• Journal of the Korea Safety Management & Science
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• v.9 no.1
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• pp.213-220
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• 2007

This paper proposes the selection model of the telecommunication company using an analytical hierarchy process. When selecting a telecommunication company, consumers conflict the difficulty In decision-making because there are many competitive and complementary factors of telecommunication companies. To select an optimal telecommunication company, consumers need to consider a number of different quantitative and qualitative factors such as fare, various services, additional function and so on. In this study, we use the analytic hierarchy process based method for selecting the telecommunication company considering various factors to help consumers' decision-making for their benefits.

• Proceedings of the KAIS Fall Conference
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• 2006.11a
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• pp.331-334
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• 2006

This paper proposes the selection model of the telecommunication company using an analytical hierarchy technique. When selecting a telecommunication company, consumers conflict the difficulty in decision-making because there are many competitive and complementary factors of telecommunication companies. To select an optimum telecommunication company, consumers need to consider a number of different quantitative and qualitative factors such as fare, various services, additional function and so on. In this study, we develop the method for selecting the telecommunication company considering various factors to help consumers' decision-making for their benefits.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.10 no.5
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• pp.1060-1064
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• 2009

This paper proposes a fuzzy AHP based decision-making model to select a telecommunication company and the target of the proposed model is university students in the capital area. When customers select a telecommunication company, they have difficulty in decision-making because there are many competitive and complementary factors of telecommunication companies. To select a best telecommunication company, customers need to consider a number of different quantitative and qualitative factors such as fare, various services, additional function, etc. In this study, we suggest a fuzzy AHP based decision-making model to select a telecommunication company considering various quantitative and qualitative factors. Especially, fuzzy theory is applied to deal with the unclear or ambiguous problems, and a linear normalization model is developed to convert the value of quantitative factors to fuzzy number. A empirical example which is the target of the university students in the capital area shows the feasibility of the proposed model and it can help customers to make better decision-making for their benefits.

• Korean Management Science Review
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• v.31 no.2
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• pp.87-103
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• 2014

This study looks for the service factors influencing to conversion among the domestic telecommunication companies and finds out the effect which the switching benefit affect the customer satisfaction and the switching intention. Eight service factors of the telecommunication company such as usability, call quality, terminal quality, auxiliary service, rates, after service, application and brand image are selected and verified using the structural equation model. Auxiliary service, rates and brand image give positive (+) effects to the customer's satisfaction, but the application gives negative (-) effects to the customer's satisfaction. Switching benefit affects significantly to the switching intention, but not to the customer satisfaction. The customer satisfaction gives a positive effect to the switching intention. The telecommunication service factors influence to customer satisfaction and switching intention, and switching benefit also influences to switching intention. It was analyzed that the significant influencing service factors were a little different among the telecommunication companies.

• Journal of information and communication convergence engineering
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• v.19 no.2
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• pp.120-129
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• 2021

In this study, the effect of a telecommunication company's safety management system on workers' safety awareness and safety behavior was empirically verified. The main findings are as follows: First, among the factors of the telecommunication company's safety management system, the management supervisor's capability and level of industrial accident investigations were found to have a significant positive effect on workers' safety awareness. Second, workers' safety awareness was observed to exert a significant positive effect on their safety behavior. Third, among the factors of the telecommunication company's safety management system, the management supervisor's capability and industrial accident investigations were found to have a significant positive effect on the safety behavior of workers. Fourth, although the telecommunications safety management system factors, such as management supervisors' capability and industrial accident investigations, were found to have a positive effect on workers' safety awareness, they had no mediated effect on workers' safety behavior through safety awareness.

