• Journal of Korean Society for Quality Management
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• v.50 no.1
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• pp.105-124
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• 2022

Purpose: The purpose of this study is to examine the factors that influence the pre-use expectation and the continuous usage intention of the OTT services. Methods: For empirical analysis, the survey for this study was administered with many anonymous people who had previously used any of the OTT services and valid 192 data were analyzed by SPSS and PLS-SEM. Results: The results of this study are as follows. Personalization and understandability in the information quality didn't significantly affect confirmation. Ease of use and search of the system quality significantly affected confirmation. Also, it was found that content diversity, content recency, and content playfulness as the characteristics of the content quality significantly affected the expectation confirmation. OTT service fees also significantly affected the expectation confirmation. It also significantly affected perceived usefulness and satisfaction. Finally, satisfaction positively influenced the continuouse intention to use. Conclusion: The findings of this empirical analysis shows that the specific characteristics related to the relationship of expectation confirmation, perceived usefulness, satisfaction, and continuous usage intention with respect to OTT services through the Post Acceptance Model (PAM). Because system quality, content quality, and service fees meeted users' expectations, OTT services need a strategy that can boost the users' positive perceptions or experiences by reinforcing these three factors.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.7 no.4
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• pp.159-168
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• 2012

The purpose of this study is to analyze the relationship of MOT and NPD performance in medium-sized manufacturing firms. To accomplish the purpose of the study, working hypotheses were established based on the literatures about the impacts of MOT factors on the NPD performance. The sample of this study is as follows : 12 electrical and electronics companies, 18 machine and engineering companies, 16 parts and materials companies. In order to verify hypotheses, the data were collected from team leader and manager of research center, R&D, and production department of these companies and the leader of R&D project team who all had experience in project or were participating in it in latest 3 years. The results of study were summarized as follows : First, in analysis on the reality of MOT factors in sample firms, will of top management level on the MOT was comparatively high but relatedness of business strategy and technology strategy, open R&D system, systematic time scheduling, management of R&D manpower, and developing and adapting PLM system were common level. Second, to improve NPD performance in medium-sized manufacturing firms, will of top management level on the MOT, relatedness of business strategy and technology strategy, open R&D system, systematic time scheduling, management of R&D manpower, and developing and adapting PLM system were intensively required.

• Management & Information Systems Review
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• v.32 no.5
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• pp.157-174
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• 2013

In this research I investigate different firm characteristics between environment-friendly companies which are awarded by the Government and companies which violate environmental regulations. I set up three hypotheses in terms of managers' environmental attitude and firms' characteristic in technical, financial and structural aspects, considering environmental experts' opinions and findings of previous papers. Main research findings are as follows. First, both acquisition of the ISO 14001 certificate and ownership structure are used as proxy of top management attitude towards environmental decision-making. It is hypothesized that it is found that the certificates of ISO 14001 is a good proxy to represent top management environmental attitude and a firm with the certificate would have less likelihood of violation. Second, it is hypothesized that technical ability affects violation tendency of environmental regulations. It is found that as R&D investment increases, violation likelihood of environmetal regulations decrease. It can be conjectured that R&D investment may improve technical abilities of observing environment regulations. Third, it is investigated whether a firm's financial capability affects violation tendency of environmental regulations. Fourth structural aspects of a firm such as capital intensity, the number of employees and export ratio are investigated. It is found that a firm with more employees per sale amount tends to violate environmental regulations. It is not found any effects of expert ratio nor capital intensity on violation tendency of environmental regulation.

• Korea Journal of Hospital Management
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• v.11 no.1
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• pp.91-109
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• 2006

This study was conducted to find out factors affecting patient safety management activities at nursing devisions of two university hospitals. The indicators of patient safety activities used in the study were selected from Hospital Survey on Patient Safety Culture which was developed by The Agency for Healthcare Research and Quality in the United States. Data were collected from 372 nurses working at inpatient wards at two university hospitals located in Seoul and Won-Ju cities through the self-administered questionnaires, and analyzed using frequency analysis, t-test, correlation, and regression analysis. The result of this study were as follows. First, The mean of patient safety management activities was 3.41 which was a little bit higher than the average level. The mean of communication within the ward was the highest, whereas that of patient safety management culture was the lowest. Second, there were significant differences in the perception of nurses on patient safety management activities in terms of the educational background, length of employment, and work hours per week. Third, three variables of communication within the unit, attitude of top management, and attitude of nurses have significant positive effects on patient safety management activities. Fourth, 37.4% of the variation in the patient safety management activities was explained by the study variables. In conclusion, hospital administration and nursing managers should make an effort to learn the knowledge of patient safety program, show their deep interest on the patient safety to the employees and motivate them to communicate effectively each other within the work unit to develop a good patient safety culture and system.

