• Title/Summary/Keyword: The satisfaction level of the service

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Diagnostic Method for Logistics Services Level on National Industrial Complexes, Airports and Seaports (국가산업단지 및 수출입 공항·항만의 물류서비스 수준 진단방법 개발)

  • HUR, Sung Ho;JEONG, Seung-Ju
    • Journal of Korea Port Economic Association
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    • v.35 no.1
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    • pp.97-116
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    • 2019
  • National industrial complexes, airports, and seaports are major logistics nodes and the availability of their logistics services is a key factor for the successful operation of entire supply chains. For this reason, the central government has established a plan for their development and is investing in development projects. However, some difficulties exist in project prioritization and investment plan creation owing to the absence of a clear appraising method. For a smooth flow of national logistics and efficient investment on facilities, it is necessary to diagnose the logistics facilities' present conditions and practice sustainable management. In this study, a diagnostic method for logistics services, which consists of service factors and facility factors, is proposed. Adopting the method, facility factors can be prioritized to improve facilities' services; further, a standard procedure is proposed to support decision making for effective investments in logistics facilities. The method is applied to actual logistics facilities (three national industrial complexes, three seaports, and two airports) and the results indicate that it can be effectively applied to actual logistics facilities.

Opportunistic Scheduling Schemes for Elastic Services in OFDMA Systems (OFDMA 시스템에서 Elastic 서비스를 위한 Opportunistic 스케줄링 기법)

  • Kwon, Jeong-Ahn;Lee, Jang-Won
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.34 no.1A
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    • pp.76-83
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    • 2009
  • In this paper, we provide opportunistic scheduling schemes for elastic services in OFDMA systems with fairness constraints for each user. We adopt the network utility maximization framework in which a utility function is defined for each user to represent its level of satisfaction to the service. Since we consider elastic services whose degree of satisfaction depends on its average data rate, we define the utility function of each user as a function of its average data rate. In addition, for fair resource allocation among users, we define fairness requirements of each user by using utility functions. We first formulate an optimization problem for each fairness requirement that aim at maximizing network utility, which is defined as the sum of utilities of users. We then develop an opportunistic scheduling scheme for each fairness requirement by solving the problem using a dual approach and a stochastic sub-gradient algorithm.

Evaluation Index for the Supply Levels of Pedestrian Facilities in Residential Area Planning (택지개발지구에서 보행자도로 공급수준 평가지표 개발)

  • Choe, Jae-Seong;Hwang, Gyeong-Seong;Kim, Sang-Yeop;Jang, Yeong-Su;Park, Sin-Won
    • Journal of Korean Society of Transportation
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    • v.27 no.2
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    • pp.35-46
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    • 2009
  • This paper presents an evaluation index for the supply levels of pedestrian facilities in residential area planning. The pedestrian facility supply levels reveal the quality of a residential area, and can be associated with the resident living standards and satisfaction, pedestrian safety levels, and the effectiveness of the construction cost. This research conducted multifaceted procedures for the index development, and these procedures start first by identifying dominant influencing factors on pedestrian travel demand by reviewing the final reports of site planning in more than eight already-completed residential development sites. Second, based on the Space Syntax model, which was initially developed in the UK by establishing statistical relationships among an integration index, population size (persons/day), and the total development area, this research formulated a set of pedestrian demand estimation models. Then these models were utilized in forming a pedestrian facility supply index by integrating the new models and their results with the available accepted practice in the residential planning sector. This was necessary because planners want to understand the total supply level of pedestrian facilities in a residential area during the initial design stage. Finally, to test the model validity in satisfying pedestrian satisfaction, the research included a resident satisfaction interview, and it was revealed that the evaluation index developed in this research could provide planners and engineers with more promising results. It is therefore anticipated that this research can be of service when designing pedestrian facilities in future residential area planning and design activities.

Study on Developing Inventory of Students Satisfaction in University (대학교육 만족도 측정도구 개발에 관한 연구)

  • Song, Hong-Jun
    • The Journal of the Korea Contents Association
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    • v.16 no.8
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    • pp.556-567
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    • 2016
  • The aim of this study is to make an education satisfaction assessment tool in university. For this, the related study, researchers meeting were conducted and 20 university students were involved in checking items, and then inventory items were completed. The pilot test was conducted at university in Choongnam Province for EFA(Exploratory Factor Analysis by using outcome data. From them, 4 sub-areas and 12 factors were consisted. The 4 sub-areas are education method, education contents, education environment, and education outputs. The education method is composed of appropriateness and fairness of classroom activities, the education contents are composed of systemization of education contents, the diversity and quality of education contents, and the effectiveness of education contents. The education environment is configured as educational facilities and environment, educational supporting service and administrative services. For content validity, items which adapted over 0.90 S-CVI : Standard Content Validity Index. To 48 inventory items obtained proper contents validity and reliability, measurement of suitability of verification was conducted. Cronbach's ${\alpha}$ of reliability test has emerged as highly 0.987. In CFA(Complimentary Factor Analysis), CFGFI, CFL, TLI, RMSEA, NFI indexes show a good value, therefore, this assessment tool for educational satisfaction in university is suitable for measuring tool.

