• 제목/요약/키워드: Technical Support

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기업간 정보시스템의 사용자 만족도에 영향을 주는 요인 (The Factors Towards the User Satisfaction of Interorganizational System)

  • 손달호
    • Asia pacific journal of information systems
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    • 제11권1호
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    • pp.75-90
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    • 2001
  • Computer-based systems operating between two or more co-operating organizations as part of their business relationship are generally referred to as inter-organizational systems(IOS). IOS automates aspects of transactional work between organizations and coordinate other activities. These systems facilitate organizational interaction as well as flows of materials, services and information. This planning provides as business direction for IOS applications, coordinates the efforts of participants, and deals with technical and non-technical IOS issues. This paper seeks to research the effect of strategic determinants of IOS to the efficiency of IOS. The determinants that selected from prior researches are top management support, is support and vendor/consultant support. The results show that the effect of top management support to efficiency of IOS was significant and this effect mediates the effect of other factors.

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한국군 종합군수지원 관리정보체계 (LAMIS) 구축방안 (A Building Scheme on LAMIS for ROK Army)

  • 홍장의;윤현철;변재정
    • 한국국방경영분석학회지
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    • 제18권2호
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    • pp.1-22
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    • 1992
  • Computer-aided logistics support system is recognized an essential system to reduce supply and maintenance cost, and to improve readiness of weapon system or operationable composite machines. According to these trends, this paper focuses on the design scheme and the computerization strategy of information management system for Integrated Logistics Support (ILS) work. Suggested system. LAMIS(Logistics support Analysis Management Information System) is a total system that composed of Logistics Support Analysis Management information system (LSAM), Configuration Management Information System (CMIS), Maintenance Management Information System (MMIS), Project Management System (PMS) and Information Retrival System(IRS) etc. Also, LAMIS is a computerized tool that improves current supply and maintenance support program, that attempts to reliable requirment analysis of logistics support elements, and that supports to use the existing technical specification of similar one when weapon system acquisition project is started newly. When LAMIS implication is completed, it can be applied to logistics support of defense or commercial site. Straightway, LAMIS will be enhanced with computer - aided design system, engineering drawing system, interactive electronic technical manual system, electronic data interchange system, and three dimensional simulation system to weapon system configuration. When that is done, LAMIS is CALS system.

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Research on Current Execution of Customer Support Knowledge Management System of Medical Appliances Industry

  • Chung, Yi-Chan;Tsai, Chih-Hung;Tien, Shiaw-Wen;Lin, Lin-Yi
    • International Journal of Quality Innovation
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    • 제8권3호
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    • pp.46-70
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    • 2007
  • Customer Support Knowledge of Customer Support Organization is one of the important assets of enterprises and "Customer Support Knowledge Management" is also the critical aspect of Business Knowledge Management; however, the attributes of Customer Support Knowledge are complicated, diverse, renewed rapidly and difficult to be managed. Thus, in order to design a successful Customer Support Knowledge Management System, apart from the consideration of "human" and "information technology" aspects, the concerns of attributes and Customer Support Knowledge and industry characteristics should be involved for meeting the requirements of Customer Support Organization and allowing the organization to acquire the competitive advantage of "Differentiation Service". This research used the "Customer Support Knowledge Management System" in a high-tech industry as an example and treated the end users of medical instruments in different types of hospitals in Taiwan which have received the support service of our company in recent six months as the population. The end users were mostly the nursing executives or ultrasonic wave technical personnel in intensive care unit and they had similar educational background and incomes and adopted the medical instruments such as physical supervision system, ultrasonic wave system, heart start or ECG machine produced by our company; the research method was to randomly treat the investigation results of the telephone customers' satisfaction from respective 30 end users in the population three months before and after this system execution as the samples and use hypotheses to validate if the end users' customer satisfaction significantly improved in terms of "Remote Support," "On-site Support," "Service Turn Around time," "Technical Competence" and "Manner" in order to understand the influence and managerial significance of execution of "Customer Support Knowledge Management System" on Customer Support Organization.

조직 내 정보보안 기술스트레스 완화와 준수의도 (The Mitigation of Information Security Related Technostress and Compliance Intention)

  • 황인호;허성호
    • 한국정보시스템학회지:정보시스템연구
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    • 제29권1호
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    • pp.23-50
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    • 2020
  • Purpose As information management grows in importance around the world, organizations are investing in information security technology. However, the higher the level of information security technology in an organization, the higher the techno-stress of employees. The purpose of this study is to suggest stress factors related to information security technology that affect the reduction of employees' intention to comply with information security and to suggest ways to alleviate stress. Design/methodology/approach The research presented a model for mitigating technical stress related to information security based on technical stress theory and person-organization fit theory. 346 questionnaire data were analyzed from the members of the organization who applied the information security technology, and the research hypothesis was verified through the structural equation modeling. Findings The hypothesis test confirms that security-related techno-stress reduces the information security compliance intention of employees, organizational technical support mitigates technical stress, and person-organization fitness mitigates the negative relationship between techno-stress and compliance intention. The results of the study contribute to the organization's strategy for minimizing the reduction of the information security compliance intention of employees, and are meaningful in that the theoretical basis for mitigating techno-stress is provided in the field of information security.

