활동이라고 할 수 있다. 이처럼 의료관광이란 단순한 의료서비스에 국한하지 않고 관광 서비스와 융합되어 새로운 수익을 창출하는 신 고부가가치 산업으로 많은 국가들이 해외 관광객 유치를 통해 자국의 관광산업을 육성하기 위하여 지속적인 노력을 기울이고 있다. 따라서 본 연구는 우리나라의 의료관광산업 중 치과의료서비스에 있어서 경쟁력을 확보하기 위해서 치과의사의 진료, 병원의 시설, 치과의 스텝, 환자의 만족도 사이에 어떠한 연관성이 있는지를 살펴보고자 하였다. 그 결과 치과의사의 진료는 병원의 시설 치과의 스텝, 환자의 만족 모두에 긍정적인 영향을 주는 것으로 나타났다.

• 한국관광식음료학회지:관광식음료경영연구
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• 제12권1호
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• pp.79-110
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• 2001

Tourist Destination is based on tourism attractions. Components of Tourism attraction are included tourism resources, entertainment facilities, transportation, accommodation, infrastructure, assistance facilities & service, hospitality, information facilities & service, and retailing & service. Tourism resources of them is the key to determine destination development pattern, because tourism attraction that attract tourists is based on tourism resources. Therefore, there are need to study what is tourism attraction of destination at the view of tourists and what is destination development pattern based on it to develop tourism attraction that is able appeal tourists. The purpose of this study is to examine what effect of tourism attraction affects destination development pattern. This study defined Haeundae, Kwanganri, Songjung, Taejongdae in Pusan, Korea as research areas. Research data were collected from 300 respondents by a simple random sampling method. A final 284 usable questionaries were used for empirical analysis after data purification process. Reliability and validity of the scale on the tourism attraction, destination image, and facility needs have been evaluated using Cronbach $\alpha$, item-total correlations. This study analyzed the factors of the tourism attraction and destination images. The result obtained that tourism attraction is divided relaxation attraction, local activity attraction, culture . nature attraction and touring circuit attraction, and destination image is divided culture . urban attractiveness, touring attractiveness, local . stay attractiveness, convenience of travel and relativeness for destination investigated. ANOVA and regression (stepwise) were used to test hypotheses. Based on the results of hypotheses testing, major findings of the empirical research are as follow : 1. The tourism attraction and destination image are significantly different, but facility needs are not significantly by destinations (e. g. Haeundae, Kwanganri, Songjung, Taejongdae) . 2. Destination development pattern is a(fact by the tourism attraction in partial. In case of Haeundea, relaxation attraction take effect partially spa, history and marine/spa tourism. 3. The destination development pattern is influenced by the destination image in partial. In case of Kwanganri, the natural . activity attractiveness and urban tourism images have been found as influential factors that affect marine tourism. 4. The destination images are influenced the physical attributes in literature review, but the destination image are taken effect partially the tourism attraction in this study. 5. Destination development pattern are influenced by the tourism attraction and the destination image partially. This research has provided a variety of practical suggestions. Especially, it was suggested that the destination have appeal to tourists by strengthening attraction and improving weakness. Also, we need to specialize destination in same destination development pattern.

• 한국지역사회생활과학회지
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• 제26권3호
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• pp.523-540
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• 2015

This study examines the structural relationships between service quality, satisfaction, and behavioral intentions in responsible tourism. In particular, the study focuses on moderating effects of age. Data were collected from 471 tourists from seven responsible tourism agencies. SPSS 20.0 and AMOS 18.0 were used for frequency, reliability, exploratory factor, confirmatory factor, and path analyses. The results of a exploratory factor analysis yield two dimensions of service quality (functional quality and technical quality). The results of structural equation modeling indicate that functional quality and technical quality had positive effects on satisfaction, which in turn had a positive effect on behavioral intentions. In addition, age moderated the relationships between service quality, satisfaction, and behavioral intentions such that functional quality had a positive effect on satisfaction in the group of tourists in their twenties and thirties and that functional quality and technical quality were important factors for tourists in their forties. The results are expected to help responsible tourism communities better manage service quality to increase tourist satisfaction.

• 보건의료산업학회지
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• 제3권1호
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• pp.78-90
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• 2009

The purpose of this study is to propose ways of promoting medical tourism in Busan. For the purpose, this researcher made a questionnaire survey of Japanese tourists who used in Busan International Ferry Terminal between January and April 30, 2008. Findings of the study can be summarized as follows. 86.3% of all respondents had never experienced any medical service in Korea. 57.3% said that the most important thing is the level of medical technology. Most of respondents preferred massage treatment using spa and sea water, followed by Oriental medical services. To make medical conditions(price competitiveness, high-level medical technology, high-quality medical facilities) of Busan properly informed to the outside, it is required to make the city itself more internationally recognized through public relations and strengthening individual medical services provided in the city. It is also required to build up a non-stop service system that helps foreign tourists not only easily use medical institutions, but also better cope with a variety of problems that they might face during stay in the city. To be more trustable to foreign patients, medical services of Busan should be certified by JCI. Furthermore, it is very much needed to develop products which connect medicine with tourism, for example, such programs that combine medical services, tourism, recreation and leisure.

• 아태비즈니스연구
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• 제10권4호
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• pp.167-180
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• 2019

The purpose of this paper is to explore Laos mysterious 'Plain of Jars' area in a village. 'The Plain of Jars' site has been proposed for listing as a UNESCO World Heritage Monument. The study used convenience sampling and surveyed tourists who visited Tonghahin in Xieng Khouang. The results of this study are summarized as follows: First, Tonghahin is introduction stage from the tourism life cycle due to lack of basic infrastructure such as road condition, transportation, information service, etc,. Second, this study examined the ways to improve methods such as adminstration system and hospitality service manual for tourist site. Thereafter, third, to develop each attraction, they have come with better tourism products. These things are foresight-able to-do list for nomination as the UNESCO World Heritage. The recommendations and suggestions for future research are also discussed.