Effects of Management Performance with Outsourcing Environment in Hotel Industry (호텔에서 아웃소싱이 경영성과에 미치는 영향)

  • Park, Tae-Ju;Jang, Hyun-Jong;Kim, Hong-Il
    • The Journal of the Korea Contents Association
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    • v.11 no.10
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    • pp.479-487
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    • 2011
  • This research is to find a way to improve level of management performance and power of competition against other competitors in the same field. especially, outsourcing closely related management performance has been studied. In this research, 250 questionnaires for super delux hotel were distributed and analyzed 236 with Path Analysis. finally, the most important things impacting financial performance have shown contract cost, skills, inner management skills, clarity of contract conditions, etc... controllable outsourcing factors and cooperation between outsourcing company and hotel as well is important to improve service quality based on work efficiency. In conclusion, hotel industry has to continue to work on building stronger relationship with outsourcing companies based on controllable outsourcing factors. it will bring positive effect to management performance through customer satisfaction.

The Factors Influencing Employment Stress of the Department of Emergency Medical Service Students (응급구조학과 학생의 취업스트레스에 미치는 영향요인)

  • Kim, Duk-Won;Ju, Ho-Hyeon
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.18 no.12
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    • pp.589-596
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    • 2017
  • The purpose of this study was to investigate factors affecting employment stress among Emergency Department students and reduce stress of employment. A questionnaire survey was administered to 276 students who experienced clinical practice among 4 emergency college students in Jeollabuk-do and Jeollanam-do at 4-year and 3-year colleges from September 10 to 15, 2017. Statistical analysis was performed using the SPSS 18.0 program and analyzed by t-test, ANOVA, Pearson's correlation coefficient, and multiple regression analysis. In the results, there were significantly negative correlations between clinical training stress and major satisfaction (r=-0.192, p=0.001), significantly positive correlations between career stress and clinical training stress (r=0.222, p<0.001), and significantly negative correlations between career stress and major satisfaction (r=-0.245, p<0.001). In the multi-regression analysis, the following was discovered: higher clinical training stress (${\beta}=0.157$, p=0.005), lower major satisfaction (${\beta}=-0.211$, p<0.001), and higher career stress. Junior students (${\beta}=0.237$, p<0.001) and senior students (${\beta}=0.288$, p<0.001) had the highest career stress. Subjects with medium-level financial status had high career stress (${\beta}=0.173$, p=0.012). Therefore, this study suggests that colleges should reduce clinical training stress among emergency medical technology students, and more job support centers should be opened and job management programs developed.

Factors Affecting Selection of Delivery Facilities Pregnant Women (산모의 분만기관 선택관련 요인)

  • Lee, Choong-Wan;Yu, Seung-Hum;Oh, Hee-Choul
    • Journal of Preventive Medicine and Public Health
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    • v.23 no.4 s.32
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    • pp.436-450
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    • 1990
  • This study was designed to investigate the mar factors affecting selection of delivery facilities by pregnant women. Five hundred women hospitalized at 23 Seoul-area delivery facilities, such as university hospitals, general hospitals, hospitals, and clinics were selected and given questionnaires from April 24 to May 7, 1990. A total of 350 questionnaires were collected and analysed for the study. The results are as follows ; 1. In general, variables which significantly affected the choice of delivery facilities included the age of women, their educational level, the educational level of their husbands, monthly average incomes and residential areas. 2. In analyzing the obstetrical characteristics of the women, those variables significantly affecting the choice of delivery facilities were the gestational period, the facilities for prenatal care, the frequency of prenatal care, the type of delivery, the frequency of miscarriage, previous delivery experiences and the awareness on prenatal care. 3. In comparing the motivation factors for selecting the delivery facilities, all the factors except convenience and need for hospitalization differed significantly among delivery facilities. 4. The factor analysis was assessed for twenty possible factors motivating the choice of delivery facilities. Six factors including personal service, scale of the facility, reputation, urgency, convenience, and experience were noted explaining by 57.7%. 5. In the discriminant analysis used to clarify the major factors affecting the selection of delivery facilities, the 16 significant variables were regarded as independent variables, and the type of delivery facilities was considered a dependent variable. The stepwise method was applied to the analysis. Detected discriminant variables were the facilities for prenatal care, scale factor, personal service factor, urgency factor, convenience factor, reputation factor, experience factor, gestational period, types of delivery, frequency of miscarriage, age and income. These 12 discriminant variables were tested, with reference to discriminant prediction, on their importance in the choice of the delivery facility, by the discriminant functional formula. The test showed a hit-rate of 67.7%. The results suggest that general characteristics, obstetrical characteristics, and motivations for selecting the delivery facilities differ significantly according to the types of the delivery facilities. This study implies that all types of delivery facilities should attempt to acommodate characteristics and motivations of pregnant women. The facilities should be prepared to increase their patients satisfaction with required medical conditions by improving service and responding to the pregnant women's preferences.

