• Journal of Information Technology Services
• /
• v.21 no.1
• /
• pp.21-40
• /
• 2022

Advances in information and communication technology have introduced self-service technologies (SSTs) to service companies, changing the way they serve. In addition, as SSTs are expanding for low cost and high efficiency, opportunities for technology to interact with consumers have increased. Restaurant managers have the advantage of the SSTs win-win strategy, which allows consumers to freely receive the products or services they want, but some consumers have low satisfaction of the SSTs, especially elder people and the blind. This study examines the effect of unmanned order payment technology on service quality evaluation. For this, we interviewed a total of 12 consumers in their 10s to 50s with the experiences of using unmanned order payment technology, applying the Grounded Theory Method(GTM). Through a review of the research participant interview materials, totally 84 concepts were derived and the concepts were analyzed to derive 15 subcategories and 10 upper categories. Finally, a paradigm model of the effect of unmanned order payment technology on service quality assessment was derived. It also found the importance of consumers' sense of obligation to use unmanned order payment technology, recognition of advantages (e.g., time savings), recognition of shadow labor, and recognition of whether the technology usage process is in the service quality assessment stage.

• Journal of the Korea Convergence Society
• /
• v.7 no.5
• /
• pp.181-188
• /
• 2016

This study investigated consumer convergence preferences for healthcare information service in social media using the multi-attribute utility theory. The multi-attribute utility theory is an approach for compositional modeling attributes wherein researchers compute the overall service utility by aggregating the evaluation results for attribute values. We found that healthcare information service consumers in social media evaluate the service preference through the multi attributes - Update, Cost, Usefulness, Usability, Reliability. And the study shows that individual preference by estimating weight of each attribute in the services influences the service use intention. So we believe that estimating preferences with multi-attribute utility theory will predict business success of the services in a new media, and for a successful business of the social media services marketers should assess the consumer's preference using the multi-attributes.

• Journal of Information Technology Services
• /
• v.19 no.6
• /
• pp.83-95
• /
• 2020

"I think security is only trying to make it uncomfortable." "10% of my work is entering IDs and passwords, such as boot passwords, mobile phone authentication numbers, etc." As reflected in the complaint above, stress caused by information security among organizations' members is increasing. In order to strengthen information security, practical solutions to reduce stress are needed because the motivation of the members is needed in order for organizations to function properly. Therefore, this study attempts to suggest key factors that can enhance security while reducing information security stress among members of organizations. To this end, based on the theory of protection motivation, trust and security stress from information security policies are set as mediating factors to explain changes in security reinforcement behavior. Furthermore, risk, efficacy, and reaction costs of cyberattacks are considered as prerequisites. Our study suggests a solution to the security reinforcement problem by analyzing the factors that influence the behavior of members of organizations. In turn, this can raise protection motivation among members.

• Journal of Information Technology Services
• /
• v.17 no.1
• /
• pp.121-134
• /
• 2018

Massive Open Online Course (MOOC) is online education that anyone can register for free and has internet access. MOOC is also called Education Revolution and is spreading rapidly all over the world. Although recent MOOC high-quality classes may enhance the value of MOOC, MOOC learning still needs much research. Since MOOC has low learning completion rate and continuous use rate, various studies on the reasons that learners give up at the beginning of learning have not been tried yet This research is studied for the continuous intention of use of MOOC applying self-determination theory and learning flow theory based on technology acceptance model. In particular, the research are conducted for cultural difference in continuous usage of MOOC between Korean and Chinese. The research results show that self-determination theory applying perceived autonomy, perceived competence, and perceived relatedness and learning flow is useful to explain continuous use of MOOC. The research also shows that Hofstede theory works well in explaining the cultural difference between Korea and China in continuous usage of MOOC. The result shows that korean is more influenced by perceived external motivation like perceived usefulness and chinese is more influenced by internal motivation like learning flow in continuous use of MOOC.

• Journal of Information Technology Services
• /
• v.10 no.3
• /
• pp.297-312
• /
• 2011

Service science has emerged as the key factor in developed economies as it becomes the main driver of productivity and economic growth. MICE industry has also opened up new revenues through improved services and new services which is a more attractive strategy for success. The importance of adoption of service science has recently emerged in MICE industry. However it has not been provided a detail action plan it is needed positive interesting and common endeavor of academy, industry, and government sector. In this context, we analyzed the major issues in adoption of service science in the MICE industry and developed the paradigm model by ground theory approach and proposed a roles of MICE service provider, mediator and consumer for service science adoption which have not been treated as a research topic in the domestic MICE areas sofar.

