• International conference on construction engineering and project management
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• 2007.03a
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• pp.769-776
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• 2007

The comprehensive Topic of Total Quality Management (TQM) has been put forward since the 6^th decade in industrial countries. The serious attention to it in developing countries goes back to recent years. Unfortunately serious attention is not paid to quality issues in building industry. Therefore, the construction of buildings is highly vulnerable against natural events while having low effective lifetime. Wide-range destruction of the residential buildings in the earthquake of Bam ( in IRAN ) is a clear proof for this claim. In this paper we tried to present the corresponding effects between quality issues and other aspects of a building project (such as costs) and proposed general solutions to improve quality indices in construction industry.

• Journal of Korean Society for Quality Management
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• v.31 no.4
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• pp.117-126
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• 2003

In order to maximize the effect of TQM in the Korean industry, quality circle activity as a bottom­up management should be expanded and revitalized. Quality circle activity can be regarded as a kind of knowledge activity where new knowledge is created and knowledge is shared in the economy. This paper proposes new metrics of intangible effect as knowledge assessment focusing on the intellectual capital aspect of quality circle activity, that may be useful for revitalizing quality circle activity from viewpoints not only of financial effect but also of intellectual capital aspect. New metrics of intangible effect consist of two factors： the intellectual capital effect and the intellectual maturity effect. In order to test the validity of new metrics, a case study of 11 companies was done. The result of the case study is that two factors as an intangible effect of quality circle activity should be evaluated to identify the total effect of quality circle activity correctly.

• Journal of the Korea Safety Management & Science
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• v.24 no.3
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• pp.93-103
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• 2022

This study investigated the method of continuous improvement of small-medium company production processes through POSCO's QSS(Quick Six Sigma) activities. QSS is a field operation technique that encompasses the advantages of Six Sigma, TPS(Toyota Production System), TQM (Total Quality Management), and IE(Industrial Engineering). Through this, POSCO not only encourages activities centered on related small and medium-sized partners, etc., but is also expected to contribute to the continuous improvement of the company's own production process through QSS activities. In this study, rather than unconditionally carrying out activities according to the needs of large companies, the research is to help the continuous improvement of the actual production process of small and medium-sized enterprises by effectively applying and spreading QSS activities in consideration of the characteristics and environment of the company. For this purpose, empirical research is conducted on the process improvement activities and QSS activities of company Y, which has less than 100 assembly and production quality and inspection processes among SMEs. The changes in the production process improvement of SMEs through the application of the final QSS were investigated through empirical studies.

• Korea Journal of Hospital Management
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• v.8 no.4
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• pp.26-58
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• 2003

This research first finds out the resources, activities, and effectiveness of quality management effort and the resulting customer satisfaction when the total quality management is lacking in most Korean medical agencies today. Then, it analyzes the relationship among the factors mentioned earlier. This paper utilizes actual data and presents a theoretical model which explains that the resources of quality management affect the activities and that the fruit of the quality management effort benefits the customers in the end. In addition, this study conducts a corroborative analysis through executing a survey, getting a descriptive statistical result on the subjects' characteristics and the research variables using SPSS 9.0 WIN PROGRAM, and the model is approved through analyzing its make-up using LISREL 8.12 WIN PROGRAM. The study's finding is the following: First, the management leadership affects the worker's, educational training, the quality of medical service, and the survey of customer satisfaction positively. However, it does not affect the quality of work positively. Second, the internal customer satisfaction affects the worker's participation, educational training, the quality of medical service, and the survey of customer satisfaction positively. Third, the quality of medical service and the survey of customer satisfaction affects the result of quality management positively, but the worker's participation, educational training, and the quality of work do not affect the result of quality management positively. Fourth, the management leadership does not appear to affect the result of quality management positively. Fifth, the internal quality management appears to affect the result of quality management positively. Sixth, the external customer satisfaction appears to affect the result of quality management positively. In conclusion, the findings in this study indicate that medical agencies need to utilize the active variables of quality management in order to successfully establish a total quality management.