Information Support for Economic Growth and Security under the Influence of COVID-19

  • Shenderivska, Lina;Lazorenko, Taisiіa;Butkevych, Oksana;Khomenko, Andrii;Shuprudko, Nataliia
    • International Journal of Computer Science & Network Security
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    • 제22권1호
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    • pp.206-212
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    • 2022
  • The main purpose of the article is to study the peculiarities of the formation of information support mechanisms for economic growth and security under the influence of COVID-19. The cyclical nature of economic growth is a well-established and proven fact. In this context, one of the main tasks of the state is to develop measures to mitigate the impact of economic crises on the entire economic system of the state, individual economic entities, as well as to introduce anti-crisis mechanisms and tools to support the economy. When the cyclical nature of economic crises coincides with destabilizing processes in society, such as natural disasters, military actions or epidemics, the role of the state and adequate information support for economic growth is sharply actualized. As a result, an analysis was made of the main aspects of information support for economic growth and security in the context of COVID-19.

조함기술정보체계 설계에 관한 연구 (Design of Technical Information System for Naval Engineering)

  • 심이섭
    • 대한조선학회논문집
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    • 제41권2호
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    • pp.121-127
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    • 2004
  • The objective of this study is to design the technical information system for naval engineering (named TISNE). As the basic concept of the system, CALS (Continuous Acquisition and Life-cycle Support) and KMS(Knowledge Management System) were considered for the management and sharing of standardized digital information throughout the life-cycle of naval ship. To define the system components and their functionalities, the processes of naval ship design and construction were reviewed. Also web-based system prototype and the graphical user interlaces were designed and implemented.

시니어 창업자 역량과 창업지원정책이 창업의지에 미치는 영향: 멘토링의 조절효과를 중심으로 (The Influence of Senior Entrepreneurship Competency and Start-up Support Policy on Entrepreneurship Intention: Focusing on the Moderating Effect of Mentoring)

  • 김영태;허철무
    • 벤처창업연구
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    • 제16권2호
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    • pp.109-121
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    • 2021
  • 최근 시니어의 퇴직이 많아지며 창업에 대한 높은 관심으로 시니어 창업이 활발해지고 있다. 대학생을 포함한 청년 창업에 대한 연구는 활발하게 이루고 있으나 시니어 창업에 대한 선행연구 대부분은 개인적 특성과 사회 환경에 대한 연구 위주로 진행되었으며 창업지원정책의 영향요인에 대한 실증적인 연구는 많지 않았다. 본 연구에서는 시니어 창업의 영향요인으로 창업지원정책과 창업자 역량에 대한 연구와 논의를 하였다. 본 연구의 독립변수로 창업자 역량을 기술적 역량, 창의적 역량의 두 가지 요인을 채택하였고 창업지원정책은 교육지원, 자금지원으로 구분하였다. 조절변수로 멘토링, 종속변수로는 창업의지를 설정하였다. 연구대상인 40대 이상 시니어들로부터 수집한 총 232부의 설문지를 실증분석 하였다. 연구의 가설 검증을 위해서 탐색적 요인분석과 회귀분석은 SPSS 23, 조절효과는 Process 3.4를 활용하였다. 연구결과 기술적 역량, 창의적 역량, 교육지원, 자금지원의 요인은 모두 창업의지에 유의한 영향을 미치는 것으로 나타났다. 창의적 역량(𝛽=.318), 자금지원(𝛽=.188), 교육지원(𝛽=.152), 기술적 역량(𝛽=.139)순으로 창업의지에 영향을 미치는 것으로 나타났다. 기술적 역량 및 창의적 역량과 창업의지 간에 멘토링의 조절효과는 유의하게 나타났으나, 교육지원 및 자금지원과 창업의지 간 멘토링의 조절효과는 유의하지 않은 것으로 검증되었다. 본 연구의 시사점은 시니어 예비창업자들의 창업역량과 창업지원정책을 위주로 창업의지를 활성화하는 영향요인을 연구함으로써 시니어 창업지원정책의 연구와 제도적 보완 그리고 차별화된 창업지원프로그램 개발에 기여할 수 있을 것이다. 또한 창업의지에 높은 영향력이 있는 창의적 역량을 높이기 위한 방안 모색과 멘토링 기능의 확대방안에 기여할 것으로 사료된다.