• Journal of the Korean Society for Library and Information Science
• /
• v.56 no.1
• /
• pp.277-296
• /
• 2022

Despite the characteristics of public data with various potentials, few studies have been conducted on general users who lack an understanding of data as well as on expansion of the service uses. This study examined which digital-service-quality factors affect the intention to continue using public data services based on the expectation confirmation theory. As a result of the analysis, satisfaction partially mediated between expectation agreement and continued use intention for understandability and efficiency, which were combined as one factor, and completely mediated the relationship between perceived usefulness expectation agreement and continued use intention. It can be seen that the more the understanding and usefulness of the information provided by the service is satisfied, the higher the willingness to use it. Accordingly, it suggested adding an electronic bookmark function and the provision of online community for users to improve the overall quality of services. This study is significant in that it provided evidence on which part to focus on when designing electronic services from the point of view of general users.

• 한국공간정보시스템학회:학술대회논문집
• /
• 2001.11a
• /
• pp.93-95
• /
• 2001

• Journal of the Korean Society for Library and Information Science
• /
• v.25
• /
• pp.151-183
• /
• 1993

As many Korean libraries has begun to be automated and become a part of the worldwide, open library system, they need a new management. Therefore, the purpose of this paper is to explore the library management in automated libraries and to establish a theory of the library management in information society, The automated libraries could be well explained by the systems theory and the environment of the libraries could be well explained by the contingency theory, The following hypothesis were set to direct this research. 1. As the libraries are automated and become a part of one big, worldwide library system, the libraries interact closely with the environment so that the library and the environment become one. 2. As the libraries are automated and become a part of one big, worldwide library system, the librarians need to work in the environment for the library networks, standardization of cataloging, or government information policy making. 3. As the libraries are automated and become a part of one big, worldwide library system, the librarians only manage the library, The various other library staffs take over the traditional library services directly related to books. The data were gathered from the research done previously, Also the date were collected from the American and Japanese libraries. The findings were as follows: The environment of the library integrated all types of the library services such as school library, university library, etc. And it also integrated all the services of the media centers and the press centers, etc. to library services. And the new library services began in the environment. Librarians worked for these new services. In the library, the librarians distingushed the library system from the environment by planning : mission, goal, objectives, policy, procedures and rules. Library organization became temporary such as forming task forces or matrix or free form. The environment controlled the library. Staffs were controlled by plans or computers. And the professional librarians were controlled by their ability to solve problems raised outside the libraries. Library leaders brought in the technology to the library from its environment. The librarians led the formal and informal organizations so that the staffs cooperated well in their work. And librarians tought the library procedures to the partime workers or the temporary staffs. Participative management and management by objectives were the means of motivating staffs. Budget was based on the ever changing environment. The zero based budget method was applied. Therfore, in the information society, the professional librarians become the able managers in the library and global librarians in the environment.

• Knowledge Management Research
• /
• v.12 no.5
• /
• pp.25-40
• /
• 2011

Today, Internet users start off using heavily SNS(Social Network Site) such like, Facebook, Twitter. The reason of the growth of using SNS would be closely related to the various services of gaming, playing, entertainment items, sharing information etc., provided by the SNS, technically, the most important one out of the services provided would be behaving of sharing knowledge among people who connected and networked in the site. In sum, we assume that the users may communicate well each other and pay attention to build closely a social network using that kind of activities. However, nevertheless the new trends of communications and sharing knowledge become popular, researchers have just began the research issues in explaining why Internet user rush into SNS and enjoy the time in there. Therefore, we investigate on the reasons of posting knowledge voluntarily in the SNS and how others response to the posted information and actually affected by the behavior. We appled personal relation and social identity theory for this study, which personal relation in SNS may affect on social identity and make them produce knowledge generation. We found that social identity and involvement in SNS is closely related and influence knowledge creation and generation. This empirical study resulted in the importance of social relations in SNS, which leads to a sharing knowledge.

• Journal of Korean Academy of Nursing
• /
• v.34 no.5
• /
• pp.771-780
• /
• 2004

Purpose: The purpose of this study was to explore how older adults kept their health good at a doctorless farm village. Method: Data was collected through in-depth interviews with 32 participants who were over 65 years old and analyzed in terms of Strauss and Corbin's (1990) grounded theory methodology. Result: The Core Category of health care of older adults was identified as 'enduring physical changes by themselves'. The process of this could be divided into 4 stages: the stage of bearing, the stage of managing daily living activities, the stage of passively collecting information and the stage of minimally utilizing health care services. Older adults accepted the aging process positively but health sources limitation passively, so they managed daily living activities and used natural food for health. In addition, they collected information related to health care and used health care services minimally. Conclusion: We found that participants managed their health passively because of negative attitudes toward active health behaviors of older adults by themselves and the difficulty of access to health care services. Therefore, various community health services for older adults need to be developed to empower older adults in the community.