• Proceedings of the Korean Operations and Management Science Society Conference
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• 2005.10a
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• pp.207-212
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• 2005

The SM(System Management) is more important than SI(System Integration) in business model of software industry. And the role of ITO(IT Outsourcing) is increasing, recently. Also, The interest of ITIL increasing in the software industry. In the perspective of business, IT organization has been transformed from supportive division the core business organization, IT organization needs the satisfaction of customer’s requirements. So, process oriented IT management is required. In the perspective of technique, according to need of IT infra for a rapid change management, an application management, systematic development and operating process are required. Therefore, this paper analyzes of IT service core process in service support and service delivery that was offered by ITIL using the AHP methodology This paper shows the results of IT service survey in domestic software industry. And this paper gives a guideline of introduction ITIL

• International Commerce and Information Review
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• v.9 no.1
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• pp.213-233
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• 2007

The third party logistics(3PL) is given a definition as logistics activities providing a comprehensive logistics services, all or partly outsourced by the customer on long-term contract basis, ranging from making logistics strategies to implement information technology services. The growth of the Third Party Logistics (TPL) business has been caused many firms to penetrate into the field from different industries. In this study, it is presented to describe a definition and development process of the third party logistics and shown to present strategic issues comparing to third party logistics in foreign and domestic area. and apply to some issues of importance when managing the continued TPL business strategy in domestic area.

• Journal of the Korean Operations Research and Management Science Society
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• v.41 no.1
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• pp.21-39
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• 2016

Although the demand for IT outsourcing (ITO) has increased recently because of the recent recession, concerns about business discontinuity in the transition phase cause companies to hesitate to adopt ITO. Therefore, a guideline to improve the prospects is needed. However, studies on the success factors of the transition phase in ITO are lacking. In this study, we develop an expert hierarchical value map (HVM) of the success of the transition phase in ITO by using cognition scientific methodologies. We empirically verify how success factors affect the success of the transition phase. Specifically, we derive an HVM of main stakeholders by using in-depth interviews and approaches, such as repertory grid technique (RGT) and laddering, based on means-end chain theory. We validate the success factors empirically through a bipolar analysis of RGT. Finally, we determine the most important cluster of success factors through cluster analysis.

• Journal of Information Technology Applications and Management
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• v.10 no.1
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• pp.71-89
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• 2003

This paper firstly introduces a classification model for designing the architecture of backup centers in terms of business continuity management. We propose that the replication solution, the level of disaster recovery, and the outsourcing style as three important factors that help explain the architecture of backup centers. We provide the details of each factor of the model and apply them to the real world cases of backup centers in Korea. We conclude that the model is well fitted to many cases of currently available backup centers and can provide backup center architects with a well classified architecture model with specific guidelines.

• IE interfaces
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• v.19 no.1
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• pp.62-69
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• 2006

In these days companies are rapidly implementing the extended enterprise collaboration to provide enhanced management services and products based on the enterprise integration that human resources, technologies and the management process. In this corporate environment, ASP (Application Service Provider) which is the developed type of outsourcing in the area of information technology, is a good alternative for corporate information system management. ASP defines as a software leasing service which is supplied through networks instead of purchasing application software with high price. For successful implementation of ASP, it is necessary to develop the certification methodology to ensure safety and reliability of ASP. The paper provides the safe and reliable certification methodology for ASP. In order to develop it, the critical issues related to service quality and certification of ASP are identified and the systematic certification methodology of application and service provider(service environment) domains of ASP are provided. A evaluation method for the developed certification methodology is also proposed.

• Journal of Information Technology Services
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• v.5 no.3
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• pp.187-201
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• 2006

Nowadays, many organizations more increasingly show their interests in developing informations systems through not only in-house development but outsourcing. Selecting a proper information system developer, however, is not easy task partly due to the absence of evaluation criteria pertinent to explain the pros and cons of information system developers considered. Further, much care should be taken of choosing an appropriate decision method applicable to semi-structured or strategical decision making problems such as selection of information system developer even though evaluation criteria are well provided. The purpose of this paper is to provide for the selection process, ranging from identification of problem structure to solution method, of information system developer with the use of Analytic Hierarchy Process(AHP).

• Journal of Information Technology Services
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• v.11 no.1
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• pp.273-292
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• 2012

Manufacturers have started to adopt service as their offering mix in order to overcome slow growth, declining profitability and commoditization in the pure product market. Several companies like IBM and GE have shown that services would be a new source of revenue and a steady growth. Service covers a wide spectrum from a simple add-on service like repair to complex outsourcing service. Service adoption is a challenge for manufacturers who have been accustomed to product making and selling. Making, proposing, delivering and evaluating services needs a different and new capabilities for manufacturers. And service transition is closely related with capabilities which make a transition with a less risk. In this paper, a taxonomy of efforts is developed which build on the service transition literatures and cases. We provide a phased service transition strategy for manufacturers and service capabilities needed at each phases.

• Proceedings of the Korea Inteligent Information System Society Conference
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• 2003.05a
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• pp.366-376
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• 2003

Recently, market size for IT outsourcing has grown. As internet technology has been developed for accessing information resources, information systems have become internet-based, which is called an ASP(Application Service Provider); evaluating the performance fur ASP becomes important. Therefore, this paper attempts to investigate the salient characteristics of ASP An ASP success model is proposed based on information systems success models found in the literature. Our model is tested through a survey from 291 small companies. LISREL is used to demonstrate the suitability of our model, and the success factors for ASP are also investigated. Our result is likely to help provide useful guidelines for successful ASP implementation.

• International Journal of Contents
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• v.15 no.2
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• pp.38-43
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• 2019

Recently, bottom-up information systems (BUIS), developed according to the requirements of individual user departments, have become popular. However, effective management of BUIS projects is not enough, with many organizations having experienced integration challenges with such individual projects. BUIS projects are relatively small and limited in scope, as opposed to the large, complex systems developed through traditional top-down information system development projects. Due to these differences in characteristics, the control modes as well as the aspects to improve development performance in each type of project are also different. Therefore, it is difficult to apply the results of prior research on control in system development projects to improve BUIS project performance. The purpose of this study is to derive a new theory of control to improve BUIS project performance. The results contribute to the improvement of firm performance through effective control of BUIS projects in modern enterprises.

• Annual Conference of KIPS
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• 2010.04a
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• pp.680-682
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• 2010

IT서비스의 아웃소싱을 통해 기업은 핵심역량에 집중하므로써 비용절감을 통한 경쟁력확보를 위해 노력해왔다. 서비스데스크는 단순히 고객의 불만사항이나 장애처리를 담당하는 영역을 넘어 IT아웃소싱에서 고객사와 IT서비스 제공사의 단일접점 뿐만 아니라 IT서비스제공사간의 원활한 의사소통을 통해 협업을 이루어가고 있다. 신세계 이마트의 무인점포시스템과 에릭슨코리아의 토털IT아웃소싱의 사례 중심으로 서비스데스크의 역할과 기능을 살펴본다.