댐상류 하수도시설의 통합운영관리방안에 관한 연구(I) - 통합관리전문기술지원단의 운영방안에 대하여 - (Integrated Management of Sewerage Facilities in Upstream Watersheds of Multi-purpose Dams - Focusing on Management of a Technical Support Team)

  • 박규홍;김형준;안충희;최주행
    • 상하수도학회지
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    • 제25권1호
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    • pp.23-29
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    • 2011
  • Integrated management system (IMS) for sewerage facilities has been installed at 7 dams and 9 watersheds since 2006. However, there has been no decisive plan on how and who to manage efficiently IMS after finishing the construction. Therefore, in this study, it was suggested that a new organization, so to speak, a technical support team for integrated management that may operate and manage IMS efficiently, could need to be set up. Three scenarios were evaluated depending on the type of allocating human resources to new organization considering each levels of sewerage facilities. Economic analyses on each scenarios of human resources allocation were also carried out. As a result, establishing the technical support team for integrated management was estimated to give the net benefit from 1.3 billion to 20.6 billion won for 15 years.

특성화고등학교 학생의 부모지지가 진로결정수준에 미치는 영향 : 회복탄력성의 매개효과 (The Effect of Parent Support of Specialized Technical High School Students on the Level of Career Decision : Mediating effect of resilience)

  • 라기훈;임나영;이창훈
    • 대한공업교육학회지
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    • 제44권1호
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    • pp.1-22
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    • 2019
  • 이 연구는 특성화고등학교 학생의 부모지지와 진로결정수준의 관계에서 회복탄력성의 매개효과를 검증함으로써 가정과 학교가 연계된 바람직한 진로지도 상담의 기초자료를 제공하여 수준을 높일 수 있는 방안을 모색하기 위한 목적으로 수행되었다. 연구문제로는 첫째, 특성화고등학교 학생의 부모지지, 진로결정수준, 회복탄력성의 수준은 어떠한가, 둘째, 특성화고등학교 학생의 부모지지, 진로결정수준, 회복탄력성의 관계는 어떠한가, 셋째, 특성화고등학교 학생의 부모지지와 진로결정수준의 관계에서 회복탄력성은 매개변인의 역할을 하는가로 설정하여 구명하였다. 연구의 목적을 달성하기 위해 특성화고등학교 학생의 부모지지, 진로결정수준, 회복탄력성에 관련된 이론적 배경을 고찰하여 검사도구를 제작하였다. 설문지는 개인특성(1문항), 부모지지(22문항), 진로결정수준(22문항), 회복탄력성(27문항)으로 총 70문항으로 구성하였으며, 전국 공업계열 특성화고등학교 학생 850명을 대상으로 설문조사를 실시하여 무응답이나 불성실한 응답의 설문지를 제외한 689부를 최종 분석에 활용하였다. 연구의 결과는 다음과 같다. 학년별 부모지지, 진로결정수준, 회복탄력성은 모두 유의한 차이가 없었으며 각각 보통수준을 나타냈다. 또한 부모지지, 진로결정수준, 회복탄력성 모두 높은 상관관계를 나타냈다. 하위요인별로는 부모지지와 진로결정수준, 회복탄력성과 진로결정수준이 높은 상관관계를 보였으며, 부모지지의 하위요인 중 정서적 지지와 언어적 격려가 진로결정수준에 50%이상의 설명력을 보였다. 매개효과 측면으로는 부모지지가 진로결정수준에 미치는 영향에 대해서 회복탄력성 전체와 하위요인인 통제성, 긍정성, 사회성이 모두 부분매개효과를 보이는 것으로 나타났다. 따라서 진로지도상담의 질적 향상을 위해서는 가정적요인과 학생 내적요인을 모두 고려한 학교와 가정이 연계된 프로그램이 진행되어야 하며 특히 정서적, 언어적인 측면을 활용하여 학년이 올라갈수록 긍정적인 부모지지와 회복탄력성을 형성할 수 있는 교육이 선행되어야 할 것이다.

대북방 과학기술정보관리정책에 관한 연구 (An empirical study on information management policy between korea and northern countries)

  • 곽동철
    • 정보관리학회지
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    • 제14권2호
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    • pp.47-83
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    • 1997
  • 본 연구는 러시아 및 중국과의 기술협력을 효율적으로 지원하기 위한 과학기술정보관리정책을 제시하고자 하는데 가장 큰 목적을 두고, 우리나라의 이들 국가 관련 과학기술정보관리기구들의 기술협력과 관련된 정보관리 실태와 문제점을 조사분석하였다. 그 결과를 토대로 과학기술정보관리정책의 수립 및 예산의 확보, 과학기술정보관리 활동의 강화, 국가차원의 과학기술정보관련 정책기구 및 수행기구의 육성방안등을 제시하고자 하는데 세부적인 목적을 두었다.

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