• The Journal of Asian Finance, Economics and Business
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• 제5권2호
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• pp.139-149
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• 2018

In the contemporary era of smart tourism, travelers face more accommodation options than ever before. The rapid expansions of alternative accommodation sector are partially owing to the growth of electronic commerce and the rise of online intermediary platforms. Online travel agencies serve as a critical distribution channel for tourism sectors, and the significance is further increased for small and micro entrepreneurs whose direct communication channels are scarce. Considering the holistic process of customer experience started with a third-party online intermediary, this study explores basic and extended attributes of small and medium-sized alternative accommodation where the comparative value is created. In order to achieve the objective, a research design was developed to synthesize the qualitative evidence. The synthesis encompasses both theoretical and practical perspectives, from a systematic review and opinions of academic professionals to an in-depth interview with an industry expert and the current practices of online travel agencies. This study suggests that the sources of value creation for alternative accommodation are not always consistent with those of the traditional. Accounting for the temporal and spatial dynamics in customer experience, the findings of this study provide insights on the comparative value of alternative accommodation, to both academic and industry audiences.

• 산학경영연구
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• 제23권2호
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• pp.31-52
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• 2010

카지노산업의 효과에 대한 관심과 기대감이 근래에 들어 국내에서도 대표적인 뜨거운 감자의 역할을 담당하고 있다. 강원랜드 카지노와 같은 민간인 출입이 가능한 카지노의 태동을 통해, 우리는 카지노에 대한 직간접적인 성격과 기능을 살펴볼 수 있는 충분한 여건을 갖추고 있다. 국제적으로도 여러 미개 발국과 개발도상국들이 카지노산업에 대한 투자와 자본유치에 총력을 기울이고 있다. 남미에서도 다른 대륙과 같이 카지노가 활성화되고 있다. 남미의 카지노도 세계 여러 나라의 카지노처럼, 대규모 리조트 타입의 시설에 식음료를 제공하는 형태며, 충분한 관광객을 수용하고 서비스할 수 있는 규모이다. 카지노 게임의 형태는 국제적 기준과 상이하나, 경우에 따라 남미 특유의 규칙과 독특한 방법의 게임이 산재한다. 일반 카지노에서 포커게임을 볼 수는 있으나, 불법인 경우도 있다. 남미의 특징 중의 하나는 카지노에만 국한 되어있지 않고, 복권, 빙고, 경마 같은 여타 게이밍산업도 상당히 발전되어있다는 것이다. 카지노에 비해 더 큰 비중을 갖고 있으나, 서서히 카지노의 약진이 가시화되고 있다. 비교적 산업화는 느리지만, 독특하고 아름다운 자연환경과 문화적 특수성을 갖고 있는 남미의 카지노산업을 이해하고, 그들만의 카지노산업 모형 분석을 통해, 카지노의 산업적인 관계성과 발전성을 살펴보고, 우리의 미래에 적용해 보는 일은 국제화시대에 매우 의미 있는 생존전략이 될 수 있겠다.

• 한국콘텐츠학회논문지
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• 제11권5호
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• pp.403-412
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• 2011

본 연구의 목적은 관광자원의 지역경제 활성화 방안에서 관광자원, 관광정책 그리고 지역경제 활성화간의 상관관계를 분석하여 관광정책의 방향성을 제시하는데 있다. 설문조사는 2010년 7월 1일부터 30일까지 충청지역과 경상도지역의 국 공립 연구원 전문가를 대상으로 실시하여 최종 283부의 연구샘플이 수집되었고, 통계 처리는 SPSS 15.0과 AMOS 6.0을 이용하여 분석하였다. 분석결과, 지역관광자원이 풍부할수록 지원제도와 유치전략에 유의한 영향을 미치는 것으로 분석되었으며, 지원제도는 유치전략에 유의한 영향을 미치는 것으로 나타났다. 그리고 관광정책이 지역경제 활성화에 유의한 영향을 미치는 것으로 검증되었으며, 유치전략에 의한 효과보다 지원제도에 의한 간접적 영향이 더 큰 것으로 확인 되었다. 그러나 관광자원이 지역경제 활성화에 유의한 영향을 미칠 것이라는 가설은 의외로 기각되었는바, 우수한 지역관광자원의 보유와 무관하게 관광정책이 구체적으로 시행되지 않으면 지역경제에 무익하다는 것을 입증하고 있다. 따라서 정부는 관광특구, 지역축제, 문화재의 지정 등을 통한 관광자원의 지속가능한 개발과 패키지화를 추구하되, 개발 및 선정기준의 업그레이드와 지속적인 평가관리를 통해 지자체에 의한 남발과 중복투자를 막고 관광부문의 질적 발전을 유도해야 할 것으로 보이며, 5+2광역경제권이 출범한 상황에서 관광분야의 광역연계협력사업이나 초광역적 연계협력사업을 적극적으로 시도하는 것이 바람직할 것으로 사료된다.