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Design of Heuristic Algorithm of Automatic Vehicle Delivery Support System (자동배차 지원시스템의 발견적 알고리즘 설계)

  • 이명호;김내헌;신재율
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.23 no.58
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    • pp.59-69
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    • 2000
  • Development of digital information and internet technology causes the changes of technology environments and companies, and the variety of customer needs has been dynamically changed in terms of integrating information system with customer satisfaction. Moreover a new logistics concept is needed through the sharing information between suppliers and consumers, which maximizes the level of customers service and its flexibility by changing functional-oriented to process-oriented. In other words, Supply Chain Management (SCM) is now considered as a key aspect of business, which controls the flows of information, funds, and goods in the supply chain. Rationalization of transport-delivery system will be one of the most important issues on logistics management to the domestic companies. The companies need the effective delivery system. Especially in the case of delivery system from distribution centers to customers or vendors, it might take a long time to control the delivery system manually because it would be hard to apply the automatic vehicle routing algorithm effectively considering all the practical constraints. Thus this study develops a heuristic algorithm of automatic vehicle delivery support system in terms of grouping by short ranges of vehicle movement utilizing postal coordinates, which satisfies a variety of realistic constraints and reduces controlling time of manual operations. In addition, the performance of the algorithm developed in this study is evaluated through the case study.

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A Survey Analysis on the Need for Expansion of Public Medical Institutions

  • CHOI, Eun-Mee;KWON, Young-Eun;KWON, Lee-Seung
    • Journal of Wellbeing Management and Applied Psychology
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    • v.4 no.3
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    • pp.45-51
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    • 2021
  • Purpose: This aims to find a strategic plan for the feasibility study of a medical center extension project in order for local public medical institutions to obtain public interest and profitability through a survey of residents. Research design, data and methodology: The structured questionnaire was distributed at random, and a total of 219 people responded as users or patients responded to the questionnaire in a self-filling manner. Through this questionnaire, the feasibility and necessity of the extension of Gangneung Medical Center(GMC) was measured. All data processing was analyzed by applying version 26.0 of IBM SPSS statistical package program. The main contents of the questionnaire included reasons for using GMC, inconveniences, overall level of medical care, satisfaction, intention to revisit, the necessity of GMC's complex ward extension project, and GMC consisted of 8 questionnaires, including the desired service for the extension of the complex ward. Results: As for the necessity of the GMC complex ward extension project, 95.9% of residents said they wanted the complex ward extension project, 2.3% said it was not necessary, and the remaining 1.8% had other opinions. Conclusions: GMC complex ward extension project is necessary.

Study on the factors that affect the intent of changing occupation of Dental Hygienists (치과위생사의 이직의도 결정요인에 관한 연구)

  • Gwon, Mi-Young
    • Journal of Korean society of Dental Hygiene
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    • v.7 no.4
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    • pp.395-403
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    • 2007
  • The purpose of this study is to investigate the main factors that affect turnover of Dental Hygienists so that it leads to preventing high turnover and long-term service in their position. Data were obtained from 112 dental hygienists who are currently working for dental clinics from September 17th 2007 to October 16th 2007 via questionnaires. For this study, the demographic factors and unique characteristics of Dental Hygienists are considered as well as all the variables of statistic. The results derived from using SPSS 11.0 are as follows: 1. The average of job related factors is 2.55 point, the average of job satisfaction is 2.59 point, the average of salary related factor is 2.24 point and the average of changing their occupation is 2.85 point. 2. The difference between the factors related to age and changing their occupation shows the highest level on job related factors.(pM0.033) in the age between 26 and 30. 3. Dental Hygienists who are in their occupation for 6years to 9 years answer that salary would be the main reason to change their jobs. 4. For married dental hygienists, salary related factor is the main reason to make them change their occupation.(pM0.002)

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