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Quality Characteristics for the Quality Evaluation of Information System  

Kim, Ji-Myung (Dongbu CNI, Department of Information & Industrial Engineering)
Lee, Kwan-Suk (Department of Information & Industrial Engineering)
Publication Information
Journal of Korean Society for Quality Management / v.36, no.4, 2008 , pp. 19-28 More about this Journal
Abstract
The purpose of this study is to search for the quality characteristics for evaluation of the information system. The quality characteristics are an important factor for selection, implementation and maintenance of the information system of the company. Of course in the end, the quality of the information system in a company is directly related with the business performance of the company. This paper is a study of a model with four independent variables, a parameter variable, and a total of 15 hypotheses, investigated by a questionnaire method. It conducted the model analysis of structural equation to use statistical package for questionnaire analysis.
Keywords
quality characteristic; process quality and TQM;
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