• Proceedings of the Korean Society for Quality Management Conference
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• 1998.11a
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• pp.143-155
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• 1998

Many leading companies know that the best quality dominates the world economy in the next 21 century and Six Sigma Program of Motorola Corporation could be considered as a typical model for it. Six Sigma Program is based on the quantitative analysis and the professional qualify manager's training. In fact, this program is a strategy to accomplish the total quality innovation by applying the standardized quality control techniques to the manufacturing or non-manufacturing operation parts. Since many companies recognized their successes and vision, leading domestic companies are very much interested in establishing and driving this program. However, they must understand the meaning of the program correctly and prepare the practicing strategy sufficiently, since there are many differences in ways to drive between other quality program such as TQM and Six Sigma Program. Otherwise, it should lead a big disappointment and another vapour of management paradigm. This study considers the concepts and features of Six Sigma Program of Motorola Corporation and suggest the effective practicing strategy, pointing out the possible problems.

• Journal of the Korea Safety Management & Science
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• v.13 no.1
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• pp.143-150
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• 2011

과거의 기업은 단순 생산과 관리만으로 기업을 유지시켜 왔다. 그러나 오늘날 제품 소비자들은 다양하고 복잡한 요구를 하고 있고 기업은 소비자들의 욕구를 충족시키지 못하면 존속할 수가 없다. 따라서 기업은 다양한 소비자의 요구에 대한 사회적, 경제적 환경변화에 대응 할 수 있는 최적의 기본 방침을 수립하고 그것을 실천하는 경영전략 수립이 필요하다. 경영전략 수립은 기업경영성과에 영향을 주는 가장 중요한 요인이라 할 수 있는데, 경영전략 수립과 기업경영성과라는 두 요인 사이에는 또 다른 복잡한 관리체계가 작용한다. 즉 생산시스템과 전사적 품질경영활동, 구성원들에 대한 보상, 그리고 조직구성원간의 관계 등이 영향을 미치는 것이다. 본 연구는 기업의 경영전략과 관리체계인 생산시스템, TQM 활동과 종업원에 대한 보상이 경영성과에 어떠한 영향이 있는지를 파악하고 이것을 기반으로 실증적 자료를 수집하여 분석 검증함으로써 기업발전의 토대로 삼고자 한다. 자료 분석을 위하여 SPSS 통계 패키지를 이용하였고, 각 연구 가설과 연구 모형은 구조방정식을 이용하여 검증하였다.

• Journal of Korean Society for Quality Management
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• v.36 no.4
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• pp.19-28
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• 2008

The purpose of this study is to search for the quality characteristics for evaluation of the information system. The quality characteristics are an important factor for selection, implementation and maintenance of the information system of the company. Of course in the end, the quality of the information system in a company is directly related with the business performance of the company. This paper is a study of a model with four independent variables, a parameter variable, and a total of 15 hypotheses, investigated by a questionnaire method. It conducted the model analysis of structural equation to use statistical package for questionnaire analysis.

• Journal of the Korean Society for Railway
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• v.8 no.3
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• pp.286-292
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• 2005

In this paper, we introduce IEC 60300(Dependability program management) into urban transit system, and propose effective method to apply IEC 60300 to Subway Corporation. The dependability is the collective term used to describe the availability performance and its influencing factors such as reliability performance, maintainability performance and maintenance support performance. A dependability program covers all phases of a system's life cycle from planning to operation and possibly disposal, and is composed of program elements divided into tasks.

• Proceedings of the Korean Society for Quality Management Conference
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• 1998.11a
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• pp.419-428
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• 1998

In this paper, we analyzed two methodologies to evaluate the total quality management activities comparatively. One of them is the traditional scoring system (TSS) by analytic hierarchy process (AHP) and the other is the efficiency measuring system (EMS) by data envelop analysis (DEA), It is demonstrated that the index by TSS and the efficiency index by EMS are not correlated. Also, the efficiency index by EMS in terms of company characteristics such as the size of company and ISO certifications is different from the index by TSS. The result implies that to evaluate the quality activities by EMS is needed as a supplementory methodology.

• Journal of Korean Society for Quality Management
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• v.27 no.2
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• pp.47-56
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• 1999

In this paper, we analyzed two methodologies to evaluate the total quality management activities comparatively. One of them is the traditional scoring system (TSS) by analytic hierarchy process (AHP) and the other is the efficiency measuring system (EMS) by data envelop analysis (DEA). It is demonstrated that the index by TSS and the efficiency index by EMS are not correlated. Also, the efficiency index by EMS in terms of company characteristics such as the size of company and ISO certifications is different from the index by TSS. The result implies that to evaluate the quality activities by EMS is needed as a supplementary methodology.