• Proceedings of the IEEK Conference
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• 2005.11a
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• pp.47-52
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• 2005

In this paper we describe SLA metrics and software architecture for newly upcoming IP TV service. Firstly we show the general description for IP TV. This consists of brief description of IP TV, the general figure of configuration and elements of IP TV network and communication protocol stack of IP TV data transmission for deriving communication quality parameter. And we propose SLA metrics depending on quality measurement point. According to the measurement point the measurable SLA metrics are different. The total view of the IP TV SLA measurement and management architecture is shown. When the quality measurement point is the routers that consist of internet node, the IP media NMS is the quality collection system. And when the quality measurement point is the IP TV STB(Set-Top Box), the IP media collector and Quality Collection Server are the quality collection system. And we show the software block diagram of IP TV SLA processing system and the other related network management systems.

• Journal of Korean Society for Quality Management
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• v.11 no.1
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• pp.51-57
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• 1983

For an effective propulsion of TQC, it is necessary to get a suitable modeling in consideration with characteristics of system, human view and the traditional background. This method must be developed as the way of a firm top policy, considering the latest tendency of emphasizing quality of job. For this purpose it is planned to promote the synthetic use of all the managing technology on basis of the human nature and the human creativity in applying the way of function analysis to the TQC program in this paper. A characteristics of this paper is the applying not the materials or products but the functional analysis of job in value engineering to TQC program.

• Journal of Korean Institute of Industrial Engineers
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• v.3 no.2
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• pp.29-40
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• 1977

Some of the steel works and machine tool manufacturers representing the whole spectrum of these industries in Korea are surveyed with a viewpoint from total quality control. The operation of quality control system in these fields has been found to be unsatisfactory partly because these industries are relatively young compared with those in advanced foreign countries, and partly because there have been insufficient financial and top management support. Some suggestions are made for the improvement of steel and machine tools quality. One of them is introducing the industrial engineering techniques, with additional quality control costs and full management support, into the company-wide quality control system.

• IE interfaces
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• v.15 no.2
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• pp.172-181
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• 2002

Customer satisfaction is undoubtedly one of the top strategic issues in the new decade. Today, many organizations are rushing to become more customer focused. A key component of many initiatives is the implementation of customer satisfaction software. In this paper, we provide a case study for customer satisfaction management in a city gas company. The three issues include the plan for giving premiums and the development of a happycall system and a web-based measurement system for customer satisfaction.

• Management & Information Systems Review
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• v.9
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• pp.117-137
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• 2002

As attention to the Internet from both companies and individuals is rapidly on the increase, hundreds of new websites are opening in a single day. Along with such a high attention to the Internet, to set up an effective website needs efficient evaluation and reliable evaluation criterions for the website. The existing homepage contests and evaluation models are limited to certain websites in a special field or to the systemic side and to the contents, which in fact weakened the development of detailed evaluation sections and items possibly measured. This study is designed to integrate and seek out methods and success factors that should be considered when a website is built up, discovering evaluation criterions and making evaluation models objectively possible to be measured. The study focused on investigation into a new measurement standard and model by considering the previous studies, in order to suggest the followings: Centering the 7 top evaluation sections by type of each website such as (1) Service, (2) Mechanism, (3) Structure & Navigation, (4) Usability, (5) Contents (6) Community, (7) Communication, the study suggests an objective and reasonable website evaluation model on a basis of common factors considered in an integral and optimum view.

• Journal of Korea Society of Digital Industry and Information Management
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• v.5 no.1
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• pp.99-105
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• 2009

Recently the research is much interested in about the inspection system using by computer vision system. In this paper, we deal with shape inspection technique for moving to be long and narrow object on conveyor belt. first, we are acquired for moving object on conveyor belt. then the object segmentation is using by color information for background and object. the object position be calculated by horizontal and a vertical histogram. second, we are checked for two hole in front part, widths and top/bottom side information in middle part, and finally checking for two holes in rear part. The performance of our proposed model is evaluated by experiments, within error of 1㎜, and can be checking to 17 object /min.