• The Journal of Asian Finance, Economics and Business
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• 제7권1호
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• pp.195-203
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• 2020

Substantial growth in the economy and extensive use of natural resources has become a major issue in the modern world. Organizations have started to worry about the environment and are beginning to invest in and practice green strategies. Companies should be responsible for the environment and use sustainable methods to run their businesses. The main purpose of this study is to explore the conceptual approach to Green Human Resource Management (GHRM) practices and Corporate Environmental Responsibility (CER) in the hospitality industry. The theoretical framework of GHRM practices such as green recruitment, green selection, green training and development, green performance appraisal, green reward and compensation, and corporate environmental responsibility have been comprehensively studied for this purpose. Green Human Resource Management in the hospitality sector is a less studied and rarely implemented phenomenon. The integration of GHRM and CER along with green competitive advantage and green supply chain management in hospitality is new concept in hospitality industry. Study suggests that Corporate environmental responsibility (CER) and Green Human Resource Management (GHRM) have a significant role in the hospitality industry. However, for sustainable development of tourism and hospitality, this concept should be capitalized with necessary research and development.

• 기술사
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• 제44권4호
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• pp.24-27
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• 2011

Every government rallies with the private sector to support its traditional cuisines. In Korea, the effort to globalize traditional dishes began with the governments official declaration of "Hansik Globalization" in 2008. Now the mission of globalizing hansik has emerged as one of the most valuable propositions in creating a new value-added rural economy, sharing growth with the tourism industry. The global food industry is reported to be bigger that of the information technology industry by 5.6 times and the automobile industry by 2.5 times as of 2008. And considering that hansik is almost unknown outside of Korea, the potential for growth is huge.

• 한국중재학회지:중재연구
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• 제26권4호
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• pp.111-128
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• 2016

Trade between nations has been considered as exchange for material things. According to recent changes in the paradigm of global trade, trade is shifting focus on the exchange of an immaterial being. Among them, the service sector is growing fast and the health service has shown exceptional growth as the healthcare market is consistently expanding. It is also part of the global service targeting people all around the world. People visiting other countries for medical service tend to spend more money and stay longer than a traveler. For these reasons, global medical service is in the spotlight as a promising and higher value-added business. The global medical service industry has been developed around Asia, specifically Thailand, Singapore, India, etc. Compared to them, Korea has come late into the market of global healthcare and the Korean government is striving to attract foreign patients. Nevertheless, there is a lack of effort to make foreign patients visiting Korea revisit Korea. Regarding foreign patients' medical disputes, these are not yet a problem officially; however, the government cannot leave the matter as it is. Medical dispute related with foreign patients is a highly complex issue due to different languages, nationalities, cultures, etc. Particularly, Korea's medical tourism is developed with Chinese visiting Korea for plastic surgery and cosmetic procedure. Thus, the Korean medical tourism market can be crowded with a lot of minor medical agencies, so-called brokers, getting foreign patients connected to the medical institutions. Consequently, Korea has received a large number of complaints and dissatisfaction. No one can predict and know what's supposed to happen in the future. Efforts of the Korean government and medical institute attracting foreign patients could be in vain. In order to take a step forward, this paper will do research on present conditions and look for strategies of improving this industry, focusing on the part of medical agency and contributing to the improvement of the Korean medical tourism industry.