• Proceedings of the Safety Management and Science Conference
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• 2009.04a
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• pp.351-364
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• 2009

As well as the development of the measurement of service quality, various kinds of service measurements are also being developed. Especially the mobile telecommunication service being representative to the mobile telecommunication company would be the mostly developed area. Its development can be understood along with the development of the telecommunication companies as well as cellular companies, not only the service alone. It is a differentiated phenomenon in the current research, such as the organic influence between the service quality and product. Of course there are such products placed on sale and enjoyed the common service, but at present there is another case that the product is on the market exclusively with the mobile company in here. This article is to estimate service efficiency for Mobile Communication and Cellular company. In this paper, We tried to measure the service quality and overall satisfaction by using Data Envelopment Analysis(DEA), degree of combination and top2box which is a little bit different methodology from traditional ones. This paper uses CCR model in DEA to measure service efficiency in the Mobile Communication.

• Journal of Korea Multimedia Society
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• v.13 no.2
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• pp.324-331
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• 2010

As the scale of telecommunication market extremely increases, the competition to attract consumers is being intensive among telecommunication companies. Domestic telecommunication companies try to attract consumers by better quality and service to enhance satisfaction. The scientific research to evaluate satisfaction factors and total contentment about telecommunication companies is necessary for enhancing competitiveness and added value. In this paper, we study and analyze the way to estimate the satisfaction by AHP and statistical method. Consumers will receive good quality products and service by using suggested method. Additionally, domestic telecommunication expects to ensure competitiveness globally.

• Journal of Korean Society for Quality Management
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• v.44 no.4
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• pp.921-934
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• 2016

Purpose: The purpose of this study was to propose useful suggestions by explore the effects of the Mobile Telecommunication service quality on customer satisfaction and Customer Loyalty (Focus on Moderation effect of switching barrier) in Korea Mobile Telecommunication industry. Methods: After reviewing the literature, the structural eqation modeling(SEM) conducted by LISREL 8.53 test the research model. The data was collected from subscriber of mobile telecommunication service by the questionare in Korea. Results: The results of SEM show that Mobile Telecommunication Service Quality have a positive effect on customer satisfaction, and customer satisfaction also have a positive effect on customer loyalty. And switching barrier have a moderation effect between customer satisfaction and customer loyalty. Conclusion: Mobile Telecommunication Service Quality is highly related to Customer Satisfation and Customer Loyalty, so Mobile Telecomunication Company should improve Service Quality especially price-related service quality and process/ human- related service quality. And the company need to get higher the positive Switching Barriers in order to improve Customer Loyalty.

• Korean System Dynamics Review
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• v.3 no.1
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• pp.5-42
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• 2002

The main purpose of this paper is analyzing long-term growth possibility of a telecommunication Company (Telco) H. First of all, to achieve this purpose, the precise understanding about causal relations among growth and decay factors of Telco H is required. Based upon the causal analysis, a basic computer simulation model is developed. Finally, several predictive examinations about growth possibility and pattern of the Telco H are conducted using three scenarios. From simulation results, the most important policy leverages are capabilities of market share sustenance, improvement of service quality and squeezing current network facility to elevate profitability and efficiency. Recently, telecommunication industry has become more and more competitive due to introduction of Internet and deregulation. Internet has brought about global competition as well as confusion between telecommunication and broadcasting industries. At the almost same time, deregulation is a universal tendency and a catalyst of unlimited competition. Telco H has been a dominant company in Korea for last century. However, the dominant position of Telco H has been threatened by the change of competition environment. The competitive environment has many elements and keeps changing dynamically. Therefore, System Dynamics simulation methodology is adopted to examine the problem.

• Journal of Korean Institute of Industrial Engineers
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• v.32 no.4
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• pp.347-357
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• 2006

Six sigma activities in an information and communication technology company in Korea are introduced. Korea Telecom(KT) was a public company for a long time and became a private enterprise not long ago. Although this company adopted many innovation programs, they were not effective because of the company's characteristics : long-time government-owned and information service industry. This paper describes the reason why KT introduced six sigma, some implementation strategy, and key factors to successfully deploy it. This paper is expected to be helpful to public or service industry in which it is very difficult to implement innovation activities.