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A Case Study on the Assessment Method for Quality Circle as Knowledge Activity  

유한주 (숭실대학교 경영학부)
김미현 (서울여자대학교 대학원)
Publication Information
Journal of Korean Society for Quality Management / v.31, no.4, 2003 , pp. 117-126 More about this Journal
Abstract
In order to maximize the effect of TQM in the Korean industry, quality circle activity as a bottom­up management should be expanded and revitalized. Quality circle activity can be regarded as a kind of knowledge activity where new knowledge is created and knowledge is shared in the economy. This paper proposes new metrics of intangible effect as knowledge assessment focusing on the intellectual capital aspect of quality circle activity, that may be useful for revitalizing quality circle activity from viewpoints not only of financial effect but also of intellectual capital aspect. New metrics of intangible effect consist of two factors： the intellectual capital effect and the intellectual maturity effect. In order to test the validity of new metrics, a case study of 11 companies was done. The result of the case study is that two factors as an intangible effect of quality circle activity should be evaluated to identify the total effect of quality circle activity correctly.
Keywords
Quality Circle; Knowledge Assessment; Intellectual Capital;
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