• The Journal of Asian Finance, Economics and Business
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• 제5권3호
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• pp.73-80
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• 2018

The growth of Bandung's tourism industry has had a massive impact on the hotel sector. Most tourists visiting Bandung are domestic tourists and tend to be modest spenders fitting the profile of a mid-market (2/3 star) hotel guest. As competition has increased mid-market hotels have come under pressure from upmarket (4/5 star) and budget hotels committed to cutting prices. There is also competition with the mid-market hotel sector, which means that the 2/3 star hotels have to keep innovating in order to remain competitive. This study uses the Service Quality framework to describe customer expectations and identify gaps in hotel services. A questionnaire survey of 105 local tourists who had stayed in 2/3 star hotels in Bandung showed that the most important dimension is responsiveness, following by reliability, assurance, tangibles and empathy. Thus we conclude that local tourists' primary expectations are that hotels will deliver the service they have promised, be responsive to guests' needs and comply with service standards. Furthermore, these findings validate the earlier prediction that comparing 2/3 star hotel with 5/4 start hotel, the customers are having preliminary knowledge on facilities limitation and friendliness. Tourists using 2/3 star hotels tend to be prepared to accept limited facilities and less friendly staff service.

• The Journal of Asian Finance, Economics and Business
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• 제8권5호
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• pp.1001-1010
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• 2021

The world of tourism is a tangible form of a global business trip, which is very promising because it will be estimated to be a sector capable of driving world economic growth resulting from tourists' ever-increasing movement. Currently, in Indonesia, marketing activities in this sector are an integrated process, where the main target is providing customer satisfaction. Thus, the company's marketing activities are expected to be in accordance with customer expectations. The essential purpose of this study was to analyze the mediating role of the effect of trust and customer value on loyalty. The population of this study was users of the Lentera Wisata service in Semarang City, Indonesia. The sampling used a purposive sampling method, with the criteria of male and female customers and customers who have used the Lentera Wisata Semarang service bureau more than once. The test employed multiple regression analyses and the Sobel test. The test results revealed that trust and customer value positively and significantly affected satisfaction. However, trust did not affect customer loyalty. Meanwhile, customer value and satisfaction significantly and positively influenced loyalty. Additionally, the Sobel test results revealed that satisfaction mediated the effect of trust and customer value on customer loyalty.

• The Journal of Asian Finance, Economics and Business
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• 제9권1호
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• pp.93-103
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• 2022

The main purpose of this study was to gauge the patient satisfaction index and subsequently discuss the Importance-Performance (IP) matrix analysis of the inpatient services in the context of the private hospital setting. The Malaysian Customer Satisfaction Index Model was employed as the theoretical framework for the above purposes. This study involving 242 patients in Malaysian's private healthcare sector used a Web-based survey as the main method of data collection. Partial least square structural equation modeling (PLS-SEM) was utilized for data analysis. Using Fornell et al. (1996)'s formula, the resulting patient satisfaction index was slightly lower than the "very satisfied" category, the target level required for positioning as one of the world's premier medical tourism players. The IP matrix showed that medical quality is the main competitive advantage of the private hospitals that can propel their growth in the global healthcare marketplace. The results also indicate that outcome quality, patient rights, and privacy, and service quality are the three quality domains that need to be prioritized for further improvement. On the other hand, the servicescape quality domain needs to be strategized as the unique selling proposition as the performance of the private hospitals in this regard is already extremely good.

• International Journal of Internet, Broadcasting and Communication
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• 제16권3호
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• pp.56-63
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• 2024

Tourism is a crucial sector in Vietnam, benefiting significantly from the surge in short video content and the rapid growth of TikTok, a popular new social media platform with a large daily user base. This study explores how digital video marketing factors on TikTok, such as perceived enjoyment, credibility, interactivity, and subtitling, affect users' awareness of destinations and their intention to visit. The findings indicate that perceived enjoyment, interactivity, and subtitling positively influence destination awareness, which in turn impacts the visit intention of TikTok users.